Regency Care Home

140 Lily Hill, Whitefield, Manchester M45 7SG
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9.9 74 Reviews
  • Regency Care Home, Manchester
Regency Care Home is conveniently situated in Whitefield, between central Manchester and Bury, and is within easy reach of local shops and other amenities including public transport.

The home provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Additionally, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Nursing care is also available at the home for people who live with more complex medical needs.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.
They use an electronic medication system for clear and accurate and safe administration of medications and they also assist residents, who are able to and chose to look after their own medications.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be meaningful activities taking place in and out of the home for residents to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1030
  • Self-Funded Residential Dementia Care: from £1030
  • Self-Funded Nursing Care: from £1030
  • Self-Funded Nursing Dementia Care: from £1030
  • RESPITE Self-Funded Residential Care: from £1030
  • RESPITE Self-Funded Residential Dementia Care: from £1030
  • RESPITE Self-Funded Nursing Care: from £1030
  • RESPITE Self-Funded Nursing Dementia Care: from £1030

Fees are subject to assessment, LA rates are accepted.

These prices are only a guideline, please contact Regency Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nichola Birkett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Parking on site available

Regency Care Home Reviews (74)

9.9

Regency Care Home has a Review Score of 9.9 (9.853) out of 10, based on 21 reviews in the last 2 years.
Over all time Regency Care Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Regency Care Home
  • 31
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Total of 74, showing 61-74
Review from Patricia M (Niece of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very caring and friendly to the residents and their families and will go above and beyond their duties to ensure all are happy. The home itself is clean and brightly decorated. I have not noticed the smell that is associated with care homes.
The activities are good and day trips out
are arranged. My aunt enjoyed going out for a meal. I can't comment on the food as my aunt didn't eat a lot, she did remark she didn't like the bread.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Patricia, for your comments about your recent experience at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Jackalyn M (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The activities held a Royal Wedding garden party which was a sounding success. The garden and lounges were decorated beautifully. The residents had made decorations to adorn the room. Afternoon tea was served to residents in the garden under the gazebo. Everyone wore decorated hats or tiaras. All in
all, very well organised.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Jackalyn, for your comments about your recent experience at Regency Care Home. Glad to hear how much of a sucess the Royal Wedding garden party was at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from Clare R (Granddaughter of Resident) published on 25 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our grandma loves it here. She's settled in very well and made lots of friends, other residents and staff included. We, as a family, always feel very welcome and we are so grateful to all the lovely staff for looking after our grandma.
She is our world and we love her so much. Thank you.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Clare, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Regency Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Stewart M (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Regency Nursing Home very well maintained and staffed. The care my mother is now receiving is of an excellent standard and I could not ask more. I feel completely at ease knowing my mother is now in the best possible place.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Stewart, for your comments about your recent experience at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Graham H (Son of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Regency Care Home have been very helpful and accommodating in the placement of my father.
The staff are all friendly and professional and approachable. My father says this home is much better than his previous home. He is encouraged to join in the activities, he really enjoyed the Valentine's Day
concert. I feel all my father's needs are met at Regency Care Home. Many thanks to all concerned.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Regency Care Home

Thank you, Graham, for your comments about your recent experience at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Alice S (Resident) published on 4 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it here very much. The staff are the nicest to me.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Regency Care Home

Thank you, Alice, for sharing your experience of Regency Care Home with us. We really appreciate you letting us know how we are doing. We are really pleased to hear that you enjoy it here, and we love having you as part of our family!

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Review from B F (Relative of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is bright and friendly. The staff are happy to help relatives with any issues. They put the residents first.


My mother in law settled in almost the first week and refers to her room as her home.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regency Care Home

Thank you for your comments. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Regency Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J M (Resident) assisted by family/friend published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been in the nursing unit at Regency for six months now. I have found the staff friendly, caring and supportive. They helped me enormously to cope with the upset of having to sell my home and were happy to listen while I showed them photographs and shared my memories.


At the weekend, I am

taken by a member of staff to the local Catholic Church. This means a lot to me and has allowed me to become part of the local parish community. The staff here are very welcoming to my family and visitors who all agree that I am more confident, relaxed and happier now than I was prior to moving in here.


Living at Regency care home has certainly given me a new lease on life and my family and I are extremely grateful to everyone here for the wonderful care they provide.

