Argyle House Care Centre

The Avenue, Dallington, Northampton NN5 7AJ

Argyle House is a purpose-built care home which caters for residential, nursing, residential dementia, nursing dementia and end-of-life care.The home also offers respite care.

A high standard of care is delivered by a dedicated team of friendly staff.

Residents enjoy a secluded garden area and have their personal freedoms respected as part of the service, together with access to a varied activities programme.

Group: Countrywide Care Homes Ltd

Person in charge: Rita Kaur (Manager)

Local Authority / Social Services: Northamptonshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age

Specialist Care Categories: Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 61

Shared Rooms: 13

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Argyle House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Argyle House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Argyle House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.415 for Argyle House Care Centre is calculated as follows: ( (189 Excellents x 5) + (141 Goods x 4) + (35 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 366 Ratings = 4.415

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Argyle House Care Centre is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 23 Reviews ÷ 17.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Argyle House Care Centre has a Review Score of 9.4 (9.415) from 32 Reviews


Average Ratings

  • Excellent
    17
  • Good
    13
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Argyle House Care Centre?

  • Extremely LIKELY
    24
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Argyle House Care Centre

  • Daughter of Resident/Service User
    9
  • Friend of Resident/Service User
    7
  • Wife of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • more

Despite the wet weather and cramped conditions for the Easter Fete, the staff worked their socks off and smiled through it all making it a fun afternoon for all ages. Nicely presented refreshments which were greatly appreciated.

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   3.2 out of 5

This place has a very loving and caring atmosphere and is much like a family.

How likely would you be to recommend Argyle House Care Centre? Don't know

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Average Rating:   4.4 out of 5

Fantastic place, staff are very friendly and helpful.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We found a vast improvement in my wife and she was very soon settling in.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4 out of 5

This care home is always clean and tidy.
The residents seem well cared for.
There is plenty of in-house entertainment, including TV, games and a craft room, there is a program of entertainment, including by outside entertainers and outings.
There is ongoing consultation and communication with residents' families.
The overall impression is that staff are very competent, caring and professional and always ready to listen.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am so happy that my dad is in Argyle House care centre.
Everyone is so kind and happy and really look after him. The food is really lovely and well presented, hot and always looks tasty.
They have a great cook.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Overall, the staff seem very friendly and caring towards the patients.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4 out of 5

Argyle House has provided my dad with a warm, comfortable and homely environment where he is respected and well cared for. The staff are first rate and although busy and time-limited, put their residents first. The food is excellent and residents have their personal choices met consistently.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Since my brother has come to this home, the staff have been marvellous. As he was being sick a lot they checked his medication and found food which he had to avoid. Since this, my brother has been much happier.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Carers very good, kind and always happy. Support team very helpful. Food very good. This makes a happy place for my husband to be.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

I have been visiting a resident at Argyle House for a little over a year and have been very impressed with the home... it feels "homely". The most impressive thing to me was that the home provides for far more than just the physical needs of its residents, which is encouraging in times when finances everywhere seem stretched. The staff are great and seem genuinely caring and respectful in their dealings with residents.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Always welcome. All staff are willing to help. Mum loves everyone and is always clean and happy.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Mum's always looking clean and happy. Enjoys her food and loves everyone.

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   4.5 out of 5

I have always found the staff most helpful and pleasant. They go out of their way to assist in any way they can. If I have to go in, I would be more than happy.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

5th Visit - staff are friendly and helpful. It is a nice clean place to live. My friend seems very happy.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Find staff very helpful. Relatives meetings useful to find out what is going on.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Delighted with the care my relative is receiving. Thank you.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The nurses and the healthcare assistants are very caring and I can't think about anything bad against them. The nurses give my medication to me sometimes at the wrong time but they have more patients who have very bad illnesses, other than myself, so I do not bother when I get my medication, and if they don't order the medication that I need.

The healthcare assistants are very pleasant and I am very happy for the way I am treated and I can't fault any of the staff and the cleaning ladies are very good at their jobs. I have never been in a nursing home where staff do their jobs with pride. I always introduce myself to the new staff that I've met and I'm pleased to be staying here.

The management are good to see that I'm settled in and I like the room I'm in. The food here is 100% and if I can't have something they always ask for an alternative that I can eat. I am glad I'm living in a homely home just like being in my own home. I've introduced myself to all the chefs as well.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The residents are all contented. The staff are caring.

