Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER

Shelton Lock is a purpose-built home with friendly carers that is able to welcome residential and nursing needs while caring for many other conditions such as include brain injuries, Parkinson’s and Huntingdon’s. Care provision is tailored to the individual and includes respite, convalescence and palliative needs.

A well-furnished interior includes three comfortable lounges, while there are also landscaped gardens, all of which are organised to suit good wheelchair access.

The home supports good health and nutrition, with meals also being tailored to personal diet and preference. Mid-morning tea and coffee, and homemade cakes add to a pleasing social atmosphere.

Group: HC-One

Person in charge: Josie Woodman (Home Manager)

Local Authority / Social Services: Derby City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Head/Brain Injury • Huntington's Disease • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile

Latest Care Quality Commission* Report on Shelton Lock Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Shelton Lock Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.627 for Shelton Lock Care Home is calculated as follows: ( (308 Excellents x 5) + (165 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 480 Ratings = 4.627

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 23 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Shelton Lock Care Home has a Review Score of 9.6 (9.627) from 41 Reviews


Average Ratings

  • Excellent
    26
  • Good
    15
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shelton Lock Care Home?

  • Extremely LIKELY
    33
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shelton Lock Care Home

  • Resident / Service User
    13
  • Friend of Resident/Service User
    8
  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

The home is excellent. Staff always helpful. It's clean and my clothes are well looked after. The food is great.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am always very impressed with Shelton Lock when I visit my friend. The staff are wonderful, always smiling and helpful. The manager is so helpful and supportive, nothing is too much trouble. It is clean and has a lovely warm homely atmosphere. The other residents always appear content.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Stepfather has been a resident in this care home of nearly a year. I have been extremely happy with the standard of care he has received so far.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   5 out of 5

I visit my Uncle very regularly. The home is excellent. The staff are friendly and the manager is very helpful and always available. My uncle always looks smart and content. I would recommend Shelton Lock very much.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Husband was very settled and they couldn't do enough for him.
It is so homely and everybody so nice and the food is brill!
Thank you for looking after him.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

Can't recommend the home enough.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

My aunt was brought here from hospital for end of life care. From the beginning, the staff were professional, communicative and helpful. Whilst my aunt would have preferred to spend her last day at home, she was certainly well cared for.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

My brother has dementia and is receiving nursing care which is excellent. The complete service of the home is through and very satisfactory.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

The food is edible, staff are very nice to me. I have enjoyed my stay here at Shelton Lock Care Home.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   4 out of 5

I love Shelton Lock Care Home it is my home.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Overall well managed. Pleasant atmosphere and safe environment.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   4.3 out of 5

I have only visited a few times but found the staff very helpful. Having had limited exposure I have none the less found the home clean, there appears to be plenty of activities and it's always easy to find a member of staff to deal with any questions.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   4.3 out of 5

Dad was only in the care home for a few weeks until he died, but in the short time he was there the staff were wonderful. He was treated so tenderly and always looked clean and comfortable. Our family also were shown every consideration and given time to say goodbye because they kept us informed towards the end of his life. Can't thank the staff enough.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

At a sad and difficult time, it was wonderful to visit my husband and feel we were among friends and he was treated with great love and dignity by all the staff.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been visiting my friend for many months now. The welcome I get is always friendly and helpful. My friend always looks very well kept and happy. The home has a lovely homely feel to it. This home would be my first choice if I need to go into a home.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My aunt was only at the home for a few short days, she was the end of life. The care was exemplary, good knowledgeable staff. Kind and compassionate at all times. My aunt had good care when it was important nothing was any trouble. They helped with arrangements after death too.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff extremely kind and compassionate. Nursing staff see to everyone's needs. Food is lovely and I eat regularly with my husband. Would like more fruit, other than that I am extremely happy with my choice of care home.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have visited my friend at this home for a number of years. I have always found staff available and very approachable. My friend appears well-cared for in his disablement and need.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   4 out of 5

I find the staff very friendly and accommodating and the actual home, comfortable with a lovely garden, birds to watch in the aviary, clean everywhere too.

Food seems to be very good.

I feel sorry for the staff sometimes as they can't be in more than one place at one time and people can't understand that. I worked in a hospital ward so I do understand that. Also, messages are hard to pass on sometimes. Above all, very good "homely" home.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Jayne Duck, Customer Services Administrator at Shelton Lock Care Home responded to this review on 21 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I'm really loving it here. I am treated very well.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Shelton Lock Care Home responded to this review on 16 Aug 2017:

Thank you for your review. It is lovely to know that you are settled and are loving being in our care.

Well looked after.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Shelton Lock Care Home responded to this review on 14 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comment about our home and will share your comments with the home’s manager

My father is a resident at Shelton Lock Care Home. It is homely caring and safe. The staff are friendly and very caring. The management team are supportive and knowledgeable. I really like the way they know my dad and his little ways. I can't recommend this home enough.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at Shelton Lock Care Home responded to this review on 05 Jul 2017:

Thank you so much for your lovely feedback, we really appreciate hearing from you. I am so pleased to hear about your positive experience with Shelton Lock, and that you are happy with the management and the staff at this home. It is so lovely that you would recommend this home to others. The Bupa Customer Care Team.

