Spencer Grove Care Home

Springwood Gardens, Belper DE56 1RT
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10 109 Reviews
  • Spencer Grove Care Home, Belper
Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.

All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care Suites' - offering all the benefits of residential care but contained within a beautifully appointed apartment, most with stunning, elevated views of the surrounding landscape.

For those with a love of the great outdoors the beautiful south-facing rooftop gardens provide stunning views across the Derbyshire countryside and offer a wonderful place to relax.

But the heart of Spencer Grove is its people. Staff receive extensive training so that they can deliver the best service to residents. Many have NVQ Level 2 diplomas in health and social care and also receive specialist training in end-of-life and dementia care.

Their activity co-ordinators work alongside residents to design a varied programme of activities including armchair exercise classes, painting and crafts and pampering days. Spencer Grove Care Home has an onsite hair salon and twice-weekly visits from a local hairdresser. The home also has a chiropodist who visits every eight weeks.
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Care Provided by Spencer Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Samantha Annable (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.

Parking

  • Restricted onsite parking available.

Spencer Grove Care Home Reviews (109)

10

Spencer Grove Care Home has a Review Score of 10 (9.986) out of 10, based on 59 reviews in the last 2 years.
Over all time Spencer Grove Care Home has 109 reviews.

Overall Experience
  • 102
  • 7
  • 0
  • 0
  • 0
Date Published
  • 109
  • 16
  • 49
  • 59
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Reviewer Connection to Spencer Grove Care Home
  • 44
  • 21
  • 8
  • 7
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 109, showing 41-60
Review from Andrew W (Husband of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the end of August 2024, my wife has been a permanent resident of Spencer Grove Care Home following a year of regular respite stays.
I visit regularly and am always impressed by the cleanliness of the home and by the helpful and friendly members of staff, from the management team, all the nursing
team and all the carers.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for taking the time to leave us such a lovely review.
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Review from Joanne B (Daughter of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has always been happy at Spencer Grove Care Home. She settled in really well and was warmly welcomed.
The staff are always friendly and approachable and there is plenty of entertainment from both outside and from internal staff.
The building is very clean and well decorated with modern facilities,
including a garden area and a recently renovated pub/communal area.
I would definitely recommend Spencer Grove to anyone who is having to put an elderly relative into care.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for leaving such a lovely review about our home. We're super proud of what we do, and we're so pleased you feel this way. It's a pleasure looking after Mum and we're thrilled she's so happy…read more
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Review from Jo S (Friend of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I instantly get a homely feeling when entering the building. I have visited my friend at the home for many months and the care, compassion and friendliness shown to my friend is excellent. As a visitor, I'm always made more than welcome and often have a laugh with the wonderful staff.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for leaving such a lovely review about for your kind words. I have passed your kind words on to the staff.
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Review from J M (Friend of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff, lovely atmosphere and always lovely seasonal decorations.
Lots of activities and patient interaction, lots of crafts equipment and games, the meals look really good and they have even opened a pub for the residents.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words, we're so pleased our efforts are recognised. Thank you for also taking the time to leave us a review.
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Review from Elaine W (Niece of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Why I picked August it's my Aunty's birthday and the kitchen staff made her a birthday cake, wonderful people. The carers are brilliant with all the residents man or lady. The office staff always say hello when I come through the door and if I need to know anything they will tell me. The nurses are
totally amazing with the residents if I am worried about my Aunty they put my mind at rest. If I have missed anyone I am sorry.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words about our team.
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Review from F R (Granddaughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding care offered to my grandmother, we are made to feel very welcomed by all members of the staff. Very clean home and amazing activities are offered to the residents throughout the day. Home-cooked meals that look and smell beautiful.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words about our team.
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Review from Tracy B (Daughter of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was placed into Spencer Grove in September, the room she resides in meets all her needs and is very homely, she has settled in very well.
The management are always available if anything needs discussing, All caregivers are very attentive to all resident's needs.
Overall they all go above and
beyond to ensure residents' wellbeing, safety and comfort are always their priority.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words about our team.
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Review from Jason L (Son of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
5* service, outstanding care home. Cannot fault a thing. The care staff, kitchen, domestic and management have all been fantastic. When you are going through such a tough time they have made it bearable every step of the way.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you Jay for your kind words. We have enjoyed getting to know all of you and welcoming you to our Spencer Grove family. All the best Samantha.
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Review from Stephen B (Son-in-law of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention given to our mother was exceptional. Towards the end, Mum had a lot of additional needs, but she was always treated with kindness and courtesy, as were we when we visited. This applies to all the staff; nursing, catering, domestic, management, and admin.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words, and for taking the time to review us.
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Review from A C (Friend of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend on the residential floor who I visit. I'm so impressed by the staff that I come across, they are so friendly, helpful, kind and caring and it's great to see. My friend always looks so happy and comfortable, the food always smells good and her room is so lovely.
