
We began looking for care homes, and straight away, we knew Spencer Grove was the one.S B(Granddaughter of Resident/Service User)

Nothing was ever too much trouble. My dad was welcomed into their care and treated like familyMarie S(Daughter of Resident/Service User)


We began looking for care homes, and straight away, we knew Spencer Grove was the one.S B(Granddaughter of Resident/Service User)

Nothing was ever too much trouble. My dad was welcomed into their care and treated like familyMarie S(Daughter of Resident/Service User)


Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.
All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care...
Care Provided by Spencer Grove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Spencer Grove Care Home for full pricing details and T&Cs.
Contact Spencer Grove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Milford Care
- Private Owned
Person in charge
- Samantha Annable(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 100
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2025
- Number of floors: 4
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.
Parking
- Restricted onsite parking available.
Spencer Grove Care Home Reviews (116)
Spencer Grove Care Home has a Review Score of 10 (9.989) out of 10, based on 61 reviews in the last 2 years.
Over all time Spencer Grove Care Home has 116 reviews.
I would and have already recommended Spencer Grove to anyone finding themselves in our position.
Thank you so much for leaving such a kind and thoughtful review of our home. We're so pleased you're happy with the care mum receives.
It is always a pleasure to visit, the whole site is clean and well maintained and the staff are so welcoming and friendly, like visiting family. The new market street area is a great idea and has enhanced the experience.
Thank you for leaving a lovely review, we're so pleased you like the new Market Hall.
Mum had to have a growth removed from the side of her face right next to her eyelid which necessitated an operation under local anesthetic and a skin graft. When she'd had this done her face looked a real mess and we were worried that it might not heal. When I visited Mum at Spencer Grove Care Home a week or so after the operation her face had completely healed and you wouldn't even know she'd had anything done. This was due in no small part to the fantastic care she received from the staff at the home and in particular the nursing staff.
Thank you for leaving such a kind review of our nursing staff. I will pass your message onto them. Thank you for taking the time to review our home.
I am very happy with the care and attention that the staff at Spencer Grove give to the residents. I am very happy to recommend Spencer Grove as an excellent care home. The staff are all very friendly and treat the residents in a happy, friendly and caring manner.
Thank you for taking the time to leave us a review, and for your kind words.
Spencer Grove Care Home is a lovely clean, warm and welcoming place to visit. The staff are all friendly people who have time not just for the residents but the family members as well, they keep you well informed of all the activities they have been doing with the residents.
Thank you for taking the time to leave a lovely review about our home.
The home is very well-appointed. All staff including but not limited to - nursing, cleaners, kitchen, medical, office, and maintenance are friendly, polite, respectful, caring, and friendly. The home is always clean and tidy. The food looks good and smells good and is obviously enjoyed by the residents. The staff put a lot of time and effort into enriching the lives of the residents. The home has a full calendar of activities for the enjoyment of residents, their families, and friends. There are strong links with the local community, with many individuals/organisation
Thank you for leaving a lovely, and thorough review. We're so pleased our efforts with stimulating our residents with fun-filled days get noticed. I will pass on your kind message to the staff.
Spencer Grove is a fantastic care home with very professional and attentive staff. From when we first visited to when my mum became a nursing resident they were very supportive. I couldn't recommend it more highly.
Thank you for your kind words, and for taking the time to leave us a review.
I visit regularly and am always impressed by the cleanliness of the home and by the helpful and friendly members of staff, from the management team, all the nursing team and all the carers.
Thank you for taking the time to leave us such a lovely review.
The staff are always friendly and approachable and there is plenty of entertainment from both outside and from internal staff.
The building is very clean and well decorated with modern facilities, including a garden area and a recently renovated pub/communal area.
I would definitely recommend Spencer Grove to anyone who is having to put an elderly relative into care.
Thank you for leaving such a lovely review about our home. We're super proud of what we do, and we're so pleased you feel this way. It's a pleasure looking after Mum and we're thrilled she's so happy here.
I instantly get a homely feeling when entering the building. I have visited my friend at the home for many months and the care, compassion and friendliness shown to my friend is excellent. As a visitor, I'm always made more than welcome and often have a laugh with the wonderful staff.
Thank you for leaving such a lovely review about for your kind words. I have passed your kind words on to the staff.
Lots of activities and patient interaction, lots of crafts equipment and games, the meals look really good and they have even opened a pub for the residents.
Thank you for your kind words, we're so pleased our efforts are recognised. Thank you for also taking the time to leave us a review.
Why I picked August it's my Aunty's birthday and the kitchen staff made her a birthday cake, wonderful people. The carers are brilliant with all the residents man or lady. The office staff always say hello when I come through the door and if I need to know anything they will tell me. The nurses are totally amazing with the residents if I am worried about my Aunty they put my mind at rest. If I have missed anyone I am sorry.
Thank you for your kind words about our team.
Outstanding care offered to my grandmother, we are made to feel very welcomed by all members of the staff. Very clean home and amazing activities are offered to the residents throughout the day. Home-cooked meals that look and smell beautiful.
Thank you for your kind words about our team.
The management are always available if anything needs discussing, All caregivers are very attentive to all resident's needs.
Overall they all go above and beyond to ensure residents' wellbeing, safety and comfort are always their priority.
Thank you for your kind words about our team.
5* service, outstanding care home. Cannot fault a thing. The care staff, kitchen, domestic and management have all been fantastic. When you are going through such a tough time they have made it bearable every step of the way.
Thank you Jay for your kind words. We have enjoyed getting to know all of you and welcoming you to our Spencer Grove family. All the best Samantha.
The care and attention given to our mother was exceptional. Towards the end, Mum had a lot of additional needs, but she was always treated with kindness and courtesy, as were we when we visited. This applies to all the staff; nursing, catering, domestic, management, and admin.
Thank you for your kind words, and for taking the time to review us.
Nothing is too much trouble for any of the staff.
Thank you for your kind words, and for taking the time to review us.
Spencer Grove provided excellent care for my mum. The staff have been fantastic, I couldn't think of a better place for her to be, the care was outstanding. Thank you.
On behalf of the Home Manager and staff thank you for your review and kind words.
My husband went to Spencer Grove for end-of-life care. All the staff could not have done more to make his last weeks any better. I would highly recommend Spencer Grove and would like to take the opportunity to express my thanks for all the help and support given not only to my husband but also to us as a family. Thank you one and all.
Thank you for taking the time to review our care home and for your very kind words.
My dad came to Spencer Grove for his end-of-life care. Both staff and management were so helpful and caring throughout and after Dad passed. I can't thank you enough for making Dad's last days so comfortable.
Thank you for taking the time to review our care home and for your very kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2020Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Spencer Grove Care Home.
There are no upcoming events for Spencer Grove Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Spencer Grove Care Home
- 30 Jan 2026Recipient: Milford Care
- 28 Feb 2023Recipient: Spencer Grove Care Home
Meet the Team (1)

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.
After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.
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