Spencer Grove Care Home

Springwood Gardens, Belper DE56 1RT
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10 109 Reviews
  • Spencer Grove Care Home, Belper
Spencer Grove has recently been rated ‘Outstanding’ by CQC – February 2020. The home provides unique facilities with the very best in comfort and care in a stimulating environment. Spencer Grove provides nursing and residential care and offers both long-term and short-term (respite) care.

All bedrooms offer en-suite facilities (some including wet room shower) and can be furnished to suit the needs of the residents. Spencer Grove also has residential 'Care Suites' - offering all the benefits of residential care but contained within a beautifully appointed apartment, most with stunning, elevated views of the surrounding landscape.

For those with a love of the great outdoors the beautiful south-facing rooftop gardens provide stunning views across the Derbyshire countryside and offer a wonderful place to relax.

But the heart of Spencer Grove is its people. Staff receive extensive training so that they can deliver the best service to residents. Many have NVQ Level 2 diplomas in health and social care and also receive specialist training in end-of-life and dementia care.

Their activity co-ordinators work alongside residents to design a varied programme of activities including armchair exercise classes, painting and crafts and pampering days. Spencer Grove Care Home has an onsite hair salon and twice-weekly visits from a local hairdresser. The home also has a chiropodist who visits every eight weeks.
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Care Provided by Spencer Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 68 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Samantha Annable (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 100

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Last Refurbishment: 2025
  • Number of floors: 4

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (66)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is open and no appointments are required. However, if you wish to speak to the Home Manager who arranges all admissions, she is available Monday - Friday 9am -5pm. The home also has a Deputy Manager and a Clinical Lead who are available to assist with queries.

Parking

  • Restricted onsite parking available.

Spencer Grove Care Home Reviews (109)

10

Spencer Grove Care Home has a Review Score of 10 (9.986) out of 10, based on 59 reviews in the last 2 years.
Over all time Spencer Grove Care Home has 109 reviews.

Overall Experience
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Date Published
  • 109
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Reviewer Connection to Spencer Grove Care Home
  • 44
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  • 5
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Total of 109, showing 81-100
Review from P P (Daughter of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic home. My Mum is safe and so well looked after. The home is so clean and no nasty smells. There are a lot of activities, i.e., games, singers, films, outings etc. The food is superb, they have a menu so there's always something to choose from. The doctors call regularly and I am informed
every day I visit how Mum has been. She has a lovely room overlooking fields. Mum's happy and so am I.
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Review from A J (Wife of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I and my family have found the home, staff and care very good. My husband received everything he needed and the staff were always very willing to help. He was in for respite care.
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Review from H H (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our first meeting with office staff and the nurse who assessed Dad at home for respite at Spencer Grove, to the care staff, nurses and manager who we met whilst visiting Dad during his stay. Everyone without exception showed care and consideration and utmost professionalism to Dad and those of
us that visited him. On one occasion, an infection affected Dad within a 2-3 hour period, and the nurse on duty acted quickly to administer medication and fluids, helping him to recover - which prevented him from being admitted to hospital, for which we were very grateful, especially as this meant her staying beyond the end of her shift. Dad came in to their care within 48 hours due to Mum's deteriorating health and the staff responded to this situation with positivity, efficiency and with empathy and understanding, making for a very positive experience for us all - which means that should the need arise we would come back again, in the meantime, I will recommend to everyone.
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Review from S H (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is terminally ill with a life-threatening bowel condition. As a retired nurse, I am fairly aware of the potential risk to her health and wellbeing. All staff members are so caring, genuine and extremely supportive to Mum, and to my family, as well as to myself. In this nursing home I know Mum
is well looked after and I completely trust all staff members.
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Review from D W (Wife of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the care home that first day with my husband was memorable. The staff were welcoming and warm. Along the corridors, bathrooms looked clean and bright, staff busy tending the residents. In the dining room, small separate tables on wooden floors, plenty of room to move around. Big lounge
with patio doors and windows overlooking the garden pergola and walkway. The activities staff kept busy entertaining.
The building is well secured and certainly value for money both in food and cleanliness. It did not disappoint.
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Review from E M (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was only in Spencer Grove for 5 days, she went there from hospital with advanced cancer diagnosis, for palliative care. Although it was a short stay, the manager, nurses and staff were very good, attentive, competent and nice with my mum. They made her end of life care as caring and comfortable
for my mum and us all as a family as well as they possibly could have done.
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Review from N H (Son of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father became ill earlier this year and we faced the difficult decision to place him in a care home. As daunting as this was for me and my family, Spencer Grove Care Home have been incredible throughout. Dad is now settled in and we are happy with all aspects of his care, and most importantly so
is Dad.
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Review from K C (Friend of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout her very long stay, my friend was looked after most caringly and friendly. The whole staff became her family and she one of the members. She was treated respectfully at all times, and as her age illnesses increased the staff remained understanding and helpful. Well done everyone.
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Review from M R (Wife of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It really is a care home every member of staff from the cleaners to office staff really care.
My husband goes one day a week to give me a break. He did go for one weeks respite care and didn't want to come home.
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Review from Robert W (Son of Resident) published on 28 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first encounter of a care home and care homes have come under a lot of bad press. My own personal experience was very positive, care staff could not do enough and were very caring.
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Review from S T (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well managed, comfortable nursing care. Highly competent nursing staff and well trained caring staff. Food provided has always been good. Range of activities. Only slight criticism is the management of laundry.
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Review from R W (Son of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident at Spencer Grove for end of life care. Staff were very nice, room very nice. You wouldn't get anything any better, no matter where you went.
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Review from Steve W (Son of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class facility - staff very caring throughout the home. Great to see smiles on faces, both staff and residents. Mum has been treated very well throughout her stay - she has no complaints whatsoever.
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Review from Michelle H (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind and friendly staff.
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Review from P B (Son of Resident) published on 17 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Spencer Grove for three and a half years. The home is clean, some updating of the bedroom carpet is required. The home has been helpful and allowed Mum to decorate her room to her taste.
Food and drink is good and there is a good selection. There is no restriction on visiting hours,
some minor improvements are possible, ie, staff communication.
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Review from Bernice F (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has had really good care at Spencer Grove and appears really well now. She has been staying for respite whilst I have been away. She especially likes the activities provided. Shortage of staff has been a concern to her but the staff do the very best they can.
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Review from Janet G (Sister of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My middle sister spent 6 years of happiness in this home. She came to them in not a good state but with the care and love she was given she blossomed.


