Eccleshare Court Care & Nursing Home

Ashby Avenue, Lincoln LN6 0ED
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9.2 90 Reviews
  • Eccleshare Court Care & Nursing Home, Lincoln
Eccleshare Court is a purpose-built care home offering nursing, residential and specialist dementia care. The home is located in the quiet residential area of Hartsholme in Lincoln, close to Hartsholme Country Park.

The home features a dementia friendly village with its very own pub, café, shop, hairdressers and nail bar. The facilities provide the opportunity to offer person centred activities in themed areas of the care home. Residents can enjoy dominoes and games in the pub, pampering in the nail bar and socialising and reminiscing over tea and cakes in the café.

The recently refurbished home offers spacious accommodation and each self-contained flat has a kitchenette, sitting area and WC. Residents are encouraged to personalise their room with their own furniture. The newly refurbished lounges have a warm, homely feel and themed areas in corridors have been thoughtfully designed to reflect residents' interests and to stimulate reminiscing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Eccleshare Court Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lisa Dent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (50)

Visiting

  • Eccleshare Court operates an open door policy and is open to visitors at any time.

Parking

  • There is parking available onsite and in surrounding residential streets.

Eccleshare Court Care & Nursing Home Reviews (90)

Total of 90, showing 41-60
9.2

Eccleshare Court Care & Nursing Home has a Review Score of 9.2 (9.208) out of 10, based on 17 reviews in the last 2 years. Over all time Eccleshare Court Care & Nursing Home has 90 reviews.

Overall Experience

  • 60
  • 19
  • 6
  • 4
  • 1

Date Published

90
8
15
17
73

Review from Shaun C (Son-in-law of Resident) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I wouldn't even send my dying dog into this place as the care you get is minimal and if you have a particular reason for extra care then it is not adhered to, and thus, your family or friend suffer more than they should. And, if you are medically trained and ask questions they hate answering them.
Thats even if you can get through on the phone at all, especially on the weekends. And god forbid you ask for a callback, thats a big nono, and if we had the chance to pick again, then it would definitely not be here.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

We’re sorry to read that you are unhappy with your experience at Eccleshare Court. We know how difficult a situation it is whenever a resident with us is unwell and we always try to abide by your wishes as a family. We aim to give every resident the highest levels of care and therefore the best possible life with us. We’re sorry this didn’t meet your expectations but please be assured that we did everything to care for your mother-in-law with kindness, compassion and dignity during his time with us.

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Review from Jim R (Son of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Eccleshare has been great at taking on the care of my mother, which at times has been challenging for them. With the Covid pandemic, we have been more than pleased to be able to call again upon the skill and care provided by the Eccleshare team.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; it has been a pleasure to care for your mother as part of our Eccleshare Family.

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Review from Fiona K (Wife of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Eccleshare Court since 2017. The home is a friendly community with a big heart. The food is wonderful and the home is clean and comfortable. The care he receives is simply lovely, the staff are thoughtful, kind knowledgeable, and most importantly, caring, led by a manager
who has installed a sense of pride and commitment to the work they all do. I cannot begin to express my gratitude to them the feeling of leaving your beloved husband to be cared for by others is the worst decision I have ever made, but they have all supported both of us, and I know my husband is cared for with dignity and love...Thank you all.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; we appreciate your kind words and comments. It is truly our pleasure to care for your husband as part of our Eccleshare Family.

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Review from Barbara C (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to Eccleshare and all of the staff. After my mother left her fourth care home in 3 years I despaired of ever finding somewhere suitable for her where people would truly care for her as though she were in her own home - I need not have worried. Eccleshare Court is exemplary. After experiencing
a number of care homes I have come to the conclusion that they are only as good as the manager running it - the manager here is a consummate professional and deserves recognition for the efficient and caring way she runs her home. The home is spotlessly clean and I am astonished at the high level of catering, the loving care shown by carers, the knowledge shown of dementia and how to best treat their residents. My heart is so full - and so is my sisters; we are at last at peace knowing that our beloved mum is so well cared and catered for. We're longing for the day when we can visit her again. And so, I say again - thank you Eccleshare and thank you to the manager.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court. My team and I delighted that you've been so pleased with the care of your mother, it is our pleasure to have her as part of our family here at Eccleshare Court. We look forward to welcoming you to visit us again very soon.

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Review from Helen W (Daughter of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Eccleshare Court from October 2019 until he sadly passed away in December 2020. During this time my father's health was up and down but the excellent care and compassion shown was constant. The love for my father was evidenced on a daily basis. The kind of home, which afforded
me much-needed comfort and assurance, could only have been achieved with the strong leadership and clear vision of the manager. The friendliness, helpfulness and professionalism of the staff during the unprecedented impact of the Covid pandemic enabled me to sleep at night and my father was kept comfortable and safe. Eccleshare Court became an extended family and relatives were always welcomed as such. Eccleshare Court provided an excellent standard of care as well as a stimulating environment with activities that were appropriate and not patronising. It is so sad that the strict protocols required to keep residents safe from covid hindered visiting, some events and activities. I have and will continue to strongly recommend Eccleshare Court!

