Barchester Newton House Care Home

148 Barrowby Road, Grantham NG31 8AF

Welcome to the warm atmosphere of Newton House where a friendly welcome for all helps to promote a true feeling of a 'home from home'. They aim to improve the quality of life for each and every resident by providing care in a safe and comfortable environment.

A dedicated and experienced team is passionate about providing first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community. They also offer respite care for short breaks.

Located in Grantham, Newton House is a single storey purpose-built home with extensive garden areas planted with seasonal plants, fruit and vegetables. Centrally situated for friends and relatives to visit, at any time of the day, and they believe you will find they're ideally suited to meet your needs - both now and in the future.

A team of highly-qualified and attentive staff really focus on the individual needs of all residents with a tailored care plan for each person. This dedication can be seen in all aspects of life within the home - in cooking, hospitality and the social activity and events programme which is designed to meet the needs and particular interests of all those who live at Newton House.

Why not call in or arrange a visit to see all that they have to offer over a cup of tea? Staff can then learn more about your particular needs and how they may be able to help you - whether now or in the future. Looking for care can be such a daunting process and professionals are keen to provide you with the help and support you will need to guide you through this process.

Group: Barchester Healthcare Ltd

Person in charge: Anna Senir (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 126 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Huntington's Disease • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Bulgarian, French, Polish, Romanian, Urdu

Single Rooms: 126

Shared Rooms: 0

Rooms with ensuite WC: 118

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Barchester Newton House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Barchester Newton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Barchester Newton House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 27 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.427 for Barchester Newton House Care Home is calculated as follows: ( (197 Excellents x 5) + (133 Goods x 4) + (29 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 365 Ratings = 4.427

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Newton House Care Home is based on 27 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 25.2 positive Reviews (126 registered maximum number of service users ÷ 5). 27 Reviews ÷ 25.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Barchester Newton House Care Home has a Review Score of 9.4 (9.427) from 31 Reviews


Average Ratings

  • Excellent
    17
  • Good
    12
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Newton House Care Home?

  • Extremely LIKELY
    25
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Newton House Care Home

  • Daughter of Resident/Service User
    13
  • Husband of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • more

I visit every day and am always pleased to see the good interaction between all staff and my wife. Also, there is a good choice of food - lots of entertainment often to a good, professional standard and from in-house therapists/entertainers.

Corridors, rooms etc are nicely decorated.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Excellent, friendly staff who look after my dad very well. He is treated kindly and with dignity. The food he receives is very good. The unit is very clean and my family are very happy with the care he receives.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think the staff do a very good job.
Some staff an excellent job.
Rooms and décor are lovely.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My wife and I come in weekly with our PAT dog, Oakley.
We have registered as volunteers so we are able to go round the residents without supervision.
The staff always make us very welcome and the residents appreciate our visit with Oakley.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I was first introduced to Barchester about 8 years ago when my brother came here, at the time I did not live in this area.
In 2013 I moved up to this area and decided to do some voluntary work and chose Newton House.
I was made very welcome by the staff especially the activity girls.
Everyone is very pleasant and the level of care I think is very good.
Lots of activities for the residents.

How likely would you be to recommend Barchester Newton House Care Home? Likely

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Average Rating:   4.5 out of 5

My husband was admitted in October last year and I was very impressed with the welcome we received when we arrived. Staff are very happy to help with anything, always smiling and nothing is too much trouble. Activities are wonderful, just been to the Valentine meal which was excellent. The way tables were dressed and decorations around the room, given a box of chocolates and a rose. The staff could not have done more to make it a lovely day.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

After six years I am still generally content. Any minor issues have always been dealt with satisfactorily and promptly.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Good clean building. Very easily approachable staff.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Genuinely felt welcome. Excellent standards.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband needs help with all activities of daily living and I always find him clean and tidy. It is obvious his needs are being met. All staff are very supportive and kind toward me when I visit.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mum came in for 1 week's respite care, to give me a break and to allow a shower to be fitted. On the first impression, the home is clean and tidy and the food is very good.
However, on reflection, I feel the staff/carers need to be more proactive with the clients and be more encouraging when it comes to moving clients about - showering and washing. My mum had never had any odour before she came in but did when she came home. She also had an untreated eye infection (despite me raising it with a staff member ) - all it took was a call to the GP on the day she got home. I know it is unsettling for anyone to move from their own home, maybe my expectations were too high, but I expected her to be more supported in her new environment.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Unlikely

