Review from D P (Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience

I have been living here for 3 months on respite. I find all the staff which includes the cleaners and chefs, as well as the carers and nurses very respectful, very helpful and nothing, is too much trouble for any of them. I would certainly recommend this care home to my family and friends.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your wonderful review, we greatly appreciate your feedback.

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Review from P C (Son-in-law of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience

We are very happy with Newton House. You are all so helpful in all departments. She is happy here. You look after her so well and she has settled in so well. Her upkeep is lovely.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Many thanks for your wonderful review, we will pass it on to our fabulous team.

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Review from S S (Resident) assisted by family/friend published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience

I moved from assisted living to Newton House 3 months ago and have settled into my new home. I am very happy here, all the staff are so kind, nothing is too much trouble, we have lovely pudding every day and always a choice of food. The activities team always entertain us with different activities.

I would definitely recommend Newton House.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you for your time to complete this wonderful review.

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Review from A R (Son of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience

My families experience of Newton House has been overall a very positive one. Whilst there have been some settling in issues and learning how the home works I am happy to say that interaction with both the caring teams and the administration team have always been positive and engaging and any issues

quickly dealt with. All the staff that I have come into contact with have been helpful and willing to be involved with residents and their families which in turn helps to create a good atmosphere within the home.

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Review from A M (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience

Mum moved into Newton House in September 2021. Really didn't want her to go into a home, but she's so happy and contented there.
She loves the staff, so kind and caring with her. She doesn't want to go home now, she's decided to make it her new home.d I can't praise the staff enough, so kind, caring

and treat her with dignity.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Many thanks for your kind words, we are so glad that your mum is happy here, she is a wonderful lady.

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Review from Jane C (Husband of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

In 2020 my husband had a massive brain bleed which left him with vascular dementia. Finding a care home near to me was not a difficult choice. I had heard great things about Newton House and the staff from friends. This year on his birthday, he has now been a resident for over 12 months, the staff decorated

the family room with balloons and garlands and brought us a delicious cake with candles for him to blow out. They allowed our little dogs to join in the party. The staff went out of their way to make my husbands birthday special. A big thank you to all the wonderful staff. You are amazing.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your wonderful review, we greatly appreciate your feedback.

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Review from S M (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience

Although the continuing covid regulations prevent me from giving a wider view of all of the facilities on offer, I am very pleased with the comfort and care my father receives. The staff have helped him through a very difficult time in his life. The facilities and activities on offer are so important

and there's plenty going on for him to join in, the activities team and nursing staff work so hard to give him a good quality of enjoyment of life.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your wonderful review, we greatly appreciate your feedback.

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Review from Heather C (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Newton Hosue for over three years, most of that time being spent at Castlegate Unit. The care has been outstanding. Personal and emotional needs are met at all times. All staff manages to balance professional with a caring, friendly and loving manner.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you very much for your wonderful comments and feedback.

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Review from Sarah C (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience

A really lovely care home, well maintained and clean! Carers were amazing, they go above and beyond for my mum. The whole team supported us as a family from the day mum arrived, we were worried about leaving her, if she would be bored, but mum gets involved in the daily activities and mixing with people

her own age has done her the world of good! We can’t thank everyone at Newton House enough!

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your lovely comment which I will share with the team.

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Review from John L (Nephew of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

My wife and I paid two visits to Newton House in May on our way up to and back from Scotland. The first was arranged beforehand, the second was not, being in the spur of the moment. The staff could not have been more kind and helpful on both occasions. We were allowed to see our (having passed lateral

flow tests) 90-year-old aunt in the same room without a plastic barrier and able to share lunch and coffee with her. The Activities Coordinator was especially understanding on the first occasion as were her colleagues (whose names we did not get) on the second. Congratulations to all of them.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your lovely feedback, it is so important to us at Newton House to have great teamwork and keeping loved ones connected.

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Review from Patricia W (Mother of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience

I am extremely pleased that my daughter was transferred as she is receiving the special care she needs. The carers are lovely to her and to myself. Thank you.

Reply from Ti8na Fazacckerley, General Manager at Barchester Newton House Care Home

Thank you so much for your wonderful comments; we will share these with the care team.

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Review from Trevor H (Son-in-law of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

We would like to say we really appreciate what everyone does for my mother-in-law, it's peace of mind for us knowing she's cared for.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your lovely feedback which I will share with the staff.

