Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.8 119 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
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Care Provided by Westhaven Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1500

These prices are only a guideline, please contact Westhaven Nursing & Residential Home to find out the exact price for your requirements.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Maureen McDonough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (119)

9.8

Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.754) out of 10, based on 33 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westhaven Nursing & Residential Home
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Total of 119, showing 81-100
Review from F O (Daughter of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent holistic support for my father and his family. Dedicated care and management team who are supporting him immensely during this extremely stressful time.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your lovely review; it means so much. We are very grateful to all of our families who are being so supportive at this difficult time. We know how much you miss visiting, and we…read more
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Review from E B (Sister of Resident) published on 14 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was in Westhaven for approximately 3 years. He was extremely well looked after. Whenever I visited all the staff were so very caring. He was a very sick man but was looked after with love and shown great dignity. I can never thank the carers enough.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
It was a pleasure to care for your brother during those three years. I am very pleased to say that he and all his family became members of our family very quickly. He and his lovely wife were such…read more
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Review from Jake L (Son of Resident) published on 22 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
You will appreciate it is a very painful time for mum’s family right now, but I just wanted to pass on our huge thanks for all the care, kindness and support your team showed Mum in her last few months. From the warm welcome, including mum’s favourite salmon sandwiches and soup on arrival, to the endless
cups of tea to be able to watch her favourite movies from her youth. Your team showed excellence in their abilities, knowledge and skill, and I just wish Mum had, had more time to enjoy your lovely staff's special care.
Huge thanks!
Reply from Diane Lewis-Croft, Deputy Manager at Westhaven Nursing & Residential Home
It was our honour to look after such a lovely lady who brightened up everyone's day with her lovely smile, she will be missed by everyone as will all members of the family.
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Review from J G (Daughter of Resident) published on 10 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Westhaven for three years now. She is well cared for, and we have never had any problems. If we have concerns, we are able to talk about it. Nothing is too much trouble for the staff. Mum has been happy there, and the staff are always caring towards Mum. At the end of
Mum's life, the staff were so caring and thoughtful and made sure Mum was comfortable until the end. We can't fault them at all.
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Review from Susanna G (Cousin of Resident) published on 24 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our cousin was with you for only a relatively short time, but she was very well cared for at the end of her life. The staff took the time to get to know her and appreciated the details that made a real difference. Friends and family who visited were always welcomed and taken care of too. Thank you all,
because it really does make a difference.
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Review from A C (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in the home of just over 2 years. I felt reassured from the start that she would be well cared for. The matron and staff understand her needs and personality and she went from being depressed and lonely, back to her normal happy self. The end of life care given to her was both
excellent and comforting. I would highly recommend this home to anyone who is worried about putting their family into the care home system.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much AC for taking the time to review us on the care home website. It means a lot to the staff to know that the care they give is recognised and for me to know that your mum felt cared…read more
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Review from S T (Respite Resident) published on 3 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was in Westhaven following surgery for elbow replacement. I was well looked after with care and thoughtfulness. The staff without question were thoughtful, pleasant and helpful.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you for taking the time to add your review. It means a lot to the staff to know the hard work they put into meeting our residents individual needs is so appreciated.
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Review from S D (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very happy in Westhaven, she always said she felt comfortable in her lovely room and well cared for. My experience was to see my mum well looked after, feeling safe and the carers gave her exceptional care. I couldn't have wanted more, I know she was safe, loved and well cared for.
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Review from Kate N (Wife of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband had could not have been better.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
It was a pleasure to care for your lovely husband during his last illness, thank you for your kind review. I will ensure the staff are made aware of it.
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Review from Anthony K (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was always clean and the staff very friendly and helpful.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review. It was an honour and a pleasure to care for such a wonderful lady. She will be sorely missed by everyone at Westhaven. It is so rewarding to know that the care our…read more
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Review from Pauline F (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in Westhaven of for a short time but the staff were extremely caring and supportive.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
