Cambridge Court Care Home

17/19 Cambridge Road, Waterloo, Liverpool L22 1RR

Cambridge Court Care is a fifty-three capacity care home, formed from a family business and organised to provide professional and tailored care in a secure and friendly atmosphere.

The service vision is for care to be 'relationship-centred', with carers looking to learn about residents, their lives and interests, in order to best understand their needs and wishes over the long-term.

Group: Unity Homes Ltd

Person in charge: Suma Kaimal (Manager)

Local Authority / Social Services: Sefton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 55

Shared Rooms: 0

Rooms with ensuite WC: 55

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Cambridge Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Cambridge Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Cambridge Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.661 for Cambridge Court Care Home is calculated as follows: ( (178 Excellents x 5) + (63 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 251 Ratings = 4.661

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cambridge Court Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 15 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Cambridge Court Care Home has a Review Score of 9.7 (9.661) from 21 Reviews


Average Ratings

  • Excellent
    17
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cambridge Court Care Home?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Cambridge Court Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

1st class home and staff make it a 'happy home'. Very happy indeed with the level of care at this home on all fronts. Management, staff and care workers all 1st class. Really lovely atmosphere in the home with the residents being looked after and cared for at a very high level. Cleanliness and food are also excellent. My mum is happy and has responded better than we could have hoped for after discharge from hospital into this home.

How likely would you be to recommend Cambridge Court Care Home? Extremely Unlikely

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Average Rating:   4.8 out of 5

Jagjit Sandher, Operations Director at Cambridge Court Care Home responded to this review on 26 Apr 2018:

Thank you so much for your review and the comments regarding our care. It is a pleasure to have you part of our home.

My family and I were very pleased with the care and attention my father received in Cambridge Court for the 6 months he was here. Always very pleasant, the staff were his friends and became a significant part of his life. He passed with dignity in November. I am glad we chose Cambridge Court for his last innings.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

As I walked through the doors I thought it was a 5-star hotel. I could not fault the staff or management. Everything was 100% perfect. My uncle was so happy to be there as he thought it was like home from home. You could not fault any of the services throughout the home facilities cleanliness safety, security, care support, rooms, staff and management all exceptional in every avenue.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I think this is a lovely home and would recommend it to anybody, all the staff and the boss are beautiful people, always have a smile and are friendly and warming. Nothing is too much to ask, they will do anything for us, so a big thank you to them all.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Complete care is very thoughtful and presented in a dignified manner. Taking care not to overwhelm residents, there is a light-hearted undertone without compromising important issues such as safety and general health, well managed and well catered. Pleasant staff and great activities.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

As a regular visitor, I find that the staff show a lot of kindness to the residents although there is room for more interaction with brighter residents. Although money has been spent to good effect on the layout, sadly the day rooms where residents spend their days it must be pointed out is a basement. No one should spend their remaining days in a basement.

How likely would you be to recommend Cambridge Court Care Home? Extremely Unlikely

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Average Rating:   3.3 out of 5

A big change from when we first started bringing communion to our friend. Pleasant atmosphere with caring staff.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4 out of 5

My friend and I have visited one of the residents for 5 years. At first we used to dread visiting - the atmosphere seemed so dark. However, over the last 4 years, the change that has taken place is amazing. Staff are happy and helpful and the whole atmosphere has changed - seems lighter and brighter. The care and gentleness shown to our friend is lovely.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad has been in Cambridge Court Care Home for 2 weeks. In that time, he has improved and come on leaps and bounds. Every visit he tells me how much he likes it here and how all the staff are so pleasant and helpful.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Pleased with all the care my mum gets and all the staff are lovely.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been a resident at Cambridge Court since October 2016.
During that time he has always been treated with kindness and thoughtfulness by all staff.
There has always been cheerful banter and real care for his comfort and well-being.
It has made my adjustment to the situation so much easier when I know I can leave him, knowing he will be looked after to the best of their ability.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Cambridge Court has been my dad's home for the last three years. I feel happy that my dad is receiving the best care available. I feel rest assured and can sleep at night knowing that he is safe. We were told that my dad was at end of life in 2014 and since residing at Cambridge Court, he's come on leaps and bounds, always happy and always smiling.

This is all down to the care that he receives from the lovely staff.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although my mother had only been in your care for a few months, I wish to say a heartfelt thanks to all your staff who made her final days peaceful and comfortable. The kindness and compassion really meant a lot and you have some wonderful staff. Mum always looked neat and tidy and clean and with hair brushed. We always saw her wearing her own clothes. With hindsight, I wish we had moved her into your care a long time ago. Staff always updated us with health information.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are always professional, friendly and helpful. This was particularly apparent when my mother first entered the care home as I was very upset. A member of staff took time out to comfort and reassure me - I will always be grateful for that.

The admin staff are very attentive and always available to answer queries. The entertainments manager is very enthusiastic and takes time to construct an entertainment programme to include all residents.

Overall it's like we are now part of a big family looking after everyone.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Really pleased with all staff and aim so happy with the home.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff ensure that safety is kept surrounding service users ie safety whilst walking (in case of falls, surrounding areas, moving around inside of the home and out). Staff ensure that dignity and respect is kept at all times. Service users are empowered with their care plans and activities they wish to be involved with. My mum loves getting involved with the quizzes, board games and other indoor activities. Management ensure all medical reviews, appointments and hospital appointments are kept up to date and medication is given and ordered from doctors and the chemist. Mum's bedroom is always clean and tidy. Clothes are cleaned and ironed. Family are involved with Mum's consent, in all aspects of care surrounding Mum.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

Carers at Cambridge Court treat their residents with friendly care, always maintaining their dignity.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother and father are both in this care home for 7 years.
My mother has dementia.
My father came in at the same time, his health is slowly getting worse.
They have been looked after very well, considering their health.
The staff are most helpful and look after everybody kindly.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

A well-run home - well furnished - clean - particularly caring and friendly staff.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Since my husband has been a patient in Cambridge Court he has been very well looked after and is always clean and well dressed. He seems very calm and happy in his own little way. I am happy he has such good care.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

As I work in the care sector myself I found it very hard to be objective at first. I can honestly say in the time my dad has been here it feels like I have the old dad back. He is happy and more sociable than I have seen in a long time. The staff are so supportive, especially one member who I feel goes out of her way to include dad and he himself enjoys her company. Each and every staff member from housekeeping to office are always polite and I could not thank them enough for the care my dad gets. Thank you, team.

How likely would you be to recommend Cambridge Court Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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