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court, it was a true pleasure to care for your father. Thank you for your recommendation. I will pass your kind words on to my staff team.

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Review from Keith S (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident here for 12 months from November 2019 to November 2020 (as was my late mother from 2015-2017).
We chose Eccleshare Court for my father as my late mother was so well looked after here by the caring staff and at the time my father told us that he would like to be here if he needed
care! My dad was well looked after and enjoyed the time he was here and always mentioned how he enjoyed his cooked breakfasts! Our thanks to the care and nursing Staff here for looking after him so well especially towards the end of his life. A testament to the home is that one of his friends visited him and was so impressed with the facilities here that he said he would choose to go there.
A very pleasant environment managed very well with wonderful staff, many of whom appear to have been working here for some years. We would highly recommend this home.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care Home, it's wonderful to hear how pleased you are with the care of your parents. It was a pleasure to care for both of them, and I will pass your kind words on to the staff team.

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Review from David S (Son of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first went into Eccleshare Court as a care home resident in January 2018 aged 97. More recently, he has moved on to full nursing care and celebrated his hundredth birthday in September. I am most grateful to one particular member of staff for liaising with me and enthusiastically making all
arrangements for his special day under the COVID restrictions. What a great job she did. Both he and I found the first few months a difficult, although necessary, transition. However, we were treated throughout this difficult time with great patience and respect from every member of staff and the manager was always available to discuss any concerns, as were the nursing staff and that has remained consistent throughout. Nothing can ever be perfect, however, all aspects at Eccleshare Court are of a consistently high standard and with some disturbing stories we hear of these establishments, I am so pleased we chose Eccleshare Court and have no hesitation in highly recommending it.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; it's truly a pleasure to care for your father, and we are so pleased to hear that you are happy with his care at Eccleshare Court. I will pass your kind comments on to the staff team.

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Review from Gareth R (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Eccleshare from June-July 2020. The care, love and support for Mum from all perspectives, and throughout her stay was outstanding. Mum started her care with advanced dementia and sadly ended her time with palliative care. The care, compassion and professionalism was centred around
Mum but extended to immediate family members including my dad, brother, his family and even providing my family regular updates in Australia. To achieve this level of service is tough at the best of times but to maintain it during a pandemic is unfathomable and something clearly down to a fantastic team and beautiful, empathetic, first-class professionals. Thank you so much for ‘everything’ you did for our mum during her last weeks and making her stay as happy and comfortable as possible. It was a godsend to find you and we’ll happily promote your services to anyone we meet in a similar situation.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for taking the time to leave a review for Eccleshare Court. We truly appreciate your kind words, it was a wonderful privilege to care for your mum during the last weeks of her life. I will make sure that your comments are passed on and shared with our care team.

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Review from Jennifer C (Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I broke my leg April 13th. After being sent to hospital I got sent to Eccleshare Court, the care I received was excellent. The care from the carers was excellent. I can't give enough praise. The care I got was awesome.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for your review, I am very happy to hear that you enjoyed your stay with us. We are very grateful for all the feedback we receive and I will be sharing your very kind words with my staff team.

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Review from Jennie M (Wife of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became a resident in October 2019 until his death in March 2020, having lived with Lewy Body Dementia for four years. The care, support and empathy shown by everyone at Eccleshare has been exceptional and I can honestly say my husband lived the best quality of life he could with his dementia,
owing to the understanding and knowledge the team have. The environment is amazing and different activities are available daily. You all made a very difficult period of time in our lives, much easier, thank you.

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Review from Ann P (Daughter of Resident) published on 31 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was second to none. Sadly she wasn't at the home for very long as she went into hospital not long after she moved in, when she came out of hospital she was given end of life care, which was everything I could ask for. Mum was cared for and treated with respect and dignity,
nothing was too much trouble and myself and my family were never made to feel anything but welcome at all times. I'm truly grateful for the way my mum was cared for. Eccleshare Court is a very special place, run by very special people.

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Review from Sharon S (Daughter of Resident) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading the day my mum had to go into a care home. After much looking and scrutinizing we visited Eccleshare I didn't want my mum somewhere big but as soon as we walked in it felt right and we as a family were sold! Everything and everybody is brilliant, the couple of teething problems we have
had were resolved quickly. Mum now looks well and more importantly I know she is safe and well cared for. A care home is the worst decision we have to make but if you're reading this, believe me, I looked at 9 places and this one certainly does deliver its promises.

