Regency Care Home

140 Lily Hill, Whitefield, Manchester M45 7SG
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9.9 74 Reviews
  • Regency Care Home, Manchester
Regency Care Home is conveniently situated in Whitefield, between central Manchester and Bury, and is within easy reach of local shops and other amenities including public transport.

The home provides residential care for people who need support with everyday activities such as washing, dressing or eating, as well as keeping on top of taking regular medications. Additionally, the service offers specialist residential care for people who are living with dementia or a mental health condition.

Nursing care is also available at the home for people who live with more complex medical needs.

Short-term respite care is also offered at the home to give family or friends a well-earned break.

Upon arrival, residents are supported by the staff to develop a personalised care plan using an electronic comprehensive integrated Care Planning system. This not only records information around an individual’s care needs but includes interests, hobbies and dietary preferences also. This system gives everyone involved in residents’ care instant access to care information and preferences from their individual care plan to provide responsive and person-centred care.
They use an electronic medication system for clear and accurate and safe administration of medications and they also assist residents, who are able to and chose to look after their own medications.

Traditional home cooking using fresh produce is offered with choices being available. Special diets can be catered for.

With a dedicated activities coordinator in place, you will be rest assured that there will always be meaningful activities taking place in and out of the home for residents to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1030
  • Self-Funded Residential Dementia Care: from £1030
  • Self-Funded Nursing Care: from £1030
  • Self-Funded Nursing Dementia Care: from £1030
  • RESPITE Self-Funded Residential Care: from £1030
  • RESPITE Self-Funded Residential Dementia Care: from £1030
  • RESPITE Self-Funded Nursing Care: from £1030
  • RESPITE Self-Funded Nursing Dementia Care: from £1030

Fees are subject to assessment, LA rates are accepted.

These prices are only a guideline, please contact Regency Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nichola Birkett (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors welcome to tour the home or visit loved ones

Parking

  • Parking on site available

Regency Care Home Reviews (74)

9.9

Regency Care Home has a Review Score of 9.9 (9.853) out of 10, based on 21 reviews in the last 2 years.
Over all time Regency Care Home has 74 reviews.

Overall Experience
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Date Published
  • 74
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Reviewer Connection to Regency Care Home
  • 31
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Total of 74, showing 41-60
Review from Bev C (Daughter of Resident) published on 25 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent nursing care on the unit. The staff are excellent, so approachable. Thank you to all of them for their care and kindness towards mum, with an especially big thanks to the two nurses and the carer.
Reply from Nichola Birkett, Senior General Manager at Regency Care Home

Thank you so much for your lovely review and kind words, I will share with my team who will be delighted

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Review from Danielle L (Granddaughter of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran sadly had dementia and was only in the home for a week or so before she left us, but I cannot begin to express how grateful I am for the care my gran was given during her last few days of life. Every single member of staff that helped my gran were absolutely amazing with her and gave me and
my family so much support when she passed away. From the bottom of my heart, thank you. I will be forever in your debt.
Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you so much for taking the time to review our home particularly at this difficult time for you, we really do appreciate it. It was a pleasure to care for your gran.

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Review from Andrew B (Son of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted at a time when the whole family needed help, care, and support. The wonderful team have gone above and beyond to ensure this and more has happened. She is now comfortable, content, and settled and has developed wonderful support with the excellent staff. The facilities are clean and
safe which gives us all peace of mind that mum is receiving the wonderful care she deserves.
Reply from Emma Rodger, General Manager at Regency Care Home

Thank you so much for your kind words, it is a real pleasure to care for your mother

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Review from Martine G (Daughter of Resident) published on 3 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and support shown to my mum and our family was incredible. The care was above standard. All the staff were very professional, friendly, caring and were genuine. My mum felt safe, loved and cared for. During Covid, it was a particularly hard time for everyone, but Regency ensured we had
phone calls and drive-by visits. On special occasions, the carers made sure the residents had a wonderful time. I will always be indebted to your kindness and can’t thank you enough for the way you all cared for my mum. The dementia team were amazing and I really mean each and every one of you. Thank you from the bottom of my heart. My dealings with everyone else at Regency were also very professional and helpful, so thank you to you all too. Best wishes.
Reply from Nichola Birkett, General Manager at Regency Care Home

Thank you so much, I really appreciate your kind words and will of course pass them on to my team.

