Willow Gardens Residential and Nursing Home

Every time we visit our relative we always find the home very clean and everyone happy The staff and management create a very good atmosphere and whatever request we make they do there best to accomodate us. The food is good and varied. There is lots of activities and stimulation for the residents and I would recommend it to others.

I highly recommend Willow Gardens to anyone seeking a loving and supportive home for their loved ones.

If I am lucky enough to have mum still with me next year I would not hesitate to request another respite stay for her there. I thank all of the staff there who provide such amazing care and due to this, such a lovely atmosphere.

Very happy with Willow Gardens. Nothing too much trouble, carers and managers always kind and responsive. Always find a positive and practical approach from everyone. I know is a challenge to accommodate everyone's wishes/tastes but might be useful to survey residents on the dishes they enjoy most. Also give access to seasoning eg salt pepper according to taste. Mum really enjoys the supper and looks forward to it. Thank you all.

On entering care, my dad was really helped by excellent, friendly staff, making the settling-in process so far easier than expected. The staff have made my dad feel welcome from day one, and we can see the improvement in his wellbeing already.

A particularly touching moment came on his final day when staff gathered to wish him well. It brought tears to his eyes and perfectly reflected the genuine care shown throughout his stay. Even now, he still talks fondly about the wonderful time he had.

I've had complete confidence with the care & support given to mum. Moving there gave her a new lease of life & she continues to thrive.

Thank you just doesn't seem enough.

I'm very grateful for the care they're giving and can't fault them. Thank you.

My father has been at Willow Gardens since October 2019 following a life changing stroke. Since then, I struggle to understand or comprehend anything my dad is trying to communicate. The staff at Willow Gardens have worked with him for over 6 years and have always striven to meet his needs - even to the details of how high he wants his blind, whether he wants his curtains open, if he wants to join others in the lounge. From the manager, nurses, carers and activities coordinators I feel that his ongoing relationship at Willow Gardens is is the best it can possibly be.

Bed always clean and made. Clothes always laundered and return to wardrobe

All staff seem genuinely caring. I would not hesitate to recommend.

Jeremy spent just over 15 months at Willow Gardens and settled well there. Naturally, there were teething problems but as time went on he saw the Home and his room there as his special place where he was well treated and understood by staff. I visted Jeremy five days a week and he said time and again that, given his physical disability, this was the place he needed to be. He liked the room and the view from his window and he always said how much he liked the staff and that they looked after him well. As Jeremy's wife and being a frequent visitor I found the atmosphere most warm and welcoming

Our mum stayed at Willow Gardens for a year, and the care she received was incredible, from the manager, nurses, carers, catering team, to the wonderful ladies in the laundry. In her final days, the staff went above and beyond for her and provided amazing support for us as a family. We are deeply grateful to everyone at Willow Gardens.

My brother was cared for at Willow Gardens from 21 August 2024 till 11 April 2025. When he died all the staff were fantastic. Cleaners, carers, nurses, managers even contractors all went out of their way to help my brother and make his life that more better. Managers and staff were busy but always had time to stop and chat. Some of the cares even visited him on their day off. I could not wish for a better team to look after my brother. Thank you all at Willow Garden Care Home.

I visited my aunt and found her in good spirits. On leaving the home we discovered my mum had lost her prescription sunglasses. One of your staff members went out of her way to help us look for them. She is very kind and did find the glasses in my aunt's room. We were very grateful to this lady who was going on holiday the next day. Thank you for all you do for my aunt we are so grateful that she is looked after by such a good team.

My mum has been at Willow Gardens for about 20 months and has mostly received the best care from all the staff. We did have some teething problems in the first six months, but we addressed this as a family and spoke to the manager. Things have settled more, and I feel that I can talk directly to most of the staff should any problems arise. I also attend the relative's meetings when I can.

Moving a parent out of their own home and into care is everyone's nightmare but the staff at Willow Gardens have made the journey so much easier. From supporting us, as family, to adjust to a parent's changing health, needs and finding our feet, to giving us all the biggest welcome on moving-in day (the hug was very much appreciated from the Manager). My father has found giving up his own home and independence very difficult, and accepting help even more so, but the staff soon won him around with smiles, laughter, home-cooked meals and absolute love of their jobs. Nothing is ever too much trouble. Fussy eating is accommodated and alternatives provided. The whole home is welcoming, staff know the residents (and family) well. They soon know likes and dislikes. Everywhere is clean and well looked after. Residents can choose how social they want to be. Their wishes are respected and their dignity is always paramount. Willow Gardens isn't a home, it's an extended family.

Beautiful home; spotless, clean, bright and inviting. Couldn't fault the staff, all welcoming to Mum. Mum stayed for 4 weeks and we can honestly say she received superb care, the home manager and all her senior team, nurses, care staff, cleaners and the chef are all a credit to the home. Food is excellent, great chef lots of variety, loved the family Christmas party, very talented singing staff, lots of dancing and fun, one Mum will remember! Thank you all so so much for everything you've done for Mum, we really appreciated your support. Highly recommend.

My experience as a visitor of Willow Gardens Nursing Home where my brother is a resident is, I am very pleased to say - us 5 star rated. The manager is a very charming lady. Her dedication to her staff and residents is second to none. All the nursing staff are warm, friendly and truly dedicated to the residents. I am very pleased to recommend Willow Gardens Nursing Home. It is simply the best.

Willow Gardens is a place full of love, kindness and compassion. My dad spent his final weeks there and I couldn't have asked for better care for him. He was treated with dignity and respect by every member of staff and nothing was too much trouble for them. Even though my dad was very poorly, he would often tell me how well he was looked after and how lovely and kind the staff were to him. The manager is a wonderful lady and she provided me and my family with support, empathy and understanding during a very difficult time. I can't thank her and her wonderful team enough for the loving care and kindness they gave to my lovely dad. I would not hesitate in recommending Willow Gardens to any family looking for a nursing home for their loved one.