Eccleshare Court Care & Nursing Home

Ashby Avenue, Lincoln LN6 0ED
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9.2 90 Reviews
  • Eccleshare Court Care & Nursing Home, Lincoln
Eccleshare Court is a purpose-built care home offering nursing, residential and specialist dementia care. The home is located in the quiet residential area of Hartsholme in Lincoln, close to Hartsholme Country Park.

The home features a dementia friendly village with its very own pub, café, shop, hairdressers and nail bar. The facilities provide the opportunity to offer person centred activities in themed areas of the care home. Residents can enjoy dominoes and games in the pub, pampering in the nail bar and socialising and reminiscing over tea and cakes in the café.

The recently refurbished home offers spacious accommodation and each self-contained flat has a kitchenette, sitting area and WC. Residents are encouraged to personalise their room with their own furniture. The newly refurbished lounges have a warm, homely feel and themed areas in corridors have been thoughtfully designed to reflect residents' interests and to stimulate reminiscing.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • Self-Funded Nursing Care: from £1550
  • Self-Funded Nursing Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Eccleshare Court Care & Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Lisa Dent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (50)

Visiting

  • Eccleshare Court operates an open door policy and is open to visitors at any time.

Parking

  • There is parking available onsite and in surrounding residential streets.

Eccleshare Court Care & Nursing Home Reviews (90)

Total of 90, showing 21-40
9.2

Eccleshare Court Care & Nursing Home has a Review Score of 9.2 (9.208) out of 10, based on 17 reviews in the last 2 years. Over all time Eccleshare Court Care & Nursing Home has 90 reviews.

Overall Experience

  • 60
  • 19
  • 6
  • 4
  • 1

Date Published

90
8
15
17
73

Review from Lynn H (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Most of the carers are really good and deserve higher reward. But, I feel there are not enough of them to give my mum the full care and attention she needs. I would also like to see her encouraged more to join in activities, which I have mentioned a few times.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write your review. Your feedback is appreciated and we will take on board your comments, especially regarding your mum joining in with activities; we will do what we can to include her in any activities we have in the future. Best regards.

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Review from D C (Son of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit my dad, he is always happy and content. Nothing is trouble for the staff; they have helped my dad settle into the home and now we have peace of mind that he will be well looked after.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for such lovely comments. We appreciate you taking the time to leave your feedback for Eccleshare Court Care and Nursing Home and the care we provide for your dad. Your comments will be passed on to the staff team.

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Review from Mandy J (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and welcoming. Can’t fault the management; any concerns I’ve had have been dealt with straight away. Mum absolutely loves all the staff and says they’re wonderful with her. Rooms are a really good size, and the food always looks good; haven’t tried it, but Mum says it’s lovely.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for leaving your review and for your kind words. It is our pleasure caring for your mum and having her as part of our family here at Eccleshare Court Care and Nursing Home. Best regards.

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Review from Donna P (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum spent her last fourteen weeks in Eccleshare Court Care & Nursing Home. She was transferred as palliative/end of life. We cannot thank staff enough. She was looked after so well. She passed away with dignity and respect. Staff very friendly, kind to both us and Mum. Can't praise all staff highly
enough. They couldn't do enough for us as a family on Mum's passing, offering us drinks etc. and even a guest room.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

We appreciate you taking the time to send a review for Eccleshare Court Care & Nursing Home at this sad time. Your kind words will be passed on to all the staff team. Best regards.

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Review from J M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I expected the home to be friendly, unfortunately, I was very disappointed. My father and myself get ignored. The facilities for visitors (coffee and tea are near impossible) The machine is always out of order, and the kitchen is now locked up. The kitchen staff are super but no longer available as
it's closed. I have made complaints many times, this doesn't help either. My father is very lonely and feels the same. I could be there for 3 - 4 hours and see no - one at all. My father may be demented but he says a lot to me.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave your review for Eccleshare Court Care & Nursing Home, we appreciate all comments and feedback. My door is always open for you to come and discuss these points further, which I am happy to do on your next visit.

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Review from S P (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed on end-of-life care and I couldn't have wished for a better place for Mum to be. We were looked after as a family. Very caring staff, respectful and helpful. Mum was very poorly but she was nursed extremely professionally.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review at such a difficult time for you and your family. It was an honor to care for your mother, and we thank you for your kind words, we will pass them on to the staff team.

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Review from Sue G (Wife of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care and support were given to all of us. Hubby was admitted for his last week fighting terminal cancer Everyone we came into contact with was caring, compassionate and welcoming. We were able to visit whenever we wanted and nothing was too much trouble whenever we arrived. His
last hours were filled with so much care and compassion, very comforting for us all. So sorry I did not get to do this earlier forever grateful!

