Westhaven Nursing & Residential Home

I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.

Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.

My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.

My friend was a resident at Westhaven for 6 years until she passed away in October 2024. She was extremely well cared for throughout this time. Everything was always immaculately clean, including her clothing, her bedding and her room. It was good to see some of the same faces throughout her stay, meaning that not only was there continuity of care for my friend, but she got to see the same faces and got to know the people looking after her. On those occasions when my friend needed to be reviewed by a doctor, Westhaven always ensured that this was done promptly. In the final days leading to my friend's passing, Westhaven ensured that someone was sitting with her at all times, which was very moving. It is easy to see why Westhaven have won awards for the standard of care they provide.

We are extremely thankful for the care and kindness Dad received in his final few months. All the staff were incredibly professional and hard-working and made Dad as comfortable as possible. We will be forever grateful.

From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.

My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.

We did the usual run around for a nursing home to no avail. As soon as we entered Westhaven it felt right. The whole atmosphere was just so, so lovely, caring, bright, well staffed and caring. The care is very good, the food excellent and the little extra touches comforting.

The happy, homely atmosphere at Westhaven stems from the top and filters down through all aspects and departments. Well done!

Westhaven is a lovely place. It's situated in a great location for the town, the train station, the buses and the seafront. Our mum has been living there for 12 months. There are lots of staff and they are very caring. They are also good fun. The rooms are very well-appointed, light and airy. This applies to the bedrooms, the dining rooms and the sitting rooms. It's a very pleasant place to visit. We know that our mum is very well cared for at all times.

He has been a resident for just over twelve months now and in that time he has been cared for with dignity and love by the wonderful team at Westhaven. Happy dad, happy family. Thank you!

My father has been in this care home for over four years and has been quite poorly at times but has always had excellent care and attention.

Nothing was too much trouble, he was always clean, changed and shaven.

From start to finish the professionalism of all the staff was apparent and welcomed. With this came friendliness and a genuine level of care for the resident and their family. They were attentive at all times and kept me informed throughout our journey in a kind but informative manner.

The staff took the time to chat, even if they were busy. I didn't try the food (although I was offered it) but it smelled lovely.

When my Mum left us, she was very comfortable and dignified.

Thank you to everyone at Westhaven for all your hard work.

On the whole, I enjoyed my two-week stay at Westhaven Nursing Home. Basically, the staff were very friendly and efficient and could not do enough for me. My main complaint would be about the bed which I found too small and needed required remaking during the night. I was encouraged by the staff to mix which I did find a bit reticent so I spent most of my time reading in my room. The food was varied and I particularly liked the curries.

Mum didn't want to go into a care home but as she became bedbound and more frail I was struggling to provide the level of care she needed at home. Westhaven had been recommended and when the Manager came out to chat with mum I felt reassured and we decided to give it a try. The staff were kind and tried their best to cheer her up and encourage her to drink and eat. Their attention and care enabled her infected bed sores to heal and they helped me put everything in place at short notice to bring her home pain-free, for the last few days of her life. For the few weeks mum was there I was able to spend quality time with her watching her favour films and chatting. I could visit whenever I wanted and stay as long as I wanted. Whilst the careers were kind and some were really special and really cared for mum as if she were their own nan/mum. If your loved one has to go into a care home I would recommend Westhaven.

My client became a resident following my recommendation and the family are very happy and the resident was very settled, happy and well looked after.

My daughter has been in Westhaven Nursing & Residential Home for just over two years she is very happy and content the staff couldn't do more. There are always staff if she needs anything the food is very good with plenty of choices each day freshly cooked. Birthdays are always a reason for a lovely care to be made! Rooms are spotless - you would have to be difficult to please if you were not pleased with everything at Westhaven.

After being discharged from hospital, my grandad was at the home for a few final weeks before he passed. The home was very caring and active in making sure he was comfortable and received the best possible care. The compassion of the staff in his final days helped the rest of the family say their goodbyes peacefully.

My mum was a resident from August 2021 to September 2023 when she died. All the staff and management gave Mum great care, love and attention, I fully agree with the praise given in other reviews and further, add my grateful thanks for the advice given to myself from management and staff to someone who knew nothing of the care world. When other caregivers, not connected to Westhaven, speak kindly of it, that is praise indeed.