The Laurels Residential and Nursing Home

The home is very clean, the staff are all so friendly and accommodating. My Aunt has settled very well and is happy here. The food is good as is the personal care, the home even take her out to shops, garden centre etc. I would highly recommend The Laurels.

The staff are very friendly, caring and helpful in all aspects. The home is very clean and I feel my mother's needs are well catered for. My mother is happy there and has no issues/complaints.

1st class care, all staff cheery and helpful. I have noticed a marked improvement in care and staff attitudes in general, particularly in the last few months. Well done and keep it up!

The management team and staff at The Laurels were incredible in their passion and desire to help.

In what was an extremely sad and emotional time for my family, myself, Mum's friends and all concerned, the staff and management made my mum's final few weeks a safe, happy and comforting place.

During her stay I was lucky enough to have one final Christmas with her, under the circumstances, it was a very special Christmas, one that I will never forget. The Laurels staff contributed in abundance to this special Christmas.

Thank you to all the management, staff, kitchen staff and nurses at The Laurels.

I think the care from the staff is very good, they always have time to speak to you and are always smiling. They treat the residents with respect and care in what must, sometimes, a difficult job. They provide activities for the residents to keep them stimulated which I have seen first hand. Very nice place.

Choosing a nursing home must be one of the most difficult things we have to do. It happens at a time when emotions are at a high and decisions have to be made. That is why I am happy we chose The Laurels. All members of staff at all levels made my mother and our family feel welcome, important to them. They can be approached at any time, we are listened to and if a problem arises it is soon rectified. We are grateful for the care she receives and the respect shown to us all.

I feel the Laurels have taken excellent care of my mum. When she first went there she was very ill and they have brought her back to a better standard of health. She is also being more sociable with other residents and staff members. They have succeeded in making myself and other members of my family very welcome and are happy to answer any questions we may have. A very big thank you to all staff, it is a relief to know that your loved ones are in safe hands.

It was wonderful to see how kind and caring all of the team were when I visited my grandfather yesterday. Thank you all so much for what you do. There is a lovely, positive and homely atmosphere at The Laurels.

My relation has been in The Laurels home for 7 and a half years and has just passed away. He has been well looked after there, although most of the time it's understaffed and our relation has had to wait longer than he should for personal things like the toilet and getting him up late. I don't blame the staff, they have a lot to contend with, and they work hard for low pay - but it needs sorting for the sake of the residents.

My mum fell and was in hospital. The beds were needed. She was transferred to The Laurels. I went to see The Laurels and was given a warm welcome. I was promptly taken to see a nursing room. The room was nicely decorated; electric bed and air mattress/ensuite/patio window overlooking a garden. This home is kept to the highest standard for caring. Warm and friendly staff, nothing is too much trouble. They are efficient on all levels of staff. The home is very effective/safe environment/caring/responsive and well led. It offers activities. The menu is varied and nicely cooked and presented. This home is excellent and should be recommended.

The Laurels staff are a caring and dedicated team who treat the residents with respect and dignity and allow visitors time and space for their loved ones. It comes across as being a very busy home with the staff always on the go - giving the impression that the home is somewhat understaffed. That said all the carers, nursing staff, admin and ancillary staff were welcoming and easy to talk to at all times of the day. We never met the manager so cannot comment on that side of the running of the home. Access to the building sometimes entailed a lengthy wait, probably due to the staff being busy with residents. Overall our experience was fairly good with support when it was needed.

From when dad moved in the staff were wonderful with family and the care of my dad. Nothing was too much trouble. The rooms and facilities are perfect and set in a lovely environment. They kept me informed at all times on progress and developments. I would highly recommend this nursing home. Your loved ones are safe, respected and cared for to a very high standard.

My mother suffered a severe stroke and received end of life care at The Laurels. The care she received was of the highest standard, at no time was she in pain and the staff (from manager, nursing staff and domestic staff) were so attentive and caring. I cannot praise the home and staff enough for making my mum's final days peaceful and painless. Brilliant care home. My mum came to The Laurels in June 2015 after breaking her hip, once she had settled in, it was the happiest I had seen her in years.