Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.8 119 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
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Care Provided by Westhaven Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1500

These prices are only a guideline, please contact Westhaven Nursing & Residential Home to find out the exact price for your requirements.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Maureen McDonough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (119)

9.8

Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.754) out of 10, based on 33 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 119 reviews.

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Total of 119, showing 41-60
Review from R R (Relative of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highest possible praise for the wonderful people at Westhaven, who have taken the best care of our grandad in his final weeks. Such comfortable and pleasant surroundings. Treated with so much kindness and respect. We couldn't be more grateful.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your very kind review. It was such an honour to care for such a lovely gentleman.
He was very proud of all of his family saying his wife was the love of his life and his family…read more
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Review from Rebecca C (Granddaughter of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad was recently admitted for end-of-life care, the home fought for him during his time there to ensure he was receiving the best quality of life and care. On the evening of his passing the staff couldn't have done enough to help us as a family. Throughout the whole admission they didn't just
look after Grandad they looked after us too! Everything we wanted in a care home for Grandad Westhaven provided and more! All the staff there are angels and words can't express how grateful I am for their care and compassion during what was a very difficult time for us. Thank you, Westhaven for giving us the quality time with Grandad that we so desperately wanted before we said goodnight for a final time.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for this lovely review. It was such a pleasure to look after your lovely Grandad. We felt honoured that you chose us to look after him during his final illness. He told us that the most…read more
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Review from V S (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. Staff were very thoughful and helpful. They took great care of Mum and were very supportive of me and my sister.
The manager leads a very good team.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your feedback. It was our pleasure to look after your mum; she will be remembered by us all. You are all a real testament to her.
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Review from J L (Daughter of Resident) published on 24 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister and myself found the staff, both nursing and cleaners, all excellent in care and support.
Management is very informative.
All staff were 100% caring and supportive throughout the care of our mother.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your lovely review. We find it so heartwarming and such a privilege to look after a lady who was obviously so loved by you all.
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Review from Gillian R (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum died peacefully at the beginning of June after a long decline with vascular dementia. She was cared for with kindness and compassion by all the staff who had contact with her. The management team were always on hand and aware of mums condition. Their open-door policy and understanding went a long
way to helping calm our anxiety and distress at witnessing Mum's deterioration. We have no hesitation in recommending Westhaven as a home.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for taking the time to write a review. Your mum will be remembered fondly by everyone as she was such a gentle soul
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Review from Barbara B (Daughter-in-law of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring staff. Beautiful room. Good food. Variety of activities.
An excellent place for respite care.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review. We were so pleased to be able to have your mother-in-law stay with us once again. We hope she has settled back at home well and has enjoyed the good weather.
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Review from Marguerite S (Niece of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westhaven Nursing Home is the best care home I have ever been to. The staff are friendly and helpful, nothing is too much for them, the facilities are fantastic. It is like a five-star hotel.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your very kind review.
It is our pleasure to look after your Aunt.
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Review from T R (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Westhaven Nursing & Residential Home during August 2022 after a hospital stay and requiring nursing care. From the first day, it was apparent that the team at Westhaven were caring and efficient. The home is extremely well-led by the matron and her deputy and their caring philosophy
permeates throughout the staff. Their door is actually ‘always open’ should you have any queries.
Mum had stayed at a previous care home but the difference at Westhaven is astounding - staff actually care and conduct their duties in a professional and compassionate manner, showing regard for residents' dignity and privacy. The home smells fresh and clean, clothes are laundered and pressed quickly. In addition, celebrations and events e.g birthdays, Christmas etc. are acknowledged with gifts, banners or cards and this makes the residents feel valued and part of a family.
I would recommend Westhaven and, on behalf of our family, extend thanks to all the staff for caring for our lovely mum.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your lovely review, each and every review means so much to all the staff. We value each and every member of our staff and reviews like this reinforce to them that their caring,…read more
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Review from Yvonne M (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Westhaven has been excellent. The staff are superb, professional but also caring and approachable. This attitude stems from the management, matron and deputy and it percolates throughout the organisation. My dad has been really well cared for, and happy at Westhaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review. Your dad will be missed by us all, he had a lovely smile and a great sense of humour and was a real character. I will pass on to the staff your kind comments.…read more
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Review from Elaine H (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank everyone for the excellent, compassionate care that was provided for my mum at Westhaven. She was treated with respect and sensitivity by the kind and caring staff. We as a family could not be more thankful for your help and support. We were always made welcome when we came to
visit mum and were kept well informed of any changes in her health. Mum could not have been in a better nursing home and we will never forget the wonderful staff who do such an amazing job.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
It was such an honour and privilege to care for your mum and to meet yourselves, she has left a big hole in the life of the unit and we wish her well, for her life in her new home, and yourselves for…read more
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Review from Annmarie F (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is currently in Westhaven Care home after coming out of the hospital with a terminal illness. I was worried about mum going into care and whether she would settle, but I needn't of worried at all. After being recommended Westhaven, I went along to have a look and was welcomed very warmly by the
matron and shown around. My first impressions were very positive, and Mum has been there now for nearly four months; she is very happy there, the staff go above and beyond, there is always something going on in the lounge for all the residents, and the staff encourages everyone to join in.
Everyone seems approachable and friendly, and above all, they all really care for their residents; they keep us up to date with everything regarding Mum, and she has formed really good bonds with them all.
Food is great, there is always a choice of meals, and Mum's appetite has increased so much since she's been there.
I cannot recommend Westhaven enough.
Well done, to all at Westhaven.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your very kind review. It is always nice for the team to hear positive feedback. As you say your mum has settled into the home very well. It is always an honour to be trusted to look…read more
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Review from C B (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff at Westhaven Nursing Home have provided excellent care for my mother, they showed great kindness and support as her health deteriorated over the years. The environment is modern, welcoming, very clean and maintained to a high standard.
I have no hesitation in recommending
Westhaven as an exemplary care home.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review.
It was a pleasure to know your family and an honour to look after your mum. She will always be remembered fondly at Westhaven.
Please once again accept our…read more
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Review from J P (Daughter of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team provided care and support during a difficult time. Helping to ensure my mother had a comfortable, pain-free and peaceful death.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for taking the time to write this review. It was so nice to have the opportunity to care for your mother as she was a real friend to Westhaven prior to Covid restrictions visiting a…read more
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Review from P M (Son of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident from May 2021 until her death in May 2022. Westhaven was the ideal home for her, always a clean, caring and well-maintained environment. The care teams were always lovely and obviously cared for the residents deeply. The cleaning, catering and management teams also could not
be praised enough.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you once again for taking the time to complete a review. It does mean a great deal that you and your mum felt that Westhaven was the right place for her during the last chapter of her life.
It…read more
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Review from C I (Daughter of Resident) published on 10 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Westhaven provided excellent end-of-life care for my father. The care assistants were always polite and responsive.
The nursing team acted promptly and with compassion to ensure that my father was comfortable. The communication with our family was kind and thoughtful. We are truly grateful
to the whole team.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for taking the time to write a review. It means such a lot to the staff to know that the care and support they provide help residents and their families during their time at Westhaven. It…read more
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Review from Paul M (Son of Resident) published on 9 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were always helpful and compassionate to Mum. Her personal care was very good and the room was always clean and tidy. We always found the management and staff approachable and willing to address any personal worries Mum had. Totally confident in the level of care of all staff. Mum felt safe
and comfortable during her stay at Westhaven Nursing & Residential Home.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for taking the time to complete a review, it was so kind. It was a pleasure to look after your mum. She was well-liked by staff and other residents and she is missed by us all.

