Regency Care Home

My father was a resident at Regency care, Whitefield. It is an appalling place where residents are left shouting for the toilet to no avail. When I would visit dad he would ask me for the toilet I would push dad along the corridor and staff would disappear to avoid the task. Would give zero stars if I could. Lots of money is spent on furnishings as opposed to staff.

Very friendly and professional staff, always willing to help my mother. I have never had any issues with the services and care provided.

Complete lack of leadership. It starts at the top and the so-called manager of this care home seems to be glued to her seat in her nice little office. The place is understaffed pretty much every day. No matter what other reviews you read, I say it how it is and this place is going downhill fast. Do not send your loved ones here. You have been warned.

After having experienced both of my parents in other care homes in Bury, I feel comfortable with the knowledge that my mum is now at Regency Care Home. My mother is cared for safely and well. Over the last four years, I have had both parents at the Regency, unfortunately, my dear father passed away two years ago. Since that time I feel that my mother is so well looked after despite her pain and sorrow. I genuinely feel that on my daily visits to see mum, I observe everyone there apply their best care and the team endeavour to make all residents happy.

Brilliant, brilliant care is all I can say about the team who looked after my Nan. My Nan did not want to go to a care home but fortunately, the team reassured my Nan as soon as she arrived and showed compassion and care alongside great dignity. The respect she received from the team was absolutely fantastic. We were bit bit sceptical as a family when we arrived at the nursing home but all our fears were put to one side when we saw how much care she was receiving from a great team. Her pain was managed well and she was supported to maintain her dignity while she was there. Sadly she was only at the Regency a few weeks before she passed away and a difficult time was made easier by the honest conversations we had with the nursing staff.

The team are really lovely and very helpful.

I can't thank the team enough for the way they cared for my mother in law in her last few weeks.

The care and kindness that my aunty has received at Regency have been excellent! All of the staff treated her with gentle, empathetic, and genuine care. When she arrived she was frightened and anxious but by the next day, she was calm and comfortable. I cannot thank the managers and their team enough both for the excellent care my Aunty received and the honesty and support I was given at what was a very difficult time.

Excellent nursing care on the unit. The staff are excellent, so approachable. Thank you to all of them for their care and kindness towards mum, with an especially big thanks to the two nurses and the carer.

My gran sadly had dementia and was only in the home for a week or so before she left us, but I cannot begin to express how grateful I am for the care my gran was given during her last few days of life. Every single member of staff that helped my gran were absolutely amazing with her and gave me and my family so much support when she passed away. From the bottom of my heart, thank you. I will be forever in your debt.

Mum was admitted at a time when the whole family needed help, care, and support. The wonderful team have gone above and beyond to ensure this and more has happened. She is now comfortable, content, and settled and has developed wonderful support with the excellent staff. The facilities are clean and safe which gives us all peace of mind that mum is receiving the wonderful care she deserves.

The care, love and support shown to my mum and our family was incredible. The care was above standard. All the staff were very professional, friendly, caring and were genuine. My mum felt safe, loved and cared for. During Covid, it was a particularly hard time for everyone, but Regency ensured we had phone calls and drive-by visits. On special occasions, the carers made sure the residents had a wonderful time. I will always be indebted to your kindness and can’t thank you enough for the way you all cared for my mum. The dementia team were amazing and I really mean each and every one of you. Thank you from the bottom of my heart. My dealings with everyone else at Regency were also very professional and helpful, so thank you to you all too. Best wishes.

All staff have been lovely and really accommodating. My grandma is very happy here.

Mum has been at Regency for more than 10 years and we have been really pleased and satisfied with the care she has received. Mum is usually happy and contented but she does have the odd day off. All the staff are courteous and friendly as we have witnessed with Mum and the other residents.

My gran is really happy here and the staff are excellent.

I came to Regency to recover after an accident. The manager is very responsive and professional. The carers are kind and caring. The activities coordinator is excellent and residents like to be involved. I would definitely recommend the Regency to anyone needing care.

The care staff are excellent, caring, polite, efficient and reassuring. Due to Covid-19, I only have seen my husband in drive-bys but not inside the home. He is very happy and considers it his home. Whichever carer brings him out, he looks to them with a happy face. He enjoys the food and has put on weight. He is in the dementia unit. Some questions I cannot answer as have not been able to go inside the home.

My dad has dementia and he's been at home several years. He is a difficult man, but the staff treats him with kindness and respect. They have recently introduced drive through visiting and it has made my dad very happy.

We have been very happy with the care and consideration shown to my father-in-law since he moved into Regency in March. Due to the coronavirus pandemic, we have not been able to visit him indoors and therefore have not been able to comment on some of the categories. We have been touched by the efforts made to keep safe contact with him ie 'drive-through' meetings. Thank you.

My mum feels safe and loves the regular daytime activities that are put on to keep residents occupied. Thank you.