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Review from Vikki B (Granddaughter of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been lovely and really accommodating. My grandma is very happy here.
Reply from Nichola Birkett, Home Manager at Regency Care Home

Thank you so much for those kind words Vikki, my team will really appreciate it.

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Review from Diane W (Daughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Regency for more than 10 years and we have been really pleased and satisfied with the care she has received. Mum is usually happy and contented but she does have the odd day off. All the staff are courteous and friendly as we have witnessed with Mum and the other residents.
Reply from Debbie Baker, Operations Director at Regency Care Home

Thank you so much for your kind words. I will share them with my team who will be delighted.

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Review from Hannah D (Granddaughter of Resident) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran is really happy here and the staff are excellent.
Reply from Nichola Birkett, Home Manager at Regency Care Home

Thank you so much for such kind words Hannah, I will share this with my team who will be delighted.

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Review from E M (Respite Resident) published on 9 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Regency to recover after an accident. The manager is very responsive and professional. The carers are kind and caring. The activities coordinator is excellent and residents like to be involved. I would definitely recommend the Regency to anyone needing care.
Reply from Nichola Birkett, Home Manager at Regency Care Home

Thank you so much for your lovely review, it was a pleasure to support you.

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Review from E F (Wife of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are excellent, caring, polite, efficient and reassuring. Due to Covid-19, I only have seen my husband in drive-bys but not inside the home. He is very happy and considers it his home. Whichever carer brings him out, he looks to them with a happy face. He enjoys the food and has put on
weight. He is in the dementia unit. Some questions I cannot answer as have not been able to go inside the home.
Reply from Nichola Birkett, Registered Manager at Regency Care Home

Thank you so much for your kind words, it is our pleasure to care for your husband. We now have a visiting pod available and some of our residents and relatives have benefited from its use for face to face visits, as soon as lockdown is over we will be able to utilise it again.

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Review from M B (Daughter of Resident) published on 27 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has dementia and he's been at home several years. He is a difficult man, but the staff treats him with kindness and respect. They have recently introduced drive through visiting and it has made my dad very happy.
Reply from Olivia Shields, Marketing Assistant at Regency Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review from K C (Daughter-in-law of Resident) published on 23 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and consideration shown to my father-in-law since he moved into Regency in March. Due to the coronavirus pandemic, we have not been able to visit him indoors and therefore have not been able to comment on some of the categories. We have been touched by the efforts
made to keep safe contact with him ie 'drive-through' meetings. Thank you.
Reply from Olivia Shields, Marketing Assistant at Regency Care Home

Thank you for letting us know how we are doing at Regency Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care, have a wonderful day.

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Review from C A (Son of Resident) published on 15 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum moved into Regency she has received excellent care and attention from all the staff. Everyone who works there from the carers, admin, cleaners, kitchen staff take a real interest in the resident's welfare and always make time for visitors/family.
My mum feels safe and loves the regular
daytime activities that are put on to keep residents occupied. Thank you.
Reply from Olivia Shields, Marketing Assistant at Regency Care Home

Thank you for letting us know how we are doing at Regency Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Dean R (Grandson of Resident) published on 26 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you for looking after my gorgeous Granny in these difficult times! I talked to my lovely 'Queen' on the phone again today for an hour, and she had nothing but great praise for you all at the Regency. You are all doing stellar work! Stay Safe and stay awesome!
Reply from Amanda Speck, BDM at Regency Care Home

Thank you Dean for letting us know how we are doing at Regency Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Estelle A (Daughter of Resident) published on 12 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my mum gets. The staff are great.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from J K (Sister of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Entrance hall clean and not smelling institutional. Staff friendly, helpful and kind. Food unimaginative, unvaried with overcooked vegetables and very small helpings. Salads and sandwiches OK. Larger rooms nice but an expensive extra.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you for letting us know how we are doing at Regency Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.

