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- Westhaven Nursing & Residential Home







Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.
The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
Care Provided by Westhaven Nursing & Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Westhaven Nursing & Residential Home for full pricing details and T&Cs.
Contact Westhaven Nursing & Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Minster Care Group
- Private Owned
Person in charge
- Siobhan Christie (Area Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 1972
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Westhaven Nursing & Residential Home Reviews (124)
Westhaven Nursing & Residential Home has a Review Score of 9.7 (9.735) out of 10, based on 24 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 124 reviews.
I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.
Thank you for your kind review. Your mum is a pleasure to look after and the staff will be so pleased with your comments.
Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.
Thank you for taking the time to write this review. It is our honor to to look after such a lovely lady. I am so pleased that she has settled in so well into her new room and is so happy.
My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.
Thank you for your kind review. Your mum will be missed by us all she was such a presence on the unit. As you said she was like family to us and we will remember all the laughs she gave us.
My friend was a resident at Westhaven for 6 years until she passed away in October 2024. She was extremely well cared for throughout this time. Everything was always immaculately clean, including her clothing, her bedding and her room. It was good to see some of the same faces throughout her stay, meaning that not only was there continuity of care for my friend, but she got to see the same faces and got to know the people looking after her. On those occasions when my friend needed to be reviewed by a doctor, Westhaven always ensured that this was done promptly. In the final days leading to my friend's passing, Westhaven ensured that someone was sitting with her at all times, which was very moving. It is easy to see why Westhaven have won awards for the standard of care they provide.
It was our honor to care for such a lady. She was a lovely kind person who was loved by all and will be sorely missed but remembered fondly.
We are extremely thankful for the care and kindness Dad received in his final few months. All the staff were incredibly professional and hard-working and made Dad as comfortable as possible. We will be forever grateful.
Thank you so much for taking the time to submit this lovely review. It was our honour to care for such a lovely man. Please accept our condolences once again.
From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.
Thank you for your kind review it was our pleasure to care for such a lovely man. You are a lovely family so caring and attentive and please accept our condolences once again on your loss.
My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.
Thank you so much for taking the time out to complete this lovely review it is always a pleasure to look after your husband.
We did the usual run around for a nursing home to no avail. As soon as we entered Westhaven it felt right. The whole atmosphere was just so, so lovely, caring, bright, well staffed and caring. The care is very good, the food excellent and the little extra touches comforting.
Thank you so much for taking the time to write this lovely review. We are so glad you chose Westhaven to look after your lovely mum. It means such a lot to the staff to hear that the residents and families are happy with the care they provide.
The happy, homely atmosphere at Westhaven stems from the top and filters down through all aspects and departments. Well done!
Thank you so much for your kind response, it was our pleasure to have you with us during your recuperation.
Westhaven is a lovely place. It's situated in a great location for the town, the train station, the buses and the seafront. Our mum has been living there for 12 months. There are lots of staff and they are very caring. They are also good fun. The rooms are very well-appointed, light and airy. This applies to the bedrooms, the dining rooms and the sitting rooms. It's a very pleasant place to visit. We know that our mum is very well cared for at all times.
Thank you so much for taking the time to write such a lovely review. We always feel it is an honour that families trust us to look after their loved ones. And it means so much when we see both the resident and the families settle in and become part of the Westhaven family.
He has been a resident for just over twelve months now and in that time he has been cared for with dignity and love by the wonderful team at Westhaven. Happy dad, happy family. Thank you!
Thank you so much for your very kind review, we are so happy that your Dad and yourselves are happy that he chose Westhaven, I can speak for all the staff when I say we are glad he chose Westhaven, everyday he puts a smile on the faces of us all, we are so happy that both of you are part of the Westhaven family.
My father has been in this care home for over four years and has been quite poorly at times but has always had excellent care and attention.
Thank you so much for your kind review; it has been our honour and privilege to care for such a true gentleman, and having him and yourselves be part of the Westhaven Family for so long has been something none of us will forget and will always have a special place in our hearts.
Nothing was too much trouble, he was always clean, changed and shaven.
