Apollo House

The atmosphere at Apollo makes it always pleasant to visit. The staff are attentive and communicative and their attention to patients is exemplary and respectful. Well done.

All staff are very professional and caring. Looked after us when my father passed away with great compassion. Nothing was too much trouble, we highly recommend Apollo House Care Home to look after your loved ones. The home is very clean and well-run.

It is a pity that the review policy forbids naming anyone as the chief male nurse was outstanding in every respect.

My dad has been in Apollo House for a year and a half now and my family are very happy with the care that he receives. The staff are very friendly and can't do enough for us when we come to visit and we are always made to feel welcome. I live in Italy and when I leave I just know he is in the best place. The home is very well managed by all the staff. Thank you for everything you do for my dad and all the residents.

My husband has been a resident here for just over a year, he settled in very well, the staff here are extremely supportive and the care given is exceptional. He is always shaved and looking good and kept comfortable. I look forward to my visits, always made to feel welcome with a smile and cup of tea and biscuit. Thank you.

Apollo House has soon become my father and mother-in-law's home. They always appear happy and well cared for. They are allowed to move around freely and all the staff know them well and interact with them in a personable way. Myself and my husband are always made welcome at visits and someone is always available to answer our enquiries. My mum-in-law now genuinely smiles and laughs and has fun with her husband, this was missing at her last home.

This home is well-maintained, clean and tidy. it gives a safe secure environment.

My husband has been at Apollo House for two years and in that time all the carers have been really polite and helpful and nothing is too much trouble. I can't praise everyone enough for the very good care my husband gets.

As eye-watering as the charges seem when you are out of the system I can honestly say that it is worth it to know that your loved one is safe, well cared for and happy.

Friendly, supportive. Informative to what is happening.

My husband was in Apollo House care home and died there in November. The care and kindness that was shown to him and to us his family was extremely good. Always a very welcoming and supportive environment we were shown such kindness always a cup of tea and biscuits and the staff would come and sit and talk with us in what was a very difficult time. It's always hard to lose a loved one but knowing he was in a place that was familiar to him with people who understood him, and that he was always comfortable and cared for means a lot to us. Huge thanks to all of the staff who worked hard to make my husband's last days as good as they could be.

I don't have the words to express my feelings of total gratitude to all the staff at Apollo House. The nursing and care my wife received was excellent. The hard work they displayed at all times to all in their care. After visiting my wife I left Apollo House with knowing my wife was being well looked after. My love goes out to everyone at Apollo House.

I am very happy our Mum is now in Apollo House. She is well cared for and the staff are very kind to her. Like some of the other residents, Mum can have her off-moments and they know what to do to make her feel safe. I am so impressed with the way the staff are experienced with dementia. For example, they develop strategies which are specifically tailored to the individual resident, taking into account the things they remember from their family life and former work. They are also very patient. It is also important that family members like me can feel at ease and have no tension when we visit. I never worry about visiting Apollo House and as a family member, I am always greeted and made to feel welcome. Aside: the fact that each floor has its own individual "restaurant" is excellent. What a good idea that is.

My mother was transferred to Apollo House from hospital under assessment. Throughout the assessment, the staff have acted with professionalism and kindness towards my mother, who can sometimes be quite a challenge. It is this professionalism and kindness that prompted the family to ask for my mother to be made a permanent resident, which she now is. I am confident her needs will be addressed and she will be well cared for in Apollo House.

My husband has been in care for four years and since Apollo House have taken over it has greatly improved, most times when I go I am satisfied with his care.

My father has been a resident at Apollo House for 4 years now and in that time he has been cared for reasonably well. He likes the staff and they seem to like him. The care home is looking good with the ongoing improvements.

I was a little apprehensive about placing Mum here due to the CQC report. My sister and I visited first and were advised of the new management in place. Mum has been here just over 4 weeks and we cannot fault the place. Mum always looks well looked after, dressed nicely, and has clean hair. When we visit the staff are very attentive, noticing if any help is needed and seem to genuinely want to support the residents, nothing is too much. Since being here Mum has had a TIA, they agreed to monitor Mum at the home rather than the distress of a hospital stay. The nurse keeps us updated on how Mum is. We have been able to visit regularly which is great.

Since the home has been under new management, the level of care received by my sister-in-law has improved markedly. Her health and general well being have improved accordingly. Our visits are now a pleasure. It is so good to leave the home knowing my sister-in-law is in safe hands. The care is personalised and suits occasions such as birthdays - as in our case, nothing was too much trouble to make a special day, one to remember for all, including the family.

Very friendly staff. They were very supportive and helpful to me and my husband. My husband was going through a difficult transition from hospital into a care home. Moreover, the transition into a care home happened during a lockdown, Both of us couldn't have coped so well without the support and kindness of the staff at Apollo House.

My husband has been in the home since November 2020 and he seems as happy as he can be. When I visit he is always clean and well looked after. No one rushes me out and always greeted with a cup of tea. Staff always keep me informed whenever he has an off day and are always polite. Overall well pleased with the staff and home.