17/19 Cambridge Road, Waterloo, Liverpool L22 1RR
Cambridge Court Care is a fifty-three capacity care home, formed from a family business and organised to provide professional and tailored care in a secure and friendly atmosphere.
The service vision is for care to be 'relationship-centred', with carers looking to learn about residents, their lives and interests, in order to best understand their needs and wishes over the long-term.
Group: Unity Homes Ltd
Person in charge: Suma Kaimal (Manager)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 55
Shared Rooms: 0
Rooms with ensuite WC: 55
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room
Latest Care Quality Commission* Report on Cambridge Court Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Cambridge Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Cambridge Court Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.661 for Cambridge Court Care Home is calculated as follows: ( (178 Excellents x 5) + (63 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 251 Ratings = 4.661
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Cambridge Court Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 15 Reviews ÷ 11 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Cambridge Court Care Home has a Review Score of 9.7 (9.661) from 21 Reviews
Review submitted from a Postal Card by N H (Son of Resident) on Tuesday 24 April 2018. Relates to March 2018.
1st class home and staff make it a 'happy home'. Very happy indeed with the level of care at this home on all fronts. Management, staff and care workers all 1st class. Really lovely atmosphere in the home with the residents being looked after and cared for at a very high level. Cleanliness and food are also excellent. My mum is happy and has responded better than we could have hoped for after discharge from hospital into this home.
How likely would you be to recommend Cambridge Court Care Home? Extremely Unlikely
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Jagjit Sandher, Operations Director at Cambridge Court Care Home responded to this review on 26 Apr 2018:
Thank you so much for your review and the comments regarding our care. It is a pleasure to have you part of our home.
Review submitted from a Postal Card by Paul B (Son of Resident) on Tuesday 27 February 2018. Relates to November 2017.
My family and I were very pleased with the care and attention my father received in Cambridge Court for the 6 months he was here. Always very pleasant, the staff were his friends and became a significant part of his life. He passed with dignity in November. I am glad we chose Cambridge Court for his last innings.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Elaine M (Niece of Resident) on Friday 12 January 2018. Relates to December 2017.
As I walked through the doors I thought it was a 5-star hotel. I could not fault the staff or management. Everything was 100% perfect. My uncle was so happy to be there as he thought it was like home from home. You could not fault any of the services throughout the home facilities cleanliness safety, security, care support, rooms, staff and management all exceptional in every avenue.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by S J B (Niece of Resident) on Thursday 7 December 2017. Relates to November 2017.
I think this is a lovely home and would recommend it to anybody, all the staff and the boss are beautiful people, always have a smile and are friendly and warming. Nothing is too much to ask, they will do anything for us, so a big thank you to them all.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Moira C (Daughter of Resident) on Monday 20 November 2017. Relates to November 2017.
Complete care is very thoughtful and presented in a dignified manner. Taking care not to overwhelm residents, there is a light-hearted undertone without compromising important issues such as safety and general health, well managed and well catered. Pleasant staff and great activities.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Thomas E (Brother of Resident) on Wednesday 15 November 2017. Relates to October 2017.
As a regular visitor, I find that the staff show a lot of kindness to the residents although there is room for more interaction with brighter residents. Although money has been spent to good effect on the layout, sadly the day rooms where residents spend their days it must be pointed out is a basement. No one should spend their remaining days in a basement.
How likely would you be to recommend Cambridge Court Care Home? Extremely Unlikely
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Review submitted from a Postal Card by Joyce F (Friend of Resident) on Monday 13 November 2017. Relates to November 2017.
A big change from when we first started bringing communion to our friend. Pleasant atmosphere with caring staff.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by L M (Friend of Resident) on Friday 10 November 2017. Relates to November 2017.
My friend and I have visited one of the residents for 5 years. At first we used to dread visiting - the atmosphere seemed so dark. However, over the last 4 years, the change that has taken place is amazing. Staff are happy and helpful and the whole atmosphere has changed - seems lighter and brighter. The care and gentleness shown to our friend is lovely.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Pamela M (Daughter of Resident) on Monday 16 October 2017. Relates to October 2017.
My dad has been in Cambridge Court Care Home for 2 weeks. In that time, he has improved and come on leaps and bounds. Every visit he tells me how much he likes it here and how all the staff are so pleasant and helpful.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Pamela B (Daughter of Resident) on Friday 13 October 2017. Relates to October 2017.
