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Belong Wigan

Millers Lane, Platt Bridge, Wigan, Greater Manchester WN2 5DD
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Belong Wigan, Wigan
Belong Wigan, Wigan
Belong Wigan, Wigan

Belong Wigan, the town’s hugely popular village in Millers Lane, offers outstanding facilities and support and a vibrant programme of community events.

Belong households represent a radically different alternative to conventional care homes. They operate with a higher-than-average staffing ratio and a maximum of 11 residents per household, offering a family atmosphere where customers can build lasting relationships with staff and other residents. Their specially trained support and nursing staff are...  

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Care Provided by Belong Wigan

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,700 - £1,850£1,800 - £1,950
Residential Dementia Care£1,700 - £1,850£1,799 - £1,950
Nursing Care£1,700 - £1,850£1,800 - £1,950
Nursing Dementia Care£1,700 - £1,849£1,800 - £1,950

See key facts and pricing information on our website.

Contact Belong Wigan to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gill Menguy (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Visiting

  • Belong Wigan is located in Platt Bridge, 3 miles out of Wigan town centre, making it easy to access the town’s cultural, leisure and retail opportunities, as well as nearby country parks.

Parking

  • On-site parking is available.

Belong Wigan Reviews (143)

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9.9

Belong Wigan has a Review Score of 9.9 (9.937) out of 10, based on 20 reviews in the last 2 years. Over all time Belong Wigan has 143 reviews.

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Showing 143 reviews matching selected criteria
Review from Caroline F (Daughter of Resident) published on 10 September 2026 Submitted via Website
Overall Experience

My mother was a resident on Laurel House from March 2026 till her death in August 2026. The level of care she received from all the staff was quite frankly exceptional. Nothing was ever too much trouble for them and we were made to feel so welcome when we visited. As her condition deteriorated and she required nursing care this was delivered seemlessly and with total respect and professionalism. Myself and my family will be forever grateful to everyone on Laurel House for all care and kindness during those difficult few months.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your Mother and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Laurel House team to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Marcia S (Sister-in-law of Resident) published on 25 August 2026 Submitted via Postal Card
Overall Experience

We think this is the ideal place for our sister in law. It caters to her every need with care and compassion. Activities are excellent and trips out and about.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for your lovely feedback. We're delighted to hear that your sister-in-law is happy with us and enjoying the services we provide. I'll make sure your kind comments are shared with the village team.

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Review from Tracey T (Daughter of Resident) published on 17 August 2026 Submitted via Website
Overall Experience

My mum has lived at Belong Wigan for the past 4 years, initially in the independent living apartments and latterly in the care side. I honestly cannot praise them enough. The apartments are lovely and she really benefitted from the range of activities available to residents. The Belong at Home care team were amazing and helped mum to stay independent for as long as possible.

When mum moved to the care side due to deteriorating health it was a very easy transition as she was surrounded by familiar faces which was very reassuring for her and the family. The staff in the household were wonderful and very caring to mum and to our family especially when mum was end of life. Mum made some lovely friends and had a lovely last few years of life here.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words, and it's lovely to have your mum as a valued member of our Belong family. I will share your feedback with all of the team.

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Review from May W (Wife of Resident) published on 14 July 2026 Submitted via Website
Overall Experience
My husband has been at Belong Wigan for 6 1/2 years and sadly passed away this month. The home have been outstandingly supportive and caring towards my husband and the family during these difficult times and the love shown from the whole staff team has been exemplary.

My husband did a farewell pass at the home on his final travel to the cemetery and we were greeted by residents, friends and staff to say their goodbyes to Bill. Thank you for such a lovely farewell, it was emotional and pleasing to see the love they had for him.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support Bill and we are so grateful to know that our teams made his time with us so special and positive. It will mean a great deal to them all to read your comments and I will ensure they are shared with everyone. Thank you again.

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Review from J H (Friend of Resident) published on 3 July 2026 Submitted via Website
Overall Experience
My friend has found Belong to be a very caring, compassionate and extremely welcoming place. The day she arrive at Belong she wasn't in a good emotional place due to circumstances at home. Within a few weeks she became much more relaxed and calm and was no longer frightened. All of the staff are excellent and very loving towards the residents. On reflection, I couldn't think of anything better to spend your hard earned money on than your own health, well-being and care at Belong. There needs to be more places like Belong.

Five stars all the way!

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for this lovely review! It is a privilege to have your friend staying with us at Belong Wigan and we are delighted to hear what a great difference our care is making. The teams will be thrilled with this feedback.

