Mariners Park Care Home

My mum and dad moved to Mariners Park Care Home three years ago. Since then they have been through lots of things. I find it hard to put into words just how grateful they and the rest of our family are for the love and support of the whole team at Mariners Park.

It's hard to be specific. So here's one thing. Last week i was in the back of an ambulance with my mum. The paramedic said 'you just know when you go into a care home whether it's a good one and this is'.

Living in a comunal environment is not easy, especially after a lifetime of making your own decisions. The whole team at Mariners, from the kitchen to the care manager, do their bit to make things as good as they can be.

My Dad spent the last six months of his life at Mariners Park. Every aspect of the home is first class in every way. My Dad was very happy to be there. Full marks to the manager and all her fantastic staff!

My mother's daily lived experience in the care home is excellent and her care is outstanding. Her quality of life has improved even if we cannot stop the ageing process.

My mother has been in the Atlantic wing at Mariners Park Care Home for a year now and I can not praise the management and care staff highly enough. The staff are friendly and efficient and always have time for a chat. Any concerns are dealt with promptly and efficiently. My mother adores the activities, particularly singing, music and movement. She enjoys having her nails painted and her hair done. The social interaction has had a real positive impact on her general demeanour compared to when she was living at home. We enjoy going to the Trinity House hub with my mum on our visits, for a cup of tea and a teacake (and a full English for my husband!) where we enjoy the spectacular views across the Mersey. So happy and relieved we managed to find this gem of a place for my lovely Mum.

The dining area is a lovely place to catch up for a coffee with other service users outside of their rooms and the catering staff do everything possible to accommodate users staff and visitors. Overall no complaints a great place to be.

I think I'm very lucky that Mum was able to get a place at Mariners Park two and a half years ago. I guess no one wants to be in a care home, least of all my mum, but all the staff - administrative, caring, household and nursing - are consistently kind, accommodating, understanding and generous, and they made her feel at home right from the start. I've visited a lot of care homes in recent years in relation to my parents, other relatives and friends, and very very few bear comparison with Mariners Park.

My wife has been at Mariners for nearly 5 years with dementia and has been slowly declining. The staff have cared for her at the appropriate level throughout, and as her needs have changed with time so staff members have adjusted the care being provided. I am enormously grateful to them all for looking after my wife so well. I am kept advised of the situation and am given updates when the need arises. The rooms, the lounge and the dining area are always clean and bright which makes life so pleasant for everyone.

I have full confidence in the care home and in the way in which they care for my mother.

All staff are very friendly and spend time to talk to mum & us whenever needed. As we live a distance away it is a big relief to know that we don't have to worry about the care that Mum receives. There appears to be an ethos of continuous improvement & a proactive approach to treating Mum's condition. We have also felt cared for by the staff.

My aunt has been a resident since December 2018. In this time the staff have strived to ensure that she is content and comfortable. Their communication is very good and I feel secure that my aunt is well looked after.

My observations conclude that the staff are led by examples of good practice and leadership, which in turn has created a healthy workplace environment. All together absolutely beneficial to the ongoing care my mother receives. Thank you.

Both my mum (now sadly passed away last year), and dad have benefitted from the outstanding level of care from all of the staff at Mariners Park Care Home. They have become family to my dad and myself and go above and beyond for their Mariners family. I have absolute faith and trust that they care for my dad as I did. I am kept in touch and can ask any questions which are answered clearly and honestly. The home is a happy, caring environment with support available for myself and my brother who is based in New Zealand. I am so glad that my lovely dad got to go to Mariners Park.

Excellent standards of care, lovely staff, just so happy my Nan is there. It's so clean and bright and it's such a relief knowing she's well looked after and not just stuck in her room on her own all day. Her room is nice but it's nice that she can go to the lounge and onto the balcony outdoor area.

The home is welcoming and spotlessly clean.

The views are great too!

The staff and nurses here took such incredible care of my Dad, they’re compassionate and truly care about their patients and families. Not only is the staff great, the facility is clean and welcoming. We would visit my Dad several times a day and come and go at different times, and we were always greeted warmly. I can’t thank them enough for all they did for us, always went above and beyond for my Dad. Highly recommend this wonderful place.

Very caring home with lovely staff. My uncle seems happy and well looked after. It's lovely to see everyone knows his name and talks to him if he passes by and lovely activities are organised too.

I was just back in Wallasey for a week to see Mum so I was in and out of Mariners Park several times a day between 21/8 and 28/8. Mum had recently moved rooms and had made the transition very well. Mum has significant memory issues and the staff were marvellous and patient in their dealings with her. Mum sometimes gets frustrated towards the end of the day and the staff deal with it calmly and sympathetically and are able to calm her down and make her feel she is in the right spot. Which she is! The family and I are thrilled with the care Mum is getting and we know that she is safe and well looked after. Little things matter and mum had just had her nails done and was really enjoying the look and colour of her new nails. Mum loves being out in the sun and the staff know this and help her set up a chair on the deck whenever the weather allows. My father would be very pleased to know that his time in the Merchant Navy has enabled Mum to have such excellent care from the staff at Mariners Park Care Home. Thank you!

My brother is settled and happy and any requests to get him ready for a trip out are managed well. Special shout out to the dementia nurse and the team who care for my brother. They all go the extra mile when needed.

My nan has been in Mariners Park for about 20 years now, in different accommodations according to her needs at the particular time. She's 91 and in the care home now and I wouldn't have her in any other place. She's well looked after and being there so long she's comfortable with her surroundings. Hard not to be with a good standard of care and housing plus amazing views over the Mersey. I have no issues in recommending Mariners Park to those eligible.