Cambridge Court Care Home

Cambridge Court Care Home, 17-19 Cambridge Road, Waterloo, Liverpool L22 1RR
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9.9 93 Reviews
  • Cambridge Court Care Home, Liverpool
Cambridge Court Care is a fifty-three capacity care home, formed from a family business and organised to provide professional and tailored care in a secure and friendly atmosphere.

The service vision is for care to be 'relationship-centred', with carers looking to learn about residents, their lives and interests, in order to best understand their needs and wishes over the long-term.
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Care Provided by Cambridge Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1045 – £1375
  • Self-Funded Residential Dementia Care: £1015 – £1375
  • Self-Funded Nursing Care: £1045 – £1375
  • Self-Funded Nursing Dementia Care: £1045 – £1375

fees are subject to change

These prices are only a guideline, please contact Cambridge Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Alena Petrie (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 4

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Welcome to visit anytime, however be mindful of protected meal times 12:30 till 1 :30 and 4:30 till 5:30 pm.

Parking

  • car park at the rear and front of the home

Cambridge Court Care Home Reviews (93)

9.9

Cambridge Court Care Home has a Review Score of 9.9 (9.886) out of 10, based on 25 reviews in the last 2 years.
Over all time Cambridge Court Care Home has 93 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cambridge Court Care Home
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Total of 93, showing 41-60
Review from Debbie Y (Friend of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our friend is a resident at Cambridge Court Care Home. He appears very happy and content here. The staff are very friendly and welcoming when we visit.
I am very impressed with the variety of activities they provide for the residents which keeps them active and engaged regularly.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, we do like to have fun. Alena.

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Review from L C (Relative of Resident) published on 2 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit a family member in Covid restrictions, the residential home is clean and the staff were lovely. My relative looked happy and relaxed and there seemed to be a great buzz and atmosphere about the place!
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your feedback, really appreciate it.

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Review from V A (Daughter of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cambridge Court Care Home is a very professional and well-run care home by both the manager and all staff.
Everyone is extremely friendly and very caring.
My mum has been in the home for a year and I am very pleased with the high level of care she receives. It gives me great comfort that Mum is in
a safe environment and being well looked after.
The event's programmes are well organised and engaging for the residents. My husband and I attended the Christmas singalong and it was absolutely brilliant and so uplifting for everyone. It was wonderful to see a big smile on Mum's face!
The manager provides regular updates to families by email, text and monthly newsletters. Their Facebook page gives you a real insight into what is happening in the home and it is lovely to see photos of your loved ones even when you cannot see them in person.
Overall, I am extremely pleased with the love and care Mum receives and would happily recommend the home to anyone.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you, vey glad you a happy with the care, it is our pleasue to look after you mum.

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Review from Alan K (Son-in-law of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is extremely safe, secure and very comfortable in his new home. He is relaxed and smiles all of the time. He loves the variety of activities made available to him to take part in which reassures us that he is in the very best possible hands.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

He sure is our king, a pleasure to look after, thank you very much for your kind words.

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Review from D O (Daughter of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been looked after brilliantly by all the staff, they have kept me updated regularly on her health and well being. The food is excellent and well balanced with the staff knowing what Mum likes and activities have improved greatly and the outside space is being designed for maximum enjoyment.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

We do our best, pleasure to look after Mum, she makes us smile all the time, Alena.

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Review from Peter D (Son of Resident) published on 10 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff friendly and very helpful, Mum always looks happy and clean. Love the activities they do with all residents and especially through Covid they have all worked so hard. Can’t thank all the staff enough for all the hard work and care they give.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Lovely words, thank you, a pleasure to look after your lovely mum, team Cambridge.

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Review from Karen P (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Cambridge Court Care Home for about eighteen months now. I am very pleased with the care she receives and the way she is included in all their activities, even though she has very little sight and dementia it is wonderful to see her included as she was a very social person
in the past. Covid restrictions make it difficult to visit but I am kept up to date with video calls, texts, a newsletter and social media posts. They have recently built a lovely garden for the residents and will make outside visits such a pleasure when the weather improves. The manager and staff are wonderful and have made my mum feel welcome and I thank them all.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words Karen, your mum is a pleasure to look after, we hope to see you soon.