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for taking the time to write such a lovely review and leave this kind feedback, especially at this time. We will ensure your kind words are passed on to the teams. Best regards

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Review from Dave R (Husband of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end-of-life care my wife received at Eccleshare Court Care & Nursing Home was second to none. The help and empathy shown to me by all the staff was truly wonderful, making a very emotional and traumatic time easier to handle for which all the staff have my heartfelt thanks.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you so much for leaving this lovely review and for your kind words, especially at this time. We will ensure your kind words are passed on to the teams at Eccleshare Court Care and Nursing Home. Your feedback is appreciated.

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Review from Paul C (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was suffering from Dementia and Alzheimers and spent her final 6 months at Eccleshare Court. A difficult and upsetting time for us all. The care she received was excellent, she was treated with compassion, understanding and dignity at all times. The staff are clearly very experienced, pragmatic
and knowledgeable in dealing with dementia patients and we cannot thank them enough for their professionalism and standard of care. Thank you.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving a review for Eccleshare Court Care & Nursing Home. It was our pleasure to care for your mother here at Eccleshare Court and thank you for your kind comments and recognition of our staff team.

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Review from Gill K (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely welcoming atmosphere - bright, with a team of dedicated staff. Not able to pick any one in particular (1 person) because every member of staff, in all areas, were professional, efficient, caring individuals that go the extra mile to make the residents and visitors feel at home and valued. Would
recommend this care home very highly. So grateful to all staff.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care Home, we are delighted to hear how happy you are with our home and care team, and thank you for your recommendation.

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Review from Gillian G (Sister of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother who was terminally ill with cancer spent his final week in this nursing home. He was professionally and compassionately cared for, made comfortable and treated with dignity. I was so thankful he was able to be at peace and that we could visit as often and whenever we liked. When he passed
away the staff were amazingly helpful and comforting. Thank you all so much.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care & Nursing Home, especially at this difficult time for you and your family. It was our pleasure to care for your brother and I will pass your kind words on to our staff team, we appreciate your comments and feedback.

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Review from B J (Wife of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all the staff of Eccleshare Court who care for my husband with dedication and friendship. Nothing is too much trouble and they always have a smile not only for my husband but for me too. During the last stressful month, their care has never faltered. Thank you all for your care
over the last 2 years.

Reply from Lisa Dent, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving a review for Eccleshare Court Care & Nursing Home, we are very happy to hear how pleased you are with our care for your husband. It has been our pleasure to care for him as part of our Ecclshare family, I will pass your kind words on to our staff team.

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Review from Tel (Husband of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel totally at ease with my wife being at Eccleshare because I have full confidence that she is getting the care and support she needs. The staff are very friendly and supportive and treat my wife as a friend.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care Home. We are very pleased to hear that you are so happy with the care and support that your wife receives, it is our pleasure to care for her as part of our Eccleshare family.

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Review from Sue K (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that we have met have been extremely helpful and friendly. Despite Covid restrictions, visiting my father has been made as easy as it possibly could be. My father seems settled and content and is being well cared for. We appreciate the hard work of all the staff over the past year that my
father has been a resident. Thank you.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for leaving a review for Eccleshare Court, we are very pleased that your father has settled in so well and we will pass on your appreciation to the care team.

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Review from Tim (Son of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father moved into Eccleshare Court in February a few weeks after losing his wife after 67 years of marriage. I live abroad and due to Covid, was not able to be with him when he moved but luckily his fantastic carer and friend organised everything. The Manager was so incredibly sensitive to our situation
that she put me at ease at once, was always available to my many questions, and helped the transition into the care home go seamlessly. I was then lucky enough to have a call with the person who organises all the activities and we organised regular video calls which meant the world to me. We finally were able to visit at the beginning of October and all the staff made us so incredibly welcome, we arrived late on the first afternoon but that didn't matter and they let us see Dad as soon as we arrived. The following days were amazing and we even had lunch in the "Pub" with Dad and then the following day took him out. Thank you to all at Eccleshare for everything.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court Care & Nursing Home. It's wonderful to see your father settling in so well with our Eccleshare family and joining in with the activities every day. We are delighted that your experience of moving your loved one to our care home has been so positive for your family.

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Review from J D (Daughter of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that mum has received the best care from the home under some extreme conditions, lack of staff, and Covid restrictions. Mum had a spell in hospital and then went back to the care home, we were kept informed of Mum's care plan due to her hospital stay and nothing was too much of a trouble for
the nurses if we needed to speak to them.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to leave a review for Eccleshare Court, we are very pleased to hear how happy you are with our care of your mother. It is our pleasure to care for her as part of our Eccleshare family, I will pass your kind words on to the staff team.