It was a pleasure to care for your mother, even just for a short time, we offer our condolences at this sad time and thank you for taking time to place your review.
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Review from Diane H (Daughter of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given in Westhaven was fantastic, they go the extra mile to make sure that the client is well and happy. They were so kind to my mum, nothing was to much trouble. The staff do their very best to help the people in their care, without their care my mum would have passed away a lot sooner than
she did, mum loved it there, she said she felt safe which is a good feeling when you are elderly. Also loved the movie nights as well, food is freshly prepared, entertainment is provided as well. I would highly recommend this home to anyone. When my mum passed away the staff was extremely kind to me and my family, help was given along with sympathy tea and biscuits. I cannot recomend this home highly enough.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you for your kind review it is always a privilege to look after people at the end of their lives, but it was an absolute pleasure to look after your mum. We will raise a glass of Baileys at…read more
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Review from J D (Husband of Resident) assisted by family/friend published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was given great care and consideration which was very much appreciated.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review, it was both an honour and a privilege to care for your wife.
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Review from B D (Stepdaughter of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall standard of care was very good. I cannot judge on 'value for money'. My relative was in the home for 19 months over which time she deteriorated gradually as her illness progressed. We flagged up problems regarding personal hygiene on more than one occasion and the problem was dealt with
appropriately. I felt that the staff genuinely cared about my relative and responded appropriately and in a timely fashion to any issues we raised.
My relative died in the home and she was treated with great respect and kindness even though she was usually asleep as she approached her death.
I was also very impressed by the way the home treated her husband. It was obviously a very difficult time for him and the staff were always kind and respectful of him and did everything in their power to help him too throughout my relative's stay in the home.
The staff I met were always friendly, kind and considerate and I was very happy with the home.
Reply from Maureen McDonough, Homes manager at Westhaven Nursing & Residential Home
Thank you for your review and I am pleased that you experienced the genuine care, respect and dignity that the staff show to all our residents. All personal hygiene care for our residents is taken…read more
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Review from G K (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers at Westhaven cannot be faulted.
They looked after my father with care and compassion, making sure that all his needs were met.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you for your kind review, it was a pleasure to look after such a lovely gentleman. The unit is not the same without him he was such a character, and will be missed by all.
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Review from Nicholas O (Partner of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding standard of resident care.
Excellent rooms.
Great facilities.
Knowledgeable staff from matron down.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review.
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Review from Jean W (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful for the time my father was in there for 1 week respite. My father was very challenging with his deafness and sign language. He was very angry with us, his family and was not happy being in there. I would say I would take him back there if the staff would have him. The place
is so clean, tidy. Staff very nice. Thank you so much for looking after him.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review. I do hope that everyone enjoyed their well deserved holiday including your dad.
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Review from Laura T (Niece of Resident) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was admitted to Westhaven for his end of life care. We can’t fault anything about his three week stay. All the staff were so friendly and caring. They did whatever he needed to make him comfortable, from getting a new bed to running out to the local shop for ice. The nurses made a point of
coming and introducing themselves to us when we visited and coped very well with his many, many visitors. His room was lovely and the whole place was always clean and tidy. We would wholeheartedly recommend Westhaven to any families looking for a care/nursing home for their relative.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you Laura for your kind review. The staff and I feel it is a privilege to look after people especially when they are approaching the end of their life.
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Review from Clare C (Friend of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been able to get to know the staff over the past year. A very warm, caring and very much a family feel to the home. Staff who really care about the well being of my friend and this shows in their actions. Rooms are kept tidy and very clean. I feel very much at ease knowing that my friend is being
very well looked after twenty-four hours a day. She herself says how caring the staff are and how lovely it is that they can find the time to chat with her during a busy day.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review. We hope we create a wonderful experience for our clients, their family and friends and to get a positive review means so much to them.
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Review from Sian G (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother was looked after with care and kindness. The staff always showed her (and our extended family) care and thoughtfulness, and responded to our wishes and concerns.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review it means so much to the staff. We aim to deliver person-centred care to each and every resident.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Westhaven Nursing & Residential Home is calculated as follows: ( (302 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 382 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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