Acorn Hollow Care Home

419 Manchester Road, Lostock Gralam, Northwich CW9 7QA
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9.7 112 Reviews
  • Acorn Hollow Care Home, Northwich
Nestled within the beautiful surroundings of Cheshire, Acorn Hollow care home offers personalised residential and nursing care to older people.

At Acorn Hollow care home, there is a range of lovely dining areas where residents can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day and an enjoyable experience for all residents and their loved ones.

Offering ample outdoor space, the lovely landscaped garden, which is looked after by some of the home's residents, is the perfect place to relax on a warm summer day and catch up with family and friends.

The experienced and friendly Home Manager leads the team at Acorn Hollow to provide the kindest care possible to all residents, and the professional care team is on hand to help you or your loved one settle into life at Acorn Hollow.

By getting to know each individual resident at Acorn Hollow, colleagues work hard to encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, the home is committed to helping residents lead their best lives.

Community is an integral part of life at Acorn Hollow, so the team is dedicated to supporting residents in building strong relationships in the Northwich neighbourhood, by organising events with local schools, charities and businesses in the area.
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Care Provided by Acorn Hollow Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1278
  • Self-Funded Nursing Care: from £1581
  • RESPITE Self-Funded Residential Care: from £1406
  • RESPITE Self-Funded Nursing Care: from £1740
The price(s) shown are provided by the care home. Contact Acorn Hollow Care Home for full pricing details and T&Cs.

Contact Acorn Hollow Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Acorn Hollow Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Astles (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (48)

Acorn Hollow Care Home Reviews (112)

9.7

Acorn Hollow Care Home has a Review Score of 9.7 (9.650) out of 10, based on 20 reviews in the last 2 years.
Over all time Acorn Hollow Care Home has 112 reviews.