Been well looked after whilst staying here.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer Services Administrator at Shelton Lock Care Home responded to this review on 12 Jun 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comment of our home and will share your comment with the home’s manager.

We moved our mother to this home after she sustained a double fracture at her previous care home.
The staff here are so caring, sensitive to her needs in every way, cheerful and understanding.
Mother felt at home here. Sadly she was critically frail and lived with dementia, plus a stroke, which took her speech and mobility away.
But she still gave the nurses a smile or a little wave.
They are all kind and helpful to the residents, even the chef who makes delicious meals.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Shelton Lock Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father has had to use respite several times in the last few years. We have not used Shelton Lock before. I will certainly recommend this care home. The staff actually care. It was clean, warm with a lovely homely atmosphere. The manager was so patient and helpful. Thank you so much, everyone, at Shelton Lock.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer servicies administrator at Shelton Lock Care Home responded to this review on 09 Feb 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Home couldn't be cleaner, all the staff right to the management are excellent and caring, everybody has been really lovely. Food is excellent but I only have a small appetite so I have to leave some, portion sizes large.
Always felt safe and secure, room was very nice and clean. I have been treated with respect and dignity at all times. I couldn't fault anyone, they are all really really lovely and I'm not kidding. I love them all.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Shelton Lock Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very friendly atmosphere. All staff are very attentive to both residents and visitors. The home is clean, comfortable and kept at a pleasant temperature for the residents. I spoke to several residents and they all seemed happy, with mild joking comments with the staff. Members of staff were professional in their dealings with residents and acted very quickly when the need arose.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This is my first association with Shelton Lock Home and I have been greatly impressed with it. I am a retired nurse with 7 years experience in nursing home and 15 and a half years in palliative care. My dear friend needed the most dedicated care when he was first admitted and this was clearly given to him. Within 2 weeks or so, the staff had completely gained his confidence and he has nothing but praise for all the staff. We were courteously treated and supported and every support was given to me to be able to take my ladies choir to Shelton Lock. This was very well enjoyed.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 23 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff were brilliant and caring. The deputy manager gave my wife comfort on the morning my mother-in-law passed away and couldn't have been more caring. This care home is my first look at a care home and to me was a real eye opener after seeing reports of how bad some care homes have been.
Please continue the same care and comfort that we've had for others that come after us.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

This was my first experience of a relative needing nursing care. My mum was taken in for end of life care and was only there for 12 days. All the staff were very caring, respectful and maintained mums dignity. I cannot praise the care staff enough. The deputy care manager, in particular, was brilliant and gave me comfort and support when my mum was taken into the home and particularly the day my mum passed away, and treated my mum on that day with the greatest of respect.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 07 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Beautiful home, has a really nice feel to it; staff are friendly. My friend lives there and is very happy.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Emily Wilson, Customer Service Administrator at Shelton Lock Care Home responded to this review on 04 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother in law is a resident. The care staff are kind, warm hearted, they go out of their way to look after her. Also this kindness expands to the family every time we visit. The food is outstanding and mother in law has never looked so well. All staff are approachable and nothing is too much trouble.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 14 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am a friend of one of the residents currently at this home. I have been visiting this friend for some time and have thus been able to get a good overall view of the home at different times of the day and week and of course month and year. All of the staff have been attending to different aspects of the care needed for each individual at all times during the day. Whenever a resident has to be bed bound for whatever reason, I got the impression that their individual needs were also being attended to as and when help was needed. The overall impression I get each time I have been visiting is that the residents are treated with as much dignity to each individual as possible and the staff all act in a very professional manner.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 14 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

A number of us work and live here and help each other as much as we can. We enjoy being here and get on as well as we can. The staff are very helpful, kind and caring and also polite and nothing is too much trouble.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Rose Pickering, Customer Service Administrator at Shelton Lock Care Home responded to this review on 03 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Really satisfied with care shown to my sister-in-law.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

On visiting my sister-in-law I was impressed by the home, and the time that was spent visiting her was made so much more enjoyable because I felt confident with the care she is receiving .

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I am very happy here, I enjoy the activities because it keeps me busy. I enjoy playing scrabble, I enjoy the garden when it's warm.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   5 out of 5

I enjoy living here. I enjoy the garden and I feel happy here. I class this as my home.

How likely would you be to recommend Shelton Lock Care Home? Likely

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Average Rating:   4.1 out of 5

It's cosy, people are very friendly. I enjoy the daily activities. I get lots of help and support and I enjoy the food.

How likely would you be to recommend Shelton Lock Care Home? Don't know

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Average Rating:   4 out of 5

I enjoy the concerts, that come in to the home, the food is good.

How likely would you be to recommend Shelton Lock Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Submit a Review for Shelton Lock Care Home

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

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Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

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I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Shelton Lock Care Home