Pleased with all the care my mum gets and all the staff are lovely.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Brenda M (Wife of Resident) on Thursday 21 September 2017. Relates to September 2017.
My husband has been a resident at Cambridge Court since October 2016.
During that time he has always been treated with kindness and thoughtfulness by all staff.
There has always been cheerful banter and real care for his comfort and well-being.
It has made my adjustment to the situation so much easier when I know I can leave him, knowing he will be looked after to the best of their ability.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by A H (Daughter of Resident) on Monday 11 September 2017. Relates to August 2017.
Cambridge Court has been my dad's home for the last three years. I feel happy that my dad is receiving the best care available. I feel rest assured and can sleep at night knowing that he is safe. We were told that my dad was at end of life in 2014 and since residing at Cambridge Court, he's come on leaps and bounds, always happy and always smiling.
This is all down to the care that he receives from the lovely staff.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Karen H (Daughter of Resident) on Friday 1 September 2017. Relates to August 2017.
Although my mother had only been in your care for a few months, I wish to say a heartfelt thanks to all your staff who made her final days peaceful and comfortable. The kindness and compassion really meant a lot and you have some wonderful staff. Mum always looked neat and tidy and clean and with hair brushed. We always saw her wearing her own clothes. With hindsight, I wish we had moved her into your care a long time ago. Staff always updated us with health information.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by C S (Daughter of Resident) on Wednesday 23 August 2017. Relates to August 2017.
The staff are always professional, friendly and helpful. This was particularly apparent when my mother first entered the care home as I was very upset. A member of staff took time out to comfort and reassure me - I will always be grateful for that.
The admin staff are very attentive and always available to answer queries. The entertainments manager is very enthusiastic and takes time to construct an entertainment programme to include all residents.
Overall it's like we are now part of a big family looking after everyone.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Kirsty C (Granddaughter of Resident) on Monday 21 August 2017. Relates to August 2017.
Really pleased with all staff and aim so happy with the home.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Angela M (Daughter of Resident) on Wednesday 12 July 2017. Relates to January 2017.
The staff ensure that safety is kept surrounding service users ie safety whilst walking (in case of falls, surrounding areas, moving around inside of the home and out). Staff ensure that dignity and respect is kept at all times. Service users are empowered with their care plans and activities they wish to be involved with. My mum loves getting involved with the quizzes, board games and other indoor activities. Management ensure all medical reviews, appointments and hospital appointments are kept up to date and medication is given and ordered from doctors and the chemist. Mum's bedroom is always clean and tidy. Clothes are cleaned and ironed. Family are involved with Mum's consent, in all aspects of care surrounding Mum.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Joyce H (Daughter of Resident) on Friday 30 June 2017. Relates to April 2017.
Carers at Cambridge Court treat their residents with friendly care, always maintaining their dignity.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by P H (Son of Resident) on Thursday 11 May 2017. Relates to May 2017.
My mother and father are both in this care home for 7 years.
My mother has dementia.
My father came in at the same time, his health is slowly getting worse.
They have been looked after very well, considering their health.
The staff are most helpful and look after everybody kindly.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Peter G (Resident) on Friday 9 December 2016. Relates to November 2016.
A well-run home - well furnished - clean - particularly caring and friendly staff.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Patricia P (Wife of Resident) on Tuesday 23 August 2016. Relates to July 2016.
Since my husband has been a patient in Cambridge Court he has been very well looked after and is always clean and well dressed. He seems very calm and happy in his own little way. I am happy he has such good care.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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Review submitted from a Postal Card by Sara L (Daughter of Resident) on Tuesday 23 August 2016. Relates to July 2016.
As I work in the care sector myself I found it very hard to be objective at first. I can honestly say in the time my dad has been here it feels like I have the old dad back. He is happy and more sociable than I have seen in a long time. The staff are so supportive, especially one member who I feel goes out of her way to include dad and he himself enjoys her company. Each and every staff member from housekeeping to office are always polite and I could not thank them enough for the care my dad gets. Thank you, team.
How likely would you be to recommend Cambridge Court Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Cambridge Court Care Home
There are currently no Care Home Idol entrants who have performed at Cambridge Court Care Home