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Woodheath Nursing & Residential Home

40 Ford Road, Upton, Wirral, Merseyside CH49 0TF
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Woodheath Nursing & Residential Home, Wirral
Woodheath Nursing & Residential Home, Wirral
Woodheath Nursing & Residential Home, Wirral

Woodheath provides high quality residential, nursing and dementia care within a secure and happy home whilst maintaining a relaxed and comfortable environment assisting residents to remain as independent as possible.

This is achieved through appropriate involvement and encouragement from staff, always recognising that an individual’s dignity, privacy and choice are paramount. Woodheath has two units. All rooms are single with ensuite facilities.

Of paramount importance is the pursuit of excellence...  

Care Provided by Woodheath Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,100 - £1,400£1,100 - £1,400
Residential Dementia Care£1,350 - £1,400£1,350 - £1,400
Nursing Care£1,350 - £1,400£1,350 - £1,400
Nursing Dementia CareN/A£1,350 - £1,400

Contact Woodheath Nursing & Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Hollie Collins(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (59)
  • Couples/Companion Rooms (1)

Visiting

  • The Home provides care services for up to 61 people, both male and female clients. ​Across Apple House and Cherry House there are 5 lounges and 3 dining rooms. The home also have a conservatory surrounded by very pleasant gardens. There is also a quiet room for relatives to sit with their families. Family, friends and other callers are free to visit at any time.

Parking

  • Parking is available at the front of the property.

Woodheath Nursing & Residential Home Reviews (88)

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9.8

Woodheath Nursing & Residential Home has a Review Score of 9.8 (9.819) out of 10, based on 21 reviews in the last 2 years. Over all time Woodheath Nursing & Residential Home has 88 reviews.

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Review from Elaine B (Daughter of Resident) published on 24 July 2026 Submitted via Postal Card
Overall Experience

My mother was in Apple House for 6 months she loved it in there she was treated like a family member. I am her daughter and my two brothers plus my dad often went to visit mum, we always got a cup of tea and a warm welcome. The staff looked after my mum with care and respect they looked after her when she sadly passed away. I am so grateful for all the care received, well done all in Apple House

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your kind words. We are delighted to hear that your mum was so happy at Apple House and that you and your family always felt welcome. It means a great deal to know that our team provided compassionate, respectful care for your mum and supported her and your family during such an...  

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Review from Sylvia H (Regular Volunteer) published on 15 June 2026 Submitted via Website
Overall Experience
In 2017, Woodheath cared for my mum, in Apple House Dementia Unit, she was given excellent care by the staff. While she was here, I came most days helping out with cups of tea and biscuits.
In 2020 mum passed away, and I was invited back by the manager to be a volunteer, as I am retired.

I welcomed the invite and I'm happy to say I have now been here for 8 years.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home
Thank you so much for sharing your heartfelt experience with us. It truly means a great deal.

We are incredibly proud to hear that your mum received such excellent care during her time in Apple House, and we are grateful that you felt welcomed and supported enough to spend so much time with her...  

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Review from L D (Daughter-in-law of Resident) published on 12 June 2026 Submitted via Website
Overall Experience

What an amazing place to place a loved one in need of care. 3 years of looking after my mother in law and the residential unit was just superb. The ability to adapt to her needs as her condition got worse and ultimately offering the best end of life care I have seen in a long time! The carers are so experienced they knock spots of some qualified nurses in recognising EOL , making sure all appropriate care is in place and being pro active in managing all this. I work in this line of work professionally and having experienced a terrible time with my own father in a different nursing home, Woodheath ( Apple House) deserves a 10 Star review. I wouldn't hesitate to place a loved one with dementia in this care home knowing they will be loved, cared for, stimulated, supported on their journey to the end. AMAZING

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home
Thank you so much for your incredibly kind and thoughtful words. It truly means a great deal to our entire team.

We are honoured to have supported your mother-in-law over the past three years and to have been part of her journey. Providing care that adapts to each person's changing...  

