Eccleshare Court Care & Nursing Home

My husband who has mixed dementia now resides in the care home after a four week trial period. I gave 4 stars as there has been one or two basic care plans that I had to address more than once. Its's early days but my husband seems to have settled in nicely. The staff are friendly, caring approachable, and go out of their way to help with any questions you may have.

Thankyou to all the staff at Eccleshare who show competency and compassion towards my Mum Jan, it's very much appreciated at a difficult time for the family. The facilities are very good and catering is excellent.

Mums team.

My wife has been a resident for five years now. The care and support she has received throughout has been of the highest quality. All the staff I have met have been friendly caring and supportive and I would like to take this opportunity to thank them for everything they do.

The care and kindness shown by all staff is outstanding. The staff once again went above and beyond in providing a 101st birthday tea party for my father, including catering, decorating the dining room with bunting, tablecloths, photos, etc. The 1237 squadron RAF air cadets were invited, along with the Warrant Station Officer, RAF Waddington. The air cadets provided a drumming session, and all came bearing gifts. The genuine concern of staff during my father's recent illness is humbling. My father is happy and treated with dignity and respect. He is lucky to be living in the right place for him, which gives peace of mind for the family.

Mother is always clean and fed and medicated. The staff are always cheerful and helpful.

The last few months have been difficult for us all as a family, embarking on a different chapter in our lives. All of the staff have helped so much with this new journey. Much appreciated.

Overall the experience is good, the staff are helpful and food variable. My wife is quite happy so I can't complain.

Eccleshare Court Care & Nursing Home has a warm and welcoming atmosphere. The staff are incredibly attentive, compassionate, and go above and beyond to ensure the residents' comfort and happiness. The facilities are clean, tidy and thoughtfully designed, creating a homely environment. The activities provided are diverse and engaging, ensuring there is something for everyone to enjoy. It's clear that the team prioritise not only physical care but also emotional well-being. What truly stands out to me is the quality of communication with family members so I always feel informed and involved, and I appreciate the transparency and dedication from the staff. Knowing that my husband is in such capable hands a tremendous help to me.

9/10 everything runs fine, if there is a problem it is quickly sorted at least that is my experience. Sometimes short staffed which makes extra work overnight staff.

My husband was here for 4 years, and the staff were always pleasant and helpful. We were always informed of any incident and kept up to date with his care. I would recommend this home, especially for dementia residents. The food was of high quality and well presented. Outings were varied and always enjoyed. The reception staff were equally good.

My mum was sent here from hospital. From the moment I walked in when mum was admitted I knew I'd made a terrible mistake. She was left hanging in a hoist as the battery was not charged, before being taken in the lift to her room, shouted at for not for not lifting her leg (she had had a stroke) and put into a bed with no cot sides, which didn't appear till the next day! Arriving the next morning mum had a large skin tear on her stroke hand, she was given a normal meal for lunch, explained she was a level four puree as in her notes, mum was then given a soft diet, spoke to the nurse and she said it was a puree, didn't even know the difference! Mums leg fell out of hoist, had her chest burnt in the shower, often left in a wet bed, fought 5 weeks to get her out of there. I've worked in care 3 decades and knowing what to look for, I've never seen such bad care. Please don't do it!

The home needs some attention. Don't believe the owners spend much on it, especially as the fees are disgusting for what the residents receive. The manager is lovely and very helpful but one member of staff thinks she is the manager.

My husband was cared for by great nurses and carers up to his death on May 30th 2024. He was treated with care and dignity.

I am happy with the care mum receives. I don't like being unable to care for her myself but Eccleshare Court is the next best thing. The team are approachable and happy to help with any of my questions.

I feel quite strongly that I trust them with my father's care as they treat him with dignity and compassion.

Overall rating good but some staff are better than others so lack of consistency. Silly little things which niggle at you could be easily rectified if staff took a little more time and care. For example, mother dressed in a really creased jumper, tee shirts left on all day with tea stains etc from breakfast, hair not brushed, wheelchair not cleaned on a weekly basis, like it should be.

Seems to struggle keeping and motivate the key care and nursing staff as there is quite a turnover. The key staff are always amenable and approachable, unlike the management, don't see much of them and I don't feel they are approachable. The reception area is always a nice welcome. The care staff seem always to be smiling when with residents, even with the difficulties they face.

Activities are always good and interesting with a great variation, this person has now left so not sure how the direction will go. Time will tell. Food, mostly good with an excellent variety, occasionally you see something strange on a plate, like tinned tomatoes! The quantity of food served can be very variable, especially at tea time- sometimes 1 quarter of a sandwich and a cookie others 3 quarters of a sandwich and a cake, still less than 1 slice of bread! Occasionally more like a fish finger and a few chips. But the quality is good, just make sure all carers distribute the same and a minimum of two slices.

My husband receives excellent care from the care staff. They are friendly, cheerful and caring despite having a difficult job to perform. We have never had any reason to complain about the service we receive. I know I can rely on the care my husband receives and he is in safe hands. The food is good and the rooms are cleaned to a high standard. I would recommend this care home.

Highly recommend it to anyone thinking about using a care home, always a difficult decision, but your loved one will be safe and treated like a family member.