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Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral, Merseyside CH47 2EB
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Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home, Wirral

Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.

Care Provided by Westhaven Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,343From £1,400
Residential Dementia CareFrom £1,400From £1,400
Nursing CareFrom £1,500From £1,400
Nursing Dementia CareFrom £1,600From £1,400

Contact Westhaven Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Siobhan Christie (Area Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Single Rooms with ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (124)

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9.7

Westhaven Nursing & Residential Home has a Review Score of 9.7 (9.735) out of 10, based on 24 reviews in the last 2 years. Over all time Westhaven Nursing & Residential Home has 124 reviews.

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Review from Nicholas O (Partner of Resident) published on 24 September 2018 Submitted via Postal Card
Overall Experience
An outstanding standard of resident care.
Excellent rooms.
Great facilities.

Knowledgeable staff from matron down.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review.

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Review from Jean W (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card
Overall Experience

The staff were very helpful for the time my father was in there for 1 week respite. My father was very challenging with his deafness and sign language. He was very angry with us, his family and was not happy being in there. I would say I would take him back there if the staff would have him. The place is so clean, tidy. Staff very nice. Thank you so much for looking after him.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. I do hope that everyone enjoyed their well deserved holiday including your dad.

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Review from Laura T (Niece of Resident) published on 17 August 2018 Submitted via Website
Overall Experience

My uncle was admitted to Westhaven for his end of life care. We can’t fault anything about his three week stay. All the staff were so friendly and caring. They did whatever he needed to make him comfortable, from getting a new bed to running out to the local shop for ice. The nurses made a point of coming and introducing themselves to us when we visited and coped very well with his many, many visitors. His room was lovely and the whole place was always clean and tidy. We would wholeheartedly recommend Westhaven to any families looking for a care/nursing home for their relative.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you Laura for your kind review. The staff and I feel it is a privilege to look after people especially when they are approaching the end of their life.

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Review from Clare C (Friend of Resident) published on 2 August 2018 Submitted via Postal Card
Overall Experience

I have been able to get to know the staff over the past year. A very warm, caring and very much a family feel to the home. Staff who really care about the well being of my friend and this shows in their actions. Rooms are kept tidy and very clean. I feel very much at ease knowing that my friend is being very well looked after twenty-four hours a day. She herself says how caring the staff are and how lovely it is that they can find the time to chat with her during a busy day.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. We hope we create a wonderful experience for our clients, their family and friends and to get a positive review means so much to them.

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Review from Sian G (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

Our mother was looked after with care and kindness. The staff always showed her (and our extended family) care and thoughtfulness, and responded to our wishes and concerns.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review it means so much to the staff. We aim to deliver person-centred care to each and every resident.

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Review from Julie E (Daughter of Resident) published on 17 July 2018 Submitted via Website
Overall Experience

My mum spent her last few days at Westhaven. The kindness, care and dignity with which the nursing staff treated her was outstanding. Mum had previously had a tough few weeks but after arriving at Westhaven, she relaxed. She had nothing but praise for how she was looked after, feeling like a ‘special guest’. The staff made sure that my mum's wishes were listened to - which was very important to us. Each member of staff took the time to chat with mum and get to know her so she never felt alone. In addition, whilst we were going through the last 24 hours, my brothers and I were supported and cared for too. Staff managed to find a balance between giving the family time together whilst always being on hand with cups of tea, kind words and help. We will never forget the professional care and kindness our family was shown at a very difficult time. Thank you.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for this review at this very difficult time for you all. It was an honour to care for your mum in her last few days and the staff felt privileged that you chose Westhaven.

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Review from Malcolm P (Son of Resident) published on 20 June 2018 Submitted via Postal Card
Overall Experience
Staff were very approachable and helpful in a difficult time. The nurse was especially helpful and provided an extremely useful insight into my mother's care needs.

Both my brother and I are very grateful to all the staff from initial contact with the manager through to the nursing staff in the ward.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. We were privileged to be able to care for your mum at this difficult time. The staff endeavour to provide individualised care tailored to each person and their families. It means so much to the staff when families feel they have provided a high standard of care.

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Review from L G (Daughter of Resident) published on 14 June 2018 Submitted via Postal Card
Overall Experience

Once the hospital asked me to find a nursing home for my father, I deliberately arrived late and unannounced asking to be shown around. From the start, all the staff I came across were cheerful and friendly most importantly the place did not smell of stale urine. This relatively new care home has very adequately furnished bedrooms, large windows and en-suite bathrooms. There was no problem providing a necessary pressure sensitive mattress. My father, who was fading fast, was looked after to the end by kind and efficient staff and I would not hesitate to recommend Westhaven to others.