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Average Rating:   2.7 out of 5

The staff are very helpful and friendly and treat the residents with dignity. The Castlegate unit is well designed for those residents who like to walk with secure access to the garden. My wife is on a liquidised diet which never looks very appetising however the normal diets look reasonable. The rooms are always clean and tidy with en-suite toilet and hand basin with the option of adding personal furniture. Overall, good experience.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

My dad has been a resident in Newton House Care Home for nearly 4 years. He is well cared for and all his needs are attended to. His personal care is well maintained and his room is always clean and fresh.
All the staff and management work very hard to maintain a great service and are available to talk anytime.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident for 7 years. We have seen many changes in that time. Her nursing care has been very consistent and excellent. Her nurses know her well and vulnerability. The only change that has been a disappointment is the gardens of her unit which used to be a delight but which are this year a total disappointment and uncared for. The activities team are excellent and the carers are well trained, it would be good if more of then stayed longer term.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

My mother has been in Newton House Care Home for nearly four years. Her needs and requirements are always catered for. The staff are always kind to her and welcome any visitors she has and readily explain any health problems to me.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We are pleased with the care mother has received. She is clean and fresh and has clean clothes. Her room is also clean staff are brilliant particularly a male carer he is absolutely superb. The other care workers are also so caring, so friendly just so nice.
An impressive care home. Oh and the office manager who is on top of her job.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

All of the family are very happy with the care my mum receives. All departments are very friendly which enables my mum get the 5 star care the family greatly appreciates.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Tracy Johnston, Regional Director at Barchester Newton House Care Home responded to this review on 15 Sep 2017:

Many thanks for your review regarding Newton House - we appreciated your time spent in completing the review.

I cannot thank everybody for looking after mum. She is happy.

We are pleased with all the staff. Cannot fault anybody.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Always very clean but feel staff sometimes need more training with certain patients, have more respect for patients and don't treat everyone like they have dementia.

Getting to patients quicker when the bell is pressed could also be improved and making sure equipment is always at hand. Hoist out of use a lot and they don't have another one on the ward.

How likely would you be to recommend Barchester Newton House Care Home? Likely

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Average Rating:   3.4 out of 5

My dad has been in the care home several years now and all that time the staff and carers have been extremely kind and caring to him at all times.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are very friendly and efficient, however, I feel they are often rushed as there are not enough staff during peak times. For example; my mother has occasionally missed her bath day because of the lack of staff. I would in fact, like my mother to have more than one bath a week. Overall, very nice friendly place.

How likely would you be to recommend Barchester Newton House Care Home? Likely

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Average Rating:   4.1 out of 5

Mother is always up dressed, clean and tidy whenever call in. She has good days and bad days but on the whole, seems happy and settled.

How likely would you be to recommend Barchester Newton House Care Home? Likely

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Average Rating:   3.9 out of 5

An excellent standard of care home with highly trained and professional caring staff.

Friendly environment and residents and relatives made to feel very welcome.

Good facilities throughout.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have been in Newton House Care Home since January 2017 visiting my wife. I cannot find any reason for complaining about the home. The staff and carers are excellent and the home is kept extremely clean.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Good clean care home. Always trying to improve an already good service.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My friend has been a resident since late last year. I definitely think the care has improved in the last 6 months. When my friend was admitted no rehab seemed available so he very quickly became unable to walk and then bedridden. The staff have always been very kind to him and he always appears clean and comfortable as possible.

How likely would you be to recommend Barchester Newton House Care Home? Likely

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Average Rating:   3.9 out of 5

Caring approach to all residents considering their dignity and respect.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My wife has settled in well at Newton House. The home is clean and bright and the food is very good. The staff are really kind and very supportive of her illness. The activities team are great, planning regular events and outings which she really enjoys. We enjoy a coffee in the café and the homemade biscuits are absolutely moreish. I visit the home daily and I receive a friendly welcome from everyone. Thank you.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Tracy Johnston, Regional Director at Barchester Newton House Care Home responded to this review on 01 Sep 2017:

Many thanks for your feedback on care home.co.uk it's really appreciated.