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Review from Deanna C (Daughter of Resident) published on 11 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident for nearly 2 years. The staff are so caring and the activities are amazing helped to bring life back to so many. Mum is warm and safe has a lovely bright room and the care home include me in all they do for them keeping me updated during these covid times. I thank them all.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your kind words, it is a pleasure to look after your mum.

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Review from Jenny M (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved Mum from another care home as we were unhappy with the arrangements there. We're so glad we made the move and Mum is doing great despite our fear that she would struggle to adjust to new carers and surroundings as she has late-stage Alzheimer's dementia.
The managers and staff have been wonderful
and have done everything possible to make Mum feel welcome and cared for. There's a great atmosphere in the home, lots of activities and home-cooked "real" food rather than frozen ready meals. I wouldn't hesitate to recommend Cambridge Court to those looking for a home with a heart!
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

A home with a heart we sure aspire to be, thank you for your kind words.

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Review from Susan O (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Cambridge Court for four weeks and as a family, we feel it’s the forever home for our mum. The manager, the assistant manager and every one of the staff have made my mum and our family very welcome, they have gone that extra mile to help our mum settle in and so us as a family have
become a part of their family. Mum has dementia and can be difficult at times but the carers can always get her to smile with their kindness and is settling in. Mum is always clean and well-fed (cake is her favourite) different menu every day and hot. I feel when I walk in my mum is safe and happy and that’s down to the whole team so thank you from me and my mum.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your kind words, mum settled in well and we will continue to make her stay as comfortable as we can.

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Review from Rob D (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 85-year-old mum has been a resident at Cambridge Court for over two years now. She suffers with various health issues including onset dementia and requires 24-hour care and the biggest compliment I can give is that she is healthier and happier now than before she arrived. It’s never an easy decision
when that day comes but thanks to the amazing, hard-working and caring staff we know Mum is being cared for and looked after and is with professionals who genuinely make her quality of life much better. Cambridge Court is a lovely building and Mum’s room is very comfortable, always clean and with her own en-suite toilet. Mum is always clean and well dressed and gets involved with so many fun activities which we can share on Facebook. I wouldn’t hesitate in recommending Cambridge Court and can’t thank all the staff enough for the care they provide for my lovely mum.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thanks, Rob for your kind words, it is a pleasure to look after your mum.

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Review from Sylvia R (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Cambridge Court for around eighteen months now, the care Mum has received has been excellent, staff are lovely and really do care about the residents, there is always a lot of entertainment, crafting, dancing, singing etc to maintain the resident's mental wellbeing. Huge
thank you to the manager and her team for giving the best care and keeping everyone safe during the last year, especially during the pandemic, how on earth they've coped, I don't know, must have been very challenging for all. The manager has adhered to all the guidelines in place and ensured my mum has got through this, we are incredibly grateful to you all.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your kind words, it hasn't been always easy, but we will always do our best.

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Review from L P (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly commend the manager and her team for every aspect of Mum's care. She is cared for affectionately, with respect for her dignity. Cambridge Court has a very friendly atmosphere and we are always warmly welcomed. Mum is thriving here and we have the peace of mind that she is safe, well fed (she
often comments on how good the food is!), and entertained. A range of activities are provided for those who want to join in and we are kept up to date with goings-on in regular newsletters and a Facebook page. We often spot Mum singing along. The staff are lovely and we are very grateful to them, especially over the past year when it has been so difficult for everyone.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you for your kind words, we like to keep you informed, it is very important especially in the past year.

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Review from James F (Son of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Cambridge Court for the last six-seven weeks and the way they have looked after him has been absolutely superb. The staff are so friendly, helpful and go over and above what you would expect. A really personal touch with things like breakfast and also treat him as if he has been there
for years. The whole family really appreciate what you are doing.
Thank you
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, it is a pleasure to look after your dad.

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Review from Carolyn C (Daughter of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is absolutely amazing. Dad now requires more care than we could give and we had to make the heart-breaking decision for him to move to the home. Every member of staff is a credit to the caring profession. The home is so well led by the manager who has shown my dad and our family so much care
and compassion. All staff are caring and compassionate and I would recommend the care to anyone who needs it. Nothing is too much trouble and everyone goes above and beyond. This care is outstanding.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you so much for your kind words, we love our job and we are so pleased that it shows.

