Willow Court Care Home, Lincoln, Lincolnshire
Willow Court Care Home, Lincoln, Lincolnshire
Willow Court Care Home, Lincoln, Lincolnshire

In the beautiful village of Cherry Willingham, near Lincoln, Willow Court is a friendly, purpose-built care home offering residential, residential dementia and nursing care

This welcoming home offers residents the choice of four sitting rooms, two dining rooms and a room for hobbies and interests in which to relax and socialise. In addition, there is a very popular hairdressing salon. The pretty, enclosed garden, which includes a delightful sensory area, can be enjoyed with visiting friends and family. All stylish, comfortable bedrooms and living areas are easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Willow Court’s Home Manager makes sure that all residents receive the kindest possible care. The extensively trained team will deliver all the nursing and specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and suggestions from family members that might make their stay that little bit more enjoyable.

Group: HC-One

Person in charge: Kerry Hegarty (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 54

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willow Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 17 Oct 2017

Please contact us for information regarding our bed availability

Reviews

8.9 Willow Court Care Home has a Review Score of 8.9 (8.896)

The Review Score of 8.9 (maximum of 10) for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Willow Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.776 for Willow Court Care Home is calculated as follows: ( (255 Excellents x 5) + (62 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 322 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.12 Points relating to the number of positive Reviews for Willow Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.8 Target = 0.370

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Court Care Home?

  • Extremely LIKELY
    26
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Court Care Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    7
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother was a resident at Willow Court for 2 1/2 years and unfortunately died there on 4th Oct 2017. I cannot thank the staff enough for the care they gave to her (and us) during this time. From the carers to the girls in the laundry, all made life easy and her eventual demise easier to bear. Their care was exceptional which gave us great comfort during her last days. As with all institutions, we had moments when things went wrong but they were rectified immediately. A very good team here.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We came to Willow Court on a personal recommendation from friends, were made to feel welcome. Fifteen months later that is still how it is. Most of the staff know me by name and I have learned most of theirs. I can ask questions of any of them, usually, they know the answers or they direct me to who does. I have never felt the nee4d to consider an alternative care home. Thanks to all.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has come to live at Willow Court the staff have been very welcoming and have helped him settle in, they are kind and caring and nothing is too much trouble. Dad has been encouraged to join in activities and he has enjoyed dancing with the staff. I am always made to feel welcome and feel confident that dad is receiving the best care.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The overall review of Willow Court is excellent.
Staff very helpful, caring and friendly.
After some of the places we visited looking for a care home for mum, this is like a 5-star hotel.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Willow Court have cared for my mum for several years, they have been extremely polite on the phone when I've called to ask about her. The staff always phoned me if she had taken a turn for the worst. Her room was always immaculate and her clothes clean and tidy. The staff are very polite and caring and she always seemed quite happy in her own world. I chose Willow Court because my mum's sister was also in there and it was highly recommended by family and my mums CPN. The home have dealt with my mum's passing with the utmost understanding. Well done to the manager and all her staff.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Always a warm welcome and an update of the day given about my dad when I arrive. I am very satisfied with all the care that is given.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff very polite and helpful. Any requests have been promptly attended to without any complaints and criticism. I am as happy as possible here in my circumstances.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very comfortable here. Staff have done everything they can to ensure this. Nothing is too much trouble and the staff are very kind. Meals are tasty and there is a good choice.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pre visit assessment by the manager was undertaken prior to mums admission. It was very thorough and conducted sensitively. Mums room is more than adequate and the staff around, she had all she needed. Food excellent with a good choice. Staff are caring and treat mum as an individual.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law lost her husband, she moved to Willow Court being unable to live alone. She was welcomed by all staff who have been very sensitive about her loss. The grieving process is a long one, especially after 65 years of marriage.
I cannot fault the staff, my mother-in-law's needs have been met, she has a lovely room which we have been allowed to make feel like home. There are numerous activities to take part in and the home cooked locally sourced food is excellent. We feel very happy that she has been placed at Willow Court, this is certainly a different league to other care homes used for respite care. Thank you.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The accommodation is very good, The food is very good. The hairdresser is good. Keep fit is very good. They have been kind when I felt sad. Medical care is good, I had antibiotics and a plaster for my leg.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As a result of the support and care shown by staff my mother settled very well into Willow Court. It was a difficult time for her as she had just lost her husband. The care home provided a carer to look after her on the day of the funeral. The level of care, sensitivity and professionalism was exemplary throughout this difficult day.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care provided by all the staff. Friendly, happy environment.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here, I just wish I felt better, but the staff are very kind and help me. My family always say how cosy my room is and I agree.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here. The staff are lovely and welcome my husband and look after him just as much as me.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived here 3 weeks now a I am settling in, the staff are very good.

