Regency Care Home

140 Lily Hill, Whitefield, Manchester M45 7SG
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9.9 81 Reviews
  • Regency Care Home, Manchester
Regency Care Home is conveniently situated in Whitefield, between central Manchester and Bury, and is within easy reach of local shops and other amenities including public transport.

The home provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Additionally, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Nursing care is also available at the home for people who live with more complex medical needs.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.
They use an electronic medication system for clear and accurate and safe administration of medications and they also assist residents, who are able to and chose to look after their own medications.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be meaningful activities taking place in and out of the home for residents to enjoy.
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Care Provided by Regency Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1500

Fees are subject to assessment.

These prices are only a guideline, please contact Regency Care Home to find out the exact price for your requirements.

Contact Regency Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Regency Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Nichola Birkett (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Parking on site available

Regency Care Home Reviews (81)

9.9

Regency Care Home has a Review Score of 9.9 (9.898) out of 10, based on 24 reviews in the last 2 years.
Over all time Regency Care Home has 81 reviews.

Overall Experience
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Date Published
  • 81
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Reviewer Connection to Regency Care Home
  • 35
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  • 5
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Total of 81, showing 21-40
Review from Janet M (Wife of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Regency Care Home for just over two months. During this time, his care has been and still is excellent. All staff have taken time and effort to get to know him and support his needs, which has resulted in him settling into his new environment. As his wife, I feel confident that
he is being cared for to a high standard. The surroundings in the home a beautifully cared for. The lounges and gardens are extremely well looked after, creating a warm and friendly place for recreation. I recommend Regency Care Home to anyone considering a care home for their loved ones.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for your lovely review of our home. I am delighted to hear how happy you are with everything. The team at Regency Care Home prides itself on delivering exceptional care and support in a homely environment. I will be sure to pass your feedback on.
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Review from Andrew L (Son of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good experience and my father is cared for round the clock. That takes a lot of my mind. I can't praise the staff enough for their attitude and commitment to caring. The home itself has good bright rooms and areas for sitting in or watching TV. It also has a lovely outside garden for residents
to go. The food seems good and the kitchen staff are willing to help. As a visitor and part carer, I would benefit from even more information about the workings of the home e.g. bringing in food, systems of hair, dentist, chiropody, GP, nails, A&E visits etc. That way I would be clearer on what to expect and what I still needed to be responsible for.
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Review from L F (Daughter of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother passed away in June 2024 following almost eight years as a nursing resident at Regency Care Home.
The care she received over these years was exceptional. In the last few weeks of her life, my Mum was shown such kindness and compassion, not only from the staff who cared for her but many others
at the home. In addition, I received support and help which I can only describe as overwhelming and gave me great comfort during Mum's final days.
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Review from Jill P (Stepdaughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stepfather was at Regency Care Home for 6 weeks.
He went in on 6.2.24 and passed away on 16.3.24.
In the time spent there he was bedridden and had end-stage vascular dementia. The care he received was excellent and he was treated with such dignity. The dementia nurse was outstanding and made our
loss at the end calm and with such empathy. His clothes were also lovingly cared for which we hadn't had in his previous care home. Thank you so much to all the lovely staff.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for taking the time to review our home, I will pass on your feedback to all of the team. It was a privilege to be able to care for your relative.
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Review from Sharon M (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so very happy and grateful to all members of staff at Regency Care Home, for the highly dedicated care provided to our Mother. I’ve cared for Mum for 3 years but recently needed respite. I was worried initially as we have never been apart although my worries were thankfully short-lived. All of
the care staff, nurses, managers, chefs, etc, are caring, kind, warm, friendly and really do go above and beyond to make sure that, not only are residents cared for exceptionally, but also, family members are too.
I will never forget the first day I went to visit Mum and one of the carers (who is loving, thoughtful and caring) was so excited when she realised that Mum was the sister of another resident, my beautiful aunt, she then went downstairs to bring my auntie up to see my Mum as they hadn’t seen each other in many years. It was such an emotional and deeply moving moment, one which I will never forget. Regency truly is a superb, well-managed, home-from-home environment. 5 stars.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for your wonderful review of our home. We pride ourselves on delivering the very best care and support and it is wonderful to hear how happy you are with everything we have to offer. It was lovely that your Mum and her sister could reunite again.
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Review from S H (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first day we arrived to look around Regency Nursing Home there was a pleasant smell and so warm and friendly the staff were. We just knew this was the place for Mother. They made time to explain everything to us.
In her remaining time there my mother seems more relaxed and content of late.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for taking the time to review our home. We are delighted to hear how happy you were with the care and support your mother received and it was a privilege to be able to care for her.
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Review from John O (Son of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff, nurses and caregivers are always to me and my mum very professional and also seem happy in whatever they do. The food is served hot and presentable and always with a smile on the faces of the carers. They are always organising activities in the home and it could be anything from making things