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Review from Karen H (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to find a care home for our father in the middle of a pandemic lockdown last year, and with the additional complications of his dementia and diabetes, was not an easy task. We did have one advantage, another family member has been at Eccleshare for several years, so we had a personal recommendation
from his wife, who is a nurse herself. Until recently, Mum was only allowed to see him in restricted areas, but in the last couple of weeks, she’s been able to see him in his room, which has helped her picture him when she can’t be with him. Dad seems very content, and the staff take good care of him, even on his grumpy days. He reports that the food is really good, and he seems to enjoy spending time with the other residents, COVID permitting. The only slight negative is that it can be tricky getting through on the phone, but when she does, the staff are always happy to talk to Mum and reassure her. Now that we can, we are looking forward to visiting Dad as a family as soon as we can.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for writing a review for Eccleshare Court Care & Nursing Home; we appreciate all comments and feedback. We are delighted to be caring for your father as part of our Eccleshare family.

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Review from Teresa A (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing ever seems too much trouble. Everyone is always smiling and seem very happy in their work. There are entertainment days (even in the aftermath of Covid). The home is always spotless and never smells untoward as many do.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court; we appreciate all comments and feedback. It is our pleasure to care for your loved one as part of our Eccleshare family.

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Review from Paul J (Son of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased indeed with the care and compassion shown to my father whilst in your care. The staff have been amazing and all accommodation has been great.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court, we appreciate all comments and feedback. It's a pleasure to care for your father as part of our Eccleshare Family.

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Review from S T (Daughter of Resident) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my father is happy here but it is virtually impossible to get through to you on the phone. I tried every day for two weeks to try and speak to someone and that was six times a day (fitting this between work, using breaks etc.) Not once was the phone picked up. I have the correct number and I
know it's the same for when my mum tries. Please update your phone system or even have an answering system which will get back to someone who calls.

Reply from Susannah Barker-Milan, Home Manager at Eccleshare Court Care & Nursing Home

Thank you for taking the time to write a review for Eccleshare Court Care & Nursing Home, we appreciate all comments and feedback and it is a pleasure to care for your father as part of our Eccleshare Family. We are sorry to hear that you’ve had so many problems getting through to us on the telephone, I will discuss your concerns with the staff team and ensure that we are proactive with our regular updates and callbacks in future. Please do email directly if you're struggling to get through in future.

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Current Review Score: 9.2 (9.208)

Overview of Review Score

The Review Score of 9.2 (9.208) out of 10 for Eccleshare Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.208 for Eccleshare Court Care & Nursing Home is calculated as follows: ( (103 Excellents x 5) + (57 Goods x 4) + (20 Satisfactorys x 3) + (9 Poors x 2) + (8 Very Poors x 1) ) ÷ 197 Ratings = 4.208

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eccleshare Court Care & Nursing Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (13)

Meet the Team (3)

Lisa

Lisa Dent

Job Title: Home Manager

Joined: 2003

Lisa is our manager here at Eccleshare Court. Lisa has been with Country Court for over 15 years, previously managing Swanholme Court and working as Deputy Manager at its sister home Eccleshare Court. Her hard work and dedication were recognised with a staff award for treating residents, staff & relatives with dignity, respect, care & compassion.

David

David Stacey

Job Title: RMN Nurse

Joined: 2018

David joined Eccleshare Court in April 2018, after working as an agency nurse and had done some shifts at Eccleshare over the previous 2-3 months. He really liked the home, so he applied for a permanent role. Prior to this, he worked for United Health in care homes in Lincoln and Scunthorpe so he was familiar with the care home environment.


David felt that he could use his skills in a more meaningful way in a care home, as nurses have much more time with people and don’t just treat them and move them on as quickly as possible. In a care home you get to know a person’s medical history but also their personal background enabling you to build long term relationships not just with them but their families too. You make connections with people that you just don’t get working in acute care. The goal here is about enabling people to have the best possible quality of life.

Noel

Noel Claveria

Job Title: Chef Manager

Joined: 2013

Noel is our Chef Manager at Eccleshare Court he is a highly skilled chef with a background in catering onboard cruise ships.
Noel works closely with the care team, residents and their families to understand everyone's individual preferences and nutrition needs. He takes care to ensure that he asks for feedback by speaking to residents regularly about their meals.


Noel and his team provide fresh cakes every day in our coffee shop for residents to enjoy with their visitors. Noel is especially creative with celebration cakes for birthdays and special events and ensures that every resident has a personalised birthday cake.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eccleshare Court Care & Nursing Home to verify any information. View our terms and conditions. Eccleshare Court Care & Nursing Home has an Enhanced Service - more info.