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Review from Neil W (Husband of Resident) published on 21 May 2026 Submitted via Website
Overall Experience
This care home is second to none,
All staff are so welcoming, friendly and warm and there is genuine interaction with all residents and ,most lmportantly vice versa.
There is a varied activities programme in which residents are encouraged (not pressurised ) to participate.Very important I feel from a welfare point of view.
It is also noticeable how everyone knows their role and has a thorough knowledge of each residents needs ,which gives me total confidence that my loved one is in great hands
A genuine family atmosphere has been created here ,so much so,that I,even as a visitor feel cared for as if at home, and, in fact i look forward to my visits

Well done !!

Reply from Ellie Hill, Director at Woodheath Nursing & Residential Home

Thank you very much for your very kind review. We are very proud of our team and the care that they provide, so it is very much appreciated to receive these wonderful comments.

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Review from K A (Daughter of Resident) published on 20 May 2026 Submitted via Website
Overall Experience

Feel that my parent is well looked after and his needs are met, they keep us well informed of anything that occurs with him as he can be quite difficult at times and they know how to handle him and calm him down

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind words. Were really pleased to hear how supported you feel, and well continue to ensure your parent receives the best possible care while keeping you informed every step of the way.

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Review from Mark V (Son of Resident) published on 20 May 2026 Submitted via Website
Overall Experience
Very happy with the professionalism of all staff,understanding of my father's needs and is always well looked after.
Building and facilities are well kept.

Overall very happy with Woodheath Care Home.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely feedback, we're delighted to hear how happy you are with the care, professionalism of our staff, and the environment at Woodheath Care Home. Your kind words mean a great deal to the whole team.

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Review from C K (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

I was really anxious about the Christmas period as it's my first Christmas not having mum at home with me. Woodheath staff , from carers , nurses, activities coordinator, managers and volunteers all went above and beyond to ensure my mum , myself and even my children had a wonderful Christmas. Every visit we felt welcomed and enjoyed Christmas activities including a family Christmas party , mince pie and sherry Sundays , and carol singing. I can't recommend the Woodheath highly enough the staff genuinely care for all their residents.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind and heartfelt words. We know how emotional the Christmas period can be, especially during such a significant first, and we're truly honoured to have shared it with you and your family. Your appreciation means a great deal to all of us at Woodheath, and we're so pleased we could help make the time special for your mum, you, and your children.

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Review from E R (Daughter of Resident) published on 17 December 2025 Submitted via Website
Overall Experience

My mum was a resident at Woodheath for almost 18 months. She settled in very quickly. The staff were kind and attentive and looked after her with care, patience and dignity. Where possible, they involved her in the social activities available which happened frequently. She had complex nursing needs which were addressed with professionalism and we as a family we're kept up to date on her treatment. Woodheath has a small, independent feel to it which we liked as it made the care feel more personal.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

We are truly pleased to hear that your mum settled in quickly and she was cared for with Kindness, patience and dignity during her time at Woodheath. Your comments about Woodheath's small, independent feel means a great deal, creating a warm, personal environment is at the heart of what we do. Thank you for your kind words they will be shared with the team.

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Review from C R (Daughter of Resident) published on 10 December 2025 Submitted via Website
Overall Experience

My Mum is generally very well looked after and the staff seem very fond of her. However when I visited recently she was sat in wet clothes as she had spilled tea. It was obvious as there was a lot on the tray too. When I pointed this out they immediately changed my Mum.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home
Thank you for taking the time to share your feedback. We're really pleased to hear that your mum is generally well looked after and that you find the team to be caring and attentive.

We're very sorry to hear about the incident during your recent visit when your mum was sitting in wet clothes...  

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Review from Pauline T (Friend of Resident) published on 1 December 2025 Submitted via Website
Overall Experience

My friend was admitted from hospital not looking after herself with various problems. She has been so well looked after she now has lovely company lots of entertainment and looks really well. Could not ask for more

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your feedback. We're so pleased to hear that your friend has settled in well and is now receiving the care, company and support she needs. We will be sure to share your comments to the team.

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Review from L O (Niece of Resident) published on 1 December 2025 Submitted via Website
Overall Experience
Door opened by a friendly member of staff, who took us to resident's room as requested.