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review. It means a lot to know that we could make a difficult time slightly easier.

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Review from Cliff J (Son of Resident) published on 5 June 2018 Submitted via Postal Card
Overall Experience

My Mother was resident for just over 12 months until she died on the 1st May 2018. The care, dignity, respect and love she was shown by all the staff was outstanding. Thank you!

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your very kind comments. It was a honour to care for such a lovely lady. She was loved by all and will be missed

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Review from Simon B (Son of Resident) published on 22 May 2018 Submitted via Postal Card
Overall Experience

Outstanding home that gave us everything we could have needed for mums final few days. A genuine feeling of love and caring from all the staff, from management downwards, with nursing and caring available when we needed and privacy/discretion when we didn't. It truly felt like a home from home for mum.

Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review it means so much to know that we have made a difference. The staff feel that they are privileged to care for clients and their families, especially at such a difficult time. Please accept our condolences at this sad time.

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Review from David H (Husband of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

My darling wife was diagnosed with vascular dementia six years ago. As this cruel illness gradually deprived her of the power of speech, and then the ability to look after herself, I looked after her at home. Then a year ago she had a stroke, and medics said for her well being (and mine) she should enter residential care. Westhaven truly became a haven. The care my wife received, transcended the professional and became movingly an expression of their love for her. Thank you so much.

Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential Home

Thank you so much for this kind review. It is an honour and a privilege to care for all our residents and reviews such as this makes all the staff know their caring nature and dedication is so appreciated.

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Review from Kate R (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card
Overall Experience

Mum moved in December 2016. I was made to feel welcome anytime, and mum as if she already moved in. Mum has become frail, forgetful and has had several TIA's. The staff are wonderful! The care that she has received is second to none. She is encouraged to take part but respected if she declines. I have lost count how often I have recommended Westhaven. A home is only as good as its staff - who are fantastic!

Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your comments. The staff ensure that Westhaven feels like home to our resident's and we the staff feel privileged to work in their home. It is so nice when a resident says can I go home and they mean Westhaven. Comments like this reinforces to the staff that what they do makes a difference.

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Review from E H (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card
Overall Experience
Westhaven, a purpose-built home, offers excellent accommodation and facilities.
All staff are warm and caring.

Food provided is excellent and they have a comprehensive entertainment plan for residents.

Reply from M McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. The staff always try to give the clients and their families the highest standard of care.

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Review from Judith D (Daughter of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience

My father was in for five months from May 2017. I feel his care was adequate and the staff were friendly. I do feel that the departure of staff (who organised and took part in a large part of the entertainment activities) was greatly missed and affected my father and other residents morale due to lack of stimulation.

Reply from Maureen McDonough, Homes Manager at Westhaven Nursing & Residential Home

Unfortunately due to The Activities Co-ordinator leaving for reasons outwith her control we were without a dedicated activities Coordinator for five weeks but during this time there was extra outside entertainers brought into the home and the staff arranged daily activities even taking some residents out.

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Review from Roger C (Son of Resident) published on 15 August 2017 Submitted via Postal Card
Overall Experience

My father was admitted to Westhaven in March 2017 and was discharged home in August.

The care, including medical care, was of a very high order and the facilities were modern, always clean and attractive. Staff were attentive and personable and genuinely built up a relationship.

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Review from Wendy R (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card
Overall Experience

5 star in every way.

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Review from Jan M (Daughter of Resident) published on 20 July 2017 Submitted via Postal Card
Overall Experience
My Mum moved into Westhaven after a 2 week hospital stay. We found the whole experience of Mum being in the home as a positive experience.
Mum was in Westhaven from March to May 2017 until her death.
All of the staff were so caring, supportive and helpful to both Mum and all the family.
I can't praise them highly enough for their help to our family during this most difficult time.

Many thanks to all who work there.

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Review from L M (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card
Overall Experience
Exceptional service and care provided by all staff and management.
At almost 91 my mum's first experience of a residential home while she recovered from a cracked rib, was 5-star luxury.

The care she received, along with the friendliness of all staff is very much appreciated.

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Review from (Wife of Resident) published on 13 June 2017 Submitted via Postal Card
Overall Experience
We were extremely pleased with the care and kindness shown to my husband whilst in Westhaven Hoylake.

He was happy and the staff were so kind to him. It was a lovely place to visit and we would recommend it to other people.

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Review from Alma H (Resident / Service User) published on 28 April 2017 Submitted via Postal Card
Overall Experience

Warm, friendly and helpful. Kept up to date with information relevant to the resident.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Awards / Recognitions (3)

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