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Review from Jackie K (Daughter of Resident) published on 19 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough in Cambridge Court who are looking after my lovely dad. Hardest decision of my life for Dad to go into permanent care but the best. He is well cared for, looked after, entertained. The staff go above and beyond in their daily duties. Thank you so much.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Thank you Jackie for your kind words, it is an utmost pleasure to care for your dad. He is the king of the castle.

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Review from Albert C (Husband of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for the care and safety they have given my wife. She is always kept busy with the activities programme, they have a full-time coordinator. A big thank you to the manager for the support she has given me over the last few months. Me and my son picked the right care home
that’s for sure. Thanks once more.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

Your wife keeps us smiling and dancing all the time. Team Cambridge Court.

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Review from Angela M (Daughter of Resident) published on 3 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been very pleased with the care my mother has received at Cambridge Court, especially since March when the UK went into Lockdown. As usual, the nurses always communicate with me when my mum is ill or has appointments and since lockdown the manager has kept us constantly informed through Facebook,
mobile calls and messages and will help with any communication with my mother. Activities for the residents have continued with events and themed evenings/meals, the staff are constantly endeavouring to create an engaging, entertaining home life for the residents which is very much appreciated. I am very impressed with the manager, she is passionate, determined and keenly interested in the residents' welfare and relatives' concerns. Her enthusiasm fills me with confidence that my mother will be taken care of. I especially appreciate the hard work and dedication all the staff have shown over the Coronavirus period which being so traumatic must have been very difficult.
Reply from Alena Petrie, Home Manager at Cambridge Court Care Home

It is a pleasure to look after your mum and we will keep in touch. Team Cambridge Court.

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Review from Rachael O (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Cambridge Court Care Home since 2019. Yes at first I was worried an had lots of thoughts of if I'd done the right move for Mum. Mum has vascular dementia, and I can't begin to give great thanks for all the support the staff have given her and us her family. As this past
year has been so difficult and we've not been able to see her an hold her hand, I know my sons, her grandsons and their partners have found this really difficult, and for Mum to have not been able to hold her first great-grandson is upsetting but we're looking forward to that day to a brighter time when we can get that picture of a family group.
Just to end by say a massive 'thank you' to all at Cambridge Court for looking after our mum.
Reply from Jagjit Sandher, Operations Director at Cambridge Court Care Home

Thank you for your review Rachael and your kind words. We understand how difficult it is having someone else care for a loved one and we thank you for trusting us.

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Review from George W (Brother of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been a resident since July 2018 and we are happy with the care she is receiving, even in normal times we are unable to visit often as we live in Essex. Receiving regular messages and seeing on Facebook the activities which take place are appreciated. We especially enjoy seeing photos of
my sister and seeing how well she looks. We realise what a tough year it has been for the staff and we thank them for all they are doing.
Reply from Jagjit Sandher, Operations Director at Cambridge Court Care Home

Thank you for your review George and I'm pleased that you're happy with the care we provide.

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Current Review Score: 9.9 (9.886)

Overview of Review Score

The Review Score of 9.9 (9.886) out of 10 for Cambridge Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.886 for Cambridge Court Care Home is calculated as follows: ( (266 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 299 Ratings = 4.886
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cambridge Court Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Alena

Alena Petrie

Job Title: Home manager Joined: 2019

My name is Alena, I have a Level 7 diploma in strategic management and Level 4 in Leadership and management in health and social care. I became a manager at Cambridge Court in November 2019 and have over 20 years of experience in care. I have a real passion for caring for the elderly and how to make a real difference in their everyday lives. I motivate her team to achieve the best outcomes for all who live at Cambridge Court and involve families and friends in the care as much as possible.
We have been nominated in two categories for National British care awards and also in Dementia care awards. We feel honoured as those nominations came form our families and their recognition of our hard work is the one which matters the most.

Michelle

Michelle McQueen

Job Title: Deputy Manager Joined: 2019

Michelle joined the team in 2020 and became a deputy manager in January 2021. She is an excellent support to the home manager and staff, always smiling and positive. Every issue has a solution.

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