Willow Court Care Home

Croft Lane, Cherry Willingham, Lincoln LN3 4JW
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8.8 69 Reviews
  • Willow Court Care Home, Lincoln
Willow Court Care Home, located in the picturesque village of Cherry Willingham, near Lincoln, provides personalised residential and residential dementia care to older people.

Each member of the professional care team is there to help you or your loved one settle into life at the home, striving to deliver the kindest possible care and supporting residents to lead their best possible life.

The professional care team at Willow Court take the time to learn about each resident’s individual hobbies and interests, helping to promote an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Cherry Willingham community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

This comfortable and purpose-built home offers residents the choice of four sitting rooms, two dining rooms and a room for hobbies and interests in which to relax and socialise. In addition, there is a very popular hairdressing salon.

The pretty, enclosed garden, which includes a delightful sensory area, can be enjoyed with visiting friends and family. There is also a beautiful courtyard and fish pond in the home's outdoor space, a great place to sit and watch the world go by. All stylish, comfortable bedrooms and living areas are easily accessible by wheelchair.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Jo Keenan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1999
  • Number of floors: 1

Room Information

  • Single Rooms (54)

Willow Court Care Home Reviews (69)

8.8

Willow Court Care Home has a Review Score of 8.8 (8.763) out of 10, based on 8 reviews in the last 2 years.
Over all time Willow Court Care Home has 69 reviews.

Overall Experience
  • 50
  • 16
  • 1
  • 1
  • 1
Date Published
  • 69
  • 2
  • 4
  • 8
  • 61
Reviewer Connection to Willow Court Care Home
  • 27
  • 13
  • 9
  • 5
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
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  • 1
Total of 69, showing 61-69
Review from Julie S (Daughter of Resident) published on 5 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum came to Willow Court as a result of reaching crisis point at home. Unfortunately, despite many requests for home-care support, my elderly Father had struggled to look after her at home on his own for a number of years; however, Mum was in the latter stages of Alzheimer's and Vascular Dementia
and becoming increasing fragile.


Sadly on the 1st January 2016 Mum lost all mobility and the need to move her to a nursing home was essential. At what was a most distressing and worrying time for all the family, we met Care Home Manager who quickly put the 'wheels in motion' and Mum was admitted on the 5th Jan. From that moment on we were all welcomed into the Willow Court Family and I can not praise highly enough the kindness and compassion shown by all the Care Workers, Nurses and the other staff we met.
Sadly, due to the rapidness of Mum's deterioration in health, it became necessary to discuss palliative care and again, both the home and doctors were empathetic and professional in both their approach and support of our desire for Mum to avoid hospital and remain at the home as our preferred choice.
On Jan 24th 2016 Mum peacefully passed away with her family by her side, in her room, surrounded by pictures and mementos of the Grandchildren etc.
As a very close family, we could not have asked for a more calm and peaceful passing and everyone at Willow Croft helped ensure Mum stayed safe and well cared for til the very end.
Dad went to see Mum every day whilst she was in the home and the staff were also brilliant at ensuring he was really well looked after and supported at all times.
From our experience, I wouldn't hesitate in recommending Willow Court as their genuine concern and kindness is what makes them special.
Thank You All once again for all your help and support. XXX

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Review from Ros M (Daughter of Resident) published on 2 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are lovely and nothing is too much trouble for them. My mum was very poorly when she arrived here, and if this is where she is to end her days then I can think of no nicer place for this to happen.
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Review from Bev B (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum was taken to Willow Court my immediate reaction was how friendly and caring everyone was. It was a relief to have her in such a lovely atmosphere. Nothing is too much trouble. Everyone is so understanding because when you are not sure about anything it is fully explained. A truly wonderful
experience at a time when things could be very worrying. I would recommend the home to anyone.
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Review from Ivy B (Resident) assisted by family/friend published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really could not expect any better treatment anywhere.
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Review from P B (Grandson of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found that the staff have been really nice towards my grandma and nothing seems too much trouble. Nice room as well. Everyone's been so friendly to myself and my family.
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Review from Margaret D (Resident) published on 26 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel safe and secure in Willow Court knowing that there are people around constantly to help me. I was becoming more afraid where I lived before, on my own, but now I feel very settled and safe.
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Review from Annis B (Daughter of Resident) published on 19 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very good. I am happy with mothers care. The staff are very good. Whenever we speak to or ask the staff for anything, it is always done. The deputy manager often goes the extra mile.
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Review from Karen D (Daughter of Resident) published on 9 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looking for a home for my mother was a daunting and upsetting time. The deputy manager at the time made it so much easier with her friendly calm approachable manner. Since my mum had been in Willow Court I feel she is well looked after and cared for with thoughtful attentive staff. All the staff are
great!
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Review from Joan T (Wife of Resident) published on 7 September 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so pleased there was a place here for my husband. The family is in full support. Relatives who visit are impressed by general conditions here. I feel that as my husband has numerous health issues is safe and well cared for. Food is very good and this gives him a good appetite. His cleanliness/hygiene
seem very good. The atmosphere when coming in is very good no nasty smells. The staff look after him very well even when occasionally he can be a bit "naughty". I feel he is content and safe. The gardens/plants look nice. Occupational needs are well catered for and activities are second to none. Our only slight concern is sometimes he may not always get enough to drink as he needs help.
Reply from Sammi Yates, Care Line Deputy Manager at Willow Court Care Home

I would like to thank you for the positive feedback. This has been relayed to the staff team who were very appreciative of your kind words. The team at Willow Court strive to ensure the residents are offered the kindest and safest care, and will of course continue to ensure fluids are made available to all of our residents.

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Current Review Score: 8.8 (8.763)

Overview of Review Score

The Review Score of 8.8 (8.763) out of 10 for Willow Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.415 for Willow Court Care Home is calculated as follows: ( (72 Excellents x 5) + (11 Goods x 4) + (11 Very Poors x 1) ) ÷ 94 Ratings = 4.415
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.348 Points relating to the number of positive Reviews for Willow Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 7 Positive Reviews ÷ 10.8 = 0.648
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Jo

Jo Keenan

Job Title: Home Manager

What does ‘kindness’ mean to you?


“Kind Care is treating everyone we care for, work with and meet with absolute kindness.”


Jo has gained more than 20 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jo joined Willow Court as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Willow Court.


When asked what she enjoys most about her role, Jo remarked: “I really enjoy making a difference to the lives of our Residents.”


In her spare time Jo enjoys spending time with her three children and two grandchildren.


If you would like to find out more information about Willow Court, Jo has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court Care Home to verify any information. View our terms and conditions. Willow Court Care Home has an Enhanced Service - more info.