It was a pleasure to have your brother as a resident at Westhaven, he was a true gentleman. Your review means such a lot to all the staff.
From start to finish the professionalism of all the staff was apparent and welcomed. With this came friendliness and a genuine level of care for the resident and their family. They were attentive at all times and kept me informed throughout our journey in a kind but informative manner.
The staff took the time to chat, even if they were busy. I didn't try the food (although I was offered it) but it smelled lovely.
When my Mum left us, she was very comfortable and dignified.
Thank you to everyone at Westhaven for all your hard work.
Thank you for allowing us to take care of such a lovely lady it was an honour to look after her, and the staff all thank you for your kind review it means such a lot.
On the whole, I enjoyed my two-week stay at Westhaven Nursing Home. Basically, the staff were very friendly and efficient and could not do enough for me. My main complaint would be about the bed which I found too small and needed required remaking during the night. I was encouraged by the staff to mix which I did find a bit reticent so I spent most of my time reading in my room. The food was varied and I particularly liked the curries.
Thank you for your kind review, I am sorry that you found the bed too small i am sure you are used to a double bed at home and all our beds are single but I am pleased that you you enjoyed your stay with us.
Mum didn't want to go into a care home but as she became bedbound and more frail I was struggling to provide the level of care she needed at home. Westhaven had been recommended and when the Manager came out to chat with mum I felt reassured and we decided to give it a try. The staff were kind and tried their best to cheer her up and encourage her to drink and eat. Their attention and care enabled her infected bed sores to heal and they helped me put everything in place at short notice to bring her home pain-free, for the last few days of her life. For the few weeks mum was there I was able to spend quality time with her watching her favour films and chatting. I could visit whenever I wanted and stay as long as I wanted. Whilst the careers were kind and some were really special and really cared for mum as if she were their own nan/mum. If your loved one has to go into a care home I would recommend Westhaven.
Thank you for taking the time to write a review during this difficult period for you and your family. I am glad that the time you were able to spend with your mum was quality time and that we managed to treat the bed sores she had been admitted with so she could be transferred back home pain-free and spend her last days in her own home surrounded by all those she loved.
My client became a resident following my recommendation and the family are very happy and the resident was very settled, happy and well looked after.
It was so nice of you to recommend us once again, it was an absolute pleasure to have your client with us he was an absolute gentleman
My daughter has been in Westhaven Nursing & Residential Home for just over two years she is very happy and content the staff couldn't do more. There are always staff if she needs anything the food is very good with plenty of choices each day freshly cooked. Birthdays are always a reason for a lovely care to be made! Rooms are spotless - you would have to be difficult to please if you were not pleased with everything at Westhaven.
It is an absolute pleasure to have your daughter living at Westhaven, and it is also a pleasure when you visit every week and enjoy having you both as part of the Westhaven family.
After being discharged from hospital, my grandad was at the home for a few final weeks before he passed. The home was very caring and active in making sure he was comfortable and received the best possible care. The compassion of the staff in his final days helped the rest of the family say their goodbyes peacefully.
Thank you for taking the time to complete this review at this very sad time for you all. I am so pleased we got to care for such a lovely man with such a loving wife and supportive family. Please once again accept our heartfelt condolences on the loss of your grandad.
My mum was a resident from August 2021 to September 2023 when she died. All the staff and management gave Mum great care, love and attention, I fully agree with the praise given in other reviews and further, add my grateful thanks for the advice given to myself from management and staff to someone who knew nothing of the care world. When other caregivers, not connected to Westhaven, speak kindly of it, that is praise indeed.
Thank you so much for your lovely review, it was an honour and a privilege to care for your mum who gave real meaning to the word lady, the residents all speak so fondly of her and she is missed by all.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Westhaven Nursing & Residential Home.
Awards / Recognitions (3)
- 22 Mar 2024Recipient: Westhaven Nursing & Residential Home
- 11 Nov 2023Recipient: Westhaven Nursing & Residential Home
- 01 Feb 2018Recipient: Westhaven Nursing & Residential Home
Accreditations
There are no accreditations posted yet for Westhaven Nursing & Residential Home.
Meet the Team (0)
There are no Team Members posted yet.
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