
We began looking for care homes, and straight away, we knew Spencer Grove was the one.S B(Granddaughter of Resident/Service User)

Nothing was ever too much trouble. My dad was welcomed into their care and treated like familyMarie S(Daughter of Resident/Service User)


We began looking for care homes, and straight away, we knew Spencer Grove was the one.S B(Granddaughter of Resident/Service User)

Nothing was ever too much trouble. My dad was welcomed into their care and treated like familyMarie S(Daughter of Resident/Service User)


Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.
All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care...
Care Provided by Spencer Grove Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 68 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Spencer Grove Care Home for full pricing details and T&Cs.
Contact Spencer Grove Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Milford Care
- Private Owned
Person in charge
- Samantha Annable(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 100
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2009
- Last Refurbishment: 2025
- Number of floors: 4
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (66)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.
Parking
- Restricted onsite parking available.
Spencer Grove Care Home Reviews (116)
Spencer Grove Care Home has a Review Score of 10 (9.989) out of 10, based on 61 reviews in the last 2 years.
Over all time Spencer Grove Care Home has 116 reviews.
After a difficult start for my mum at Spencer Grove, due to Covid and the difficulties this caused for residents and staff, I can only be thankful for the amazing, committed, caring staff that saw my mum through that distressing time. Always cheerful and helpful whenever I called, helped me enormously in coming to terms with the fact that my mum needed the care that I could no longer provide. She is now settling in well and receiving the love and attention that she needs and deserves. It is a difficult decision to make when handing over the life of a loved one, but I couldn't be happier with the love, care and personal attention that my mum gets from every single member of staff. Mum is partially sighted, but the staff found her a lovely, lightroom, very clean and warm. Always a warm welcome when we visit, and nice to see all the activities that are now developing again after a terrible time for staff and residents. Spencer Grove has become part of our family. You all deserve a medal!
Thank you for your kind words. It is an honour to care for your mum, and we love having you in the Spencer familY. Thank you for always supporting us and the love you give us.
My mother has been in Spencer Grove since the beginning of December 2021, she took a while to settle in, but with lots of patience and care from the dedicated staff on the residential ward where she is suffering from dementia, she slowly got used to the situation. Unfortunately, since my mother has been in there, we have been restricted by Covid rules, which have been very difficult for us, and also I imagine the staff, but they’ve done everything they can to reassure myself and my family about Mum and keep us updated with videos on their Facebook page. They always have time to speak to me about Mum and give me reassurance at this very difficult time.
Thank you so much for your kind words, Mum is a bright, caring lady and it is a pleasure to care for her.
Regards,Spencer Grove
Our mother has been at Spencer Grove for nearly 2-year. All this happened in the horrendous Covid virus outbreak. Mum has vascular dementia, and this has obviously had a massive impact on her mental health with the visiting restrictions. The care staff have been very sympathetic and caring to Mum, and though it's been such a difficult time for Spencer Grove, the management has given us time to talk about our worries and have tried their best to assure us that Mum is being cared for, which ultimately is paramount. Some of the care staff who look after Mum have become special people to us and could not praise them enough; they allow us to feel comfortable that Mum is being looked after in a dignified and caring manner. The management has gone out of their way to help to elevate our feelings of guilt, and we can sleep a little easier now. We honestly wouldn’t want Mum anywhere else than at Spencer Grove.
Thank you for your kind words. You are very much part of the Spencer Grove family and we appreciate all your kind words and support.
My father has been at Spencer Grove since October 2019. Initial impressions were good, the home offering (along with the usual expected facilities) a large/comfortable dayroom and garden terrace. Furthermore, the atmosphere was very relaxed and welcoming, Dad immediately felt at home and settled in quickly. With us both having got to know the staff more over the past couple of years, we have been so appreciative of their caring approach, hard work and dedication, particularly through these difficult times of the pandemic. Nothing is too much trouble with a visiting room established and Skype or similar calls available when visiting isn’t possible. The leadership from the head of the residential care floor is excellent; she is an extremely hardworking and dedicated professional, and her team reflects this. They always have a friendly word when phoning and keep you fully up to date with how your relative is doing. Highly recommended.
Thank you for your kind review; we really appreciate your valued comments.
