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Care Provided by Apollo House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 61 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Apollo House to confirm what's included and get a personalised quote
Costings available on request.
Fees are a baseline figure and are subject to change following an individual assessment.
The price(s) shown are provided by the care home. Contact Apollo House for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Admire Healthcare Ltd
- Private Owned
Person in charge
- Shiju Sebastian (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2009
- Number of floors: 3
Room Information
- Single Rooms (61)
- Single Rooms with ensuite Wet Room (61)
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Apollo House Reviews (78)
9.8
Apollo House has a Review Score of 9.8 (9.784) out of 10, based on 13 reviews in the last 2 years.
Over all time Apollo House has 78 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Apollo House
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Review from Marion W (Daughter-in-law of Resident) published on 31 January 2018 Submitted via Review Postal Card•
Overall Experience
Always welcome. All staff are willing to help. Mum loves everyone and is always clean and happy.
Always welcome. All staff are willing to help. Mum loves everyone and is always clean and happy.
Review from Thomas P (Husband of Resident) published on 30 January 2018 Submitted via Review Postal Card•
Overall Experience
I have always found the staff most helpful and pleasant. They go out of their way to assist in any way they can. If I have to go in, I would be more than happy.
I have always found the staff most helpful and pleasant. They go out of their way to assist in any way they can. If I have to go in, I would be more than happy.
Review from James H (Friend of Resident) published on 23 January 2018 Submitted via Review Postal Card•
Overall Experience
5th Visit - staff are friendly and helpful. It is a nice clean place to live. My friend seems very happy.
5th Visit - staff are friendly and helpful. It is a nice clean place to live. My friend seems very happy.
Review from Angela L (Sister-in-law of Resident) published on 23 January 2018 Submitted via Review Postal Card•
Overall Experience
Delighted with the care my relative is receiving. Thank you.
Delighted with the care my relative is receiving. Thank you.
Review from Celia A (Relative of Resident) published on 23 January 2018 Submitted via Review Postal Card•
Overall Experience
Find staff very helpful. Relatives meetings useful to find out what is going on.
Find staff very helpful. Relatives meetings useful to find out what is going on.
Review from Patricia L (Sister of Resident) published on 18 December 2017 Submitted via Review Postal Card•
Overall Experience
The residents are all contented. The staff are caring.
The residents are all contented. The staff are caring.
Review from Debra P (Niece of Resident) published on 18 December 2017 Submitted via Review Postal Card•
Overall Experience
Visit Auntie and she always looks presentable and relatively happy. Staff are all nice people
Visit Auntie and she always looks presentable and relatively happy. Staff are all nice people
Review from David H (Friend of Resident) published on 13 December 2017 Submitted via Review Postal Card•
Overall Experience
My friend is a recent resident. I visit him about once a week. He seems comfortable and well looked after, also in good spirits. The home has a friendly atmosphere, and the staff are also friendly and helpful.
My friend is a recent resident. I visit him about once a week. He seems comfortable and well looked after, also in good spirits. The home has a friendly atmosphere, and the staff are also friendly and helpful.
Review from Alan T (Son of Resident) published on 13 December 2017 Submitted via Review Postal Card•
Overall Experience
Argyle House is always kept tidy and clean. Staff are very helpful and willing to help in every way. Mother is in good spirits and likes her room and surroundings. No complaints.
Argyle House is always kept tidy and clean. Staff are very helpful and willing to help in every way. Mother is in good spirits and likes her room and surroundings. No complaints.
Review from Peter W (Friend of Resident) published on 27 November 2017 Submitted via Website•
Overall Experience
Very clean welcoming entrance, nice layout of the rooms very comfortable, the lounge is very good with a dining room nicely laid out giving the appearance of a hotel.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
There is an up to date timetable...
Very clean welcoming entrance, nice layout of the rooms very comfortable, the lounge is very good with a dining room nicely laid out giving the appearance of a hotel.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
There is an up to date timetable of activities for every day, which is on display for all to view.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
There is an up to date timetable of activities for every day, which is on display for all to view.
The outside is well laid out, with clear parking spaces, well lit at night when it is dark.
Review from Kathleen M (Wife of Resident) published on 27 October 2017 Submitted via Review Postal Card•
Overall Experience
This home is a good home but does need some updating. Staff are very good but not enough are experienced, at this time agency staff are being used who do not know the resident's needs.
There is a good atmosphere here and everyone is welcome the management go out of their way to make sure...
This home is a good home but does need some updating. Staff are very good but not enough are experienced, at this time agency staff are being used who do not know the resident's needs.
There is a good atmosphere here and everyone is welcome the management go out of their way to make sure everything runs smoothly. Food is adequate but not thoroughly thought through and could be better. On the whole, Ok.
↩Reply from Fran Walker, Sales & Marketing Coordinator at Apollo House
Thank you for taking the time to write a review and your kind comments. We always ensure that the home is staffed with the appropriate numbers, therefore it is necessary when we have a vacancy to use agency staff to provide adequate cover. We endeavour, when possible to use regular agency staff....