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   3 out of 5

Visit Auntie and she always looks presentable and relatively happy. Staff are all nice people

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   4 out of 5

Argyle House is always kept tidy and clean. Staff are very helpful and willing to help in every way. Mother is in good spirits and likes her room and surroundings. No complaints.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My friend is a recent resident. I visit him about once a week. He seems comfortable and well looked after, also in good spirits. The home has a friendly atmosphere, and the staff are also friendly and helpful.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Very clean welcoming entrance, nice layout of the rooms very comfortable, the lounge is very good with a dining room nicely laid out giving the appearance of a hotel.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
There is an up to date timetable of activities for every day, which is on display for all to view.
The outside is well laid out, with clear parking spaces, well lit at night when it is dark.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

This home is a good home but does need some updating. Staff are very good but not enough are experienced, at this time agency staff are being used who do not know the resident's needs.

There is a good atmosphere here and everyone is welcome the management go out of their way to make sure everything runs smoothly. Food is adequate but not thoroughly thought through and could be better. On the whole, Ok.

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   3.8 out of 5

Fran Walker, Sales & Marketing Coordinator at Argyle House Care Centre responded to this review on 27 Oct 2017:

Thank you for taking the time to write a review and your kind comments. We always ensure that the home is staffed with the appropriate numbers, therefore it is necessary when we have a vacancy to use agency staff to provide adequate cover. We endeavour, when possible to use regular agency staff. Whilst they are with us we encourage agency staff to be part of the team and all staff attend regular staff meetings ensuring the company expectations and standards are met. Our recruitment to date has been successful and has resulted in a higher staff retention, further strengthening our staff team. With regards to the food, we understand mealtimes are a big part of the residents day and are always happy to take menu recommendations and requests from both residents and families. Please do not hesitate to contact us should you wish to discuss with further.

I feel that since mum has been at Argyle House (admitted January 2015) the staff on the second floor have been outstanding. Not a single member of staff, but all the staff are absolutely brilliant! Mum can be very unsettled from time to time but they really try hard all the time to accommodate her needs. Although mum pays privately, I do feel it's really, really expensive and that the staff don't get the rewards and recognition that is reflected in the price.

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   4.5 out of 5

My 96 year old mother with dementia has been a resident at Argyle House since May 2014. She has settled in very well. The staff are caring and attentive to her needs, and my mother always comments" The staff are so kind here".
They have an excellent rapport with the residents. The rooms are spacious, kept clean, the domestic staff/laundry staff are helpful and compassionate. The standard of food could improve, the meals I have seen appear bland and not colourful.
I have an ongoing issue with the laundry as do most relatives! Unhappy she has been attacked twice since admission, sustaining injuries that need a visit to A&E, however the home deal with the situation promptly and I have no complaints.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Anne Harrison-Jeil, regional marketing Coordinator at Argyle House Care Centre responded to this review on 03 Jun 2016:

Thank you for your feedback. We have recently appointed a new Chef. The person who became aggressive has moved to a more suitable placement and plastic name tags are readily available to ensure laundry gets to its rightful owner. Our Manager Carol Wilson is always happy to discuss any concerns relatives may have. We are grateful for your review as we continually strive to be the best and mostly highly regarded care home group in the UK.

We chose this home ourselves after having a look around and found it very homely. After my mum moved in we were very pleased with the care given and all the staff very helpful. I would recommend Argyle House to anyone as it is a caring home.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

Staff kind and friendly towards dad.

How likely would you be to recommend Argyle House Care Centre? Likely

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Average Rating:   3.6 out of 5

I would give 95% to the home and staff. I have appreciated the last 2 years my mother has spent there.
(At some stages the staff are over worked and stressed out: but still give their all).

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

I have visited this care home for some time and everything possible is satisfactory with all staff/ management etc. very helpful at all times. In fact I can't fault anything.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Nice clean tidy home. Good care given. Very good activities.
Food is okay, could have some more plain options. Old fashioned recipes would be welcome ie. basic cooking.
Care appears to be good, delivered with dignity.
Staff always polite to visitors.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My friends are being very well cared for according to their differing weeks. The staff are so friendly and efficient.

How likely would you be to recommend Argyle House Care Centre? Extremely Likely

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Average Rating:   5 out of 5

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Awards / Recognitions

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February 2016

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Care Home Idol 2016

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