Willow Court Care Home

My mum came to Willow Court for End of Life Palliative care for terminal cancer and she spent the last three and a half weeks of her life in their care. I could not have asked for her to have any better care, she was treated with care, respect and dignity every day and even after she passed. The Nurses and Carers and in fact all staff were so kind and the support they gave myself and mum's husband was all that we could've wished for. Mum was so very poorly when she came to Willow Court and needed a lot of care and that is exactly what she got. A wonderful place with wonderful staff, thank you so much.

Mum discharged from hospital to Willow Court and stayed there in respite for 5 weeks. The staff were superb with mum, made her welcome and it felt just like home. Mum went into the home in her wheelchair and was able to walk out independently using her frame due to the good food, care, encouragement and understanding mum received during her stay. The activities and cognitive stimulation gave me my old mum back. I wish she could have stayed long term at Willow Court to enable us to continue enjoying our time together.

My father was placed at Willow Court Care Home in January 2019 in a nursing care placement funded by the NHS. The initial meeting with the manager was positive and when the placement was being planned, action was swift and efficient although there was potential for improved communication ie agreed date of transfer from hospital to the care home was not shared with me either by the hospital or the care home manager, I found out by chance as my son visited the hospital and found Dad being organised for transportation.

There are a number of other areas that could be improved which I shall share with the manager, in writing, once the affairs of my father are settled.

I was completely wrong my mother was so welcomed and made to feel so at home it was marvellous. I visit her every other day and she has nothing but praise for the staff, home and I can only agree with her. A very well looked after home and very friendly staff, all the way up the ladder. I would highly recommend this home.

Overall a very positive experience

Always made welcome and being looked after when int he home. All the staff from top to bottom excellent. Very good care home. Thank you.

My mum has been in Willow Court for 4 weeks so far. The staff are all excellent, she is very well cared for. All staff are so friendly, helpful and kind. There are daily activities and every effort is made to include her in these, carers are very supportive and encouraging in helping her to regain her mobility, following a fall at home.

99.9% of staff are excellent. Treat mother with respect and dignity, always kind and friendly problems are ironed out straight away. The home is always very clean, fresh flowers everywhere. Activities are excellent through the week, managers very approachable and listens and acts lovely to have hairdressers, manicurist, chiropodist when needed. Cannot praise home enough.

I visited my aunt in November. As I live in the Channel Islands, my visits are infrequent, approximately 6 months. I am my aunt's deputy and manage her funds etc. I found the staff very caring and supportive towards my aunt and all the other residents. I was requested to take part in a care review for my aunt - this was reassuring as her needs and well-being are clearly understood by the team. I feel my aunt is in good hands.

This experience of HC One Willow Court is a very important one as the home is an example of how to run and staff a care home. I have had an experience of many homes and the management at HC One Willow Court and their staff are outstanding humans and committed to their vocations. I hope that homes like this become models for the improvement of care services in the UK.

Very satisfied with mum's care.

We are very pleased with dad's care. He is always clean and comfortable. The staff are friendly and knowledgeable about Dad's health. They contact us when there are any problems and keeps us up to date. Dad's room is well equipped and comfortable.

My mother was a resident at Willow Court for 2 1/2 years and unfortunately died there on 4th Oct 2017. I cannot thank the staff enough for the care they gave to her (and us) during this time. From the carers to the girls in the laundry, all made life easy and her eventual demise easier to bear. Their care was exceptional which gave us great comfort during her last days. As with all institutions, we had moments when things went wrong but they were rectified immediately. A very good team here.

We came to Willow Court on a personal recommendation from friends, were made to feel welcome. Fifteen months later that is still how it is. Most of the staff know me by name and I have learned most of theirs. I can ask questions of any of them, usually, they know the answers or they direct me to who does. I have never felt the nee4d to consider an alternative care home. Thanks to all.

My father has come to live at Willow Court the staff have been very welcoming and have helped him settle in, they are kind and caring and nothing is too much trouble. Dad has been encouraged to join in activities and he has enjoyed dancing with the staff. I am always made to feel welcome and feel confident that dad is receiving the best care.

After some of the places we visited looking for a care home for mum, this is like a 5-star hotel.

Willow Court have cared for my mum for several years, they have been extremely polite on the phone when I've called to ask about her. The staff always phoned me if she had taken a turn for the worst. Her room was always immaculate and her clothes clean and tidy. The staff are very polite and caring and she always seemed quite happy in her own world. I chose Willow Court because my mum's sister was also in there and it was highly recommended by family and my mums CPN. The home have dealt with my mum's passing with the utmost understanding. Well done to the manager and all her staff.

Always a warm welcome and an update of the day given about my dad when I arrive. I am very satisfied with all the care that is given.

I have always found the staff very polite and helpful. Any requests have been promptly attended to without any complaints and criticism. I am as happy as possible here in my circumstances.

Pre visit assessment by the manager was undertaken prior to mums admission. It was very thorough and conducted sensitively. Mums room is more than adequate and the staff around, she had all she needed. Food excellent with a good choice. Staff are caring and treat mum as an individual.