Overall Experience
  • 85
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Date Published
  • 112
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Reviewer Connection to Acorn Hollow Care Home
  • 31
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Total of 112, showing 1-20
Review from Jackie M (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Acorn Hollow for end-of-life care. From our first contact, when we arrived at the home to look at mum's room, the staff have been amazing. Given Mum's circumstances, they have ensured she has a quiet room. The staff have been so kind and gentle with her. The staff have been wonderful
with us, ensuring we are well fed. Mum has told us she feels happy and safe here. What more could we ask for? Acorn Hollow is a lovely place, even in such sad circumstances, and the staff now feel like friends.
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Review from Heather C (Daughter of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Acorn Hollow has been brilliant right from the start. The staff are exceptional, everybody including admin, housekeeping, care assistants, nurses and maintenance were friendly and only too happy to help. The level of care my mum is receiving during her end of life is wonderful.
She
doesn't eat the food, unfortunately, but it always smells/looks delicious!
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Review from J M (Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are kind and caring and nothing is too much trouble.
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Review from D J (Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here, the staff are pleasant.
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Review from June F (Daughter of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough at Acorn Hollow some of who went above and beyond in looking after our mum who was in their care for the last year and a half of her life. They treated her with kindness, dignity and respect and most importantly made her feel so welcome and happy. As her family we would
also like to thank them for also looking after us during difficult moments and wouldn't hesitate in recommending Acorn Hollow to anyone who needs care.
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Review from Tasha M (Granddaughter of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most wholesome, caring, loving environment. Seeing my grandad in a home was such a hard transition, but Acorn Hollow haw shown this is the safest, friendliest place for a loved one to be. All the carers are so professional and create such amazing relationships and a friendship. Rachel and Fliss
are incredible assets and leaders. The staff are exceptional at their job, I know when I leave him, he's in a place he can happily call home.
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Review from Nicolette W (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately they forgot to give Lionel his lunch one day and he had told me before on two occasions that he hadn't had any dinner but thought he was confused due to dementia and Alzheimer's . Also arrived one day to find Lionel struggling with a table which was just about in His grasp but at his side
with his dinner left on it. Eats with a spoon but regularly have to ask for it. His teeth are nit cleaned regularly.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Acorn Hollow Care HomeDear Nicolette,
Thank you for your review, we value all feedback as this helps us to improve our service where required. Please be assured we have taken your comments very seriously and are looking into the issues raised with our team. The comfort and wellbeing of all our residents is of the upmost importance to us, and we want to make sure your loved one receives the attention and support he deserves. We would greatly appreciate the opportunity to speak with you directly to understand exactly what happened which will allow us to put things right. If you could contact the home's manager to arrange this.
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Review from Fred C (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care and the treatment I have received since I have been at Acorn Hollow.
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Review from E C (Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, very happy here.
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Review from C S (Granddaughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home. Staff caring helpful and look after my nan very well. You can tell what staff are in looking after my nan.
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Review from Hayley J (Daughter-in-law of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father-in-law receives is incredible, he is treated with the utmost respect and dignity. My father-in-law really enjoys the food and the variety. I am also treated amazingly when I come to visit.
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Review from Susan G (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely with my mum and my family.
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Review from Angela G (Daughter of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Acorn Hollow for the way they looked after my mum. They have gone above and beyond in the care they gave her. also supporting the family in difficult time. This is a big thank you to management and all staff.
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Review from N K (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Acorn Hollow following a stay in hospital. Negotiating the discharge from hospital and transfer to the home was made so much easier thanks to the support of Acorn Hollow's Administration team who were knowledgeable, efficient and very helpful. All the staff in the home were kind,
caring and welcoming, nothing was too much trouble. My father was treated with courtesy and respect.
Unfortunately, his stay was only two weeks before he died but I cannot fault the care he received in that time. My siblings and I were always made welcome and could visit Dad at any time.
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Review from Jane S (Daughter of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acorn Hollow Care Home has become home for my mum since May 2024. She has settled very well and I visit daily. In six months, I have seen great kindness and compassion. I feel that the staff look after me just as much as they do Mum. Mum gets mixed up and can do very little for herself. The staff know
she loves to sing. They sing with and to her and she says she feels loved by them. This is a caring, well-run home.
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Review from Jennifer P (Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have settled well. The staff are very kind and pleasant. Sometimes have communication problems. The food is varied and on the whole very nice. Just wish it could be served warmer, cold food is not very appetising. An interesting programme of activities is offered every week. I like the fact that family
and friends can visit at any time.
Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care HomeThank you for your kind review, we value all feedback as this helps us to improve our service where required. It is always a pleasure to receive warm feedback about our staff at Acorn Hollow. We are sorry to hear the food is served cooler than you would prefer; we do have safe systems of work to ensure food is served at the correct temperature. We will increase our oversight to ensure all is in order and we will look to ensure plates are prewarmed before food service as this may also be a factor. We will pass on to the staff team your kind comments regarding varied activities and our open policy to visiting. Once again, thank you for your review.
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Review from N P (Granddaughter of Resident) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandad went in for respite care and was in there until he sadly passed. The staff were great with him, he was well cared for in his last stages.
Reply from Clare Sheehan, Careline Advisor at Acorn Hollow Care HomeThank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your Granddad received at Acorn Hollow care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from Christine D (Sister of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come from West Yorkshire and only manage to visit my sister once weekly. I can't rate everything as I haven't an in-depth knowledge. My visit today has been very pleasant, excellent staff who are loving and caring.
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Review from Stephen J (Husband of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to myself and to my wife in the final days of her life. Nothing was too much trouble. Excellent is the only word I can use.
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Review from A K (Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, my experience here is fairly satisfactory. The staff are caring and helpful and usually polite.
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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Acorn Hollow Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.650 for Acorn Hollow Care Home is calculated as follows: ( (162 Excellents x 5) + (62 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 234 Ratings = 4.65
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn Hollow Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Rachel Astles

Job Title: Home Manager

Introducing Rachel Astles
Home Manager at Acorn Hollow, Northwich


What does ‘kindness’ mean to you?


“Kind care is about ensuring that Resident’s needs are always met, putting them first and showing empathy.”


As a Registered Nurse, Rachel is experienced in providing care and support to elderly people, to enrich their lives. She is a dedicated and supportive leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Rachel joined Acorn Hollow as Home Manager as she shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Acorn Hollow.


When asked what she enjoys most about her role, Rachel remarked: “I love working together as one big family!”


Outside of work, Rachel enjoys walking, camping and spending time with her friends.


If you would like to find out more information about Acorn Hollow, Rachel has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Frequently Asked Questions about Acorn Hollow Care Home

What types of Care is Acorn Hollow Care Home registered for?

Older Person Care & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Acorn Hollow Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Acorn Hollow Care Home?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Acorn Hollow Care Home to the centre of Northwich?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn Hollow Care Home to verify any information. View our terms and conditions. Acorn Hollow Care Home has an Enhanced Service - more info.