Eccleshare Court is a purpose-built care home offering nursing, residential and specialist dementia care. The home is located in the quiet residential area of Hartsholme in Lincoln, close to Hartsholme Country Park.
The adjacent Social Outreach Centre offers residents a variety of activities and facilities, including a hair salon, chiropodist, library and shop.
The recently refurbished home offers spacious accommodation, and each self-contained flat has a kitchenette, sitting area and WC. Residents are encouraged to personalise their room with their own furniture. The newly refurbished lounges have a warm, homely feel and themed areas in corridors have been thoughtfully designed to reflect residents' interests and to stimulate reminiscing.
Group: Country Court Care
Person in charge: Susannah Barker-Milan (Manager)
Local Authority / Social Services: Lincolnshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 46 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 9
Rooms with ensuite WC: 33
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Directions:
Eccleshare Court Care Home is situated in the Hartsholme area of Lincoln close to the main A46 Lincoln bypass. From the Skellingthorpe roundabout take the exit on to Skellingthorpe Road, after one mile turn right on to Ashby Avenue. Eccleshare Court Care Home is on the left.
The home is served by the number 6 bus from Lincoln Bus Station Stand F, alight on Ashby Avenue, the bus stop is immediately outside the home. Buses run every 10 minutes from the City Centre to the Birchwood Estate.
Visiting:
Eccleshare Court operates an open door policy and is open to visitors at any time.
Parking:
There is parking available onsite and in surrounding residential streets.
Latest Care Quality Commission* Report on Eccleshare Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for Eccleshare Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Eccleshare Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.441 for Eccleshare Court Care Home is calculated as follows: ( (103 Excellents x 5) + (67 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 188 Ratings = 4.441
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.87 Points relating to the number of positive Reviews for Eccleshare Court Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9.2 Target = 0.870
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Eccleshare Court Care Home has a Review Score of 9.3 (9.311) from 16 Reviews
Review submitted from a Postal Card by J C (Wife of Resident) on Wednesday 18 April 2018. Relates to March 2018.
Not getting his meals and water on time. Not getting personal care properly. Otherwise, everything is fine.
How likely would you be to recommend Eccleshare Court Care Home? Neither Unlikely or Likely
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Review submitted from a Website Submission by Claire J (Daughter of Resident) on Tuesday 10 April 2018. Relates to April 2018.
When we started our search to find a home for mum, we toured all the care homes in Lincoln. Eccleshare Court stood head and shoulders above the rest. It was not only the facilities that we had been impressed by, but the atmosphere and staff were most welcoming. We were delighted to get mum in and every effort was made by the staff to make her welcome and feel at home. She has now been there for nine months and our decision to choose Eccleshare Court was the right one. We, as a family, could not have asked for more!
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Carolyn W (Daughter of Resident) on Tuesday 10 April 2018. Relates to April 2018.
Dad has settled in very well due to the care and commitment of the staff and management. Family members visiting are made to feel very welcome and are actively encouraged to join in with social activities and to dine with residents. All of dad's needs are met and the family is regularly approached for supplementary information or to be actively involved in facilitating meeting the needs of dad and any changes to his care that may be required as and when needed.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Postal Card by C P (Son of Resident) on Wednesday 6 December 2017. Relates to November 2017.
My mother was in this home for 12 weeks after a bad fall. Every member of staff from reception to all the nursing staff and everyone else working here were extremely helpful, well presented and polite.
My mum has been in two homes before but I can say with 100% confidence this one is an absolute treasure. Hopefully, my mum won't need a care home in the future but if she does I know Eccleshare Court Care Home is where she will be best cared for and looked after.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Josephine O (Daughter of Resident) on Thursday 21 September 2017. Relates to September 2017.
The difficult decision was made to move my father into residential care after my mother died a couple of months ago.
It was a very emotional time for the family.
However, Dad has settled well.
He has a lovely flat with lots of room for his favourite pieces of furniture, a kitchenette with a sink and a fridge and also a wet room.
Dad suffers from dementia and quite often forgets things.
He doesn't forget to go down to the dining room for his meals though!
He says the food is good (he was a chef all his working life so that's a huge accolade) and he enjoys the company of other residents in the dining room.
However, he could take his meals in his room if he wanted to.
There is a daily care plan in his room, so we can see when we visit him how his day's going. He might have been sitting in the garden or have gone out on a trip.
It tells us what he's eaten if he's shaved, how many cups of tea he's had.
The care is marvellous and all the staff are friendly and loving.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Postal Card by B M (Son of Resident) on Thursday 31 August 2017. Relates to August 2017.
Eccleshare Court has improved in its care quality since Country Court Care acquired this home last year. The staff are very friendly and seem to enjoy working there. The place is very clean and tidy and the residents are engaged in a number of activities which are well organised.
How likely would you be to recommend Eccleshare Court Care Home? Likely
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Review submitted from a Postal Card by Sidney B (Respite Resident) on Thursday 3 August 2017. Relates to July 2017.
Staff are great but not enough of them at times. My stay was great.
How likely would you be to recommend Eccleshare Court Care Home? Neither Unlikely or Likely
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Review submitted from a Postal Card by L R (Daughter of Resident) on Wednesday 5 July 2017. Relates to June 2017.
I would like to thank the manageress and her team for persevering with my mother when she came into the home. Their approach and the fact they gave her time to settle in without being judgemental over her behaviour, gave my family the confidence that mum was in the best place to meet her needs. The fact she is happy there and settled is a great comfort to us, after what has been a very difficult time.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Paul G (Son of Resident) on Thursday 8 June 2017. Relates to May 2017.
My father received excellent care in the few days he was there. They built him up with their meals they gave him. We are grateful to everyone there.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Website Submission by Fiona K (Wife of Resident) on Thursday 1 June 2017. Relates to May 2017.