My mum and dad both lived at Spencer Grove Care Home from April 2015. Mum passed away in the home in March 2019, and Dad sadly had to spend his last days in hospital last September rather than being able to be with our awesome Spencer Grove Family. Nothing was ever too much trouble for any of the staff, not only were they caring for Mum and Dad, but they cared for our family too. Nothing was too much trouble. Spencer Grove was our home from home, and we could not have hoped for better care, love and affection. It was a pleasure over the years to see so many of the staff team grow and develop into incredibly compassionate and caring individuals. Choosing a care home and entrusting the care of your loved ones into their hands is a massive decision, at no time did we doubt that we had made the right decision. We could not have felt more at ease and confident that we could walk away and know that Mum and Dad were in the best hands possible. Thank you for always being there to support us all.
Thank you for your review. We will always remember mum, dad and all the family with great love and affection. You have supported us and given us so much love in return. Thank you from the whole Spencer Team.
The care I received at Spencer Grove was first class, from the moment I arrived, when I was greeted by two very helpful and caring members of staff, to the day I went home after a week's respite. The Covid precautions were second to none during my stay, and I felt completely safe and assured. The carers were all very attentive and efficient, and I very much enjoyed talking to them. The roof garden was my favourite attraction - and it was accessible. Outstanding care.
I have been very pleased with the levels of care afforded to my parents whilst resident in the home. The carers have always displayed a positive attitude, and in the main nothing seems to be too much trouble. My father is increasing, failing health at present, but the staff do everything in their power to maintain his dignity and health.
What a fantastic home. My Mum is safe and so well looked after. The home is so clean and no nasty smells. There are a lot of activities, i.e., games, singers, films, outings etc. The food is superb, they have a menu so there's always something to choose from. The doctors call regularly and I am informed every day I visit how Mum has been. She has a lovely room overlooking fields. Mum's happy and so am I.
I and my family have found the home, staff and care very good. My husband received everything he needed and the staff were always very willing to help. He was in for respite care.
From our first meeting with office staff and the nurse who assessed Dad at home for respite at Spencer Grove, to the care staff, nurses and manager who we met whilst visiting Dad during his stay. Everyone without exception showed care and consideration and utmost professionalism to Dad and those of us that visited him. On one occasion, an infection affected Dad within a 2-3 hour period, and the nurse on duty acted quickly to administer medication and fluids, helping him to recover - which prevented him from being admitted to hospital, for which we were very grateful, especially as this meant her staying beyond the end of her shift. Dad came in to their care within 48 hours due to Mum's deteriorating health and the staff responded to this situation with positivity, efficiency and with empathy and understanding, making for a very positive experience for us all - which means that should the need arise we would come back again, in the meantime, I will recommend to everyone.
My mum is terminally ill with a life-threatening bowel condition. As a retired nurse, I am fairly aware of the potential risk to her health and wellbeing. All staff members are so caring, genuine and extremely supportive to Mum, and to my family, as well as to myself. In this nursing home I know Mum is well looked after and I completely trust all staff members.
The building is well secured and certainly value for money both in food and cleanliness. It did not disappoint.
My mum was only in Spencer Grove for 5 days, she went there from hospital with advanced cancer diagnosis, for palliative care. Although it was a short stay, the manager, nurses and staff were very good, attentive, competent and nice with my mum. They made her end of life care as caring and comfortable for my mum and us all as a family as well as they possibly could have done.
My father became ill earlier this year and we faced the difficult decision to place him in a care home. As daunting as this was for me and my family, Spencer Grove Care Home have been incredible throughout. Dad is now settled in and we are happy with all aspects of his care, and most importantly so is Dad.
Throughout her very long stay, my friend was looked after most caringly and friendly. The whole staff became her family and she one of the members. She was treated respectfully at all times, and as her age illnesses increased the staff remained understanding and helpful. Well done everyone.
My husband goes one day a week to give me a break. He did go for one weeks respite care and didn't want to come home.
My first encounter of a care home and care homes have come under a lot of bad press. My own personal experience was very positive, care staff could not do enough and were very caring.
Well managed, comfortable nursing care. Highly competent nursing staff and well trained caring staff. Food provided has always been good. Range of activities. Only slight criticism is the management of laundry.
My dad was a resident at Spencer Grove for end of life care. Staff were very nice, room very nice. You wouldn't get anything any better, no matter where you went.
First class facility - staff very caring throughout the home. Great to see smiles on faces, both staff and residents. Mum has been treated very well throughout her stay - she has no complaints whatsoever.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2020Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Spencer Grove Care Home.
There are no upcoming events for Spencer Grove Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Spencer Grove Care Home
- 30 Jan 2026Recipient: Milford Care
- 28 Feb 2023Recipient: Spencer Grove Care Home
Meet the Team (1)

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.
After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.
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