Holly Bank Nursing Home

27 Park Road, Southport PR9 9JL
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9.9 26 Reviews
  • Holly Bank Nursing Home, Southport
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 12 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • Self-Funded Nursing Care: from £1250
  • Self-Funded Nursing Dementia Care: from £1250

Also depending upon the assessments needs of the residents

These prices are only a guideline, please contact Holly Bank Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Max Healthcare Group Ltd

Person in charge

  • Ruby Thomas (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (12)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting hours are open to famines and loved once

Parking

  • Free on street parking.

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Holly Bank Nursing Home Reviews (26)

9.9

Holly Bank Nursing Home has a Review Score of 9.9 (9.905) out of 10, based on 26 reviews in the last 2 years.
Over all time Holly Bank Nursing Home has 26 reviews.

Overall Experience
  • 26
  • 0
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Date Published
  • 26
  • 2
  • 10
  • 26
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Reviewer Connection to Holly Bank Nursing Home
  • 10
  • 8
  • 2
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  • 1
  • 1
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  • 1
Total of 26, showing 21-26
Review from Melanie S (Daughter of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very happy with the care Holly Bank staff provide and my mum seems a lot happier since the change in management. I like the attention put into the social media page so I can see what Mum is doing in between visits. The activities that are provided for residents is stimulating and fun and
Mum seems to be stimulated to enjoy these fun times. Mum complains about the food but my sister and I are working together with the care manager to find healthy choices that Mum likes. I find the health care is thorough and Holly Bank communicates if there are any concerns.
Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for the lovely review and as discussed with you the menu's option is suitable with Mum, we will definitely look it it once finalised by you. For the cleanliness of the home we have installed an air quality control system in each floor which reduces the presence of any allergens, germs, airborne germs and odour.

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  • Treated with Dignity
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Review from Patricia S (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Holly Bank for almost 3 years and she is so well cared for. The staff are all lovely and nothing is too much trouble for them. Mum is treated with dignity and respect at all times which gives me peace of mind. The quality of care is excellent and the home is spotless - a real
credit to the manager and her husband. I am kept well informed of any change in Mum's health and when appointments have been made for her with the hairdresser etc. Communication is very good. Holly Bank has a lovely calm atmosphere which is quite different to Mum's previous home and which she much prefers. The home-cooked food is a real bonus too! I would not hesitate to recommend Holly Bank.
Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely compliment and we as a team will keep our high standards of care.

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Review from Karen W (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a difference since the new owners arrived.
Such a warm and welcoming environment when you come to visit.
The Christmas period has been lovely at Holly Bank, a visit from the local school to sing carols, a great party afternoon, with the brilliant singer, the home decorated so beautifully and
a fantastic Christmas dinner, dad loves the food and the quality is amazing. The social media for residents' family and friends is great so extended family can still see how dad is.
We cannot thank Holly Bank enough for everything they do to care for Dad and the other residents.
Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely feedback and we will continue with high standard and quality care.

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Review from Neil M (Son of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very apprehensive when we found out the home was being taken over, however, that has certainly been eased by the way the management team have made improvements to the day-to-day running of the home. To be honest, also some things that had not been apparent by the previous owner.
They keep the
family updated on how my mum is doing through chats and family meetings with encouragement from family members on any further improvements and events the residents may enjoy.
The staff are excellent and always welcoming and very caring and a credit to the manager and her husband. My mum is safe and happy I cannot praise the home and staff enough and would have no hesitation in recommending HollyBank.
Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you for the lovely review and I am glad to know that you are happy with the quality of care Holly Bank provide and will continue our best.

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Review from Lisa S (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just attended the second family meeting afternoon at Holly Bank. What a lovely afternoon was had by all! Held in the living room, residents, family & friends, lovely food & drink available, a fundraising raffle with super prizes, and an update of plans going forward from the new owner.
The new
owners have taken onboard a lovely small nursing home, and are gradually making changes to the way this home is run - all positive! New menu options, regular activities, Resident Of The Day, and a social media group for example. All in all lots more communication and overall so welcoming & friendly. All the staff are so caring and are such a credit. Dad is very, happy here & so well cared for. All of his needs are more than met, and the staff are very quick to pick up on changes in his health and will call for advice from the GP etc. without delay. Opticians, hairdressing and chiropodist appointments are also scheduled.
We cannot praise Holly Bank enough, thank you for all you do.
Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much Lisa for your lovely words and will continue the high standards of care.

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Review from D D (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been so much happier since the manager and her husband took over and have endeavoured to make improvements on the social interaction side that had been sorely missed since the pandemic. The atmosphere of the home is happy and Mum feels safe and loved there, the only feedback I get from Mum is
sometimes the food isn’t great but I think this will improve as the cook gets to know what the residents like and dislike. Family feedback is encouraged which is great to feel listened to, 100% improvement with the new owners but still room for improvement on the food.
Reply from Ruby Thomas, Manager at Holly Bank Nursing Home

Thank you so much for your lovely words. I am glad Mum is happy and we are trying our best to continue making improvements across all areas of our home and will look into Mum's preferences of food. It's nice to be part of the Holly Bank family and we had good support of our staff, resident's and families. Thank you for your support.

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  • Treated with Dignity
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  • Value for Money
Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Holly Bank Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Holly Bank Nursing Home is calculated as follows: ( (279 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 306 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Holly Bank Nursing Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 12 registered maximum number of service users is 2.4, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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