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Review from Marcia H (Wife of Resident) assisted by family/friend published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Recency Care Home and how they care for my husband who has Lewy Body with dementia.
They always keep him clean and tidy and spend a lot of time talking to him and spending some time with him which he enjoys.
I highly recommend Recency Care Home.
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Review from Irene E (Sister of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in the home 17 months and the care and attention have been very good. The carers are so kind and friendly and always try their best to make their stay as nice and happy as possible, and when my sister has not been very well the care has been wonderful. All the staff I have found
to be fantastic.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Irene, for your comments about your recent experience at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from J H (Son of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff care for the resident is excellent. Genuine care and concern shown and looking to ensure as good a quality of life as possible, including reviewing appropriate medication. The standard of the room is only adequate bearing in mind the level of changes. Improvement could and should be made.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you for your feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Susan H (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has nursing care and the team of nursing staff are brilliant. All the carers know my Mum really well as they have worked there for a long time. It is very rare to see any agency staff. In fact, all the staff from management downwards are excellent and dedicated to making sure the residents
receive the best care possible. My only criticism would be the food as I feel there is definitely room for improvement.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Susan, for your comments about your recent experience at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from Kevin M (Son of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home gave my Mum the most excellent care and attention. Very happy with the service they provided.
Reply from Ronnie Cavanagh, Marketing at Regency Care Home

Thank you, Kevin, for your comments about your recent experience at Regency Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Regency Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.853 for Regency Care Home is calculated as follows: ( (218 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 251 Ratings = 4.853
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Regency Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Nichola

Nichola Birkett

Job Title: Home Manager at Regency Care Home, Bury Joined: 2016

“My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.”


Nichola has worked in the Health and Social Care sector for 17 years and has been with Regency for four years. Nichola comes from a family of nurses and believes this was her calling in life.


Why did you decide to join Lovett Care
Having suffered bereavements myself, it emphasised my need to want to care for others. I wanted to be a positive change agent ensuring the delivery of meaningful care and treatment to a high standard.
Also, I was really impressed by the care and nursing team at Regency as they strive to deliver person-centred care to the highest achievable standard. I liked how the home is friendly, engaging and has a homely atmosphere.

What do you enjoy most about your job?
As the Registered Manager, I enjoy having the opportunity to make meaningful changes to the service that directly affects the health optimisation of the residents in my care. Also, I like how nothing is too much for the care team and they always go above and beyond their duties to ensure the residents lives are enriched.
My passion is end of life care and ensuring that residents are advocated for and families experience support at the worst time.


What are your favourite hobbies and pastimes?
I have two teenage children and my little dog Bella, so I enjoy spending time with family and going on trips away. I am also passionate about fundraising for charities.


Are there any highlights in your career you are particularly proud of?
In 2018, I was awarded the FSHC National Deputy Manager Award from 235 applicants. Also, in 2019, the Chief Nursing Officer visited Regency and commended the service we provide.


Recently, in 2020 myself and the home was awarded 'The High Sheriff Special Recognition Award' for outstanding care delivered and innovation shown throughout the Covid-19 pandemic.


What are your Qualifications?
I worked as a hospital auxiliary for the first part of my career. Then I went on to complete my nurse training. I worked a registered mental health nurse across a variety of hospital settings, before working the private sector in 2015.
In 2016, I took the role of Deputy Home Manager at Regency. After a short period, I became the registered Home Manager.


What top tips would you give someone when looking for the right care home?
If you are looking to place a loved one in care, I would advise anyone to read the CQC inspection report and look around all available facilities to ensure the choice you make is the right one for you and your family.

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