
We began looking for care homes, and straight away, we knew Spencer Grove was the one.S B(Granddaughter of Resident/Service User)

Nothing was ever too much trouble. My dad was welcomed into their care and treated like familyMarie S(Daughter of Resident/Service User)


We began looking for care homes, and straight away, we knew Spencer Grove was the one.S B(Granddaughter of Resident/Service User)

Nothing was ever too much trouble. My dad was welcomed into their care and treated like familyMarie S(Daughter of Resident/Service User)


Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.
All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care...
Care Provided by Spencer Grove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Spencer Grove Care Home for full pricing details and T&Cs.
Contact Spencer Grove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Milford Care
- Private Owned
Person in charge
- Samantha Annable(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 100
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2025
- Number of floors: 4
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.
Parking
- Restricted onsite parking available.
Spencer Grove Care Home Reviews (116)
Spencer Grove Care Home has a Review Score of 10 (9.989) out of 10, based on 61 reviews in the last 2 years.
Over all time Spencer Grove Care Home has 116 reviews.
Spencer Grove was one of the most wonderful, caring places that I have encountered. My wife was cared for and treated in the most caring and dignified manner, and was shown great respect and love by both management and staff alike. My deepest appreciation goes out to everyone who cared for her, and I will never forget them. Thank you from the bottom of my heart.
Thank you for taking the time to review our care home and for your very kind words.
My mum came to Spencer Grove for palliative care. This time was both difficult and precious. The care, love and compassion was remarkable. The wonderful staff helped guide us through and my Mum was very happy and content and full of gratitude. We were able to go home each night and know Mum was safe and loved. My dad was looked after with equal care. Thank you to all, our Spencer Grove family.
Thank you for taking the time to review our care home and for your very kind words.
During Mum's end-of-life care, they looked after her superbly and this helped me immensely to get through this difficult time. Nothing was too much for them.
Would highly recommend it from the experience I had with my mum there.
Thank you for taking the time to review our care home and for your very kind words.
We, as a family, cannot thank the carers, nurses, management, catering staff, and cleaners enough for the care you give to my mum. It’s always nice, clean and tidy. Friendly staff. Always get a warm welcome when we visit. It’s a lovely home. The residents are very well looked after. One of the nicest homes I have been in.
Thank you for taking the time to review our care home and for your kind words.
My mum was only with the Spencer Grove team for a very short while. They all seemed very friendly and caring. It did feel a little isolated as she spent a lot of her time in her room as she was so ill. Maybe this was my fears, maybe having someone with her a lot did happen when I wasn't there. The compassion on Mum's passing was beautiful. Thank you for allowing us to be a family at the end.
Thank you for taking the time to review us, we appreciate your comments and will take these on board to further improve our service and relatives' experience.
My brother and I have nothing but praise for the quality of care provided here. Spencer Grove was, in every sense, a lifeline, primarily for our mum but also for us. Knowing that she has round-the-clock care is such a huge relief. Staff here are welcoming and approachable, and we are kept informed of all issues regarding Mum's health and well-being. Mum, at 97, has her ups and downs, but she has benefitted so much from being in the company of others and from the activities and entertainment provided. All staff are gems; the skill, patience, kindness and compassion with which they care for residents is wonderful to see. They help to make coming to Spencer Grove a joy.
Thank you for taking the time to review us and for your kind words.
We were lucky to find space for our elderly mother at Spencer Grove. The care was exemplary, and our mother was treated very kindly by all the staff in the 12 months she was there. We visited daily, and knowing our mother was safe there was a huge relief to us.
Thank you for taking the time to review us with your kind words.
I visit at least once a week, with other family members visiting on other days. The welcome we received was lovely, warm and genuine. The staff are always pleasant and helpful, providing updates on Mum's requirements, moods, needs, etc. Mum herself is now well-settled into her home and is in a routine and enjoys food, events, gardening, etc.
Thank you for taking the time to review us and for your kind words.
The care staff at Spencer Grove Care Home are fantastic. They treat their residents with both dignity and respect. In addition, they work closely with other agencies to ensure that the care the residents receive is of a high standard and make efforts to build connections with relatives. Senior carers should be given credit for their knowledge of every resident and the professional manner in which they conduct themselves.
My mother is a resident of Spencer Grove Care Home for the last five months. I have always found the staff very professional and caring and only pleased to answer any concerns I may have, which have been minimal. They keep me informed about my mother's well-being. The activities are varied, and everyone is encouraged to take part. The food is excellent, and my mother says that no matter what time of day or night, she can get a cup of tea. Keep up the good work - very pleased with all her care.
Thank you so much for taking the time to leave us a review and for your kind words.