Nothing is too much
trouble for any of the staff.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words, and for taking the time to review us.
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Review from M B (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spencer Grove provided excellent care for my mum. The staff have been fantastic, I couldn't think of a better place for her to be, the care was outstanding. Thank you.
Reply from Donna Annable, Hospitality Manager at Spencer Grove Care Home
On behalf of the Home Manager and staff thank you for your review and kind words.
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Review from B D (Wife of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went to Spencer Grove for end-of-life care. All the staff could not have done more to make his last weeks any better. I would highly recommend Spencer Grove and would like to take the opportunity to express my thanks for all the help and support given not only to my husband but also to us
as a family. Thank you one and all.
Reply from Briony Marshall, Acting Manager at Spencer Grove Care Home
Thank you for taking the time to review our care home and for your very kind words.
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Review from Andrew D (Son of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came to Spencer Grove for his end-of-life care. Both staff and management were so helpful and caring throughout and after Dad passed. I can't thank you enough for making Dad's last days so comfortable.
Reply from Briony Marshall, Acting Manager at Spencer Grove Care Home
Thank you for taking the time to review our care home and for your very kind words.
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Review from N F (Husband of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spencer Grove was one of the most wonderful, caring places that I have encountered. My wife was cared for and treated in the most caring and dignified manner, and was shown great respect and love by both management and staff alike. My deepest appreciation goes out to everyone who cared for her, and
I will never forget them. Thank you from the bottom of my heart.
Reply from Briony Marshall, Acting Manager at Spencer Grove Care Home
Thank you for taking the time to review our care home and for your very kind words.
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Review from Ashley F (Son of Resident) published on 18 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Spencer Grove for palliative care. This time was both difficult and precious. The care, love and compassion was remarkable. The wonderful staff helped guide us through and my Mum was very happy and content and full of gratitude. We were able to go home each night and know Mum was safe
and loved. My dad was looked after with equal care. Thank you to all, our Spencer Grove family.
Reply from Briony Marshall, Acting Manager at Spencer Grove Care Home
Thank you for taking the time to review our care home and for your very kind words.
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Review from Shirley H (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Spencer Grove was amazing. The way the home operated was superb. The staff were excellent and professional at all times. They took a weight off my shoulders and I could visit at any time.
During Mum's end-of-life care, they looked after her superbly and this helped me immensely to get through this
difficult time. Nothing was too much for them.
Would highly recommend it from the experience I had with my mum there.
Reply from Donna Annable, Hospitality Manager at Spencer Grove Care Home
Thank you for taking the time to review our care home and for your very kind words.
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Review from S C (Daughter of Resident) published on 4 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, cannot thank the carers, nurses, management, catering staff, and cleaners enough for the care you give to my mum. It’s always nice, clean and tidy. Friendly staff. Always get a warm welcome when we visit. It’s a lovely home. The residents are very well looked after. One of the nicest
homes I have been in.
Reply from Briony Marshall, Acting Home Manager at Spencer Grove Care Home
Thank you for taking the time to review our care home and for your kind words.
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Review from Mark C (Son of Resident) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only with the Spencer Grove team for a very short while. They all seemed very friendly and caring. It did feel a little isolated as she spent a lot of her time in her room as she was so ill. Maybe this was my fears, maybe having someone with her a lot did happen when I wasn't there. The compassion
on Mum's passing was beautiful. Thank you for allowing us to be a family at the end.
Reply from Donna Annable, Hospitality Manager at Spencer Grove Care Home
Thank you for taking the time to review us, we appreciate your comments and will take these on board to further improve our service and relatives' experience.
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Review from M F (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I have nothing but praise for the quality of care provided here. Spencer Grove was, in every sense, a lifeline, primarily for our mum but also for us. Knowing that she has round-the-clock care is such a huge relief. Staff here are welcoming and approachable, and we are kept informed of
all issues regarding Mum's health and well-being. Mum, at 97, has her ups and downs, but she has benefitted so much from being in the company of others and from the activities and entertainment provided. All staff are gems; the skill, patience, kindness and compassion with which they care for residents is wonderful to see. They help to make coming to Spencer Grove a joy.
Reply from Briony Marshall, Acting Manager at Spencer Grove Care Home
Thank you for taking the time to review us and for your kind words.
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Review from Philip N (Son of Resident) published on 3 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were lucky to find space for our elderly mother at Spencer Grove. The care was exemplary, and our mother was treated very kindly by all the staff in the 12 months she was there. We visited daily, and knowing our mother was safe there was a huge relief to us.
Reply from Donna Annable, Hospitality Manager at Spencer Grove Care Home
Thank you for taking the time to review us with your kind words.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Spencer Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Spencer Grove Care Home is calculated as follows: ( (695 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 704 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spencer Grove Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Samantha

Samantha Annable

Job Title: Registered Home Manager Joined: 2021

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.


After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Spencer Grove Care Home to verify any information. View our terms and conditions. Spencer Grove Care Home has an Enhanced Service - more info.