Spencer Grove Care Home

Springwood Gardens, Belper DE56 1RT
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10 109 Reviews
  • Spencer Grove Care Home, Belper
Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.

All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care Suites' - offering all the benefits of residential care but contained within a beautifully appointed apartment, most with stunning, elevated views of the surrounding landscape.

For those with a love of the great outdoors the beautiful south-facing rooftop gardens provide stunning views across the Derbyshire countryside and offer a wonderful place to relax.

But the heart of Spencer Grove is its people. Staff receive extensive training so that they can deliver the best service to residents. Many have NVQ Level 2 diplomas in health and social care and also receive specialist training in end-of-life and dementia care.

Their activity co-ordinators work alongside residents to design a varied programme of activities including armchair exercise classes, painting and crafts and pampering days. Spencer Grove Care Home has an onsite hair salon and twice-weekly visits from a local hairdresser. The home also has a chiropodist who visits every eight weeks.
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Care Provided by Spencer Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Samantha Annable (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.

Parking

  • Restricted onsite parking available.

Spencer Grove Care Home Reviews (109)

10

Spencer Grove Care Home has a Review Score of 10 (9.986) out of 10, based on 59 reviews in the last 2 years.
Over all time Spencer Grove Care Home has 109 reviews.

Overall Experience
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Date Published
  • 109
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Reviewer Connection to Spencer Grove Care Home
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Total of 109, showing 61-80
Review from Isabelle S (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit at least once a week, with other family members visiting on other days. The welcome we received was lovely, warm and genuine. The staff are always pleasant and helpful, providing updates on Mum's requirements, moods, needs, etc. Mum herself is now well-settled into her home and is in a routine
and enjoys food, events, gardening, etc.
Reply from Donna Annable, Hospitality Manager at Spencer Grove Care Home
Thank you for taking the time to review us and for your kind words.
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Review from Lucy B (Regular Volunteer) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff at Spencer Grove Care Home are fantastic. They treat their residents with both dignity and respect. In addition, they work closely with other agencies to ensure that the care the residents receive is of a high standard and make efforts to build connections with relatives. Senior carers
should be given credit for their knowledge of every resident and the professional manner in which they conduct themselves.
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Review from Glynn H (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a resident of Spencer Grove Care Home for the last five months. I have always found the staff very professional and caring and only pleased to answer any concerns I may have, which have been minimal. They keep me informed about my mother's well-being. The activities are varied, and everyone
is encouraged to take part. The food is excellent, and my mother says that no matter what time of day or night, she can get a cup of tea. Keep up the good work - very pleased with all her care.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you so much for taking the time to leave us a review and for your kind words.
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Review from P S (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since arriving at Spencer Grove, my father has improved with his mobility and general well-being. He even praises the staff for looking after him. Says they all talk to him. He has good days and bad days, and the staff care for him depending on his needs at the time. I have witnessed the care given
to other people, which have no mobility whatsoever; they are treated with dignity and compassion. Very dedicated staff. The entertainment team are excellent, making everyone smile.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you so much for your kind words and for taking the time to leave us a review.
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Review from Diana W (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of the staff and team, whatever their role, was lovely, kind and caring. They looked after our mum with respect and dignity. Always making us welcome. Nothing was ever too much trouble. Our loved one was always smiling and relaxed. We, as a family, felt all her needs were met, and this
was very important to us all. We knew our Mum was in a good place.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind review. We appreciate your lovely words and will miss you all very much.
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Review from T R (Wife of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A warm and welcoming care home. Pleasant and friendly staff.
Particular staff excelled in their support and are highly recommended.
A happy, welcoming and pleasant home.
Staff are always willing to offer support and advice. Highly rated.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words. We will miss you and Sid the dog very much.
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Review from Carol N (Wife of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spencer Grove is extremely well run. The staff are all very pleasant and respectful. The decor and private rooms are of a very high standard. The lounges and dining areas are of a very high standard.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your review. We really appreciate your kind words.
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Review from B C (Partner of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residence was light and airy. The staff were very helpful and caring. If I was requiring this type of care, I would have no hesitation in asking to go to Spencer Grove.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you so much for your review and kind words. Regards, Spencer Grove.