Room was clean, warm and tidy. When leaving spoke to a couple of members of staff regarding residents well being who were helpful.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your feedback. we're please to hear that you were welcomed by our team and that the residents room was clean, warm and tidy on your visit. We truly appreciate the you taking the time to share your experience and will pass your comments onto he team.

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Review from J O (Daughter of Resident) published on 1 December 2025 Submitted via Website
Overall Experience

Staff are always helpful and friendly when I visit and the home has a nice warm atmosphere. Mum is as comfortable as she can be and well looked after as she has dementia. The staff are really caring and dedicated

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely feedback. We're really pleased to hear that you find our team helpful and friendly, and that the home feels welcoming when you visit. Our staff are truly dedicated to providing compassionate, person-centred care, and your words will mean a lot to them.

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Review from Brian P (Husband of Resident) published on 26 November 2025 Submitted via Website
Overall Experience

Overall, I am satisfied with the care and services provided to my wife. However, there are some areas that could be better. For example, personal items being misplaced (hearing aids), and clothes being put away with less care. I appreciate I can take care of this, yet each time I tidy up and sort it out, it often ends up in a mess again.

I am sincerely grateful for the care and services provided to my wife.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home
Thank you for your feedback. We are truly pleased to hear that you are satisfied with the care services provided to your wife. Your kind words mean a great deal to our team.

We also appreciate you highlighting the areas we can improve. We are sorry to hear about personal items such as hearing...  

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Review from Tracey F (Daughter-in-law of Resident) published on 18 November 2025 Submitted via Website
Overall Experience
The LOVE, CARE and SUPPORT Ann received throughout her time in Apple House was above and beyond anything I previously experiences. I have no hesitation in recommending this lovely home.

It is immaculate, the whole team are so committed and respect the residents dignity, they are professional and have time for not only the residents but for their families. An important part for any resident in a Care Home is to ensure they have plenty to occupy their minds and Woodheath definitely provides this with the wonderfully organised activities for everyone. When Ann was too ill to sit in the lounge, she was occupied in her room. I cannot thank everyone enough for the wonderful care and compassion and was deeply touched how they instantly loved and cared for her. We sadly lost Ann recently and I was holding it together quite well until we drove past Woodheath on the day of her funeral and saw the lovely carers once again sharing their time and kindness. You really are true Angelsx

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your beautiful and heartfelt words. Our team will be deeply touched to know that their kindness and commitment brought comfort to Ann and to your family. We strive to ensure every resident feels dignified, valued and engaged, and knowing that this made a difference to Ann is incredibly meaningful. We are so very sorry for your loss, and we send you our heartfelt condolences.

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Review from G C (Son of Resident) published on 17 November 2025 Submitted via Postal Card
Overall Experience

Both my sister and I are more then happy with the care that our mother has received while she has been in Woodheath. The staff are exemplary, she has been treated with dignity and respect. She looks satisfied content and comfortable, she is clean her hair is brushed and tidy. The difference in her since arriving from hospital is incredible - grey pallor, hair not brushed, she looked lost. New colour in her cheeks, hair tidy she looks relaxed and content. I would have no hesitation in recommending Woodheath for anyone's relatives to stay. All the staff are outstanding, very friendly and have kept us informed about our mums condition. 10 out of 10 for all staff.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your heartfelt feedback. We're Truly delighted to hear how well your mum has settled at Woodheath and that you've seen such positive change in her. We will make sure the whole team hears your lovely message.

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Review from K W (Son of Resident) published on 30 October 2025 Submitted via Postal Card
Overall Experience

The staff at Woodheath Nursing Home are excellent with my mother and she is treated like family.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind words. we're delighted to hear your mother feels so well cared for - our team at Woodheath Nursing home truly values each resident.

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Review from Helen D (Daughter of Resident) published on 8 September 2025 Submitted via Website
Overall Experience
As a pharmacist, I had provided medication reviews for Wirral care homes over 20 years ago and Woodheath was my favourite. When the time came for Mum to need extra care I looked at Woodheath and 2 others. Without a doubt this was still the best.
Mum was looked after with kindness and her dignity was maintained at all times. She chatted to all the staff and I always knew I had made the right choice.
Sadly she passed away recently but that was kind, gentle and peaceful too.

