Apollo House

The Avenue, Dallington, Northampton NN5 7AJ
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9.7 69 Reviews
  • Apollo House, Northampton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Costings available on request.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Admire Healthcare Ltd

Person in charge

  • Shiju Sebastian (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (61)
  • Single Rooms with ensuite Wet Room (61)
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Apollo House Reviews (69)

Total of 69, showing 61-69
9.7

Apollo House has a Review Score of 9.7 (9.701) out of 10, based on 14 reviews in the last 2 years. Over all time Apollo House has 69 reviews.

Overall Experience

  • 43
  • 24
  • 2
  • 0
  • 0

Date Published

69
2
9
14
55

Review from Peter W (Friend of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean welcoming entrance, nice layout of the rooms very comfortable, the lounge is very good with a dining room nicely laid out giving the appearance of a hotel.
The staff are very friendly and welcoming to visitors, and also appear caring to the residents.
There is an up to date timetable of
activities for every day, which is on display for all to view.
The outside is well laid out, with clear parking spaces, well lit at night when it is dark.

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Review from Kathleen M (Wife of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a good home but does need some updating. Staff are very good but not enough are experienced, at this time agency staff are being used who do not know the resident's needs.


There is a good atmosphere here and everyone is welcome the management go out of their way to make sure everything

runs smoothly. Food is adequate but not thoroughly thought through and could be better. On the whole, Ok.

Reply from Fran Walker, Sales & Marketing Coordinator at Apollo House

Thank you for taking the time to write a review and your kind comments. We always ensure that the home is staffed with the appropriate numbers, therefore it is necessary when we have a vacancy to use agency staff to provide adequate cover. We endeavour, when possible to use regular agency staff. Whilst they are with us we encourage agency staff to be part of the team and all staff attend regular staff meetings ensuring the company expectations and standards are met. Our recruitment to date has been successful and has resulted in a higher staff retention, further strengthening our staff team. With regards to the food, we understand mealtimes are a big part of the residents day and are always happy to take menu recommendations and requests from both residents and families. Please do not hesitate to contact us should you wish to discuss with further.

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Review from Susan S (Daughter of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that since mum has been at Argyle House (admitted January 2015) the staff on the second floor have been outstanding. Not a single member of staff, but all the staff are absolutely brilliant! Mum can be very unsettled from time to time but they really try hard all the time to accommodate her needs.
Although mum pays privately, I do feel it's really, really expensive and that the staff don't get the rewards and recognition that is reflected in the price.

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Review from Janet C (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 96 year old mother with dementia has been a resident at Argyle House since May 2014. She has settled in very well. The staff are caring and attentive to her needs, and my mother always comments" The staff are so kind here".
They have an excellent rapport with the residents. The rooms are spacious,
kept clean, the domestic staff/laundry staff are helpful and compassionate. The standard of food could improve, the meals I have seen appear bland and not colourful.
I have an ongoing issue with the laundry as do most relatives! Unhappy she has been attacked twice since admission, sustaining injuries that need a visit to A&E, however the home deal with the situation promptly and I have no complaints.

Reply from Anne Harrison-Jeil, regional marketing Coordinator at Apollo House

Thank you for your feedback. We have recently appointed a new Chef. The person who became aggressive has moved to a more suitable placement and plastic name tags are readily available to ensure laundry gets to its rightful owner. Our Manager Carol Wilson is always happy to discuss any concerns relatives may have. We are grateful for your review as we continually strive to be the best and mostly highly regarded care home group in the UK.

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Review from G D (Daughter of Resident) published on 9 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff kind and friendly towards dad.

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Review from K W (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would give 95% to the home and staff. I have appreciated the last 2 years my mother has spent there.
(At some stages the staff are over worked and stressed out: but still give their all).

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Review from Frances H (Daughter of Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose this home ourselves after having a look around and found it very homely. After my mum moved in we were very pleased with the care given and all the staff very helpful. I would recommend Argyle House to anyone as it is a caring home.

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Review from R A (Friend of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home for some time and everything possible is satisfactory with all staff/ management etc. very helpful at all times. In fact I can't fault anything.

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Review from A B (Friend of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends are being very well cared for according to their differing weeks. The staff are so friendly and efficient.

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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Apollo House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Apollo House is calculated as follows: ( (117 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 154 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Apollo House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Dec 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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