I found the care my husband received during his 5-week respite stay extremely good. He has complex needs due to his Alzheimer's diagnosis and has type 1 diabetes. All the staff were patient, understanding and did their best to respond to his emotional needs. I chose Eccleshare Court for a number of reasons. The manager was empathetic to both mine and my husband's needs, she leads by example showing a lovely manner with staff and residents. First impressions are everything and I found my initial welcome reassuring with staff willing to communicate and be proud of their home and finally the residents themselves appeared happy. I would highly recommend Eccleshare Court.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Postal Card by D N (Husband of Resident) on Friday 12 May 2017. Relates to April 2017.
Found the staff very helpful during my wife's short stay.
Good activities available.
The manager was very helpful in sorting out the placement.
How likely would you be to recommend Eccleshare Court Care Home? Likely
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Review submitted from a Postal Card by Valerie P (Daughter of Resident) on Monday 8 May 2017. Relates to March 2017.
My mum came into a transitional care bed from hosptial following a fall. She had a chest infection and a UTI and had some confusion. My dad has Alzheimers and can't live alone. He came as a temporary resident to the care home next door and the staff of both homes helped them to spend the day together. Both the activities leaders encouraged them to join in activities and tried to involved mum in things she could do - she is registered blind. Encouraging her to recite poetry which she enjoyed doing. She had lost a lot of weight prior to admission as she had stopped eating. The food was excellent and staff encourage both parents with small meals and they are now both eating normally again. Staff treated them with dignity and affection and I am very grateful.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Postal Card by M H (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Mum was only in respite for 3 weeks but received excellent care from all the staff and particularly liked the way all residents were spoken to. Even if they couldn't answer, they were treated as human beings at all times.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Christa M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My mother has been a resident here for 2 and a half years. Initially, we were attracted by the quality of accommodation offered but obviously, there is much more to making a care home feel like home. This happens as a result of the kindness and patience shown by the staff on a daily basis. Most importantly, I have seen for myself how management is responding to areas recently deemed to 'requires improvement' and I am genuinely impressed by their openness to discuss their shortcomings and their determination to improve their service.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Website Submission by John B (Husband of Resident) on Friday 3 March 2017. Relates to March 2017.
My wife has been a resident at Eccleshare Court since August 2016. She has Vascular dementia and is immobile so nursing care is very important for her as well as personal care and feeding. This has become progressively more demanding over the past 6 months. The care home staff and nursing have done a good job caring for her especially when I was unable to visit due to illness. Initially undergoing refurbishment when she was admitted with a change in management and a number of new staff it was I who was concerned for her well being, but I did not need to be as she has been well cared for and nursed throughout and the improvements to the home have seen a much better environment especially for the residents. My wife does not communicate now but does seem to have settled in very well.
Regular meetings between Management and residents and relatives are a great help to all concerned as the need for communication all round is important.
How likely would you be to recommend Eccleshare Court Care Home? Extremely Likely
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Review submitted from a Website Submission by David R (Son of Resident) on Tuesday 14 February 2017. Relates to February 2017.
Two family members have been resident for over a year. I was pleased and reassured when I first visited the home and I have not been disappointed. Despite the challenges of meeting complex needs, I feel that the care is compassionate, the environment is clean and comfortable and there is a range of services and activities available. Residents are able to personalise their rooms, visitors are welcomed and engaged with and particular needs are accommodated where possible.
Of late, major redecorating has been undertaking bringing a fresh vibrancy to the home. This has been enhanced by homely touches in lounges and common areas. The walls have stimulating and interesting pictures and there are displays to help with memories and associations.
The garden remains a key centre point of the home at anytime of year. The location of the home puts it in the middle of the community adding stimulus for residents looking out into daily life.
A welcoming and caring home.
How likely would you be to recommend Eccleshare Court Care Home? Likely
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February 2018
April 2017
February 2016
November 2013
Recipient: Country Court Care
Date: Saturday 09 Nov 2013
Job Title: Home Manager
Description:
Susannah brings a wealth of specialist dementia care knowledge and experience to Eccleshare Court Care Home.
Susannah has over 25 years experience of working in health and social care, spending the last 10 years specializing in Dementia Care.
Prior to her appointment with Country Court Care, Susannah spent some of her career working with the renowned Bradford Dementia Group at the University of Bradford – leading on the groundbreaking Dementia Care Mapping in Supported Living project, whilst with the group, Susannah spent her time developing organisations in person-centered dementia practices. Susannah has been responsible for leading and implementing the Enriched Dementia and Meaningful Opportunities Programme for all Country Court Care Homes before moving to the Home Manager role at Eccleshare Court.
Job Title: Well-being & Activities Coordinator
Joined: 2017
Description:
As an Activity Champion it is my aim to provide the individual with a variety of stimulating activities to enjoy, encouraging them to have a happy healthy quality of life maintaining their dignity.
Job Title: Care Assistant
Joined: 2004
Description:
Louise has been a carer at Eccleshare Court for nearly 12 years. She has NVQ Level 2 and lives locally in Lincoln. Louise enjoys meeting and getting to know all our residents. She has also completed her Dementia Friends training.
Job Title: Administrator
Joined: 2016
Description:
Katherine joined the Country Court Care team in 2016 having previously worked in the food industry. Katherine became interested in the care industry after a family member spent time at Ruckland Court, another of our Lincoln care homes.
" I love being able to interact with the residents, this really makes my job different from other administration roles I've done".
Job Title: Receptionist
Joined: 1994
Description:
Carol has worked for Country Court Care and for the previous owners of our care homes in Lincoln for 23 years. She lives locally to the home in Lincoln and loves getting to know the residents and staff.
There are currently no Care Home Idol entrants who have performed at Eccleshare Court Care Home