Willow Court Care Home

Croft Lane, Cherry Willingham, Lincoln LN3 4JW
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8.8 72 Reviews
  • Willow Court Care Home, Lincoln
Willow Court Care Home, located in the picturesque village of Cherry Willingham, near Lincoln, provides personalised residential and residential dementia care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at the home, striving to deliver the kindest possible care and supporting residents to lead their best possible life.

The professional care team at Willow Court take the time to learn about each resident’s individual hobbies and interests, helping to promote an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Cherry Willingham community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

This comfortable and purpose-built home offers residents the choice of four sitting rooms, two dining rooms and a room for hobbies and interests in which to relax and socialise. In addition, there is a very popular hairdressing salon.

The pretty, enclosed garden, which includes a delightful sensory area, can be enjoyed with visiting friends and family. There is also a beautiful courtyard and fish pond in the home's outdoor space, a great place to sit and watch the world go by. All stylish, comfortable bedrooms and living areas are easily accessible by wheelchair.
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Care Provided by Willow Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Willow Court Care Home to confirm what's included and get a personalised quote:

Contact Willow Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jess Hayes (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with both male-only and female-only unit(s)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (2)

Willow Court Care Home Reviews (72)

8.8

Willow Court Care Home has a Review Score of 8.8 (8.791) out of 10, based on 11 reviews in the last 2 years.
Over all time Willow Court Care Home has 72 reviews.

