Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.
At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents...
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Acorn Hollow Care Home has a Review Score of 9.7 (9.667) out of 10, based on 21 reviews in the last 2 years.
Over all time Acorn Hollow Care Home has 113 reviews.
All staff and home manager made Joan and family feel welcome. We couldn't thank Rachel and staff enough for this difficult time, making my nan happy again.
Thank you for your kind words. We're so pleased the assessment and move went smoothly, and that Joan and the family felt welcome from the very first moment. Seeing your nan happy again is exactly what the team hopes for, and we'll be sure to pass your thanks on to Rachel and everyone at Acorn Hollow.
Mum was admitted to Acorn Hollow for end-of-life care. From our first contact, when we arrived at the home to look at mum's room, the staff have been amazing. Given Mum's circumstances, they have ensured she has a quiet room. The staff have been so kind and gentle with her. The staff have been wonderful with us, ensuring we are well fed. Mum has told us she feels happy and safe here. What more could we ask for? Acorn Hollow is a lovely place, even in such sad circumstances, and the staff now feel like friends.
Thank you for such a moving review. We're grateful the team have been able to care for your mum with the kindness she deserves, and to look after you too. For her to feel happy and safe, and for the staff to feel like friends, is exactly what we strive for. We'll pass your thanks on to everyone at Acorn Hollow.
She doesn't eat the food, unfortunately, but it always smells/looks delicious!
Thank you for such kind words. It means a great deal to hear that every part of the team, from admin and housekeeping to care and maintenance, made your experience of Acorn Hollow such a positive one from the start. We'll pass your thanks on to everyone.
Staff are kind and caring and nothing is too much trouble.
Thank you for your kind words. It's lovely to hear that nothing is too much trouble. We'll pass your thanks on to everyone.
I'm very happy here, the staff are pleasant.
Thank you, it's lovely to hear from you directly. We'll pass your kind words on to the team.
We cannot thank the staff enough at Acorn Hollow some of who went above and beyond in looking after our mum who was in their care for the last year and a half of her life. They treated her with kindness, dignity and respect and most importantly made her feel so welcome and happy. As her family we would also like to thank them for also looking after us during difficult moments and wouldn't hesitate in recommending Acorn Hollow to anyone who needs care.
Thank you for such kind words and for the recommendation, and we're so sorry for the loss of your mum. Over that year and a half, we're grateful the team cared for her with the kindness, dignity and respect she deserved. We'll pass your thanks on to everyone at Acorn Hollow.
The most wholesome, caring, loving environment. Seeing my grandad in a home was such a hard transition, but Acorn Hollow haw shown this is the safest, friendliest place for a loved one to be. All the carers are so professional and create such amazing relationships and a friendship. Rachel and Fliss are incredible assets and leaders. The staff are exceptional at their job, I know when I leave him, he's in a place he can happily call home.
Thank you for sharing such a heartfelt review of Acorn Hollow. We are so pleased to hear that your grandad has settled into a place where he feels safe, valued and at home. Your kind words about our team, and special mentions for Rachel and Fliss, will mean a great deal to everyone who works hard to create such meaningful relationships with residents and their families.
Unfortunately they forgot to give Lionel his lunch one day and he had told me before on two occasions that he hadn't had any dinner but thought he was confused due to dementia and Alzheimer's . Also arrived one day to find Lionel struggling with a table which was just about in His grasp but at his side with his dinner left on it. Eats with a spoon but regularly have to ask for it. His teeth are nit cleaned regularly.
Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured we have taken your comments very seriously and are looking into the issues raised with our team. The comfort and wellbeing of all our residents is of the...
Very pleased with the care and the treatment I have received since I have been at Acorn Hollow.
Excellent care home, very happy here.
Lovely home. Staff caring helpful and look after my nan very well. You can tell what staff are in looking after my nan.
The care my father-in-law receives is incredible, he is treated with the utmost respect and dignity. My father-in-law really enjoys the food and the variety. I am also treated amazingly when I come to visit.
The staff are lovely with my mum and my family.
I would like to thank all the staff at Acorn Hollow for the way they looked after my mum. They have gone above and beyond in the care they gave her. also supporting the family in difficult time. This is a big thank you to management and all staff.
Unfortunately, his stay was only two weeks before he died but I cannot fault the care he received in that time. My siblings and I were always made welcome and could visit Dad at any time.
Acorn Hollow Care Home has become home for my mum since May 2024. She has settled very well and I visit daily. In six months, I have seen great kindness and compassion. I feel that the staff look after me just as much as they do Mum. Mum gets mixed up and can do very little for herself. The staff know she loves to sing. They sing with and to her and she says she feels loved by them. This is a caring, well-run home.
Have settled well. The staff are very kind and pleasant. Sometimes have communication problems. The food is varied and on the whole very nice. Just wish it could be served warmer, cold food is not very appetising. An interesting programme of activities is offered every week. I like the fact that family and friends can visit at any time.
Thank you for your kind review, we value all feedback as this helps us to improve our service where required. It is always a pleasure to receive warm feedback about our staff at Acorn Hollow. We are sorry to hear the food is served cooler than you would prefer; we do have safe systems of work to...
My grandad went in for respite care and was in there until he sadly passed. The staff were great with him, he was well cared for in his last stages.
Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your Granddad received at Acorn Hollow care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team....
I come from West Yorkshire and only manage to visit my sister once weekly. I can't rate everything as I haven't an in-depth knowledge. My visit today has been very pleasant, excellent staff who are loving and caring.
I cannot fault the care given to myself and to my wife in the final days of her life. Nothing was too much trouble. Excellent is the only word I can use.
Please contact us for latest vacancies.
Acorn Hollow and Acorn Meadow Care Homes, run by HC-One, located in Northwich, Cheshire, welcomed visitors and guests from their local community to participate in this year’s Care Home Open...
A resident at HC-One’s Acorn Hollow Care Home in Lostock Gralam, Northwich, Cheshire, enjoyed a nostalgic trip to a Northwich fire station after serving as a firefighter for 31-years. Fred...
A resident at HC-One’s Acorn Hollow Care Home in Lostock Gralam, Northwich, Cheshire, enjoyed a nostalgic trip to a Northwich fire station after serving as a firefighter for 31-years. Fred...
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Home Manager at Acorn Hollow, Northwich
What does ‘kindness’ mean to you?
“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”
As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.
When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”
Outside of work, Rachel enjoys walking, camping and spending time with her friends.
If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
Older Person Care, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 48 Single Rooms.
Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Gardens, Television point in own room are some of the Facilities & Services.
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn Hollow Care Home to verify any information. View our terms and conditions. Acorn Hollow Care Home has an Enhanced Service -more info.