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Review from Robert B (Husband of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

My wife was diagnosed with Alzheimers and she has the additional issue of being blind it seemed to us she had given up on life until we brought her to Belong. The difference has been nothing short of miraculous. Belong has given my wife her life back and she loves coming in it has also given me my wife back and I thank you as do my daughters

Reply from Charlene Frodsham, Experience Co-Ordinator at Belong Wigan

Thank you very much for taking the time to share this wonderful feedback with us. We are delighted to hear that your wife's experience at Belong Wigan has been so positive, and trust that it will continue to be so. Your kind comments will mean a great deal to our village team and I will ensure they are shared with everyone involved.

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Review from Brenda S (Wife of Resident) published on 15 June 2026 Submitted via Website
Overall Experience

My husband had a weeks respite here and I can't praise enough.From the pristine cleanliness to the warm welcome and professionalism of such a great team. My husband has a terminal complex condition but the staff took this in there stride and showed him respect,compassion and dignity.They made all my family feel welcome and comfortable. We couldn't have asked for better care givers. They were all wonderful. Thankyou.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this feedback. We are committed to providing the highest standards of care and support at Belong Wigan, so it is wonderful to hear that this has been reflected in your experience. Your kind words will mean a great deal to our team.

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Review from Paula B (Daughter of Resident) published on 10 June 2026 Submitted via Website
Overall Experience
Our Mum recently passed away after almost 9 years as a resident of Belong Wigan. She has always been treated with such wonderful care and compassion by all the staff, through all the stages of dementia. We cannot praise everyone at Belong highly enough they are amazing not only extremely professional at their job, but they go above and beyond everyday for all the residents, the households feel like one big family.
The staff and management have been so supportive to us as a family over the years , never more so than during Mums final few days, We will never forget their kindness it meant so much to us.

I recommend Belong to anyone looking for a care home for a family member, they are the best of the best. Thank you again for everything.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to share such heartfelt feedback. It was a privilege to care for your mum and we are grateful that we could support both her and your family during this time. Your kind words mean a great deal to us and to the team who cared for her. I will make sure your...  

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Review from E S (Sister-in-law of Resident) published on 30 April 2026 Submitted via Website
Overall Experience

What a lovely care home this is my sister in law likes it very much and has settled very well, always plenty things going on lots for them to do ,the staff are amazing go above and beyond to make the residents feel at home everyone is so happy and smiling, lovely meals in the bistro and lovely staff, really lovely place would recommend to anyone looking for a care home definitely a 5 star home thankyou to all the staff fir taking care of my sister in law your all amazing

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong is so reassuring and that your sister-in-law is settled and receiving such high quality care. Thanks again for choosing Belong Wigan; I will ensure that this meaningful feedback is shared with the entire team.

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Review from J F (Daughter of Resident) published on 30 April 2026 Submitted via Website
Overall Experience

Lovely care home. Very clean with good facilities. Lots of activities both in-house and out in the wider community in which residents are encouraged participate. All the staff are friendly and caring.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you so much for taking the time to post this wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that we are reaching the wider community in such a positive way.

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Review from Julie C (Daughter of Resident) published on 17 April 2026 Submitted via Website
Overall Experience
Dad has been a resident of Belong Wigan for 12 months, the care and support from the team has been excellent. They are receptive to his needs and treat him with dignity and respect. The staff are patient and kind and deal well the residents that have dementia.

Thank you for all you do.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our village team will be delighted to hear that your dad is settled and happy.

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Review from C B (Daughter of Resident) published on 12 March 2026 Submitted via Website
Overall Experience

Moving my mum to Belong was a very easy decision to make the facilities and staff make it feel like a new start for my mum, and within a week I could see she looked better than she had in ages due to the round the clock care she has been receiving. The staff are truly wonderful and have encouraged her to join in the activities, gym and outings that are on offer. I have complete confidence in the care they are providing they are on the ball with medication and reviews it is a wonderful facility truly providing a 5* service.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide this wonderful feedback. It means a great deal to the team here to know that you have such confidence in the care provided for your Mum, and we are so pleased to hear that she is happy at Belong Wigan.

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Review from N A (Son of Resident) published on 29 January 2026 Submitted via Website
Overall Experience
My mother has been in Belong Wigan now for nearly two years. She has dementia and is virtually bed ridden
She has always been cared for in the most sympathetic and considerate way by all the staff involved with her. They have gone out of their way to make her feel at home even when she could be difficult at times. I was particularly impressed when some of the staff came into work in their own time and at their own expense to arrange a birthday party for her.
I have always found the staff helpful and open when I wanted to discuss any issue my mother may have had with her care.

In short I cannot praise the Care Home and staff high enough for the care my mother has received over the past two years

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It will mean a great deal to our village teams to read your comments and I will ensure they are shared with everyone. Thanks again.

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Review from Jacqueline D (Daughter of Resident) published on 24 January 2026 Submitted via Website
Overall Experience
I can't recommend this care home highly enough.
My Dad just loves the daily activities and trips out in the mini bus that make his life enjoyable at 98 years.
He is allowed to maintain his independence while getting the care that he now needs.

