Heron Court Care Home

101 Village Street, Normanton, Derby DE23 8DF
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8.1 7 Reviews
  • Heron Court Care Home, Derby
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 59 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Janice Dondoyano (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (0)
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Heron Court Care Home Reviews (7)

8.1

Heron Court Care Home has a Review Score of 8.1 (8.085) out of 10, based on 1 reviews in the last 2 years.
Over all time Heron Court Care Home has 7 reviews.

Overall Experience
  • 5
  • 1
  • 0
  • 1
  • 0
Date Published
  • 7
  • 0
  • 0
  • 1
  • 6
Reviewer Connection to Heron Court Care Home
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 7, showing 1-7
Review from Chris G (Son of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a recent resident at Normanton Village View. Can I just say that all the team there are amazing. They looked after my mum with so much care and attention. There are not enough words I can use to thank them. The home itself is clean and tidy and ran extremely well. If I could give them 10
stars I would. Thank you all so much again.
  • Facilities
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  • Treated with Dignity
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Review from J D (Daughter of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at Heron Court since she was discharged from hospital in March. The care she has received has been exemplary. Previously she was in a home where this was not the case and she had a bad fall. The contrast could not be greater. The staff are extremely caring and build positive
relationships with the residents as individuals. My mum is as happy as possible, given her degree of dementia, for example, her personal care is meticulous and she even has little treats like having her nails painted. The nursing care is also first class and the Home has succeeded in healing a wound on Mum’s head which had deteriorated both in the previous home and in hospital. The home is welcoming and I always feel that my visits are valued. I really think my mum is getting the best of care at Heron Court.
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Review from C B (Father of Resident) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the Normanton Village View Nursing Home I think it is really good and brilliant and listen and help out and nice spending that time with my dad. At least I know he get well looked after fed well drinking well doing a great job.
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Review from Jane D (Daughter of Resident) published on 6 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to compliment and congratulate the staff of Village View nursing home in Derby. I have been visiting the home now for eight months and have found the staff very welcoming, caring and hardworking in what must be sometimes difficult and trying circumstances. A high standard of cleanliness
is always maintained, clothes are laundered to a high standard and the food always looks appetising. If I ever have any issues, once I have spoken to someone, they will try their best to solve the problem straight away.
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Review from M C (Husband of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has had excellent care throughout her stay in this home.
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Review from Dan K (Friend of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
Highly unlikely to recommend following several visits to the care home.
More staff are needed, care could drastically be improved.
More training required for staff working in the care home.
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Review from Beverley B (Wife of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband settled in straight away. All the staff are so friendly and look after him very well.
He always smiles when they are around.
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  • Cleanliness
  • Treated with Dignity
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Current Review Score: 8.1 (8.085)

Overview of Review Score

The Review Score of 8.1 (8.085) out of 10 for Heron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Heron Court Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.085 Points relating to the number of positive Reviews for Heron Court Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 59 registered maximum number of service users is 11.8. 1 Positive Reviews ÷ 11.8 = 0.085
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heron Court Care Home

What types of Care is Heron Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heron Court Care Home have?

There are 59 Single Rooms.

What are the Facilities & Services at Heron Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Heron Court Care Home to the centre of Derby?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heron Court Care Home to verify any information. View our terms and conditions. Heron Court Care Home has an Basic Service - more info.