My husband spent 10 months as a resident in Newton House. He was always showed dignity and respect and we grew to treat Newton House as our home. I spent 6 hours a day with my husband and the staff, sometimes working under great pressure, always found the time to give support to both me and my husband. The nursing care at the end was second to none and I will be extremely grateful to Newton House.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

'Barchester Newton House Care Home' staff have provided an exceptional service for my mother. Staff nurses and care assistants have demonstrated a kind, compassionate and diligent approach towards my mother at all times and during what has been a difficult time, they have gone the extra mile in trying to make my mother comfortable now she is at the end of her life. I have been deeply touched by the high levels of professionalism shown and the genuine kindness of these caring and committed workers. Day time staff such as the staff nurses have also shown these amazing qualities not to mention the cleaners and kitchen staff. I am and will remain eternally grateful for this group of dedicated staff and take comfort for knowing good people who have looked after my mother so well.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My father was extremely poorly and since being in this wonderful place has put over a stone in weight on. The meals are fantastic and a choice too. The place is very welcoming, in fact home from home. Bedroom is comfortable and always kept clean. Clothes are regularly laundered and I am 100% happy with the care. Also various activities bring residents close together.

How likely would you be to recommend Barchester Newton House Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

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Anna Senior

Job Title: General Manager

Joined: 2018

Description:

came to England in 2006 and started my career in care soon after. I am a nurse by profession. Previous roles include: Senior Carer, Unit Manager, Deputy Manager and Registered Manager. I have a wide range of knowledge and experience in care and the management of nursing, residential, dementia, and elderly frail services.

It is wonderful being able to work for a company that really cares and values people, a company that will be able to deliver, practice and show ethos, a company that will support and develop individuals to their best potential.

Tracy

Tracy Johnston

Job Title: Regional Director

Joined: 2015

Description:

Started in Care aged 16 yrs. Qualified as a nurse in 1999. NHS and private sector experience. Care Home General Manager for 7 years prior to a recent role of Regional Director at Barchester Health Care.

The best part of my day is to see a resident smile in my presence.

I love horse riding and this is my main hobby.

I aspire to deliver high-quality care to our residents.

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Sonya Nicholson

Job Title: Acting Depty manager

Joined: 2017

Description:

TBC

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Charlotte Yates

Job Title: Head of Community

Joined: 2013

Description:

I started at Newton House after gaining my nursing degree in 2012.
I went on leave to have my daughter and came back as Head of Community on our dementia community.

Eziah

Eziah Mahlatsi

Job Title: Senior Staff Nurse

Joined: 2004

Description:

TBC

Alexis

Alexis West

Job Title: Administrator

Joined: 1994

Description:

I joined Newton House as I receptionist, then progressed to Administrator.

Lungelwa

Lungelwa Lubelwana

Job Title: Head of Community - Somerby

Joined: 2000

Description:

I gained my qualification in South Africa in 1969. I moved from South Africa in 2000 after I gained employment at Newton House.

In South Africa I was Head of Clinical Teaching Department

Sharon

Sharon Aurellano

Job Title: Senior Nurse - Somerby

Joined: 2005

Description:

I moved from the Phillipines to the UK in 2004 when I gained employment as a Senior Care Assistant in a private care home.

I moved to Newton House in 2005 to commence an overseas nurses programme which I gained my NMC pin number in 2006.

Suzanne

Suzanne Dunks

Job Title: Head of Hotel Services

Joined: 2014

Description:

I joined Newton House in 2014 after completing my NVQ's 1, 2 and 3 in Food Preparation and Stewarding.

I am also an RAF reservist based at Wittering.

I oversee the catering and housekeeping departments

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Jayne Jenkins

Job Title: Head of Community - Brownlow

Joined: 1998

Description:

I am an RMN and RGN gaining my qualification in 1982. Prior to joining Newton House I completed my training at Rauceby Hospital

Debra

Debra Cope

Job Title: Head Chef

Description:

Having been part of the staff team here at this fantastic home for almost 20 years, I am originally from Nottingham and have travelled a lot as part of my career development.

Mindy

Mindy Gorski

Job Title: Head Housekeeper

Description:

Having joined Newton House 12 years ago, Mindy is a familiar face at the home and loves the interaction she gets with all of our residents!

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Catherine Bolton

Job Title: Occupational Therapist

Joined: 2014

Description:

I have worked at Newton house as a "Bank" Care Assistant since 2014 mainly working on the Dementia Communities whilst studying for my BSc in Occupational Therapy at the University of Derby

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Newton House Care Home