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Review from Hazel P (Daughter-in-law of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Beyond expectations. All levels of staff were professional and caring. Our temporary resident felt safe and cared for. I would highly recommend it to others.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words and feedback. We are so pleased our service has made such a difference to our residents. Regards, Spencer Grove.
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Review from S B (Granddaughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother suffered a terrible fall that affected her physically and cognitively, which meant she was no longer able to live at home and needed 24/7 care. This was a huge shock and a choice that the family did not want to have to make. We began looking for care homes, and straight away, we knew
Spencer Grove was the one. They have not disappointed. All of the staff have been kind and caring, and have really welcomed my grandmother into the home and made her feel comfortable and settled. The Covid pandemic has been an awfully upsetting time and put a huge strain on families and care homes, but finally, the home is open as normal, which is fantastic! We have been waiting so long for this! The staff have been welcoming and makes all visitors feel comfortable and at home. The staff make a real effort to entertain the residents and keep them smiling!
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
What a lovely review; thank you so much for your kind words about our team. Our home is made very special by our residents, and we love making a difference in our residents' lives with fun and…read more
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Review from S M (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a bad fall at home in August 2020, fortunately, the carer found her and called the ambulance; she went to the hospital where they told us she had a massive break in her leg, an open fracture of her ankle and another stroke! She already had Dementia and other medical problems, so we were very
worried about her and realised she would have to be looked after 24/7. My sister had already looked at nursing homes, knowing it would be inevitable in the future. She contacted the manager, and she said they could accommodate her. It was heartbreaking for me, my sister and my brother as it was lockdown, and we couldn't go with her, and she was in isolation not knowing where she was? It has been a very hard time for everyone, residents, relatives, and all the care workers. I must say, we are very grateful for everything that Spencer Grove has done to make my mum's day-to-day life as happy as possible. She is looked after very well, and it has made a massive difference in our lives.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you so much for your kind words. Mum is a very special lady, and we are so pleased she is comfortable in our home. I am so happy we have and are making a difference for you all as a family.
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Review from Marie S (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place with amazing, friendly staff. My dad moved to Spencer Grove for end-of-life care in February 2022, and he spent eight weeks there before passing away. We were all made to feel welcome and part of the Spencer Grove family from day one. Nothing was ever too much trouble. My dad was welcomed
into their care and treated like family by the staff. All staff also looked after and supported us as a family, especially my mum, for which we are truly grateful. The staff gave us friendship, comfort, support and love in our family's hours of need. The staff treated my dad with the utmost respect and dignity. We can't thank every member of staff enough; they are all truly amazing. I highly recommend Spencer Grove.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you so much, Marie, for your kind and thoughtful words. It was a pleasure for our team to care for dad, and we all thought very fondly of him. I am so pleased you all (including dad) felt so…read more
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Review from Beryl R (Respite Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been very helpful and friendly. Nothing was too much trouble for them to help you. The place is also kept nice and clean. We would come again if the need arose. Very pleasant experience. Thanks to all.
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Review from Elaine T (Daughter of Resident) published on 24 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult start for my mum at Spencer Grove, due to Covid and the difficulties this caused for residents and staff, I can only be thankful for the amazing, committed, caring staff that saw my mum through that distressing time. Always cheerful and helpful whenever I called, helped me enormously
in coming to terms with the fact that my mum needed the care that I could no longer provide. She is now settling in well and receiving the love and attention that she needs and deserves. It is a difficult decision to make when handing over the life of a loved one, but I couldn't be happier with the love, care and personal attention that my mum gets from every single member of staff. Mum is partially sighted, but the staff found her a lovely, lightroom, very clean and warm. Always a warm welcome when we visit, and nice to see all the activities that are now developing again after a terrible time for staff and residents. Spencer Grove has become part of our family. You all deserve a medal!
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words. It is an honour to care for your mum, and we love having you in the Spencer familY. Thank you for always supporting us and the love you give us.
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Review from J S (Daughter of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Spencer Grove since the beginning of December 2021, she took a while to settle in, but with lots of patience and care from the dedicated staff on the residential ward where she is suffering from dementia, she slowly got used to the situation. Unfortunately, since my mother has
been in there, we have been restricted by Covid rules, which have been very difficult for us, and also I imagine the staff, but they’ve done everything they can to reassure myself and my family about Mum and keep us updated with videos on their Facebook page. They always have time to speak to me about Mum and give me reassurance at this very difficult time.
Reply from Samantha Annable, Home Manager at Spencer Grove Care Home
Thank you so much for your kind words, Mum is a bright, caring lady and it is a pleasure to care for her.

