Shelton Lock Care Home

Since my uncle moved into Shelton lock I have notice a big difference between being here and when he lived in is flat . Also when he lost is partner the staff was so helpful getting him to the hospital to be with is other half . For the help they gave my self and my wife we will be always be grateful. The staff are so friendly and supportive,

The staff provided excellent care to my relative throughout her time at the home.She was treated with kindness, dignity and genuine compassion.Our family is very grateful for the support and professionalism shown by everyone involved in her care. The communication with our family was excellent and we always felt reassured that she was safe and well cared for.

My Aunt was taken to this carehome with stage 4 cancer. From the beginning all the staff were helpful & welcoming they provided my aunt with everything her condition required, ie a bed to stop sores etc. All staff there were kind & cheerful. I can't thank them enough. My aunt passed yesterday with dignity & kindness.

The care shown to my partner during the last few weeks of her life was of the highest quality.

Although dad was only in Shelton Lock Care Home for 11 weeks and never left his bed. He was always clean, comfortable and well looked after. All the staff were very kind and got to know his wants and needs quickly. Nothing we asked for was too much trouble. We couldn't have asked for better care for him.

From the moment we stepped into Shelton Lock Care Home, we knew it was the one for us. All the staff are very caring and take pride in all they do. Nothing is too much trouble. I would say that they treat all residents like their own family. We have nothing but praise for them and thank them for looking after our dad so well.

I would definitely recommend anyone who needs to be placed temporary or long term you would not go wrong here

We were very happy (as a family) with the care my father received in the five months he was in Shelton Lock Care Home. He was treated with care and dignity throughout. We found all the staff friendly and although my father ate very little the menu and the food quality looked excellent. At times we had to wait for someone to open the main door but understood staff were dealing with residents. Overall a lovely home and caring staff.

If I were asked if I could recommend anywhere I would not hesitate to point someone to your door. Thankyou to each and every member of staff for making a difficult time a little easier.

The manager and staff here are absolutely lovely and go above and beyond for you! We needed respite care for my auntie while my uncle went in hospital and they helped us straight away! Nothing was too much trouble! The home is lovely, clean and friendly! Thankyou for caring so well for our auntie ! Xx

Very good and excellent care.

My husband and I were treated with such care and warmth. Every member of staff treated both of us as if we were part of their family. I would recommend the home and each member of staff.

Without exception, staff were kind and caring but there were clearly not enough of them to meet all resident's needs in a timely manner. The room and bathroom were not cleaned for a week with soiled towels left in the bathroom & the bin containing hygiene products was not emptied. There were issues gaining access on one occasion I rang the bell several times a waited 20 mins before banging on the office window to get someone to open the door. The food was good and always delivered with a smile.

My father came for respite care. This was his third visit for respite care. He received a warm welcome and enjoyed his stay and felt very well cared for.

I like to do jigsaws, read, go in the garden, have visitors, having my hair dressed and then watching evening TV.

Our family are very satisfied with the care and attention given to mum.

Management are always happy to help with any problem. The care staff work very hard in sometime stressful situations. I know my mum is safe and well cared for when I leave her, that is everything to me. I am thankful to Shelton Lock Care Home. Great team.

I have been very satisfied with my experience, my mother quickly settled in and has now been there for three years. At first she was fairly independent with personal care and and needed help with mobility, as she has become more frail, the staff are very good with providing the extra care that she needs. She enjoyed the activities while she was able to attend.

My relative was so well looked after at Shelton Lock Care Home for the 6 years she was there with nothing being too much trouble. Her personal care was very good despite her being bedridden for several years. Everything I mentioned to staff and the manager was acted on giving love and understanding. When she passed away I was contacted so I could be with her and a member of staff was sitting with her when I arrived. The staff stood by the front door of the care home to say goodbye to her as she left. Because of the way she was treated another family member has now decided to choose Shelton Lock as a place they would move into.

The staff are mainly lovely. The home seems understaffed, why? Lots of agency staff especially nights. The staff need to be paid more! These kinds of care homes are making a lot of money! My mother had 3 days without heat last weekend! The radiator needed bleeding! How difficult is that to sort out? She is paying £1000 a week!