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Review from Elizabeth G (Partner of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Positives - great staff, very caring, friendly and helpful. The atmosphere in the nursing home is relaxed. Every problem we had was met with care and consideration.
Director of staff on desk excellent.
Most importantly I feel our patient is in safe hands. I feel everyone in this nursing home does
their very best.

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Review from Chris D (Wife of Resident) published on 7 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has attended Eccleshare Court for some months for both daycare and respite care. He thoroughly enjoys his days and is always well entertained and looked after. The service and support we have received from everyone working in the home has been outstanding, from the receptionist to the manager.
I have had some very difficult times with my husband but the support, particularly from the manager has been beyond expectations.
Incidents have occurred during the two respite periods he stayed in Eccleshare Court but these were managed and sorted before my return. The second incident involved an emergency meeting with the local hospital and hours were spent by staff in the meeting trying to sort out and secure my husband’s future. Whenever you visit the home, you see respect, care and kindness being given to all the residents.

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Review from Helen (Daughter of Resident) published on 31 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came here after a couple of other local homes weren't giving him the care I expected. He had a number of illnesses and went downhill rapidly and was on an end of life care plan. It was heartbreaking for us. Our dad was permanently in bed and a shell of the man he was. We never expected him
to get out of bed again. However, during his last few weeks, he perked up. Staff got him out of bed in a wheelchair and mixing with the other residents and joining in with the activities. The staff including the manager were caring, supportive and compassionate. The reception staff when we turned up were always very welcoming and we were comforted that we knew our dad was being treated with dignity and respect. When it was his birthday, a cake and buffet were put on making his last birthday special for him and us. I can't thank the staff enough for treating him as an individual and making his last few months comfortable.

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Review from Susan R (Niece of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Eccleshare Court for around eight years. She is content, happy and very well looked after, by caring and attentive staff, at every level.
This is a great comfort to her family, none of whom live locally. We have confidence that her well being is of the highest standard
and higher than other care homes I have had dealings with in various parts of the country.
Celebrations for her very special birthday were a joy for all residents.

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Review from Kim B (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Facilities and activities here are very good and there are some very dedicated and caring staff members. Personal care was mostly good. Management fell short in my opinion which concerned me.

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Review from John M (Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the place pleasant to walk into. The rooms were pleasant and clean. The staff could not be more helpful and friendly to get along with.

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Review from Sandy T (Next of Kin) published on 21 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Parent sent by the hospital for respite care. Not equipped for bariatric care. Most of the Carers were friendly and encouraging. Very caring if somewhat overworked nursing staff. In house laundry service quite good, although new face cloths and towels permanently disappeared. The food looked and tasted
very good. Some food was homemade which was excellent.

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Review from Janet H (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eccleshare Court has provided my mother with exceptional care since she moved in mid-Feb of this year. The staff are simply amazing and everyone treats her with kindness, love, dignity and enthusiasm. Mum has enjoyed frequent trips out to various places and the activities. Staff work tirelessly to
provide fun, stimulation and enjoyment for all residents.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Eccleshare Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.208 for Eccleshare Court Care & Nursing Home is calculated as follows: ( (103 Excellents x 5) + (57 Goods x 4) + (20 Satisfactorys x 3) + (9 Poors x 2) + (8 Very Poors x 1) ) ÷ 197 Ratings = 4.208

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleshare Court Care & Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (13)

Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our manager here at Eccleshare Court. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.

David

David Stacey

Job Title: RMN Nurse

Joined: 2018

David joined Eccleshare Court in April 2018, after working as an agency nurse and had done some shifts at Eccleshare over the previous 2-3 months. He really liked the home, so he applied for a permanent role. Prior to this, he worked for United Health in care homes in Lincoln and Scunthorpe so he was familiar with the care home environment.


David felt that he could use his skills in a more meaningful way in a care home, as nurses have much more time with people and don’t just treat them and move them on as quickly as possible. In a care home you get to know a person’s medical history but also their personal background enabling you to build long term relationships not just with them but their families too. You make connections with people that you just don’t get working in acute care. The goal here is about enabling people to have the best possible quality of life.

Noel

Noel Claveria

Job Title: Chef Manager

Joined: 2013

Noel is our Chef Manager at Eccleshare Court he is a highly skilled chef with a background in catering onboard cruise ships.
Noel works closely with the care team, residents and their families to understand everyone's individual preferences and nutrition needs. He takes care to ensure that he asks for feedback by speaking to residents regularly about their meals.


Noel and his team provide fresh cakes every day in our coffee shop for residents to enjoy with their visitors. Noel is especially creative with celebration cakes for birthdays and special events and ensures that every resident has a personalised birthday cake.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eccleshare Court Care & Nursing Home to verify any information. View our terms and conditions. Eccleshare Court Care & Nursing Home has an Enhanced Service - more info.