Regards,
Spencer Grove
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Review from Helen L (Daughter of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has been at Spencer Grove for nearly 2-year. All this happened in the horrendous Covid virus outbreak. Mum has vascular dementia, and this has obviously had a massive impact on her mental health with the visiting restrictions. The care staff have been very sympathetic and caring to Mum, and
though it's been such a difficult time for Spencer Grove, the management has given us time to talk about our worries and have tried their best to assure us that Mum is being cared for, which ultimately is paramount. Some of the care staff who look after Mum have become special people to us and could not praise them enough; they allow us to feel comfortable that Mum is being looked after in a dignified and caring manner. The management has gone out of their way to help to elevate our feelings of guilt, and we can sleep a little easier now. We honestly wouldn’t want Mum anywhere else than at Spencer Grove.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind words. You are very much part of the Spencer Grove family and we appreciate all your kind words and support.
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Review from S S (Son of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Spencer Grove since October 2019. Initial impressions were good, the home offering (along with the usual expected facilities) a large/comfortable dayroom and garden terrace. Furthermore, the atmosphere was very relaxed and welcoming, Dad immediately felt at home and settled in
quickly. With us both having got to know the staff more over the past couple of years, we have been so appreciative of their caring approach, hard work and dedication, particularly through these difficult times of the pandemic. Nothing is too much trouble with a visiting room established and Skype or similar calls available when visiting isn’t possible. The leadership from the head of the residential care floor is excellent; she is an extremely hardworking and dedicated professional, and her team reflects this. They always have a friendly word when phoning and keep you fully up to date with how your relative is doing. Highly recommended.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your kind review; we really appreciate your valued comments.
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Review from Lynda H (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad both lived at Spencer Grove Care Home from April 2015. Mum passed away in the home in March 2019, and Dad sadly had to spend his last days in hospital last September rather than being able to be with our awesome Spencer Grove Family. Nothing was ever too much trouble for any of the staff,
not only were they caring for Mum and Dad, but they cared for our family too. Nothing was too much trouble. Spencer Grove was our home from home, and we could not have hoped for better care, love and affection. It was a pleasure over the years to see so many of the staff team grow and develop into incredibly compassionate and caring individuals. Choosing a care home and entrusting the care of your loved ones into their hands is a massive decision, at no time did we doubt that we had made the right decision. We could not have felt more at ease and confident that we could walk away and know that Mum and Dad were in the best hands possible. Thank you for always being there to support us all.
Reply from Donna Annable, Home Manager at Spencer Grove Care Home
Thank you for your review. We will always remember mum, dad and all the family with great love and affection. You have supported us and given us so much love in return. Thank you from the whole…read more
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Review from Andrew C (Respite Resident) assisted by family/friend published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received at Spencer Grove was first class, from the moment I arrived, when I was greeted by two very helpful and caring members of staff, to the day I went home after a week's respite. The Covid precautions were second to none during my stay, and I felt completely safe and assured. The carers
were all very attentive and efficient, and I very much enjoyed talking to them. The roof garden was my favourite attraction - and it was accessible. Outstanding care.
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Review from A S (Son of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very pleased with the levels of care afforded to my parents whilst resident in the home. The carers have always displayed a positive attitude, and in the main nothing seems to be too much trouble. My father is increasing, failing health at present, but the staff do everything in their power
to maintain his dignity and health.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Spencer Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Spencer Grove Care Home is calculated as follows: ( (695 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 704 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spencer Grove Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Samantha

Samantha Annable

Job Title: Registered Home Manager Joined: 2021

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.


After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Spencer Grove Care Home to verify any information. View our terms and conditions. Spencer Grove Care Home has an Enhanced Service - more info.