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Review from Richard C (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

I went to see my mother on Saturday 22nd May my mother looked clean neat and well looked after, staff were very polite and attentive to my mother's needs. The activity girl stayed with my mother and explained if she could not hear as we were in a coronavirus environment I was well impressed as I worked

in the care field for 25 years.

Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Many thanks for your kind words, and for taking the time to review us and for your positive feedback. Many thanks.

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Review from Laura J (Daughter of Resident) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience

My dad has always been very well looked after. The staff there are very caring and helpful towards my dad and us as a family when we visit. The care and support he receives is very good. Overall very satisfied.

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Review from A D (Friend of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience

The friend we visited looked well cared for, and the pod which we used was warm and comfortable; we could hear the conversation clearly. The carer with our friend stayed throughout and was very kind and carrying with a sense of humour, always a bonus.

Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for these kind words they really mean the world to us all.

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Review from D B (Wife of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience

My husband has Alzheimer's/Dementia and I chose Newton House because of it being all on one level! As my husband has lead an active life it was important that he could walk around and access the garden with help. The staff and wonderful activity girls have been exceptional, kind, caring and professional.

We are very fortunate to have such an exceptional home in our town. I would not hesitate to recommend this home to anyone.

Reply from Tina Fazackerley, General Manager at Barchester Newton House Care Home

Thank you so much for your kind and honest words. We hope to be able to welcome you back into the home for our fantastic events arranged by our activities team soon.

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Review from S W (Son of Resident) published on 20 March 2021
Submitted via Postal Card • Report

Overall Experience

I came to visit my father with my mother in a special viewing pod. The room was warm and the speaker and microphone worked well despite my fathers hearing being poor. The lady who brought him in was very helpful as were the other staff. Due to Covid, we have not been able to access the rooms or the

main site.

Reply from Laura Baker, Customer Relationship Manager at Barchester Newton House Care Home

Thank you for your kind words. We pride ourselves on the quality of care we provide here at Newton House.

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Review from Peter H (Brother-in-law of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience

I would like to recommend this care home. All the staff are a very committed team, and dedicated professionals, with a very very high standard towards all the residents. We have seen all the love and care that they give to our love ones. If they need anything, it will be provided, without any problem.

We like to thank all the castle gate team for all the hard work that they do, and a special thanks to one lady and the team for sending photos and updates about the care home and activities, (if you have a loved one and need to find special care with love and an excellent team), then, Barchester Newton is the one for you, make time and go for a look round; it's amazing!

Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you so much for these lovely comments, this really does mean a lot.

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Review from Jodie N (Daughter of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience

Unfortunately, nearly the last 12 months have been a washout and so sad. My mum's had a few falls through lockdown but I can't fault the carers keeping me informed on this, the only thing that upsets me is I live over an hour away and in lockdown, despite not being able to visit Mum, I had a call in

the evening to go to the hospital where Mum was taken. She was left on her own strapped to a stretch board for over 5 hours (that's not the care home's fault) but I thought a carer would have had to go with her as Mum doesn't have full mental compacity, and with visits stopped I was surprised I was even asked to go.
On a positive note, I cannot fault the home, it's clean and the carers are very friendly; my mum's contented for sure. My mum always looks clean washed etc.
The staff always make you feel welcome, I love the activities team, always chatty and always updating us when we visited. Through lockdown, one lady has been a superstar. I can't thank her enough for updates and video calls - you have helped me through this.

Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Many thanks for your review, we look forward to welcoming you back in the home

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Review from Zoe C (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

It's been so difficult during the covid-19 pandemic. My Mum went into care at the very beginning of lockdown so it's been very hard not seeing her in her new residence. However, the staff who I have spoken to or had contact with seem very caring with regard to my Mum's wellbeing. Every time I have enquired

for information, the staff were well informed and honest about what they were telling me. They were also very friendly and have been great at enabling video calls using their own personal phones to do this. I'm sure everyone there has had to work unbelievably hard to provide quality care whilst making it as safe as possible for the residents.
(My review is based on my overall impression of the home from phone and video calls as I have so far been unable to visit in person due to the restrictions of the pandemic.)

Reply from Penny Tilley, General Manager at Barchester Newton House Care Home

Thank you for your kind words, this time of year is a hard one, but as I hope you are aware, we do go live on Monday for visiting. Please see our website

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Barchester Newton House Care Home

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