Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB
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9.7 124 Reviews
  • Westhaven Nursing & Residential Home, Wirral
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care.

The provider is known for giving many individuals the chance to live a healthies and more active life, supporting independence thanks to the efforts of trained and compassionate professionals.
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Care Provided by Westhaven Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1500
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Nursing Dementia Care: from £1400
The price(s) shown are provided by the care home. Contact Westhaven Nursing & Residential Home for full pricing details and T&Cs.

Contact Westhaven Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Westhaven Nursing & Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Siobhan Christie (Area Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1972

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Westhaven Nursing & Residential Home Reviews (124)

9.7

Westhaven Nursing & Residential Home has a Review Score of 9.7 (9.725) out of 10, based on 25 reviews in the last 2 years.
Over all time Westhaven Nursing & Residential Home has 124 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westhaven Nursing & Residential Home
  • 54
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  • 9
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  • 3
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  • 1
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Total of 124, showing 101-120
Review from Nicholas O (Partner of Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An outstanding standard of resident care.
Excellent rooms.
Great facilities.
Knowledgeable staff from matron down.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for your kind review.
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Review from Jean W (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful for the time my father was in there for 1 week respite. My father was very challenging with his deafness and sign language. He was very angry with us, his family and was not happy being in there. I would say I would take him back there if the staff would have him. The place
is so clean, tidy. Staff very nice. Thank you so much for looking after him.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for your kind review. I do hope that everyone enjoyed their well deserved holiday including your dad.
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Review from Laura T (Niece of Resident) published on 17 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle was admitted to Westhaven for his end of life care. We can’t fault anything about his three week stay. All the staff were so friendly and caring. They did whatever he needed to make him comfortable, from getting a new bed to running out to the local shop for ice. The nurses made a point of
coming and introducing themselves to us when we visited and coped very well with his many, many visitors. His room was lovely and the whole place was always clean and tidy. We would wholeheartedly recommend Westhaven to any families looking for a care/nursing home for their relative.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential HomeThank you Laura for your kind review. The staff and I feel it is a privilege to look after people especially when they are approaching the end of their life.
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Review from Clare C (Friend of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been able to get to know the staff over the past year. A very warm, caring and very much a family feel to the home. Staff who really care about the well being of my friend and this shows in their actions. Rooms are kept tidy and very clean. I feel very much at ease knowing that my friend is being
very well looked after twenty-four hours a day. She herself says how caring the staff are and how lovely it is that they can find the time to chat with her during a busy day.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for your kind review. We hope we create a wonderful experience for our clients, their family and friends and to get a positive review means so much to them.
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Review from Sian G (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mother was looked after with care and kindness. The staff always showed her (and our extended family) care and thoughtfulness, and responded to our wishes and concerns.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review it means so much to the staff. We aim to deliver person-centred care to each and every resident.
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Review from Julie E (Daughter of Resident) published on 17 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her last few days at Westhaven. The kindness, care and dignity with which the nursing staff treated her was outstanding. Mum had previously had a tough few weeks but after arriving at Westhaven, she relaxed. She had nothing but praise for how she was looked after, feeling like a ‘special
guest’. The staff made sure that my mum's wishes were listened to - which was very important to us. Each member of staff took the time to chat with mum and get to know her so she never felt alone. In addition, whilst we were going through the last 24 hours, my brothers and I were supported and cared for too. Staff managed to find a balance between giving the family time together whilst always being on hand with cups of tea, kind words and help. We will never forget the professional care and kindness our family was shown at a very difficult time. Thank you.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for this review at this very difficult time for you all. It was an honour to care for your mum in her last few days and the staff felt privileged that you chose Westhaven.
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Review from Malcolm P (Son of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were very approachable and helpful in a difficult time. The nurse was especially helpful and provided an extremely useful insight into my mother's care needs.
Both my brother and I are very grateful to all the staff from initial contact with the manager through to the nursing staff in the ward.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review. We were privileged to be able to care for your mum at this difficult time. The staff endeavour to provide individualised care tailored to each person and their families. It means so much to the staff when families feel they have provided a high standard of care.
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Review from L G (Daughter of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once the hospital asked me to find a nursing home for my father, I deliberately arrived late and unannounced asking to be shown around. From the start, all the staff I came across were cheerful and friendly most importantly the place did not smell of stale urine. This relatively new care home has very
