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- Westhaven Nursing & Residential Home







Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.
The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
Care Provided by Westhaven Nursing & Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Westhaven Nursing & Residential Home for full pricing details and T&Cs.
Contact Westhaven Nursing & Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Siobhan Christie (Area Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1972
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Westhaven Nursing & Residential Home Reviews (124)
Westhaven Nursing & Residential Home has a Review Score of 9.7 (9.735) out of 10, based on 24 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 124 reviews.
I was in a previous care home before moving into Westhaven Nursing & Residential Home just over a year ago (Aug 21). Westhaven has been a revelation as far as my experience of a nursing home goes. The management and staff are amazing and can't do enough for you. They are kind and thoughtful. I don't get involved in the activity programme but am always asked to join in.
It is an absolute pleasure to have you in Westhaven, you always have a way of brightening up the mood on the unit, and it has been our pleasure to see how well you settled into the home.
My mum suffered from Alzheimer's disease and resided full-time in Westhaven from February 2021 until her passing in August 2023. I cannot speak highly enough of the care, love and attention Mum received whilst she was a resident. All staff are a credit to the home and made Mum a real part of Westhaven, which became very much her home, where she was happy, safe, clean and comfortable. We were always welcomed, nothing was too much trouble for the staff who would sing and engage with Mum all day long. Lots of parties and fun activities too. I would 100% recommend Westhaven- we were always kept informed of Mum's health situation, her meds and changes to her care plan. Mum was treated with dignity, understanding and love.
She will be missed by us all. Once again please accept our condolences on your loss.
My dad was at Westhaven for such a short time. The care and attention were faultless, however, he was given so much support his condition improved before passing. All staff and nurses spoke to him with respect and care looking after my mum who also visited daily. Would highly recommend this beautiful home for loved ones. Every aspect was to a high standard. They deserve more than our thanks as a family indebted to them for making my dad happy comfortable and relaxed in his last weeks. Thank you all.
The staff found your dad to be a true gentleman with a kind nature and a very supportive family. Thank you once again for choosing us to look after him.
Sadly that wasn't to last too long.
All the staff, literally from the cleaners, maintenance, kitchen staff, carers, nurses and management cared for him so well and also to our large family that spent time with Dad.
His final hours were spent with family and we were cared for as much as they did Dad.
Absolutely fantastic team.
Thank you so much for the taking time to write this review. We were very sorry we didn't have more time to get to know your lovely dad but it was our honor to look after him. Please accept our heartfelt condolences on the loss of your dad.
However, gaining entry at the weekend/on bank holidays, is very difficult. In the winder it is possible to be outside ringing the bell in wind, rain snow and hail for 10 minutes or more, whilst staff are busy caring for residents.
I will raise the issue of the main door again and see if this can be resolved as soon as possible.
Highest possible praise for the wonderful people at Westhaven, who have taken the best care of our grandad in his final weeks. Such comfortable and pleasant surroundings. Treated with so much kindness and respect. We couldn't be more grateful.
He was very proud of all of his family saying his wife was the love of his life and his family meant the world to him.
My grandad was recently admitted for end-of-life care, the home fought for him during his time there to ensure he was receiving the best quality of life and care. On the evening of his passing the staff couldn't have done enough to help us as a family. Throughout the whole admission they didn't just look after Grandad they looked after us too! Everything we wanted in a care home for Grandad Westhaven provided and more! All the staff there are angels and words can't express how grateful I am for their care and compassion during what was a very difficult time for us. Thank you, Westhaven for giving us the quality time with Grandad that we so desperately wanted before we said goodnight for a final time.
Thank you for this lovely review. It was such a pleasure to look after your lovely Grandad. We felt honoured that you chose us to look after him during his final illness. He told us that the most important things in his life were his lovely wife, his children and grandchildren and a well-known football club coming a close second.
The manager leads a very good team.
Thank you so much for your feedback. It was our pleasure to look after your mum; she will be remembered by us all. You are all a real testament to her.
Management is very informative.
All staff were 100% caring and supportive throughout the care of our mother.
Thank you for your lovely review. We find it so heartwarming and such a privilege to look after a lady who was obviously so loved by you all.