Now my oldest sister is here and is getting the same love and comfort that she needs.

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Review from Sandra E (Husband of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very friendly home, everyone is good with the residents. If there is anything you need, all you have to do is ask, if you have a problem the staff and management are always here to help. The care staff are excellent, not only do I get a great welcome, all my friends and relatives do too.
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Review from Jan M (Daughter of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has vascular dementia and has lived at Spencer Grove for 2 years. The staff are so supportive and thoughtful not only with mum, but with me as well. Recently the staff all attended a course on understanding dementia and they asked family and residents if they wanted to fill the empty spaces which
I did and would thoroughly recommend. I very quickly realised that almost all of the training were things that they already do anyway daily at Spencer Grove and that meant so much to me to know mum is in such good, safe professional care.
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Review from Vivienne P (Daughter of Resident) published on 15 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Spencer Grove just over two years ago. We were very lucky to have the home right on our doorstep. The care was excellent, my mother had dementia and had also had a stroke making life very difficult for her and also the carers. Spencer Grove is a happy place to be, so very friendly
and informative. We felt reassured that mum was in safe hands always. Palliative care was given at the ending of her life this was also excellent and very comforting.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for Spencer Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for Spencer Grove Care Home is calculated as follows: ( (695 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 704 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Spencer Grove Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Samantha

Samantha Annable

Job Title: Registered Home Manager Joined: 2021

Samantha began her career at the Milford Care group as a kitchen assistant when she was just 13. In 2018, Milford Care invested in Samantha’s future with the company by sponsoring her to follow her dream of becoming a Nurse Associate. After 3000 hours of placement and exams to become a registered nurse, Samatha passed with flying colours and continued her career in the care home.


After becoming a nurse, Samantha decided to put herself forward for the role of Spencer Grove Home Manager. With her high levels of commitment, charisma, and unwavering positivity, Samantha achieved the role. Combined with her leadership experience, management skills, and 13 years of learning Milford Care inside out, it became apparent she was the perfect fit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Spencer Grove Care Home to verify any information. View our terms and conditions. Spencer Grove Care Home has an Enhanced Service - more info.