Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB

Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care, including dementia care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.

Group: Minster Care Group

Person in charge: Maureen McDonough (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Cancer Care • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Smokers. Ages 65+.

Single Rooms: 52

Shared Rooms: 0

Rooms with ensuite WC: 52

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westhaven Nursing & Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Westhaven Nursing & Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.802 for Westhaven Nursing & Residential Home is calculated as follows: ( (137 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 11 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.802) from 14 Reviews


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westhaven Nursing & Residential Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westhaven Nursing & Residential Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

Mum moved in December 2016. I was made to feel welcome anytime, and mum as if she already moved in. Mum has become frail, forgetful and has had several TIA's. The staff are wonderful! The care that she has received is second to none. She is encouraged to take part but respected if she declines. I have lost count how often I have recommended Westhaven. A home is only as good as its staff - who are fantastic!

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

Overall Standard

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Average Rating:   4.9 out of 5

maureen McDonough, Manager at Westhaven Nursing & Residential Home responded to this review on 18 Apr 2018:

Thank you for your comments. The staff ensure that Westhaven feels like home to our resident's and we the staff feel privileged to work in their home. It is so nice when a resident says can I go home and they mean Westhaven. Comments like this reinforces to the staff that what they do makes a difference.

Westhaven, a purpose-built home, offers excellent accommodation and facilities.
All staff are warm and caring.
Food provided is excellent and they have a comprehensive entertainment plan for residents.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

M McDonough, Manager at Westhaven Nursing & Residential Home responded to this review on 21 Mar 2018:

Thank you for your kind review. The staff always try to give the clients and their families the highest standard of care.

My father was in for five months from May 2017. I feel his care was adequate and the staff were friendly. I do feel that the departure of staff (who organised and took part in a large part of the entertainment activities) was greatly missed and affected my father and other residents morale due to lack of stimulation.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

Maureen McDonough, Homes Manager at Westhaven Nursing & Residential Home responded to this review on 20 Nov 2017:

Unfortunately due to The Activities Co-ordinator leaving for reasons outwith her control we were without a dedicated activities Coordinator for five weeks but during this time there was extra outside entertainers brought into the home and the staff arranged daily activities even taking some residents out.

My father was admitted to Westhaven in March 2017 and was discharged home in August.

The care, including medical care, was of a very high order and the facilities were modern, always clean and attractive. Staff were attentive and personable and genuinely built up a relationship.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

5 star in every way.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   4.9 out of 5

My wife is well cared for and comfortable. The facilities are good and the staff, kind and attentive.

How likely would you be to recommend Westhaven Nursing & Residential Home? Likely

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Average Rating:   4.4 out of 5

My Mum moved into Westhaven after a 2 week hospital stay. We found the whole experience of Mum being in the home as a positive experience.
Mum was in Westhaven from March to May 2017 until her death.
All of the staff were so caring, supportive and helpful to both Mum and all the family.
I can't praise them highly enough for their help to our family during this most difficult time.
Many thanks to all who work there.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Exceptional service and care provided by all staff and management.
At almost 91 my mum's first experience of a residential home while she recovered from a cracked rib, was 5-star luxury.
The care she received, along with the friendliness of all staff is very much appreciated.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

We were extremely pleased with the care and kindness shown to my husband whilst in Westhaven Hoylake.
He was happy and the staff were so kind to him. It was a lovely place to visit and we would recommend it to other people.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

Warm, friendly and helpful. Kept up to date with information relevant to the resident.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mum was admitted to Westhaven Nursing & Residential Home at the beginning of April.
She arrived following an illness in hospital. All levels of staff have ensured mum's safety, dignity and have encouraged her to achieve her full potential despite being so unwell. The staff have cared for mum but also us as a family. We have been guided along the quagmire of medical and financial issues. I have to return to Australia leaving feeling reassured that mum will be beautifully cared for in life and in death my gratitude is immeasurable.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

This is a wonderful place. My mum had a very bad fall and has admitted first to hosptial and then she was transformed to Westhaven care home where the staff and other patients are very nice and friendly.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   5 out of 5

My mother's care has been excellent since she moved in. I cannot fault the staff who are kind, considerate, well trained and efficient. Rooms are excellent. Being new and purpose built, the home is not cosy and feels a little sterile but all facilities being on 1 floor with wide corridors activates mobility. Pictures on the wall of the resident's era improve the ambience. Low, plain glass windows allow residents to look out but gives no privacy. This is to be rectified with film on windows. Being a new home, activities have been slow to get started but are now going well. Visitors are welcome at all reasonable times of day with early mornings and mealtimes protected at residents request. Residents and relatives meetings have taken place and views are listened to and acted on where possible.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have found the home to be very caring. Since moving into the home in October 2015 my mother's health has improved greatly due to the excellent care by the friendly and motivated staff. The home is very well run and all the staff always go the extra mile.

How likely would you be to recommend Westhaven Nursing & Residential Home? Extremely Likely

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Average Rating:   4.6 out of 5

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