Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.8 119 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
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Care Provided by Westhaven Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1500

These prices are only a guideline, please contact Westhaven Nursing & Residential Home to find out the exact price for your requirements.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Maureen McDonough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (119)

9.8

Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.754) out of 10, based on 33 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westhaven Nursing & Residential Home
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Total of 119, showing 21-40
Review from Julia D (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended
to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review it was our pleasure to care for such a lovely man. You are a lovely family so caring and attentive and please accept our condolences once again on your loss.
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Review from M W (Wife of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I
knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for taking the time out to complete this lovely review it is always a pleasure to look after your husband.
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Review from Yvonne H (Daughter of Resident) published on 1 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We did the usual run around for a nursing home to no avail. As soon as we entered Westhaven it felt right. The whole atmosphere was just so, so lovely, caring, bright, well staffed and caring. The care is very good, the food excellent and the little extra touches comforting.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for taking the time to write this lovely review. We are so glad you chose Westhaven to look after your lovely mum. It means such a lot to the staff to hear that the residents and…read more
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Review from M B (Respite Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two weeks respite at Westhaven following a hip replacement. During that time I was treated with the utmost care and consideration. The staff were all kind and friendly and nothing was too much trouble to them.
The happy, homely atmosphere at Westhaven stems from the top and filters down through
all aspects and departments. Well done!
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind response, it was our pleasure to have you with us during your recuperation.
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Review from Hilary T (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westhaven is a lovely place. It's situated in a great location for the town, the train station, the buses and the seafront. Our mum has been living there for 12 months. There are lots of staff and they are very caring. They are also good fun. The rooms are very well-appointed, light and airy. This applies
to the bedrooms, the dining rooms and the sitting rooms. It's a very pleasant place to visit. We know that our mum is very well cared for at all times.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for taking the time to write such a lovely review. We always feel it is an honour that families trust us to look after their loved ones. And it means so much when we see both the…read more
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Review from J R (Daughter of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The decision for Dad to move into a care home was not made lightly. After looking around many local care homes Dad chose Westhaven.
He has been a resident for just over twelve months now and in that time he has been cared for with dignity and love by the wonderful team at Westhaven. Happy dad, happy
family. Thank you!
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your very kind review, we are so happy that your Dad and yourselves are happy that he chose Westhaven, I can speak for all the staff when I say we are glad he chose Westhaven,…read more
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Review from L W (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in this care home for over four years and has been quite poorly at times but has always had excellent care and attention.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review; it has been our honour and privilege to care for such a true gentleman, and having him and yourselves be part of the Westhaven Family for so long has been…read more
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Review from Edith R (Sister of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was looked after and cared for by all members of staff. We could not fault anyone from highest to the lowest.
Nothing was too much trouble, he was always clean, changed and shaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
It was a pleasure to have your brother as a resident at Westhaven, he was a true gentleman. Your review means such a lot to all the staff.
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Review from Carl S (Son of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From start to finish the professionalism of all the staff was apparent and welcomed. With this came friendliness and a genuine level of care for the resident and their family. They were attentive at all times and kept me informed throughout our journey in a kind but informative manner.


The staff

took the time to chat, even if they were busy. I didn't try the food (although I was offered it) but it smelled lovely.


When my Mum left us, she was very comfortable and dignified.