Overall Experience
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Date Published
  • 72
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  • 11
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Reviewer Connection to Willow Court Care Home
  • 28
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  • 9
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Total of 72, showing 1-20
Review from A G (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Mum feels when she presses her call button it takes a long time for a response, sometimes the care staff are quick to dismiss her - maybe they dont understand what she is asking and don't take the time to find out.
Would like to see more proactivity rather than reactivity.
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Review from Tim B (Son of Resident) published on 4 February 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mothers impression of the home was not positive at first as some of the night staff were rather heavy handed, for example. Physically feeling her groin to see if she had wetted herself, cleaning away and losing a puzzle book, not being able to adjust the heat in the room. However the management has
listened to my info on these matters and things are a lot better.
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Review from Elliot C (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father receives is second to none. It is a pleasure ti visit him and see him happy and relaxed.
If there is ever a concern or a need, the management + staff contact me in good time. His room is decorated very nicely and is kept clean and tidy.
He couldn't be in a better place in my opinion,
Thank you.
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Review from B W (Husband of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff extraordinary, very good and caring.
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Review from D H (Husband of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with how my wife is looked after. I come every day & the staff have always been good to me as well.
I couldn't look after her at home but she is well looked after here and safe.
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Review from F H (Daughter of Resident) published on 8 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had no experience of a care home previously and was extremely anxious and overwhelmed about everything but after talking with the manager and carers I was much more at ease about the whole process and felt I was listened to and was given all the information that informed me of routines and activities.
The home felt welcoming, happy, caring and safe, everything that I wished for for my relative.
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Review from S L (Son of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Court always has a buzz about it whenever I visit my mother. Mum has stayed in a number of care homes in the Lincoln area (on a respite basis), though these did not possess the busy, yet pleasant vibe of Willow Court. All the staff I have met are polite and helpful. My mother tells me the food
is good and generous portions too! Mum's room looks clean and tidy each time I visit.
The activities team are brilliant and friendly, and importantly, the activities actually happen! Mum has been in other care homes that boast big sheets of activities - that never take place!
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Review from Maxine G (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing and look after us like family. My mum is very happy here, just sometimes there is not enough staff.
Reply from Clare Sheehan, Careline Advisor at Willow Court Care HomeThank you for your lovely comments regarding Willow Court care home. Our staffing levels in the home are reviewed on a monthly basis using a resident dependency tool against the occupancy. This identifies the number of staff that we require to take care of the residents in the home. Should you have any further enquiries, please contact the home manager who will be happy to discuss this with you further.
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Review from L D (Granddaughter of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been living here for the past year or more. And we are completely thrilled with all of the staff and their care and consideration to Grandma. We’ve never had a bad word to say, and feel completely assured that Grandma is cared for and looked after with be utmost respect. Me and my family
do and will continue to recommend Willow Court to anyone we can.
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Review from E R (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Major concerns for our mother here. Visited her one morning at 11 am. Mum was in her chair with no clothes on naked, crying with her teeth falling out. Told the staff in no uncertain terms but it took them 45 minutes to respond. We reported the home but they managed to cover it all up. The other son
did not believe us. Matron rang us by mistake one night leaving us a message for the other son warning him to watch out, whatever that meant.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Willow Court Care HomeThank you for your review; we value all feedback as this helps us to improve our service where required. Please be assured that as an organisation, we take any concerns raised very seriously. We pride ourselves on being transparent and we work closely with our stakeholders for the best outcomes for those we are privileged to care for. These concerns, in relation to events from last year, have been thoroughly investigated by the organisation and the local authority and not upheld.
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Review from Joanne T (Friend of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the care given and consideration and kindness of my friend's needs. She myself and her family have been made to feel so welcome and my friend has said how home from home she feels. I cannot express how amazing the activities coordinator is, even when my friend is
in her room they are having 1 to 1 with her. All staff and especially the manager are just amazing, thank you.
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Review from S S (Sister of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister came in before she died (thank God). She was in hospital before and did not do well.
When she arrived at Willow Court Care Home her outlook was bleak. She overnight became the person we all loved, talking, laughing, etc. The care and compassion she received from management, carers, activities,
etc. was beyond anything she had experienced before and we as a family thank you so so much.
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Review from B H (Friend of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Received a professional introduction to the care home. The resident was made very welcome and the staff went out of their way to include the resident in activities. Previously he had been unwilling to communicate. Allocated room, bright and cheerful. Staff were very attentive to his needs.
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Review from Christopher H (Son of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my Mum's stay, my Father sadly passed away and the care and compassion shown by the manager and staff was excellent.
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Review from K L (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum became a resident in 2020. Despite the Covid restrictions she quickly settled into her new home. Staff were very supportive with regards to family visiting and communicating any changes.
On 9 January 2023 Mum was put on end of life care. All the staff involved were kind, caring and compassionate
and provided a high standard of care.They supported our family during this time and we were able to spend time with her. She died very peacefully on 16 January. Thanks to all.
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Review from Graham S (Son of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Willow Court eleven years ago, so I have had a decade to witness how this home has performed. Throughout this time I have been continuously impressed by the level of care given to the residents. In those eleven years, a large percentage of staff have remained at Willow Court and
this is an indicator of stability which I feel is a good thing. Staff are happy and show love and commitment to those they are looking after. Mum died on the 8th of December, but she was loved by the staff until the end. I am so grateful to them.
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Review from Christine H (Resident) assisted by family/friend published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a stressful and worrying time in the hospital, it was lovely to arrive at Willow Court and have my own room with peace and quiet. I have been included in all their activities, even as someone who is on respite care. All the staff are lovely and caring. I can eat in my room if I want or join others
in the dining room. The care is wonderful 24/7.
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Review from David C (Husband of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's dementia creates behaviour problems which have been handled with the most sympathy, tolerance and care. I have the greatest respect and gratitude to all at Willow Court.
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Review from Helen R (Daughter of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, supportive staff caring for my dad. Keeps me informed when I call. Updates me if any changes. Good atmosphere. Dad seems happy.
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Review from Sarah L (Niece of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is a resident and he has dementia. All of the staff have always been extremely caring and patient with him. Nothing is ever too much trouble and they all work so very hard. He, at present, is in bed due to his worsening condition and they feed him and make him as comfortable as possible. I
love the way he is made to feel safe and cared for and would highly recommend Willow Court.
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Current Review Score: 8.8 (8.791)

Overview of Review Score

The Review Score of 8.8 (8.791) out of 10 for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.400 for Willow Court Care Home is calculated as follows: ( (90 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) + (11 Very Poors x 1) ) ÷ 130 Ratings = 4.4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.391 Points relating to the number of positive Reviews for Willow Court Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 = 3.65
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 8 Positive Reviews ÷ 10.8 = 0.741
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Jessica

Jessica Hayes

Job Title: Home Manager

“Kind care to me is making a difference to a resident’s life, seeing them happy and enjoying their life. It takes the smallest things to make a resident’s day.”

Frequently Asked Questions about Willow Court Care Home

What types of Care is Willow Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Court Care Home have?

There are 54 Single Rooms.

What are the Facilities & Services at Willow Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Court Care Home to the centre of Lincoln?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court Care Home to verify any information. View our terms and conditions. Willow Court Care Home has an Enhanced Service - more info.