Reply from Ronnie Cavanagh, Digital Marketing Executive at Regency Care Home

Thank you so much for your kind words. We are happy to hear that our staff have been so supportive during your experience here at Regency Care Home. Your praise and kind comments about our staff really keep us motivated! You are part of our family here at Regency and we are over the moon that you have been able to settle right in and feel relaxed. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a wonderful day.

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Review from J F (Son of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Sometimes, seemingly simple things are overlooked. My mother has no mobility and therefore needs items to be used in arms reach.


When mother is in bed, often her tissues are on the other side of the room. Used tissues are left lying on the floor, intercall switch is not within reach. The jug of fruit

juice often does not have a cup to drink from.
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Review from Joyce H (Resident) published on 1 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I love it here. The staff are friendly and it's like home.
Reply from Ronnie Cavanagh, Digital Marketing Executive at Regency Care Home

Thank you, Joyce, for sharing your experience of life at Regency Care Home. You are part of our family at Regency and we are pleased to hear that you are happy and feel right at home. Have a fantastic day!

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Review from Nikki B (Daughter of Resident) published on 14 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Regency yesterday, after a long journey from Kent. The staff were all so welcoming. The deputy manager stayed late to ensure she met mum and got her settled. The room has been made up beautifully. The staff came and introduced themselves but also didn't push mum as she has only just arrived.
The deputy manager has been brilliant in the transition. Helpful and caring.
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Review from Susan J (Daughter of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at the end of her life and was in the Regency for 10 days before she passed away. She was treated with respect and dignity from all the wonderful staff. She was spotlessly clean every day and cared for so wonderfully. The staff were so kind to her and I am so pleased that her last days
were spent in the Regency. Thank you so much.
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Review from Martin R (Son of Resident) published on 11 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, aged 91 years, has lived for almost three years within the care of the Regency Care Home. The responsibility of care largely rests with the permanent staff under the new, and current, manager. They are remarkable people with genuine commitment who have clearly embraced the new and revised
codes of care, responsibility and conduct introduced within the last year. Not all things at the Regency are perfect, including staff not always having enough time for their allotted duties, detailed training of agency staff brought in when required, labelled laundry items going missing. But at the core of the care home is a big heart displaying North of England warmth. My mother regards the carers as her friends, and this is testament to their effectiveness and value, particularly in a modern world that seems increasingly distant and dismissive to the aged and vulnerable. Well done to all and keep up the good work!
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Review from Thomas B (Son of Resident) published on 20 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for year now. I could not want for a better place to care for her. While there is always room for improvement, that improvement would take it from is already 4 stars.
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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Regency Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Regency Care Home is calculated as follows: ( (218 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regency Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Nichola

Nichola Birkett

Job Title: Home Manager at Regency Care Home, Bury Joined: 2016

“My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.”


Nichola has worked in the Health and Social Care sector for 17 years and has been with Regency for four years. Nichola comes from a family of nurses and believes this was her calling in life.


Why did you decide to join Lovett Care
Having suffered bereavements myself, it emphasised my need to want to care for others. I wanted to be a positive change agent ensuring the delivery of meaningful care and treatment to a high standard.
Also, I was really impressed by the care and nursing team at Regency as they strive to deliver person-centred care to the highest achievable standard. I liked how the home is friendly, engaging and has a homely atmosphere.

What do you enjoy most about your job?
As the Registered Manager, I enjoy having the opportunity to make meaningful changes to the service that directly affects the health optimisation of the residents in my care. Also, I like how nothing is too much for the care team and they always go above and beyond their duties to ensure the residents lives are enriched.
My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.


What are your favourite hobbies and pastimes?
I have two teenage children and my little dog Bella, so I enjoy spending time with family and going on trips away. I am also passionate about fundraising for charities.


Are there any highlights in your career you are particularly proud of?
In 2018, I was awarded the FSHC National Deputy Manager Award from 235 applicants. Also, in 2019, the Chief Nursing Officer visited Regency and commended the service we provide.


Recently, in 2020 myself and the home was awarded 'The High Sheriff Special Recognition Award' for outstanding care delivered and innovation shown throughout the Covid-19 pandemic.


What are your Qualifications?
I worked as a hospital auxiliary for the first part of my career. Then I went on to complete my nurse training. I worked a registered mental health nurse across a variety of hospital settings, before working the private sector in 2015.
In 2016, I took the role of Deputy Home Manager at Regency. After a short period, I became the registered Home Manager.


What top tips would you give someone when looking for the right care home?
If you are looking to place a loved one in care, I would advise anyone to read the CQC inspection report and look around all available facilities to ensure the choice you make is the right one for you and your family.

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