Shelton Lock Care Home

Although my mum was only at Shelton Lock Care Home for just over a week for end-of-life care. From the moment we arrived until the day she passed away the care and warmth shown by every member of staff was amazing. If I need a care home in the future or know of another relative that needs care I would highly recommend Shelton Lock. Thank you to all the team at Shelton Lock Care Home for making her last few days as comfortable as possible for her and for supporting us during this difficult time.

Thanks to the rest of the staff who looked after mum. Housekeeping, catering, carers and Management.

My mum was looked after very well, thank you.

Thank you, Shelton Lock.

Thank you to all the staff who care for her; they are all so lovely and kind.

Thank you Shelton Lock for looking after my Mum!

This was overhead by a carer who thought it would be a wonderful idea on her next visit to sing "you can talk, you can walk"

Our mother was treated with dignity and respect always.

I am more than satisfied by the way my aunt has been looked after at Shelton Lock over the last five and a half years. I am particularly happy with the "end-of-life" care provided for her. The staff have been caring and thoughtful and very supportive to me too.

My dad originally went into Shelton Lock for respite care, but unfortunately, he deteriorated and sadly passed away. Whilst in the care home, he was treated very well, and all his needs were attended to. He was treated with dignity throughout and was treated with the utmost respect when he passed. I cannot thank the staff enough.

We were given a short list of homes to look at for Dad. Shelton Lock was the first we looked at. We were greeted politely and friendly. We were shown around and all the facilities were explained to us. The rooms looked really nice. We went on to visit five more homes, but we'd already took a shine to Shelton lock and went back for a second visit. Dad's been there five weeks now and he's told us he feels happy and content. He's eating better and looking brighter. He's even managed to go into the garden in a special chair that the staff were only too glad to organise. It was a lovely afternoon, Dad enjoyed it so much and remembers it fondly. It was a big ask because Dad has been house and bed bound for nearly two years, but with the staff's help, he felt the fresh air.

Always on hand to provide a much-needed coffee!

Supportive staff - office, care, cook and cleaner.

The staff are always looking out for your safe being.

I am only here until I am able to walk again, but I am being well looked after while I am here.

The staff are so kind and supportive to the family and make things just a little bit less stressful. They are outstanding and deserve every recognition.

My Mother could not fault the care she received. She also said the food was amazing. The staff are extremely caring both with the residents and their families, especially through difficult times and with the extra problem of Covid. The staff were excellent at keeping us updated with Mum's condition and were very helpful at keeping us in touch with Mum charging her phone for her or letting us talk to her on the home's phone.

Mum was end of life, the care she received was excellent, the staff were brilliant with mum, myself and my sister, helped us understand mums care and nursing needs and were very sympathetic and caring when mum passed away. The home was also spot on with Covid regulations and cleanliness. Would thoroughly recommend the home to anyone seeking one for a member of their family or friend.

I understand that it is difficult in these circumstances and government guidelines haven't been very clear.

Kind, caring management and staff who lovingly looked after our terminally ill daughter. Nothing was too much trouble. The pandemic made things difficult for visiting and access, but every effort was made to ensure that our daughter had as many visits as possible including overnight stays. We appreciated that everything possible was done to make our daughter's last days as comfortable and pain-free as possible.