or just singing and they create a great atmosphere. My mum seems very happy were she is most the time and l put this down to the right care and support from the whole team at the home.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you so much for leaving such a lovely review of our home, we will share your feedback with the team.
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Review from Catherine T (Sister of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely, kind and helpful staff. Regency is always such a welcoming place to visit, always spotlessly fresh and clean. Lots of activities going on, especially over the Christmas period. My brother feels very at home in Regency.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for sharing your feedback; we love our home, and it's always nice to hear how happy people are with what we have to offer.
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Review from P R (Son of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mum is receiving here at Regency Care Home. My mum has a good relationship with the carers and is content with everything.
My mum has definitely progressed since she arrived here at Regency Care Home last November.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for your lovely review. It is lovely to hear how happy you are with our home.
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Review from S C (Wife of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff, without exception, are polite, kind, caring and extremely hard-working. Nothing is too much trouble. They treat residents with respect and dignity, as well as relatives too. The nursing staff are very thorough and everyone has the residents' best interests at heart.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for your wonderful review, I will share your comments with the whole team.
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Review from Gillian T (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff. Clothing and bedding is kept clean. The care is wonderful. Rooms could do with decorating and having bathrooms re-done.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for taking the time to review our home. We do pride ourselves on delivering exceptional care, so thank you for acknowledging the team. The home is currently going through a refurbishment and there will be new bathrooms and decoration throughout.
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Review from Ann B (Daughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the home. My father has been here 3 months and I can't fault it. It was very difficult to leave him in somebody else's care but we are very happy with the love and support that has been given.
My father was sent home with end-of-life care. He picked up and we were unable
to provide/meet his needs. The home is excellent and we are able to visit every day.
Reply from Nichola Birkett, General Manager at Regency Care HomeWe are delighted to hear how happy you are with our home. The team work really hard to deliver the very best care and support and it is a huge privilege to be able to support you all.
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Review from Sue W (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Communication not as good.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for taking the time to leave a review. We would welcome the opportunity to discuss your comments and understand your concerns.
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Review from L S (Daughter of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum recently moved into Regency Care Home and we are delighted with the way the staff have helped to settle her in.
She is very well looked after and loves the meals and all the attention she is receiving.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you so much for your kind words. We are delighted with how well your mum has settled. We pride ourselves on delivering exceptional care and support so we do appreciate your review.
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Review from John D (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Regency Care Home for a few weeks towards the end of his life. Choosing a care home is tough, but from our first visit, we were impressed with the facilities, location, the calm and friendly atmosphere, and professionalism of the team. They knew how to take away the stress that
we felt as a family, seamlessly building a care and nursing plan for my dad including setting up a new GP, pharmacy and community teams. We didn't have to worry anymore. My dad settled in quickly, which surprised us. It was easy for us and his friends to visit and we knew that when we were not there he was not alone. The team spent quality time talking to and getting to know him, you can see that this is a focus with all residents across the entire home, it was lovely to see. We knew that my dad was at all times being treated with respect, cared for, had good nursing support and most importantly was able to smile and laugh. We will be forever grateful to the entire team.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you so much for taking the time to leave such a lovely review of our home. It is always an absolute privilege to be able to support our residents and we pride ourselves on delivering the very best care and support. I will share your kind words with all the team.
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Review from Tara M (Daughter of Resident) published on 4 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly in the nursing unit and always available, as is the manager to answer any questions I have about my mum and her care. My mum is always happy when I visit and well cared for.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you so much, we really appreciate your very kind review.
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Review from Christopher B (Son of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Regency Care Centre, Whitefield, for about six months and I can honestly say, there was never any problem. The staff were always ready and willing to help with any problem. The care and hospitality was always above and beyond and I am personally so amazed with the work everyone
does there. I was always at ease knowing my dad was in their care. The receptionist was always polite, informative and very welcoming and also another member of the senior staff, kept us up to date with everything going on with my dad's care. I would highly recommend this service for anyone requiring care for their relative.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for your lovely review, I will share it with my team who will be delighted with your kind words.
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Review from Robert C (Son of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is currently in The Regency and has just completed 12 months there. I and my family are more than happy with the care home, as we know she is treated with dignity and with the highest level of care and compassion. The care, support and communication have been excellent and we can not praise
it enough, right down from the manager and all the staff. Each one has made our mum's care perfect.


