Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.7 112 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.
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Care Provided by Acorn Hollow Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1278
  • Self-Funded Nursing Care: from £1581
  • RESPITE Self-Funded Residential Care: from £1406
  • RESPITE Self-Funded Nursing Care: from £1740
The price(s) shown are provided by the care home. Contact Acorn Hollow Care Home for full pricing details and T&Cs.

Contact Acorn Hollow Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Acorn Hollow Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Astles (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (48)

Acorn Hollow Care Home Reviews (112)

9.7

Acorn Hollow Care Home has a Review Score of 9.7 (9.650) out of 10, based on 20 reviews in the last 2 years.
Over all time Acorn Hollow Care Home has 112 reviews.

Overall Experience
  • 85
  • 26
  • 1
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Date Published
  • 112
  • 6
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  • 20
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Reviewer Connection to Acorn Hollow Care Home
  • 31
  • 19
  • 12
  • 10
  • 7
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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Total of 112, showing 21-40
Review from L W (Daughter of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall very happy. Staff exceptionally friendly and accommodating, public rooms cosy and inviting. Foodwise not always to my mother's taste personally plus waiting time for bathroom assistance but that's down purely to staff availability. Everywhere needs more staff! They provide good entertainment
and celebrate lots of events and birthdays for residents and do a good job. I would recommend Acorn Hollow.
Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your kind comments regarding our staff at Acorn Hollow. We are sorry the food is not to your mothers's taste; you may be aware we offer an alternative snack menu but also that our chef team would be more than happy to consult with your mother to ensure they cater to her tastes. The home manager will closely monitor staff availability for bathroom assistance to resolve your concern raised where possible. Thank you for your recommendation.
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Review from Linda F (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received end-of-life nursing and care at Acorn Hollow. She felt extremely lucky to receive respectful care from all staff in all roles in comfortable surroundings. I was able to spend as much time as I wished during those precious final days and was always welcomed.
The medical care from
the on-site nursing staff was professional, kind and reassuring. Staff providing personal care were cheerful and understanding.
The quality of accommodation and catering was of a high standard.
Administration and management staff were excellent in dealing with other agencies to transfer Mum to Acorn Hollow without delay.
Different activities were available for residents and whilst my mum enjoyed visits from pet therapy groups, I am sorry her health was not better as she would have enjoyed the other events and activities on offer.
Whilst we may not like to think about our loved ones passing away, the staff provided comfort, a peaceful setting and dignity to my mum and her family.
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Review from Anthony J (Son of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been staying in Acorn Hollow for roughly four weeks, and I have to say, I have been really pleased with the quality of care he has received. The management team and the staff have gone the extra mile to ensure my dad is comfortable and well-looked after.
All the staff are very friendly,
and when they are asked to correct or change anything, this is done quickly and efficiently.
I have had the experience with care homes in the past, and this is definitely the friendliest home so far.
My dad is not the easiest person to deal with, but they have managed his care exceptionally well. The team at Acorn Hollow are amazing.
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Review from N H (Daughter of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are wonderful, very helpful in all aspects. Quality of some meals needs improvement, current lack of variety and quality. Cleanliness is good. Social arrangements to suit all.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Acorn Hollow Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. We work on a seasonal menu which runs in a six week cycle. This is changed biannually for a spring/summer and an autumn/winter menu. The menu has two main choices and a vegetarian option for each meal, however in all our homes our residents can request alternatives should they not want anything on that day’s menu. We also carry out person of the day, where the chef will visit each resident and they are able to voice any likes or dislikes. Our menus are nutritionally analysed and are created from resident feedback and surveys done within the home.
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Review from B R (Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
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Review from B W (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had to move to Acorn Hollow as the previous care home she was in wouldn't accept local authority funding and it was a blessing in disguise as Acorn Hollow is an extremely good care home. It is well run and the carers seem to genuinely care. The facilities and activities are excellent and I feel
Mum is in the best possible place she could be for the help and care she needs.
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Review from D U (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is receiving excellent care and staff are very patient and we as a family are being warmly welcomed.
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Review from J J (Daughter of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming, included in everything that is going on. All staff are polite and helpful. When asking any member of staff for something they are all willing to assist, it feels very comfortable and lovely to be able to help yourself to drinks.
Not given excellent as I was brought up to believe there
is always room for improvement.
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Review from Susan M (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I start with first-class care, from managers, nursing/care staff, cleaners, office staff, caretaker and catering staff, what a team. The staff are professional, committed and provided outstanding care. During this difficult time, we were touched by the kindness and loving care we all received. I cannot
praise them all enough. Thank you from the bottom of my heart and a massive thank you from my mum.
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Review from S H (Friend of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First visit to see a friend, welcoming, friendly and sociable staff. The rooms are airy and bright. Lovely setting and you wouldn't think you were in a nursing home.
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Review from M W (Relative of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Client/family requesting showers x three weekly at least (aware of staffing levels).
Client/family requesting:-
Menu choices are told to the client the day before and staff tick the level box, the client has difficulty chewing. This prevents waste, time, and the client's frustration of continually
letting staff know that the food they bring is insufficient.
Some staff aware of the client's limitations with chewing and bring or ask for alternative food options. (Thank you!)
Client/family aware how tirelessly the staff work and are appreciative/thankful.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Acorn Hollow Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Due to restrictions, it has been challenging to arrange dental appointments however this has now been resolved. Please be assured residents are offered baths and showers as and when they wish. We have reviewed our meal service with our chef and arranged to ensure residents have a choice in how their meals are served to them. We have also taken this opportunity to review our activities to accommodate residents' specific needs.
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Review from Trevor B (Son-in-law of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found the home to be clean, friendly and staff always willing to go the extra mile. Management are helpful and the door is always open for chats. Good activities and menu provided.
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Review from Nicola C (Private Carer of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is incredible. The staff are attentive and show genuine care. Clean and organised. Good level of entertainment for the residents. Beautiful outdoor area with a garden. I have worked in a lot of care homes and this is one of the very best I have been to.
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Review from W M (Father of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Daughter very well cared for, home always looks clean and tidy. Provided activities and entertainment for residents. Prior to the pandemic were also able to arrange some trips out. I think she has been very well looked after in her time here.
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Review from Melissa C (Granddaughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Grandad really enjoyed his experience/stay at Acorn Hollow. The staff were brilliant with him. He came out of his shell and started to play drafts again.
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Review from V W (Wife of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A family-run home, excellent and welcoming staff, all good, no excellent at their job.
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Review from Fiona S (Daughter of Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a very happy resident with you for a few years. She is very well looked after and very well taken care of, she loves having her hair done and enjoys all the activities on offer. All your staff are lovely and my mum loves all who care for her. She enjoys having her coffee in an afternoon.
My mum is one happy resident.
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Review from Michael D (Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoy socialising and joining in with events in the home.
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Review from Aileen T (Sister of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff helpful, kind, considerate.
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Review from Claire S (Daughter of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
After many months of heartache and worry, we have finally found a care home for dad that we trust. The staff at Acorn Hollow are dedicated to providing the care that he needs and deserves. They go above and beyond to make sure he’s clean, comfy, well-fed, entertained and content. We as a family can
now sleep at night knowing dad is in safe caring hands.
And that means everything. We are looking forward to the lowering of the restrictions so we can visit as much as possible but for now, we are extremely grateful to all the staff looking after dad for us and I would wholeheartedly recommend them.
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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.650 for Acorn Hollow Care Home is calculated as follows: ( (162 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 234 Ratings = 4.65
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn Hollow Care Home to verify any information. View our terms and conditions. Acorn Hollow Care Home has an Enhanced Service - more info.