Mum died peacefully at the beginning of June after a long decline with vascular dementia. She was cared for with kindness and compassion by all the staff who had contact with her. The management team were always on hand and aware of mums condition. Their open-door policy and understanding went a long way to helping calm our anxiety and distress at witnessing Mum's deterioration. We have no hesitation in recommending Westhaven as a home.
Thank you for taking the time to write a review. Your mum will be remembered fondly by everyone as she was such a gentle soul
An excellent place for respite care.
Thank you for your kind review. We were so pleased to be able to have your mother-in-law stay with us once again. We hope she has settled back at home well and has enjoyed the good weather.
Westhaven Nursing Home is the best care home I have ever been to. The staff are friendly and helpful, nothing is too much for them, the facilities are fantastic. It is like a five-star hotel.
It is our pleasure to look after your Aunt.
Mum had stayed at a previous care home but the difference at Westhaven is astounding - staff actually care and conduct their duties in a professional and compassionate manner, showing regard for residents' dignity and privacy. The home smells fresh and clean, clothes are laundered and pressed quickly. In addition, celebrations and events e.g birthdays, Christmas etc. are acknowledged with gifts, banners or cards and this makes the residents feel valued and part of a family.
I would recommend Westhaven and, on behalf of our family, extend thanks to all the staff for caring for our lovely mum.
Thank you so much for your lovely review, each and every review means so much to all the staff. We value each and every member of our staff and reviews like this reinforce to them that their caring, professionalism and compassion mean so much.
Our experience of Westhaven has been excellent. The staff are superb, professional but also caring and approachable. This attitude stems from the management, matron and deputy and it percolates throughout the organisation. My dad has been really well cared for, and happy at Westhaven.
Thank you so much for your kind review. Your dad will be missed by us all, he had a lovely smile and a great sense of humour and was a real character. I will pass on to the staff your kind comments. It was an honour to look after him at the end of such a long and productive life.
I would like to thank everyone for the excellent, compassionate care that was provided for my mum at Westhaven. She was treated with respect and sensitivity by the kind and caring staff. We as a family could not be more thankful for your help and support. We were always made welcome when we came to visit mum and were kept well informed of any changes in her health. Mum could not have been in a better nursing home and we will never forget the wonderful staff who do such an amazing job.
It was such an honour and privilege to care for your mum and to meet yourselves, she has left a big hole in the life of the unit and we wish her well, for her life in her new home, and yourselves for all your future endeavours.
Everyone seems approachable and friendly, and above all, they all really care for their residents; they keep us up to date with everything regarding Mum, and she has formed really good bonds with them all.
Food is great, there is always a choice of meals, and Mum's appetite has increased so much since she's been there.
I cannot recommend Westhaven enough.
Well done, to all at Westhaven.
Thank you for your very kind review. It is always nice for the team to hear positive feedback. As you say your mum has settled into the home very well. It is always an honour to be trusted to look after people's loved ones.
I have no hesitation in recommending Westhaven as an exemplary care home.
It was a pleasure to know your family and an honour to look after your mum. She will always be remembered fondly at Westhaven.
Please once again accept our condolences on the loss of your lovely mum.
The manager and her team provided care and support during a difficult time. Helping to ensure my mother had a comfortable, pain-free and peaceful death.
Once again please accept our condolences on her passing.
My mother was a resident from May 2021 until her death in May 2022. Westhaven was the ideal home for her, always a clean, caring and well-maintained environment. The care teams were always lovely and obviously cared for the residents deeply. The cleaning, catering and management teams also could not be praised enough.
It was a pleasure for us to look after such a lovely lady who had a smile that would light up the room and make everyone else smile.
The nursing team acted promptly and with compassion to ensure that my father was comfortable. The communication with our family was kind and thoughtful. We are truly grateful to the whole team.
Thank you for taking the time to write a review. It means such a lot to the staff to know that the care and support they provide help residents and their families during their time at Westhaven. It was an honour to look after your father and please accept our heartfelt condolences once again.
Bed Vacancies
Please contact us for latest vacancies.
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Awards / Recognitions (3)
- 22 Mar 2024Recipient: Westhaven Nursing & Residential Home
- 11 Nov 2023Recipient: Westhaven Nursing & Residential Home
- 01 Feb 2018Recipient: Westhaven Nursing & Residential Home
Accreditations
There are no accreditations posted yet for Westhaven Nursing & Residential Home.
Meet the Team (0)
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