Westhaven Nursing & Residential Home

My mum Heather passed away at Westhaven she had been there for three years. Every member of staff was amazing to her in this difficult situation. Chris and Stacy were amazing in her last days and all the carers. On off the best nursing homes in Wirral.

Mum has been at Westhaven for nearly 3 years. Even though her health has deteroriated, the care she is given is excellent. We cannot praise Westhaven enough.

A big thank you to the amazing staff at Westhaven, especially the activity staff, for making mum's 90th birthday a special day for her and a giving her a lovely party. It was a day we will all cherish and she had a wonderful time. She has been welcomed into the Westhaven family and treated with love, care and respect and is happy here. It gives me great comfort to know she's in good hands and living in a happy environment. Thank you all

Mum was resident at Westhaven for two months and received excellent care during her stay. The staff went to great lengths to help her settle in and make her feel at home and welcome. The team were so friendly, and the senior managers, registered nurses, carers, housekeepers, kitchen staff and caretaker all worked together to give Westhaven a really homely feel. They took time to get to know Mum and to accommodate her wishes and preferences at all times. I would be happy to recommend Westhaven to anyone looking for residential or nursing care.

Amazing care to my aunt, the caring staff are dedicated, and nothing is too much trouble. All of the staff from Matron down are kind, compassionate and supportive to family members too. I cannot speak more highly of Westhaven. As I left Westhaven for the last time after my aunt's passing, I felt as if I was saying goodbye to long-time friends. Thank you all at Westhaven.

My friend Mary as far as I can see is well looked after, the home is clean and efficiently run, staff very good.

I visited my close friend with my little dog. The staff are extremely attentive and go above and beyond. No job is too small; the care is outstanding. The home itself is clean and modern. My very close friend is a nursing resident who can only say amazing things about the management, nurses and all staff. We can't thank you enough

My two elderly friends knew Westhaven as they had a relative living there, and were impressed by the home whenever they visited her. In time when they became more infirm they were happy to move in themselves. As a friend I saw how well looked after they were and how pleased to be in such a kind, happy and well run place they were.There is a lovely, interested, hardworking group of cares who could not do more for the residents than they do.

I felt very relieved and grateful towards all the staff at Westhaven because I felt that I was leaving my sister in good, kind, hands during the final weeks of her life. They could not have been more caring and attentive towards her and they also allowed me to keep in touch with both my sister and themselves knowing I lived a long way away and could not visit very often.

My auntie sadly passed away in the home last week and was cared for wonderfully by all the staff at Westhaven. I heartedly recommend Westhaven for anyone or their loved ones. We, as a family were touched by their kind, thoughtful and professional manner.

Not being familiar with the care system until my mother was really incapacitated and required nursing care from hospital I was upset anxious and didn't know what to expect. However my thoughts were put at ease here at West Haven. Not only did she receive excellent care and dignity, but they became my family in there I cannot express my gratitude enough. They looked after me.

Mum fell and broke her arm and we initially thought she could cope at home. Sadly that was not possible and we contacted Westhaven to see if mum could come to them for respite. The response from the Manager and the team was proactive and caring, and she went the next day and has been with them for 9 weeks. The care and support have been excellent, especially as I live many miles away and know mum was safe and well looked after gave me great peace of mind. The facilities are very good apart from the WIFI, and the rooms got very warm during the recent glorious weather! The range of activities provided was wide and mum thoroughly enjoyed them. Mum has improved and has now gone home but Westhaven is the place she would like to return to if she needed extra support in the future.

Treated with friendliness and respect by all staff. My husband found most staff to be caring and friendly. However, a few members did not appear to show as much patience and kind demeanour as others. On the whole, they treated him with warmth and friendliness as they did myself. He was given a choice of meals and enjoyed them.

The care, love and support shown to both our mum and family was exceptional. We can not thank you all enough.

My sister moved from another setting to Westhaven in March 2024. I wish she had moved sooner. Although her needs were complex, they always listened to our suggestions and all staff (managers, nurses, care staff, hostess team and admin and maintenance staff) did their very best to befriend my sister and help her settle and be comfortable. Their care, clinical acumen and compassion were always present, timely and never withheld. My lovely sister was safe in their care. Thank you all.

Visited Westhaven for a birthday celebration and was struck by how clean the home was, with a nice friendly atmosphere. It was also very inclusive, with residents being well looked after.

Well done Westhaven.

The management are excellent! They have done everything in their power to make my husband and I welcome at this very uncertain, unsettling and sad time. They've gone above and beyond to meet all of my husband's needs and have also been a big comfort to me when I needed them.

Great facility, great staff, very caring approach. The team always goes the extra mile and looks after my Dad and considers the full family and others and how they can interact. He is treated with respect and dignity.

On arrival staff are always polite and helpful. My aunts room is always clean and she always state that she feels safe. When needing medical attention it is always priority given. My aunt enjoys the activities in the lounge. If she is well enough. All in all a very efficiently run care home, with professional staff and a high standard of care.