He particularly likes going to The Bistro every day for his lunch which is a lovely social event with nutritious delicious food.

Reply from Tracy Brookes, Marketing at Belong Wigan

Thank you so much for your kind recommendation. Were delighted to hear how much your Dad enjoys the activities, trips out, and social time in The Bistro. Its wonderful to know hes able to maintain his independence while receiving the care he needs, and we truly appreciate you sharing your experience.

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Review from Karen B (Daughter of Resident) published on 14 January 2026 Submitted via Website
Overall Experience

Mum has been in Elm Household for 3 years this month and we cannot fault anything or anyone at Belong. She has Alzheimers and her care has been outstanding. The home is so warm and welcoming from the reception to the households. The staff are amazing with nothing being too much trouble. Mum is so happy and content here. She enjoys the activities and outings very much and her mind is kept active. We cannot recommend Belong enough.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that your Mum is so happy in Elm House. I will make sure your kind words are passed to the team.

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Review from Diane C (Daughter of Resident) published on 12 December 2025 Submitted via Website
Overall Experience
My auntie had been on one of the households until she passed away with dignity, love and care.
So when mum needed 24 hour care. There was nowhere else I would consider for her.
I wanted for mum what her sister had previously.

When we visit all the staff are friendly and caring. It feels like home from home. Everywhere is clean & tidy and lots of activities and events to keep everyone entertained. They even have their own mini bus now for trips out. In my opinion there is nowhere better.

Reply from Gill Menguy, General Manager at Belong Wigan

Please accept our condolences; it was a privilege to care for your Aunt and Mum we are pleased to know they were so loved and cared for during their time here. Thank you for taking the time to submit your touching review and we will ensure your kind words are shared with the team at the village.

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Review from G H (Niece of Resident) published on 2 May 2025 Submitted via Postal Card
Overall Experience

My auntie moved into Belong March 24. The care team made her so very welcome and she loved her time here. Her carers 'loved' and cared for her with such dignity, they couldn't do enough for her and us as a family. They went over and beyond what I could only hope for. I would highly recommend Belong + all the staff as you'll be in safe hands if you come here!

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit your review of Belong Wigan. We are so touched by your kind words, and so happy to know that your aunt was so well cared for during her time with us. I will share your loevly feedback with the team

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Review from Jean H (Wife of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience

This year has started as last year ended. Great staff, all friendly and reliable. Really dedicated to their work and make my husband feel content. Belong is the best experience for residents and family.

Reply from Gill Menguy, Area Manager at Belong Wigan

Thank you very much for taking the time to provide this lovely feedback, which is valued by all the team. We are delighted to hear that your Husband's experience at Belong Wigan has been so positive, and trust that it will continue to be so.

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Review from Dawn R (Daughter of Resident) published on 22 January 2025 Submitted via Website
Overall Experience

Belong Village, Wigan has provided faultless care to my mum since she moved into a household about six months ago. The 24/7 presence of the care staff is highly reassuring and every carer takes their responsibilities seriously, getting to know the residents individually by spending time with them to understand and cater for each person's needs. The standard of care is very high and medical support is available if necessary in the form of onsite nursing staff. Fresh meals are produced three times a day within the household, to a high standard: all dietary needs are catered for and staff are flexible so Mum always gets food, even if she misses a mealtime. A convivial atmosphere is encouraged by the carers and Mum has made new friends and revived old connections since living at Belong Wigan, much to her benefit. A huge effort is put into the provision of meaningful and fun activities, including trips out in the minibus. I highly recommend this home and can't thank staff enough.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you very much for taking the time to provide us with this lovely feedback. Our team work really hard to ensure a friendly, homely and welcoming environment and we are so pleased to hear that your mum is so settled and happy at Belong Wigan. It means a great deal to our village team to know that this is appreciated and I will share this with them.

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Review from Rob W (Respite Resident) published on 6 January 2025 Submitted via Website
Overall Experience
I needed one week respite at short notice following the sudden closure of the place where I normally go. I was so lucky to find this excellent nursing home that could accommodate me in Laurel House. I was a little nervous, with it being my first stay, but I need not have worried as the care and attention I received from all the staff was second to none. I use a ceiling track hoist at home for transfers and here they used a very comfortable mobile hoist which was perfect.
I had a very spacious, modern room with a profile bed and air mattress. It also had a TV, fitted wardrobes, desk, cupboards and walk-in wet room.
Laurel House, like the other five 'houses' at Belong, only has eleven residents which made the lounge and dining area very cosy and homely.
The food was very good both in the 'house' and also in the bistro on the ground floor.

I really enjoyed my respite week and will definitely be going back in the near future. I would have no hesitation in recommending this wonderful place.

