Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.8 119 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
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Care Provided by Westhaven Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • Self-Funded Nursing Care: £1300 – £1500
  • Self-Funded Nursing Dementia Care: £1300 – £1500

These prices are only a guideline, please contact Westhaven Nursing & Residential Home to find out the exact price for your requirements.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Westhaven Nursing & Residential Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Maureen McDonough (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (119)

9.8

Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.754) out of 10, based on 33 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 119 reviews.

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Total of 119, showing 101-119
Review from Julie E (Daughter of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last few days at Westhaven. The kindness, care and dignity with which the nursing staff treated her was outstanding. Mum had previously had a tough few weeks but after arriving at Westhaven, she relaxed. She had nothing but praise for how she was looked after, feeling like a ‘special
guest’. The staff made sure that my mum's wishes were listened to - which was very important to us. Each member of staff took the time to chat with mum and get to know her so she never felt alone. In addition, whilst we were going through the last 24 hours, my brothers and I were supported and cared for too. Staff managed to find a balance between giving the family time together whilst always being on hand with cups of tea, kind words and help. We will never forget the professional care and kindness our family was shown at a very difficult time. Thank you.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for this review at this very difficult time for you all. It was an honour to care for your mum in her last few days and the staff felt privileged that you chose Westhaven.
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Review from Malcolm P (Son of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very approachable and helpful in a difficult time. The nurse was especially helpful and provided an extremely useful insight into my mother's care needs.
Both my brother and I are very grateful to all the staff from initial contact with the manager through to the nursing staff in the ward.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review. We were privileged to be able to care for your mum at this difficult time. The staff endeavour to provide individualised care tailored to each person and their…read more
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Review from L G (Daughter of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once the hospital asked me to find a nursing home for my father, I deliberately arrived late and unannounced asking to be shown around. From the start, all the staff I came across were cheerful and friendly most importantly the place did not smell of stale urine. This relatively new care home has very
adequately furnished bedrooms, large windows and en-suite bathrooms. There was no problem providing a necessary pressure sensitive mattress. My father, who was fading fast, was looked after to the end by kind and efficient staff and I would not hesitate to recommend Westhaven to others.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you so much for your kind review. It means a lot to know that we could make a difficult time slightly easier.
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Review from Cliff J (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was resident for just over 12 months until she died on the 1st May 2018. The care, dignity, respect and love she was shown by all the staff was outstanding. Thank you!
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your very kind comments. It was a honour to care for such a lovely lady. She was loved by all and will be missed
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Review from Simon B (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding home that gave us everything we could have needed for mums final few days. A genuine feeling of love and caring from all the staff, from management downwards, with nursing and caring available when we needed and privacy/discretion when we didn't. It truly felt like a home from home for mum.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review it means so much to know that we have made a difference. The staff feel that they are privileged to care for clients and their families, especially at such a difficult…read more
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Review from David H (Husband of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My darling wife was diagnosed with vascular dementia six years ago. As this cruel illness gradually deprived her of the power of speech, and then the ability to look after herself, I looked after her at home. Then a year ago she had a stroke, and medics said for her well being (and mine) she should
enter residential care. Westhaven truly became a haven. The care my wife received, transcended the professional and became movingly an expression of their love for her. Thank you so much.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home
Thank you so much for this kind review. It is an honour and a privilege to care for all our residents and reviews such as this makes all the staff know their caring nature and dedication is so…read more
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Review from Kate R (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in December 2016. I was made to feel welcome anytime, and mum as if she already moved in. Mum has become frail, forgetful and has had several TIA's. The staff are wonderful! The care that she has received is second to none. She is encouraged to take part but respected if she declines. I have
lost count how often I have recommended Westhaven. A home is only as good as its staff - who are fantastic!
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your comments. The staff ensure that Westhaven feels like home to our resident's and we the staff feel privileged to work in their home. It is so nice when a resident says can I go home…read more
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Review from E H (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westhaven, a purpose-built home, offers excellent accommodation and facilities.
All staff are warm and caring.
Food provided is excellent and they have a comprehensive entertainment plan for residents.
Reply from M McDonough, Manager at Westhaven Nursing & Residential Home
Thank you for your kind review. The staff always try to give the clients and their families the highest standard of care.
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Review from Judith D (Daughter of Resident) assisted by family/friend published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in for five months from May 2017. I feel his care was adequate and the staff were friendly. I do feel that the departure of staff (who organised and took part in a large part of the entertainment activities) was greatly missed and affected my father and other residents morale due to lack
of stimulation.
Reply from Maureen McDonough, Homes Manager at Westhaven Nursing & Residential Home
Unfortunately due to The Activities Co-ordinator leaving for reasons outwith her control we were without a dedicated activities Coordinator for five weeks but during this time there was extra outside…read more
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Review from Roger C (Son of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Westhaven in March 2017 and was discharged home in August.


The care, including medical care, was of a very high order and the facilities were modern, always clean and attractive. Staff were attentive and personable and genuinely built up a relationship.

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Review from Wendy R (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5 star in every way.
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Review from Jan M (Daughter of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved into Westhaven after a 2 week hospital stay. We found the whole experience of Mum being in the home as a positive experience.
Mum was in Westhaven from March to May 2017 until her death.
All of the staff were so caring, supportive and helpful to both Mum and all the family.
I can't praise
them highly enough for their help to our family during this most difficult time.
Many thanks to all who work there.
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Review from L M (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional service and care provided by all staff and management.
At almost 91 my mum's first experience of a residential home while she recovered from a cracked rib, was 5-star luxury.
The care she received, along with the friendliness of all staff is very much appreciated.
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Review from (Wife of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the care and kindness shown to my husband whilst in Westhaven Hoylake.
He was happy and the staff were so kind to him. It was a lovely place to visit and we would recommend it to other people.
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Review from Alma H (Resident) assisted by family/friend published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly and helpful. Kept up to date with information relevant to the resident.
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Review from Clare L (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Westhaven Nursing & Residential Home at the beginning of April.
She arrived following an illness in hospital. All levels of staff have ensured mum's safety, dignity and have encouraged her to achieve her full potential despite being so unwell. The staff have cared for mum but
also us as a family. We have been guided along the quagmire of medical and financial issues. I have to return to Australia leaving feeling reassured that mum will be beautifully cared for in life and in death my gratitude is immeasurable.
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Review from Gregory C (Son of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful place. My mum had a very bad fall and has admitted first to hosptial and then she was transformed to Westhaven care home where the staff and other patients are very nice and friendly.
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Review from P B (Daughter of Resident) published on 3 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's care has been excellent since she moved in. I cannot fault the staff who are kind, considerate, well trained and efficient. Rooms are excellent. Being new and purpose built, the home is not cosy and feels a little sterile but all facilities being on 1 floor with wide corridors activates
mobility. Pictures on the wall of the resident's era improve the ambience. Low, plain glass windows allow residents to look out but gives no privacy. This is to be rectified with film on windows. Being a new home, activities have been slow to get started but are now going well. Visitors are welcome at all reasonable times of day with early mornings and mealtimes protected at residents request. Residents and relatives meetings have taken place and views are listened to and acted on where possible.
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Review from Robert S (Son of Resident) published on 1 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to be very caring. Since moving into the home in October 2015 my mother's health has improved greatly due to the excellent care by the friendly and motivated staff. The home is very well run and all the staff always go the extra mile.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Westhaven Nursing & Residential Home is calculated as follows: ( (302 Excellents x 5) + (67 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 382 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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