adequately furnished bedrooms, large windows and en-suite bathrooms. There was no problem providing a necessary pressure sensitive mattress. My father, who was fading fast, was looked after to the end by kind and efficient staff and I would not hesitate to recommend Westhaven to others.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for your kind review. It means a lot to know that we could make a difficult time slightly easier.
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Review from Cliff J (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother was resident for just over 12 months until she died on the 1st May 2018. The care, dignity, respect and love she was shown by all the staff was outstanding. Thank you!
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your very kind comments. It was a honour to care for such a lovely lady. She was loved by all and will be missed
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Review from Simon B (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding home that gave us everything we could have needed for mums final few days. A genuine feeling of love and caring from all the staff, from management downwards, with nursing and caring available when we needed and privacy/discretion when we didn't. It truly felt like a home from home for mum.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review it means so much to know that we have made a difference. The staff feel that they are privileged to care for clients and their families, especially at such a difficult time. Please accept our condolences at this sad time.
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Review from David H (Husband of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My darling wife was diagnosed with vascular dementia six years ago. As this cruel illness gradually deprived her of the power of speech, and then the ability to look after herself, I looked after her at home. Then a year ago she had a stroke, and medics said for her well being (and mine) she should
enter residential care. Westhaven truly became a haven. The care my wife received, transcended the professional and became movingly an expression of their love for her. Thank you so much.
Reply from Diane Lewis-Croft, Deputy manager at Westhaven Nursing & Residential HomeThank you so much for this kind review. It is an honour and a privilege to care for all our residents and reviews such as this makes all the staff know their caring nature and dedication is so appreciated.
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Review from Kate R (Daughter of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved in December 2016. I was made to feel welcome anytime, and mum as if she already moved in. Mum has become frail, forgetful and has had several TIA's. The staff are wonderful! The care that she has received is second to none. She is encouraged to take part but respected if she declines. I have
lost count how often I have recommended Westhaven. A home is only as good as its staff - who are fantastic!
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your comments. The staff ensure that Westhaven feels like home to our resident's and we the staff feel privileged to work in their home. It is so nice when a resident says can I go home and they mean Westhaven. Comments like this reinforces to the staff that what they do makes a difference.
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Review from E H (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westhaven, a purpose-built home, offers excellent accommodation and facilities.
All staff are warm and caring.
Food provided is excellent and they have a comprehensive entertainment plan for residents.
Reply from M McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review. The staff always try to give the clients and their families the highest standard of care.
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Review from Judith D (Daughter of Resident) assisted by family/friend published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in for five months from May 2017. I feel his care was adequate and the staff were friendly. I do feel that the departure of staff (who organised and took part in a large part of the entertainment activities) was greatly missed and affected my father and other residents morale due to lack
of stimulation.
Reply from Maureen McDonough, Homes Manager at Westhaven Nursing & Residential HomeUnfortunately due to The Activities Co-ordinator leaving for reasons outwith her control we were without a dedicated activities Coordinator for five weeks but during this time there was extra outside entertainers brought into the home and the staff arranged daily activities even taking some residents out.
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Review from Roger C (Son of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Westhaven in March 2017 and was discharged home in August.


The care, including medical care, was of a very high order and the facilities were modern, always clean and attractive. Staff were attentive and personable and genuinely built up a relationship.

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Review from Wendy R (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5 star in every way.
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Review from Jan M (Daughter of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum moved into Westhaven after a 2 week hospital stay. We found the whole experience of Mum being in the home as a positive experience.
Mum was in Westhaven from March to May 2017 until her death.
All of the staff were so caring, supportive and helpful to both Mum and all the family.
I can't praise
them highly enough for their help to our family during this most difficult time.
Many thanks to all who work there.
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Review from L M (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional service and care provided by all staff and management.
At almost 91 my mum's first experience of a residential home while she recovered from a cracked rib, was 5-star luxury.
The care she received, along with the friendliness of all staff is very much appreciated.
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Review from (Wife of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely pleased with the care and kindness shown to my husband whilst in Westhaven Hoylake.
He was happy and the staff were so kind to him. It was a lovely place to visit and we would recommend it to other people.
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Review from Alma H (Resident) assisted by family/friend published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly and helpful. Kept up to date with information relevant to the resident.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Westhaven Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Westhaven Nursing & Residential Home is calculated as follows: ( (221 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 291 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westhaven Nursing & Residential Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

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