I would not hesitate to recommend this care home and have said this to many people already.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for sharing such a heartfelt reflection. We are deeply sorry for your loss and grateful that you mother's final days were filled with Kindness, dignity, and peace. Your words are a touching tribute to our team, and your recommendation means so much to everyone at Woodheath.

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Review from Julie I (Daughter of Resident) published on 21 August 2025 Submitted via Website
Overall Experience

All staff at Apple House were caring, compassionate and professional when caring for my Mum. They also have a great range of activities for the residents to participate in, including day trips out, which my Mum loved. They treated her with care, dignity and respect. Thank you

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you so much for your kind word. were delighted to hear your mum felt cared for and enjoyed the activities and day trips. Our team is dedicated to creating a safe, compassionate and engaging environment for all our residents. We truly appreciate your feedback and will share it with the team.

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Review from David M (Son of Resident) published on 26 June 2025 Submitted via Website
Overall Experience
We chose Woodheath to care for my Dad in the last few weeks of his life, as our Mum had received wonderful care at Woodheath during the last 3 years of her life.

Dad was terminally ill. The care he received was exemplary. All of the staff were professional, compassionate, kind and most of all treated Dad with dignity, especially in the last few days of his life. We cannot thank the staff enough for the care that they gave to Dad and also to us as a family.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath

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Review from Gerald R (Son of Resident) published on 10 June 2025 Submitted via Website
Overall Experience

The care my mother received was exceptional, and I would like to thank the staff publicly for the way they looked after her. Her end-of-life care was also very good; she was looked after with dignity and great care.

Reply from Lianne Carling, Operations Manager at Woodheath Nursing & Residential Home

Thank you for your lovely review and your kind words. It means a lot to everyone at Woodheath

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 July 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Woodheath Nursing & Residential Home.

Accreditations

There are no accreditations posted yet for Woodheath Nursing & Residential Home.

Meet the Team (3)

Ellie Hill
Ellie HillJob Title:DirectorJoined: 2020

We are proud to be a family-run business, with us taking over the ownership of Woodheath in February 2020. As a family, we have owned and operated care homes for over 30 years and are passionate about delivering excellent quality care in a homely environment. You will often see Ellie at the Home with her cockerpoo, Ziggy.

Lianne Carling
Lianne CarlingJob Title:Operations ManagerJoined: 2023

Lianne is our Operations Manager and works closely with Hollie to ensure that the care we provide meets the highest standards. She holds an NVQ Level 5 in Health and Social Care and brings extensive experience in Home Management and Regional Management. As a hands-on leader, Lianne actively ensures the effectiveness of our governance.

Hollie Collins
Hollie CollinsJob Title:Registered Home ManagerJoined: 2024

I am a Registered Manager at Woodheath Care Home, where I have been leading since September 2024. Before this, I spent 4 years as a Nursing Home Manager, building on over 7 years of experience within the nursing home setting, where I originally started my journey as a nurse. My career in care has been shaped by steady progression, hands-on leadership, and a strong commitment to high standards.

During my time as a manager, I successfully maintained a “Good” rating in the last CQC inspection in my previous home.

My clinical background is diverse, spanning critical care wards, custody nursing, and several other frontline roles that have given me broad insight into patient needs and staff support. I first qualified as a nurse in 2007, driven by a lifelong passion for caring for others, and I remain proud of the journey that has brought me here.

Beyond my professional life, I enjoy dog walking with my two spaniels, running, and travelling, which help me balance a rewarding but demanding career with personal wellbeing.

Frequently Asked Questions about Woodheath Nursing & Residential Home

What types of Care is Woodheath Nursing & Residential Home registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodheath Nursing & Residential Home have?

There are 59 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Woodheath Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Woodheath Nursing & Residential Home to the centre of Wirral?

3.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodheath Nursing & Residential Home to verify any information. View our terms and conditions. Woodheath Nursing & Residential Home has an Enhanced Service -more info.