Barchester Newton House Care Home

During the pandemic, this year the activity team and the staff on Brownlow have been superb with regular video calls and updates keeping us informed as to what is going on in the home. Many thanks to all involved and hope we can get to see our relative in the not too distant future.

They all deserve medals.

The staff are friendly and helpful. The entertainment crew keep the residents amused. The food always looks really tasty. I trust my mum is well looked after and happy there.

Just wanted to pass on our thanks to all the staff at Newton House. Without exception all the staff my dad has had looking after him since he transferred to Newton House in July have been exceptional. This has meant that my dad has settled in and trusts staff to look after him, a major achievement that was never really fulfilled at his last home. Staff really go out of their way to get to know residents and do the best to provide what a resident enjoys. Although a small thing like having a bath may seem to us, it’s a lovely experience for my dad and now the staff know he enjoys this, they try and work it into their timing as much as possible. My dad always looks well cared for, he has always taken great care of his appearance and staff ensure that this remains the same, this brings comfort to my mum also. When we call staff are always helpful, supportive and respectful, and eager to accommodate both my dad’s needs and those of his family. Could not ask for more, thank you.

I could not fault the staff, friendly, helpful. They were often understaffed and they had to move between the blocks which was not ideal with Covid. Food was good but meals were too close together for me. Three times I had no toilet paper, once I really needed it and had to ring. The shower head made it difficult to take a shower. The TV was too low as the bed end blocked it. Staff had to put it on a box. It would have made sense to mount it to the wall.

My wife was moved to Newton House in early May. She has Alzheimer's but due to neglect in another home, she had lost a lot of weight in a short time and developed serious pressure sores. The astonishing care that she received from the nurses and other staff has resulted in weight gain and finally the healing of the pressure sores. Above all, they have kept me informed with good news and were not afraid to tell me straight if it was not so good. I thought I would never see my wife out of bed again, but on my last visit, she was in a wheelchair. Although she does not communicate she has a smile on her face and looks content. The three young ladies who were looking after her were so kind to her (and me), apparently, she is going to have a Chinese meal soon - a sweet and sour chicken should go down well. The care that my wife has received was exceptional and a tribute to the management and staff. Thank you all and bless you for saving her life and giving a real lady some peace and dignity.

Since my mother was first admitted to Newton House, I cannot speak highly enough of the care she had received. The staff is without fail, cheerful, helpful, and compassionate. They encourage her to take part in activities without pushing her and are always willing to go that little bit further. We have felt confident that she is in the best place possible at this stage of her life, and have no regrets about her move to Newton House; traumatic for all of us. The staff has gone above and beyond, and we are forever grateful. Thank you so very much.

Mum is very well looked after in the home. The staff have been very helpful in letting us visit as we have had to social distance on our visits so far.

My friend/neighbour went into your home in July. He was made very welcome by the staff and is very happy. I ring him and he tells me how happy he is.

My husband has been in Newton House for about 18 months and I am so very pleased with the way he is looked after. Staff are warm and welcoming whenever I visit and he is perfectly happy roaming around or sitting having a cuppa and a biscuit or six.

Your team has, as always, been so very kind and considerate to Mum's evergrowing needs. It is wonderful to see the genuine love, care and tenderness that your team displays towards her. This is extremely comforting to see (from a 3-meter social distance) as I cannot yet give her a very much longed-for hug. Thank you from the bottom of my heart.

The place is clean and well organized. Couldn't have wished for a better place for my lovely nan to spend her last days. A huge thank you to everyone who cared for and supported my nan and us as family.

Until lockdown, I would have described this as a happy place and excellent all round. Sadly, lack of staff has made things uncomfortable, both for personnel and residents, with carers sometimes near breaking point. On that account, I am sorry to lower the score. However, full marks for keeping us safe to date in the pandemic.

The staff are kind, caring, supportive and helpful. They have all been totally amazing through this crisis. I cannot praise them highly enough.

I am very happy with the social events put on for the residents of the home. The staff are always very helpful, cheerful and willing to answer any of my queries if possible. The home seems very well run and clean. My friend is very happy and content and now thinks of Newton House as his new home. I am also pleased that the management keeps me informed of my friend's health when necessary.

During this difficult time (Covid-19) I have been very reassured that my mother continues to receive excellent care. Really valued the facetime calls - shame they are not more frequent.

Newton House Care Home is a lovely nursing home for my husband, he is well fed and clean every time I go to see him. Nurses, staff are just great and all activities are good.

Very welcoming and friendly. So clean and tidy. Everyone seems happy and well looked after. Lots of community activities planned.

Since becoming a resident here, I am more than happy with the outstanding care I have received. All the staff have a heart of gold and there is a lovely community feeling in the home. The activities are great and the food on the menu is very good. I would highly recommend Newton House.

The activity team ensures she is informed of what is happening in the home if she would like to join in. There are also day trips out on occasions.