Shelton Lock Care Home

61a Weston Park Avenue, Shelton Lock, Derby DE24 9ER
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9.5 106 Reviews
  • Shelton Lock Care Home, Derby
Located in a peaceful residential community, three miles from Derby, Shelton Lock is a friendly 32-bed care home, offering residential, nursing and residential dementia care.

The home has been carefully designed to simultaneously promote relaxation whilst encouraging residents to engage with the home's lifestyle. Alongside the comfortable lounges and bedrooms, Shelton Lock also includes a hobby room, a hairdressing salon and a beautiful garden space, where residents can pursue their interests and enjoy a little TLC.

The dining spaces are the perfect spot to enjoy meal times. Here, the catering team work hard each day to ensure dining is enjoyable for all residents, always catering to personal requirements and preferences.

Equipped to offer residential, nursing and residential dementia care, the care team takes a person-centred approach, getting to know each person individually. This allows them to not only offer the best support, but also to encourage residents to get involved in things they enjoy.

So whether it be taking part in the range of activities on offer or relaxing in their own company, Shelton Lock focus on ensuring residents are living the best quality of life in the way that suits them.
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Care Provided by Shelton Lock Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1050 – £1050
  • Self-Funded Residential Dementia Care: £1100 – £1100
  • Self-Funded Nursing Care: £1574 – £1574
  • RESPITE Self-Funded Residential Care: £1155 – £1155
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1210
  • RESPITE Self-Funded Nursing Care: £1729 – £1729

These prices are only a guideline, please contact Shelton Lock Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Nicola Millar (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are warmly welcome during regular visiting hours each day. If your visit happens to coincide with mealtimes or when a Resident is receiving care or support from the team or other professionals, they may kindly ask you to wait until they are ready to see you.

Parking

  • Onsite parking available

Shelton Lock Care Home Reviews (106)

9.5

Shelton Lock Care Home has a Review Score of 9.5 (9.538) out of 10, based on 17 reviews in the last 2 years.
Over all time Shelton Lock Care Home has 106 reviews.

Overall Experience
  • 77
  • 24
  • 3
  • 1
  • 1
Date Published
  • 106
  • 5
  • 16
  • 17
  • 89
Reviewer Connection to Shelton Lock Care Home
  • 31
  • 21
  • 14
  • 9
  • 6
  • 6
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 106, showing 81-100
Review from Doreen T (Wife of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a sad and difficult time, it was wonderful to visit my husband and feel we were among friends and he was treated with great love and dignity by all the staff.
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Review from Judith R (Friend of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend for many months now. The welcome I get is always friendly and helpful. My friend always looks very well kept and happy. The home has a lovely homely feel to it. This home would be my first choice if I need to go into a home.
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Review from L B (Niece of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was only at the home for a few short days, she was the end of life. The care was exemplary, good knowledgeable staff. Kind and compassionate at all times. My aunt had good care when it was important nothing was any trouble. They helped with arrangements after death too.
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Review from Imelda Q (Wife of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff extremely kind and compassionate. Nursing staff see to everyone's needs. Food is lovely and I eat regularly with my husband. Would like more fruit, other than that I am extremely happy with my choice of care home.
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Review from Andrew B (Friend of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my friend at this home for a number of years. I have always found staff available and very approachable. My friend appears well-cared for in his disablement and need.
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Review from J J (Partner of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very friendly and accommodating and the actual home, comfortable with a lovely garden, birds to watch in the aviary, clean everywhere too.


Food seems to be very good.


I feel sorry for the staff sometimes as they can't be in more than one place at one time and people can't understand