Thank you to everyone at Westhaven for all your hard work.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for allowing us to take care of such a lovely lady it was an honour to look after her, and the staff all thank you for your kind review it means such a lot.
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Review from C G (Respite Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, I enjoyed my two-week stay at Westhaven Nursing Home. Basically, the staff were very friendly and efficient and could not do enough for me. My main complaint would be about the bed which I found too small and needed required remaking during the night. I was encouraged by the staff to mix
which I did find a bit reticent so I spent most of my time reading in my room. The food was varied and I particularly liked the curries.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review, I am sorry that you found the bed too small i am sure you are used to a double bed at home and all our beds are single but I am pleased that you you enjoyed your stay…read more
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Review from A B (Daughter of Resident) published on 16 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum didn't want to go into a care home but as she became bedbound and more frail I was struggling to provide the level of care she needed at home. Westhaven had been recommended and when the Manager came out to chat with mum I felt reassured and we decided to give it a try. The staff were kind and tried
their best to cheer her up and encourage her to drink and eat. Their attention and care enabled her infected bed sores to heal and they helped me put everything in place at short notice to bring her home pain-free, for the last few days of her life. For the few weeks mum was there I was able to spend quality time with her watching her favour films and chatting. I could visit whenever I wanted and stay as long as I wanted. Whilst the careers were kind and some were really special and really cared for mum as if she were their own nan/mum. If your loved one has to go into a care home I would recommend Westhaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for taking the time to write a review during this difficult period for you and your family. I am glad that the time you were able to spend with your mum was quality time and that we managed…read more
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Review from J C (Solicitor of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My client became a resident following my recommendation and the family are very happy and the resident was very settled, happy and well looked after.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
It was so nice of you to recommend us once again, it was an absolute pleasure to have your client with us he was an absolute gentleman
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Review from M O (Mother of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter has been in Westhaven Nursing & Residential Home for just over two years she is very happy and content the staff couldn't do more. There are always staff if she needs anything the food is very good with plenty of choices each day freshly cooked. Birthdays are always a reason for a lovely
care to be made! Rooms are spotless - you would have to be difficult to please if you were not pleased with everything at Westhaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
It is an absolute pleasure to have your daughter living at Westhaven, and it is also a pleasure when you visit every week and enjoy having you both as part of the Westhaven family.
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Review from S E (Granddaughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being discharged from hospital, my grandad was at the home for a few final weeks before he passed. The home was very caring and active in making sure he was comfortable and received the best possible care. The compassion of the staff in his final days helped the rest of the family say their goodbyes
peacefully.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for taking the time to complete this review at this very sad time for you all. I am so pleased we got to care for such a lovely man with such a loving wife and supportive family. Please…read more
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Review from Tim S (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident from August 2021 to September 2023 when she died. All the staff and management gave Mum great care, love and attention, I fully agree with the praise given in other reviews and further, add my grateful thanks for the advice given to myself from management and staff to someone who
knew nothing of the care world. When other caregivers, not connected to Westhaven, speak kindly of it, that is praise indeed.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your lovely review, it was an honour and a privilege to care for your mum who gave real meaning to the word lady, the residents all speak so fondly of her and she is missed by…read more
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Review from Gail L (Resident) assisted by family/friend published on 16 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in a previous care home before moving into Westhaven Nursing & Residential Home just over a year ago (Aug 21). Westhaven has been a revelation as far as my experience of a nursing home goes. The management and staff are amazing and can't do enough for you. They are kind and thoughtful. I don't
get involved in the activity programme but am always asked to join in.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
It is an absolute pleasure to have you in Westhaven, you always have a way of brightening up the mood on the unit, and it has been our pleasure to see how well you settled into the home.
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Review from Rob D (Son of Resident) published on 27 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum suffered from Alzheimer's disease and resided full-time in Westhaven from February 2021 until her passing in August 2023. I cannot speak highly enough of the care, love and attention Mum received whilst she was a resident. All staff are a credit to the home and made Mum a real part of Westhaven,
which became very much her home, where she was happy, safe, clean and comfortable. We were always welcomed, nothing was too much trouble for the staff who would sing and engage with Mum all day long. Lots of parties and fun activities too. I would 100% recommend Westhaven- we were always kept informed of Mum's health situation, her meds and changes to her care plan. Mum was treated with dignity, understanding and love.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for this kind review. Your mum was a pleasure to look after and her smile could light up any room especially when we told her you or your sister were coming to visit or she managed…read more
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Review from Tina M (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was at Westhaven for such a short time. The care and attention were faultless, however, he was given so much support his condition improved before passing. All staff and nurses spoke to him with respect and care looking after my mum who also visited daily. Would highly recommend this beautiful
home for loved ones. Every aspect was to a high standard. They deserve more than our thanks as a family indebted to them for making my dad happy comfortable and relaxed in his last weeks. Thank you all.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review. It is always heartwarming to know that we have given a family some happy memories even at such a sad time.
The staff found your dad to be a true gentleman with…read more
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Review from Janet R (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was taken to Westhaven for end-of-life care. He was there for 2 weeks. In that short time, the staff cared for Dad and gave him his dignity and the best quality of life we could have asked for. The professionals that were called into Dad by the staff all said how hard the nurses and management
had fought to improve and possibly extend his life. This gave us a few days when Dad was sitting outside enjoying the sunshine and laughing with us.
Sadly that wasn't to last too long.
All the staff, literally from the cleaners, maintenance, kitchen staff, carers, nurses and management cared for him so well and also to our large family that spent time with Dad.
His final hours were spent with family and we were cared for as much as they did Dad.
Absolutely fantastic team.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for the taking time to write this review. We were very sorry we didn't have more time to get to know your lovely dad but it was our honor to look after him. Please accept our…read more
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Review from Julie S (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience is generally excellent - see ratings.
However, gaining entry at the weekend/on bank holidays, is very difficult. In the winder it is possible to be outside ringing the bell in wind, rain snow and hail for 10 minutes or more, whilst staff are busy caring for residents.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your review.
I will raise the issue of the main door again and see if this can be resolved as soon as possible.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Westhaven Nursing & Residential Home is calculated as follows: ( (302 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 382 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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