Thank you for taking the time to write a review and your kind comments. We always ensure that the home is staffed with the appropriate numbers, therefore it is necessary when we have a vacancy to use agency staff to provide adequate cover. We endeavour, when possible to use regular agency staff. Whilst they are with us we encourage agency staff to be part of the team and all staff attend regular staff meetings ensuring the company expectations and standards are met. Our recruitment to date has been successful and has resulted in a higher staff retention, further strengthening our staff team. With regards to the food, we understand mealtimes are a big part of the residents day and are always happy to take menu recommendations and requests from both residents and families. Please do not hesitate to contact us should you wish to discuss with further.
Review from Susan S (Daughter of Resident) published on 4 April 2017 Submitted via Review Postal Card•
Overall Experience
I feel that since mum has been at Argyle House (admitted January 2015) the staff on the second floor have been outstanding. Not a single member of staff, but all the staff are absolutely brilliant! Mum can be very unsettled from time to time but they really try hard all the time to accommodate her...
I feel that since mum has been at Argyle House (admitted January 2015) the staff on the second floor have been outstanding. Not a single member of staff, but all the staff are absolutely brilliant! Mum can be very unsettled from time to time but they really try hard all the time to accommodate her needs. Although mum pays privately, I do feel it's really, really expensive and that the staff don't get the rewards and recognition that is reflected in the price.
Review from Janet C (Daughter of Resident) published on 3 June 2016 Submitted via Review Postal Card•
Overall Experience
My 96 year old mother with dementia has been a resident at Argyle House since May 2014. She has settled in very well. The staff are caring and attentive to her needs, and my mother always comments" The staff are so kind here".
They have an excellent rapport with the residents. The rooms are...
My 96 year old mother with dementia has been a resident at Argyle House since May 2014. She has settled in very well. The staff are caring and attentive to her needs, and my mother always comments" The staff are so kind here".
They have an excellent rapport with the residents. The rooms are spacious, kept clean, the domestic staff/laundry staff are helpful and compassionate. The standard of food could improve, the meals I have seen appear bland and not colourful.
They have an excellent rapport with the residents. The rooms are spacious, kept clean, the domestic staff/laundry staff are helpful and compassionate. The standard of food could improve, the meals I have seen appear bland and not colourful.
I have an ongoing issue with the laundry as do most relatives! Unhappy she has been attacked twice since admission, sustaining injuries that need a visit to A&E, however the home deal with the situation promptly and I have no complaints.
↩Reply from Anne Harrison-Jeil, regional marketing Coordinator at Apollo House
Thank you for your feedback. We have recently appointed a new Chef. The person who became aggressive has moved to a more suitable placement and plastic name tags are readily available to ensure laundry gets to its rightful owner. Our Manager Carol Wilson is always happy to discuss any concerns...
Thank you for your feedback. We have recently appointed a new Chef. The person who became aggressive has moved to a more suitable placement and plastic name tags are readily available to ensure laundry gets to its rightful owner. Our Manager Carol Wilson is always happy to discuss any concerns relatives may have. We are grateful for your review as we continually strive to be the best and mostly highly regarded care home group in the UK.
Review from G D (Daughter of Resident) published on 9 May 2016 Submitted via Review Postal Card•
Overall Experience
Staff kind and friendly towards dad.
Staff kind and friendly towards dad.
Review from K W (Daughter of Resident) published on 25 April 2016 Submitted via Review Postal Card•
Overall Experience
I would give 95% to the home and staff. I have appreciated the last 2 years my mother has spent there.
(At some stages the staff are over worked and stressed out: but still give their all).
I would give 95% to the home and staff. I have appreciated the last 2 years my mother has spent there.
(At some stages the staff are over worked and stressed out: but still give their all).
Review from Frances H (Daughter of Resident) published on 5 April 2016 Submitted via Review Postal Card•
Overall Experience
We chose this home ourselves after having a look around and found it very homely. After my mum moved in we were very pleased with the care given and all the staff very helpful. I would recommend Argyle House to anyone as it is a caring home.
We chose this home ourselves after having a look around and found it very homely. After my mum moved in we were very pleased with the care given and all the staff very helpful. I would recommend Argyle House to anyone as it is a caring home.
Review from R A (Friend of Resident) published on 22 January 2016 Submitted via Review Postal Card•
Overall Experience
I have visited this care home for some time and everything possible is satisfactory with all staff/ management etc. very helpful at all times. In fact I can't fault anything.
I have visited this care home for some time and everything possible is satisfactory with all staff/ management etc. very helpful at all times. In fact I can't fault anything.
Review from A B (Friend of Resident) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
My friends are being very well cared for according to their differing weeks. The staff are so friendly and efficient.
My friends are being very well cared for according to their differing weeks. The staff are so friendly and efficient.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 December 2022Overall
Requires improvement
Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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