that. I worked in a hospital ward so I do understand that. Also, messages are hard to pass on sometimes. Above all, very good "homely" home.
Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from Susan T (Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm really loving it here. I am treated very well.
Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home
Thank you for your review. It is lovely to know that you are settled and are loving being in our care.
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Review from Penelope O (Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well looked after.
Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comment about our home and will share your comments with the home’s manager
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Review from A D (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at Shelton Lock Care Home. It is homely caring and safe. The staff are friendly and very caring. The management team are supportive and knowledgeable. I really like the way they know my dad and his little ways. I can't recommend this home enough.
Reply from Emily Wilson, Customer Service Administrator at Shelton Lock Care Home
Thank you so much for your lovely feedback, we really appreciate hearing from you. I am so pleased to hear about your positive experience with Shelton Lock, and that you are happy with the management…read more
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Review from J B G (Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Been well looked after whilst staying here.
Reply from Jayne Duck, Customer Services Administrator at Shelton Lock Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comment of our home and will share your comment with the home’s manager.
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Review from Anne A (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We moved our mother to this home after she sustained a double fracture at her previous care home.
The staff here are so caring, sensitive to her needs in every way, cheerful and understanding.
Mother felt at home here. Sadly she was critically frail and lived with dementia, plus a stroke, which took
her speech and mobility away.
But she still gave the nurses a smile or a little wave.
They are all kind and helpful to the residents, even the chef who makes delicious meals.
Reply from Emily Wilson, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Elizabeth (Daughter of Resident) published on 9 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has had to use respite several times in the last few years. We have not used Shelton Lock before. I will certainly recommend this care home. The staff actually care. It was clean, warm with a lovely homely atmosphere. The manager was so patient and helpful. Thank you so much, everyone, at
Shelton Lock.
Reply from Jayne Duck, Customer servicies administrator at Shelton Lock Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Bessie A (Resident) assisted by family/friend published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home couldn't be cleaner, all the staff right to the management are excellent and caring, everybody has been really lovely. Food is excellent but I only have a small appetite so I have to leave some, portion sizes large.
Always felt safe and secure, room was very nice and clean. I have been treated
with respect and dignity at all times. I couldn't fault anyone, they are all really really lovely and I'm not kidding. I love them all.
Reply from Jayne Duck, Customer services administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Peter B (Friend of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly atmosphere. All staff are very attentive to both residents and visitors. The home is clean, comfortable and kept at a pleasant temperature for the residents. I spoke to several residents and they all seemed happy, with mild joking comments with the staff. Members of staff were professional
in their dealings with residents and acted very quickly when the need arose.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Margaret B (Friend of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first association with Shelton Lock Home and I have been greatly impressed with it. I am a retired nurse with 7 years experience in nursing home and 15 and a half years in palliative care. My dear friend needed the most dedicated care when he was first admitted and this was clearly given
to him. Within 2 weeks or so, the staff had completely gained his confidence and he has nothing but praise for all the staff. We were courteously treated and supported and every support was given to me to be able to take my ladies choir to Shelton Lock. This was very well enjoyed.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Mark W (Son-in-law of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were brilliant and caring. The deputy manager gave my wife comfort on the morning my mother-in-law passed away and couldn't have been more caring. This care home is my first look at a care home and to me was a real eye opener after seeing reports of how bad some care homes have been.
Please
continue the same care and comfort that we've had for others that come after us.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Pauline W (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first experience of a relative needing nursing care. My mum was taken in for end of life care and was only there for 12 days. All the staff were very caring, respectful and maintained mums dignity. I cannot praise the care staff enough. The deputy care manager, in particular, was brilliant
and gave me comfort and support when my mum was taken into the home and particularly the day my mum passed away, and treated my mum on that day with the greatest of respect.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Elizabeth D (Friend of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of one of the residents currently at this home. I have been visiting this friend for some time and have thus been able to get a good overall view of the home at different times of the day and week and of course month and year. All of the staff have been attending to different aspects of
the care needed for each individual at all times during the day. Whenever a resident has to be bed bound for whatever reason, I got the impression that their individual needs were also being attended to as and when help was needed. The overall impression I get each time I have been visiting is that the residents are treated with as much dignity to each individual as possible and the staff all act in a very professional manner.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Review from Mark (Son-in-law of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law is a resident. The care staff are kind, warm hearted, they go out of their way to look after her. Also this kindness expands to the family every time we visit. The food is outstanding and mother in law has never looked so well. All staff are approachable and nothing is too much trouble.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Review from Jean M (Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A number of us work and live here and help each other as much as we can. We enjoy being here and get on as well as we can. The staff are very helpful, kind and caring and also polite and nothing is too much trouble.
Reply from Rose Pickering, Customer Service Administrator at Shelton Lock Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Shelton Lock Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.538 for Shelton Lock Care Home is calculated as follows: ( (130 Excellents x 5) + (47 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 195 Ratings = 4.538
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Shelton Lock Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Nicola

Nicola Millar

Job Title: Home Manager

MANAGER PROFILE – SHELTON LOCK CARE HOME


Introducing Nicola Millar
Home Manager at Shelton Lock


What does ‘kindness’ mean to you?


“Kindness to me is treating everyone you meet with respect and dignity, in a way in which you would expect to be treated yourself.”


After beginning her career in the care industry more than 15 years ago, Nicola has gained great knowledge of general nursing, with a specific interest in palliative care.


As a qualified nurse and dedicated healthcare professional, Nicola has gained a wealth of experience in providing care to elderly people to help enrich their lives, leading to her progression as Home Manager.


Nicola closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoyed most about her role, Nicola remarked: “I love being able to make a difference to Residents’ and Relatives’ lives through providing compassionate, kind and high-quality care.”


Nicola credits her greatest achievement to diving the Great Barrier Reef, where she got to experience swimming with sharks.


Outside of work, Nicola enjoys an active lifestyle as she participates in Zumba, yoga and Pilates, as well as spending time with her horse and upcycling furniture.


If you would like to find out more information about Shelton Lock, Nicola has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


T 01332 690606
W hc-one.co.uk
E SheltonLock.Manager@hc-one.co.uk

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