The private rooms, day rooms, meals etc., are absolutely excellent. The cleanliness and adherence to procedures are superb and cannot be faulted. We feel 100% reassured that our mum is being cared for to the highest of standards and that she is happy there. They now have a daily Entertainments Manager that helps stimulate the residents which is brilliant.


We cannot recommend The Regency highly enough!

Reply from Nichola Birkett, General Manager at Regency Care HomeThank you so much for this lovely review, we really do appreciate your kind comments and will share them with my team who will be delighted.
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Review from D H (Daughter of Resident) published on 28 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been residing at the Regency Care Home for one year. Mum isn't great with her mobility and the floor space, room sizes are just right for her (it is like home). The residents who wish to sit in the lounge, are in an area where they can chat with each other, it really does give a family vibe.
The staff are all lovely, and when visiting mum, if there are any matters to discuss, they are there ready to listen and provide input. It is reassuring that the GP is on hand and visits as and when required. Mum is happy, and well cared for and it is heartwarming to know that she is treated as part of their family. It's great knowing that visitors are welcome to visit when they wish.
Big shout out to the activities coordinator who is great with all the residents doing different things to keep them all interested and content during the day. Mum loves having her hair done (the hairdresser attends weekly). Overall, best decision made 12 months ago! Thank you all and keep up the great work.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you so much for this lovely review; we really appreciate the time is taken and also the kind words.
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Review from David H (Next of Kin) published on 21 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My father was a resident at Regency care, Whitefield. It is an appalling place where residents are left shouting for the toilet to no avail. When I would visit dad he would ask me for the toilet I would push dad along the corridor and staff would disappear to avoid the task. Would give zero stars if
I could. Lots of money is spent on furnishings as opposed to staff.
Reply from Nichola Birkett, General Manager at Regency Care HomeThank you for writing this review. I am so sorry for the sad loss of your father whilst in hospital and also sorry that you feel this way, however, it is very important to note that neither you or your family have raised any complaint where we would have had the opportunity to investigate and resolve. I am aware that my team needed to speak with you on one occasion as you were shouting in the corridor which of course was not appropriate and detrimental to other residents. We have a very clear complaints policy and are always open and transparent so please do contact me directly should you wish to discuss your concerns further.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Regency Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for Regency Care Home is calculated as follows: ( (260 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 285 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regency Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Nichola

Nichola Birkett

Job Title: Home Manager at Regency Care Home, Bury Joined: 2016

“My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.”


Nichola has worked in the Health and Social Care sector for 17 years and has been with Regency for four years. Nichola comes from a family of nurses and believes this was her calling in life.


Why did you decide to join Lovett Care
Having suffered bereavements myself, it emphasised my need to want to care for others. I wanted to be a positive change agent ensuring the delivery of meaningful care and treatment to a high standard.
Also, I was really impressed by the care and nursing team at Regency as they strive to deliver person-centred care to the highest achievable standard. I liked how the home is friendly, engaging and has a homely atmosphere.

What do you enjoy most about your job?
As the Registered Manager, I enjoy having the opportunity to make meaningful changes to the service that directly affects the health optimisation of the residents in my care. Also, I like how nothing is too much for the care team and they always go above and beyond their duties to ensure the residents lives are enriched.
My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.


What are your favourite hobbies and pastimes?
I have two teenage children and my little dog Bella, so I enjoy spending time with family and going on trips away. I am also passionate about fundraising for charities.


Are there any highlights in your career you are particularly proud of?
In 2018, I was awarded the FSHC National Deputy Manager Award from 235 applicants. Also, in 2019, the Chief Nursing Officer visited Regency and commended the service we provide.


Recently, in 2020 myself and the home was awarded 'The High Sheriff Special Recognition Award' for outstanding care delivered and innovation shown throughout the Covid-19 pandemic.


What are your Qualifications?
I worked as a hospital auxiliary for the first part of my career. Then I went on to complete my nurse training. I worked a registered mental health nurse across a variety of hospital settings, before working the private sector in 2015.
In 2016, I took the role of Deputy Home Manager at Regency. After a short period, I became the registered Home Manager.


What top tips would you give someone when looking for the right care home?
If you are looking to place a loved one in care, I would advise anyone to read the CQC inspection report and look around all available facilities to ensure the choice you make is the right one for you and your family.

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