Since arriving at Spencer Grove, my father has improved with his mobility and general well-being. He even praises the staff for looking after him. Says they all talk to him. He has good days and bad days, and the staff care for him depending on his needs at the time. I have witnessed the care given to other people, which have no mobility whatsoever; they are treated with dignity and compassion. Very dedicated staff. The entertainment team are excellent, making everyone smile.
Thank you so much for your kind words and for taking the time to leave us a review.
Every member of the staff and team, whatever their role, was lovely, kind and caring. They looked after our mum with respect and dignity. Always making us welcome. Nothing was ever too much trouble. Our loved one was always smiling and relaxed. We, as a family, felt all her needs were met, and this was very important to us all. We knew our Mum was in a good place.
Thank you for your kind review. We appreciate your lovely words and will miss you all very much.
Particular staff excelled in their support and are highly recommended.
A happy, welcoming and pleasant home.
Staff are always willing to offer support and advice. Highly rated.
Thank you for your kind words. We will miss you and Sid the dog very much.
Spencer Grove is extremely well run. The staff are all very pleasant and respectful. The decor and private rooms are of a very high standard. The lounges and dining areas are of a very high standard.
Thank you for your review. We really appreciate your kind words.
The residence was light and airy. The staff were very helpful and caring. If I was requiring this type of care, I would have no hesitation in asking to go to Spencer Grove.
Thank you so much for your review and kind words. Regards, Spencer Grove.
Excellent service. Beyond expectations. All levels of staff were professional and caring. Our temporary resident felt safe and cared for. I would highly recommend it to others.
Thank you for your kind words and feedback. We are so pleased our service has made such a difference to our residents. Regards, Spencer Grove.
My grandmother suffered a terrible fall that affected her physically and cognitively, which meant she was no longer able to live at home and needed 24/7 care. This was a huge shock and a choice that the family did not want to have to make. We began looking for care homes, and straight away, we knew Spencer Grove was the one. They have not disappointed. All of the staff have been kind and caring, and have really welcomed my grandmother into the home and made her feel comfortable and settled. The Covid pandemic has been an awfully upsetting time and put a huge strain on families and care homes, but finally, the home is open as normal, which is fantastic! We have been waiting so long for this! The staff have been welcoming and makes all visitors feel comfortable and at home. The staff make a real effort to entertain the residents and keep them smiling!
What a lovely review; thank you so much for your kind words about our team. Our home is made very special by our residents, and we love making a difference in our residents' lives with fun and laughter. Regards, Spencer Grove.
Mum had a bad fall at home in August 2020, fortunately, the carer found her and called the ambulance; she went to the hospital where they told us she had a massive break in her leg, an open fracture of her ankle and another stroke! She already had Dementia and other medical problems, so we were very worried about her and realised she would have to be looked after 24/7. My sister had already looked at nursing homes, knowing it would be inevitable in the future. She contacted the manager, and she said they could accommodate her. It was heartbreaking for me, my sister and my brother as it was lockdown, and we couldn't go with her, and she was in isolation not knowing where she was? It has been a very hard time for everyone, residents, relatives, and all the care workers. I must say, we are very grateful for everything that Spencer Grove has done to make my mum's day-to-day life as happy as possible. She is looked after very well, and it has made a massive difference in our lives.
Thank you so much for your kind words. Mum is a very special lady, and we are so pleased she is comfortable in our home. I am so happy we have and are making a difference for you all as a family.
Lovely place with amazing, friendly staff. My dad moved to Spencer Grove for end-of-life care in February 2022, and he spent eight weeks there before passing away. We were all made to feel welcome and part of the Spencer Grove family from day one. Nothing was ever too much trouble. My dad was welcomed into their care and treated like family by the staff. All staff also looked after and supported us as a family, especially my mum, for which we are truly grateful. The staff gave us friendship, comfort, support and love in our family's hours of need. The staff treated my dad with the utmost respect and dignity. We can't thank every member of staff enough; they are all truly amazing. I highly recommend Spencer Grove.
Thank you so much, Marie, for your kind and thoughtful words. It was a pleasure for our team to care for dad, and we all thought very fondly of him. I am so pleased you all (including dad) felt so welcomed and comfortable.
All the staff have been very helpful and friendly. Nothing was too much trouble for them to help you. The place is also kept nice and clean. We would come again if the need arose. Very pleasant experience. Thanks to all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2020Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Spencer Grove Care Home.
There are no upcoming events for Spencer Grove Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Spencer Grove Care Home
- 30 Jan 2026Recipient: Milford Care
- 28 Feb 2023Recipient: Spencer Grove Care Home
Meet the Team (1)

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.
After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.
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