St Nicholas Care Home

21 St Nicholas' Drive, Netherton, Bootle L30 2RG
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7.6 48 Reviews
  • St Nicholas Care Home, Bootle
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 176 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Penny Maughan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (176)
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St Nicholas Care Home Reviews (48)

7.6

St Nicholas Care Home has a Review Score of 7.6 (7.573) out of 10, based on 1 reviews in the last 2 years.
Over all time St Nicholas Care Home has 48 reviews.

Overall Experience
  • 23
  • 19
  • 4
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  • 2
Date Published
  • 48
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  • 1
  • 47
Reviewer Connection to St Nicholas Care Home
  • 14
  • 11
  • 5
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 21-40
Review from G O (Daughter of Resident) published on 1 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the overall home good, with some exceptional staff. I feel the home lacks enough activities. More entertainment should be provided or trips out. I'm sure if asked, friends and relatives would help. But on the whole, more day to day activities.
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Review from Lynn M (Niece of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very attentive staff and treated my aunt's death with the utmost respect, even turned up at the funeral (on a day off).
The home was clean and tidy and plenty of activities if wanted.
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Review from Margaret B (Sister-in-law of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really pleased with the quickness of assessment in hospital and admission to the unit. Staff and nurses care for all his palliative care.
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Review from K B (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here since February 2018. Took a couple of months to settle but has done and seems happy as she can be.
I have not as much worry as I know mum is being looked after.
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Review from Clair D (Granddaughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are always on hand. The home is immaculately clean. The food seems to be of a good standard.
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Review from M R (Wife of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are extremely helpful. The entertainments lady is not really helpful.
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Review from Frances P (Sister of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and facilities that St Nicholas Care Home provide for my sister. The staff are really great in Brocklebank. Could ask for nothing better.
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Review from Stephen G (Son of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and understanding to my Mum's care is excellent. My mum is settled and happy in this environment. The staff are very helpful and friendly and professional.
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Review from Rita G (Wife of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Nicholas Care Home looked after my husband so well.
He was in Gladstone House for three to four years but when his condition deteriorated, he was moved to Huskinson House. I cannot praise the staff too much.
They all treated him with very loving respect and on his difficult days they appealed to
his sense of humour. Their pastoral care was also extended to me which I greatly appreciated. Gladstone House now has the care of my best friend of 50 years on my recommendation.
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Review from I C (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad settled in very well as the staff were friendly, concerned and interested in him as an individual. His room is clean, spacious and clothes well laundered. On every visit, he is clean and tidy. He enjoys his food and he is shown consideration when he prefers to remain a little longer in bed. There
is usually a relaxed atmosphere, but other residents, if feeling unsettled, are dealt with patiently.
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Review from Judith R (Relative of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff on the unit where my sister lives are kind, caring and competent. They do their best to optimise her health and wellbeing.
The funding level nationally and locally does hamper them providing excellent care, for there is insufficient funding to regularly promote community presence for the
residents. This is a real shame as many of them are only middle aged.
The quality of the food has improved since my complaint, packet (smash) potatoes has no place in residential care menu's.
Reply from Clare Sheehan, Careline Advisor at St Nicholas Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted that you would be likely to recommend the service to others and thank you for the very positive ratings given. Thank you for your comments regarding funding and opportunities; we are working with Commissioners in regards to securing appropriate levels of funding to help promote enhanced community presence and participation for Residents with learning disabilities. Our new owners, HC-One, are looking at improvements which can be made in all areas and we are excited about the future of St Nicholas Care Home.

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Review from B O (Niece of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are confident that our uncle is being looked after well. The staff are pleasant and approachable. Our visits are not very frequent due to commitments so our observations below are based on what we have seen. We are confident that if any problem does arise HC One will contact us. We think this care
home is expensive because self-funding clients are in the minority and therefore subsidise the clients funded by the local authority. It is unfair on people who have worked hard to fund their own retirement.
Reply from Clare Sheehan, Careline Advisor at St Nicholas Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are delighted that you would be likely to recommend the service to others and thank you for the very positive ratings given. Thank you for feedback regarding funding, HC-One strives to provide high quality care providing best value for all funders both statutory and private. Our new owners, HC-One, are looking at improvements in all areas to enhance value for all, and we are excited about the future of St Nicholas Care Home.

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Review from Barbara M (Wife of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff at the home are pleasant and very patient with the residents.
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Review from Linda C (Wife of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always helpful and caring. Some areas of rooms could do with more attention in the cleaning issues. The chairs that the residents sit in could do with a 6 monthly clean and also side of the removable bed covers should also do with the same.
Reply from Clare Sheehan, Care Advisor at St Nicholas Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. We are delighted that you would be extremely likely to recommend the service to others and the very positive ratings given.
Your concerns raised regarding the cleanliness of the chairs and bedsides/bumpers have been addressed with our Senior Housekeeper and activities offered and food are areas already being reviewed. Our new owners, HC-One, are looking at improvements which can be made in all areas and we are very excited about the future of St Nicholas Care Home.

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Review from J M (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It's coming up to a year since my dad became a resident. His needs are met by the staff which can be very challenging for both. They are very warm and friendly, I never feel worried when I leave my dad.
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Review from John B (Son of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the time of writing, my mother has been in care for coming up to three years. I have been satisfied with the overall care and attention she has received, she is comfortable, enjoys her food so have I from time to time, compliments to the kitchen staff, and her room is kept clean to a good standard.
The unit staff keep me informed of any minor issues regarding mum's condition.
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Review from Michelle M (Granddaughter of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Myself and family could not thank the staff enough for the care my nan received in the final 5 weeks of her life. She stayed in Langton. The staff were so accommodating, friendly and caring to my nan and all the family.
Nothing was ever too much for them, they sorted things straight away. They also
made it our home too.
We will be forever grateful and appreciate it so much and could never repay them for the love and hospitality they showed us.
I would highly recommend it for a loved one.
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Review from M R (Son of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at St Nicholas Care Home for a short period before she passed. The staff were fantastic with her. The office staff were really helpful getting mum admitted in a speedy time. They were really supportive of me and my wife.
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Review from C M (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was a resident for ten years and always received the best care possible from the management, care, assistants even the cleaning staff. Always friendly when visiting and made welcome by everyone. The office staff were very helpful when I needed advice and always pleasant.
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Review from S M (Daughter of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in St Nicholas for 5 years. She loves it there, she is treated with dignity and respect and so am I.
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Current Review Score: 7.6 (7.573)

Overview of Review Score

The Review Score of 7.6 (7.573) out of 10 for St Nicholas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for St Nicholas Care Home is calculated as follows: ( (8 Excellents x 5) + (1 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 11 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.028 Points relating to the number of positive Reviews for St Nicholas Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 176 registered maximum number of service users is 35.2. 1 Positive Reviews ÷ 35.2 = 0.028
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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