Please…read more
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Review from H S (Daughter of Resident) published on 12 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault the care and attention given to my parents as we all negotiated the move from home to care home.
Although both of my parents are still adjusting to this seismic shift in their circumstances, all the staff have gone way above the "call of duty" to ensure that they are happy and cared
for.
Although there are some "niggles", I am more than happy with the care they are receiving.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review. It is always nice to know that residents have settled in and that the move into the home has been as stress-free as possible for all concerned. It is a privilege to…read more
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Review from Rob J (Son of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived at Westhaven Nursing and Residential Home with an irreparable bilateral break in November 2018; she was 91. We were told she was unlikely to survive more than a few months. Westhaven Nursing and Residential Home took her under their wing and cared for her. Through constant attention (nursing),
a good diet and kindness, Mum thrived. Whenever I visited her, she was always clean, dressed and comfortable. You can tell a good care home when you walk through the door, no smell and a happy atmosphere - try it.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review, it was a pleasure and an honour to care for a lady with such a magical way of looking at life, she will leave a huge void in the life of the floor and will be…read more
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Review from Malcolm H (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Westhaven on Tuesday 17th May. He was in poor health having had a serious chest infection and heart fibrillation and he needed 24-hour nursing care. Following a change in his medication and excellent nursing care, he will return home on Monday 13th of June. He was well looked
after and the staff were very helpful, especially the matron, nurses and handyman.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review, We were very pleased to be able to help.
Sometimes a little convalescence is all that is needed to allow someone to regain their strength to enable them to return home…read more
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Review from M R (Daughter-in-law of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Westhaven now for several months. She has struggled to adapt with her health problems and moving into a care home. All the staff from the management to the carers have been so supportive and understanding with her, and we have seen how relaxed she is with them. We feel reassured
my mother-in-law is in a safe and loving care home that meets her needs well.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review. Your mother-in-law is such a pleasure to look after and she brings many a smile to us.
It is so nice when a resident settles in and their family can see they…read more
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Westhaven Nursing & Residential Home is calculated as follows: ( (302 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 382 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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