Reply from Gill Menguy, General Manager at Belong Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong Wigan; we are so delighted to hear this has been your experience and that you would be more than happy to return to us and felt so comfortable during your respite stay. I will make sure your kind words are passed to the village team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 March 2019
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (0)

News
  • 29 Jul 2026

    Belong at Home, the dementia specialist home care service from Belong Villages, has retained its crown as the UK’s only not-for-profit operator to be named in the top 20 home...

  • 21 Jul 2026

    Belong Care Villages has been named as one of the UK’s top 10 small provider care homes by leading care comparison website Lottie. Our Wigan, Atherton and Macclesfield villages were...

  • 20 Jul 2026

    Colleagues across Belong villages are celebrating recognition at the prestigious Palliative and End of Life Care Awards 2026. Organised by Care Talk magazine, the awards recognise the individuals and teams...

Upcoming Events

There are no upcoming events for Belong Wigan.

Awards / Recognitions (21)

  • 30 Jan 2026Recipient: Belong Wigan
  • 30 Jan 2026Recipient: Belong Ltd
  • 31 Jan 2025Recipient: Belong Wigan

Accreditations

There are no accreditations posted yet for Belong Wigan.

Meet the Team (5)

Gill Menguy
Gill MenguyJob Title General Manager

Qualifications: NVQ 5 in Management, Level 4 Registered Managers Award, C25 Coaching Certificate, D32/33 Assessor, D34 Internal Verifier, Moving & Handling Instructor, First Aider, Fire Safety Instructor, NCPLH (national certificate for personal license holder – sale and supply of alcohol)

Gill has led the team at Belong Wigan as General Manager since the village opened in 2009. She is highly experienced and has worked in the care profession for over 25 years, starting her career as a care assistant in a dementia unit. She progressed to the role of Care Supervisor and then to Care Manager in 2000, working at several homes within the organisation. Gill was promoted to the post of Home Manager in 2003 and moved to Sherwood House in 2006, where she moved the learning and development strategy forward to prepare the team of staff for the move to the Belong setting and working culture. She holds the Registered Managers Award, along with a number of other management and training qualifications.

Lana Welsh
Lana WelshJob Title Support Manager

Qualifications: Registered Nurse, Level 5 in Leadership and Management

Experience: Lana moved from Edinburgh in 2002 to complete a nursing degree at the University of Central Lancashire in Preston and qualified in 2005. She worked as a Registered Nurse for eleven years, as a Specialist Nurse in women’s health and oncology.

Lana's goal was to move away from acute care into a social care setting and in 2016 she began her career at Belong Wigan, as a Registered Nurse. She went on to be nominated for the Good Nurse Award at the 2017 Great British Care Awards, before progressing to the role of Lead Nurse in 2018 and in April 2019 she was appointed to the role of Support Manager. Lana has since completed a Level 5 in Leadership and Management and remains a Registered Nurse.

Tanya Highton
Tanya HightonJob Title Front of House ManagerJoined 2012

Tanya joined Belong in 2012 as a temporary receptionist and developed her role whilst working toward Health and Social Care qualifications 2 and 3, progressing to the role of Senior Support Worker and later to the role of Experience Coordinator, with responsibility for the development and implementation of a programme of activities for customers living in the village and the wider local community. In 2021, due to the retirement of the village’s long-serving front-of-house manager, Tanya made the decision to move back to the front-of-house team to lead the front-of-house, administration and caretaking teams.

Charlene Frodsham
Charlene FrodshamJob Title Experience Coordinator

Local community champion, Charlene Frodsham, from Wigan, joined the team at Belong Wigan in early 2021, taking up the post of experience coordinator and working alongside residents and colleagues to provide a creative programme of meaningful occupation via events, one-to-one and group activities.

Initially from a customer service background, Charlene's enthusiasm and cheerful nature prompted her to take on the role of community champion for the supermarket brand Asda. It was here that her talent shone as she organised community challenges and fundraising activities for local groups and charities, including those that provide dementia care and support for adults with learning disabilities. When donating board games to Belong, she was 'blown away' by their set-up, which far exceeded her expectations of a typical care provider. Upon learning about the vacancy of experience coordinator, Charlene was excited to apply, feeling this was an opportunity that she couldn't let pass by.

Taking a leading role in both these programmes, Charlene will be working closely with the residents and providing activities to inspire and delight them.

Sophie Walls
Sophie WallsJob Title Belong at Home Area Manager

Qualifications: Level 5 in Leadership Management.

Sophie has worked for the organisation for over 11 years, starting her career as a support worker in the village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team.

Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.

Frequently Asked Questions about Belong Wigan

What types of Care is Belong Wigan registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Belong Wigan have?

There are 67 Single Rooms.

What are the Facilities & Services at Belong Wigan?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Belong Wigan to the centre of Wigan?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Belong Wigan to verify any information. View our terms and conditions. Belong Wigan has an Enhanced Service -more info.