Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.8 114 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1204 – £1254
  • Self-Funded Nursing Care: £1381 – £1431
  • RESPITE Self-Funded Residential Care: £1204 – £1254
  • RESPITE Self-Funded Nursing Care: £1381 – £1431

These prices are only a guideline, please contact Westhaven Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Maureen McDonough (Manager)

Local Authority / Social Services

Admission Criteria

  • Smokers
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (114)

Total of 114, showing 101-114
9.8

Westhaven Nursing & Residential Home has a Review Score of 9.8 (9.784) out of 10, based on 39 reviews in the last 2 years. Over all time Westhaven Nursing & Residential Home has 114 reviews.

Overall Experience

  • 96
  • 18
  • 0
  • 0
  • 0

Date Published

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Review from David H (Husband of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling wife was diagnosed with vascular dementia six years ago. As this cruel illness gradually deprived her of the power of speech, and then the ability to look after herself, I looked after her at home. Then a year ago she had a stroke, and medics said for her well being (and mine) she should
enter residential care. Westhaven truly became a haven. The care my wife received, transcended the professional and became movingly an expression of their love for her. Thank you so much.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for this kind review. It is an honour and a privilege to care for all our residents and reviews such as this makes all the staff know their caring nature and dedication is so appreciated.

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Review from Kate R (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in December 2016. I was made to feel welcome anytime, and mum as if she already moved in. Mum has become frail, forgetful and has had several TIA's. The staff are wonderful! The care that she has received is second to none. She is encouraged to take part but respected if she declines. I have
lost count how often I have recommended Westhaven. A home is only as good as its staff - who are fantastic!

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your comments. The staff ensure that Westhaven feels like home to our resident's and we the staff feel privileged to work in their home. It is so nice when a resident says can I go home and they mean Westhaven. Comments like this reinforces to the staff that what they do makes a difference.

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Review from E H (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westhaven, a purpose-built home, offers excellent accommodation and facilities.
All staff are warm and caring.
Food provided is excellent and they have a comprehensive entertainment plan for residents.

Reply from M McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. The staff always try to give the clients and their families the highest standard of care.

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Review from Judith D (Daughter of Resident) assisted by family/friend published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in for five months from May 2017. I feel his care was adequate and the staff were friendly. I do feel that the departure of staff (who organised and took part in a large part of the entertainment activities) was greatly missed and affected my father and other residents morale due to lack
of stimulation.

Reply from Maureen McDonough, Homes Manager at Westhaven Nursing & Residential Home

Unfortunately due to The Activities Co-ordinator leaving for reasons outwith her control we were without a dedicated activities Coordinator for five weeks but during this time there was extra outside entertainers brought into the home and the staff arranged daily activities even taking some residents out.

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Review from Roger C (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Westhaven in March 2017 and was discharged home in August.


The care, including medical care, was of a very high order and the facilities were modern, always clean and attractive. Staff were attentive and personable and genuinely built up a relationship.

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Review from Wendy R (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5 star in every way.

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Review from Jan M (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Westhaven after a 2 week hospital stay. We found the whole experience of Mum being in the home as a positive experience.
Mum was in Westhaven from March to May 2017 until her death.
All of the staff were so caring, supportive and helpful to both Mum and all the family.
I can't praise
them highly enough for their help to our family during this most difficult time.
Many thanks to all who work there.

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Review from L M (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional service and care provided by all staff and management.
At almost 91 my mum's first experience of a residential home while she recovered from a cracked rib, was 5-star luxury.
The care she received, along with the friendliness of all staff is very much appreciated.

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Review from (Wife of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the care and kindness shown to my husband whilst in Westhaven Hoylake.
He was happy and the staff were so kind to him. It was a lovely place to visit and we would recommend it to other people.

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Review from Alma H (Resident) assisted by family/friend published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, friendly and helpful. Kept up to date with information relevant to the resident.

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Review from Clare L (Daughter of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Westhaven Nursing & Residential Home at the beginning of April.
She arrived following an illness in hospital. All levels of staff have ensured mum's safety, dignity and have encouraged her to achieve her full potential despite being so unwell. The staff have cared for mum but
also us as a family. We have been guided along the quagmire of medical and financial issues. I have to return to Australia leaving feeling reassured that mum will be beautifully cared for in life and in death my gratitude is immeasurable.

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Review from Gregory C (Son of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful place. My mum had a very bad fall and has admitted first to hosptial and then she was transformed to Westhaven care home where the staff and other patients are very nice and friendly.

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Review from P B (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has been excellent since she moved in. I cannot fault the staff who are kind, considerate, well trained and efficient. Rooms are excellent. Being new and purpose built, the home is not cosy and feels a little sterile but all facilities being on 1 floor with wide corridors activates
mobility. Pictures on the wall of the resident's era improve the ambience. Low, plain glass windows allow residents to look out but gives no privacy. This is to be rectified with film on windows. Being a new home, activities have been slow to get started but are now going well. Visitors are welcome at all reasonable times of day with early mornings and mealtimes protected at residents request. Residents and relatives meetings have taken place and views are listened to and acted on where possible.

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Review from Robert S (Son of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very caring. Since moving into the home in October 2015 my mother's health has improved greatly due to the excellent care by the friendly and motivated staff. The home is very well run and all the staff always go the extra mile.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.784 for Westhaven Nursing & Residential Home is calculated as follows: ( (366 Excellents x 5) + (70 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 449 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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