How likely would you be to recommend Willow Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been living at Willow Court for just over a year now and during that time I have, on many occasions, been impressed with the level of care she has received and the kindness shown her by members of staff, particularly when she has been unwell. Low staff turnover means she has consistent and familiar carers who have come to know her well. Everyone is very approachable and any problems have been dealt with in a thorough and professional manner and outcomes reported back to me quickly.
With a resident activities co-ordinator and their own minibus residents can go out on visits as well as enjoying a wide range of in-home activities and entertainment - so important to someone like Mum who always enjoyed socialising. There is also a good range of visiting professionals eg. chiropodist, beautician.
Before deciding on Willow Court Mum and I visited a number of local care homes but Willow Court stood out as having a far better quality offer and it has lived up to our expectations.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very welcoming and happy place.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum came to Willow Court as a result of reaching crisis point at home. Unfortunately, despite many requests for home-care support, my elderly Father had struggled to look after her at home on his own for a number of years; however, Mum was in the latter stages of Alzheimer's and Vascular Dementia and becoming increasing fragile.

Sadly on the 1st January 2016 Mum lost all mobility and the need to move her to a nursing home was essential. At what was a most distressing and worrying time for all the family, we met Care Home Manager who quickly put the 'wheels in motion' and Mum was admitted on the 5th Jan. From that moment on we were all welcomed into the Willow Court Family and I can not praise highly enough the kindness and compassion shown by all the Care Workers, Nurses and the other staff we met.
Sadly, due to the rapidness of Mum's deterioration in health, it became necessary to discuss palliative care and again, both the home and doctors were empathetic and professional in both their approach and support of our desire for Mum to avoid hospital and remain at the home as our preferred choice.
On Jan 24th 2016 Mum peacefully passed away with her family by her side, in her room, surrounded by pictures and mementos of the Grandchildren etc.
As a very close family, we could not have asked for a more calm and peaceful passing and everyone at Willow Croft helped ensure Mum stayed safe and well cared for til the very end.
Dad went to see Mum every day whilst she was in the home and the staff were also brilliant at ensuring he was really well looked after and supported at all times.
From our experience, I wouldn't hesitate in recommending Willow Court as their genuine concern and kindness is what makes them special.
Thank You All once again for all your help and support. XXX

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are lovely and nothing is too much trouble for them. My mum was very poorly when she arrived here, and if this is where she is to end her days then I can think of no nicer place for this to happen.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my mum was taken to Willow Court my immediate reaction was how friendly and caring everyone was. It was a relief to have her in such a lovely atmosphere. Nothing is too much trouble. Everyone is so understanding because when you are not sure about anything it is fully explained. A truly wonderful experience at a time when things could be very worrying. I would recommend the home to anyone.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really could not expect any better treatment anywhere.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found that the staff have been really nice towards my grandma and nothing seems too much trouble. Nice room as well. Everyone's been so friendly to myself and my family.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel safe and secure in Willow Court knowing that there are people around constantly to help me. I was becoming more afraid where I lived before, on my own, but now I feel very settled and safe.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is very good. I am happy with mothers care. The staff are very good. Whenever we speak to or ask the staff for anything, it is always done. The deputy manager often goes the extra mile.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Looking for a home for my mother was a daunting and upsetting time. The deputy manager at the time made it so much easier with her friendly calm approachable manner. Since my mum had been in Willow Court I feel she is well looked after and cared for with thoughtful attentive staff. All the staff are great!

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am so pleased there was a place here for my husband. The family is in full support. Relatives who visit are impressed by general conditions here. I feel that as my husband has numerous health issues is safe and well cared for. Food is very good and this gives him a good appetite. His cleanliness/hygiene seem very good. The atmosphere when coming in is very good no nasty smells. The staff look after him very well even when occasionally he can be a bit "naughty". I feel he is content and safe. The gardens/plants look nice. Occupational needs are well catered for and activities are second to none. Our only slight concern is sometimes he may not always get enough to drink as he needs help.

How likely would you be to recommend Willow Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Sammi Yates, Care Line Deputy Manager at Willow Court Care Home responded to this review on 05 Sep 2015:

I would like to thank you for the positive feedback. This has been relayed to the staff team who were very appreciative of your kind words. The team at Willow Court strive to ensure the residents are offered the kindest and safest care, and will of course continue to ensure fluids are made available to all of our residents.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Willow Court Care Home