Clayton Manor Care Home, Congleton, Cheshire
Clayton Manor Care Home, Congleton, Cheshire
Clayton Manor Care Home, Congleton, Cheshire

Clayton Manor is one of the Avery Healthcare’s longest established homes and benefits from the wealth of experience and expertise of its manager who has been at the helm for fifteen years.

Compassionate staff care for those with residential and dementia needs and for those who want to take advantage of either short-time respite or longer-term convalescent care.

Situated on Rood Hill on the outskirts of Congleton in the gentle Cheshire countryside, it’s within easy reach of Manchester and Macclesfield.

The home has a lovely garden and offers plenty of excursions further afield such as to the seaside at Southport and regular mystery tours. It enjoys good relationships with the local schools and community and encourages plenty of physical exercise.

Group: Avery Healthcare Group

Person in charge: Nicola Oliver (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 75 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 69

Shared Rooms: 3

Rooms with ensuite WC: 57

Weekly Charges Guide: Personal Care Single from £780 (These prices are only a guideline, please contact Clayton Manor Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Clayton Manor Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Clayton Manor Care Home has a Review Score of 9.7 (9.661)

The Review Score of 9.7 (maximum of 10) for Clayton Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Clayton Manor Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.794 for Clayton Manor Care Home is calculated as follows: ( (143 Excellents x 5) + (37 Goods x 4) ) ÷ 180 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.867 Points relating to the number of positive Reviews for Clayton Manor Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15 positive Reviews (75 registered maximum number of service users ÷ 5). 13 Reviews ÷ 15 Target = 0.867

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clayton Manor Care Home?

  • Extremely LIKELY
    13
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Clayton Manor Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Sister of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My sister has been in Clayton Manor care home now for 8 weeks and so far things are really good.
The care she is receiving is excellent.
When I visit there is always someone to keep me informed on my sister's welfare and having a doctor there twice a week I think is wonderful.
The one downside I can foresee is the changing of staff, but no one can help it if people decide to leave, as my sister finds it hard to communicate and carers have left while she has been there, but everyone is understanding of her needs which are many.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents are now both in Clayton Manor and care very well cared for. My mother has been in a few years now and the staff couldn't be nicer to her. She can have 'difficult' days (or moments) but the staff are extra patient and kind and she soon reverts to her normal self.
My father has been in the dementia unit for just over a year, he has gone downhill very quickly but is treated with great understanding and tolerance.

The food is good with varied menus and level of cleanliness is outstanding, in all the bedrooms and public areas.

Visitors are welcomed and involved, all in all, a good place to be.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff and cleanliness - excellent.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff - Warm, friendly and welcoming. Very dedicated and helpful and caring towards residents and visitors.

Facilities - New refurbishment is excellent, bright, modern and contemporary.

Activities - Staff work really hard to encourage and stimulate residents. Excellent group activities and varied entertainment.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Clayton Manor is good with outstanding features. Our only concern as a family is that at times staffing levels are tight. However, we are pleased with the provision made for Mum with caring staff.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I can't fault Clayton Manor Care Home. My mum is very hard to please but the staff are always patient and helpful. The facilities are fantastic, especially since the recent refurbishments. The activities are varied and the staff encourage participation including occasional day trips out. The quality of nursing care is excellent and mum's health has improved since she moved here. All the staff are friendly and cheerful management deal quickly and efficiently with any concerns.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother is in the dementia unit and has been there since February 2016. The staff were good at working with her, me and the doctors to get her settled by getting to know her and making her feel at home. As a consequence she is happy, she feels safe and loved and loves her carers. There are lots of opportunities for socialising and activities. Her favourite at the moment is visiting the hairdresser for a chat and the new coffee bar. For me, I can't speak highly enough about the staff and the care and dignity they give the residents. Thank you.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We couldn't have found a better place for my Mum. The staff are wonderful and very patient. My Mum settled in almost immediately and looks happier than she has done for a long time. It's always a pleasure to visit and when we leave, we know that she is well cared for.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was placed here two years ago. I am very happy with his care and the staff are very friendly, I have never had any concerns. My husband is very settled and the staff are always around to ask any questions. Lovely place and the refurbishment is lovely.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After having a family friend placed at Clayton Manor Care Home, the staff were very understanding of his needs and clearly got to know him. The environment is pleasant and recently been updated creating a lovely atmosphere and the staff are always around when visiting. There is always refreshments available and a warm welcome.

How likely would you be to recommend Clayton Manor Care Home? Extremely Unlikely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home was being refurbished when my father first arrived for nursing care. Despite all the obvious upheaval, the staff were always very caring and friendly to all residents. The admin staff then made every effort to make accommodation available for my mother who had dementia. Both parents are now in Clayton Manor and although on separate floors, because of needs, the staff make every effort that they are together on a daily basis. This is the second home I have been to with my parents and I have to say the staff, services and activities are the best and always so accommodating. Absolutely no problems and all queries dealt with rapidly and positively. One definitely to recommend.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was well and truly looked after here, she was a resident at the home for nearly 10 years. She first arrived here to live on the Memory Unit, she loved it and got on well with the staff. She spent 7 years on the unit, but with her health and age she began to decline
because the home had nursing facilities we were lucky enough to not have to move her.
She sadly slipped away peacefully in December last year at the grand age of 99.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Three and a half years ago we chose Clayton Manor for mum based largely on the positive and caring attitude of the staff - and they're still providing great support and care.
The furnishings were a bit tired but the level of care was our main concern. However, over the last six months, there has been a significant investment. It now has a first-rate environment to match the care - including a cafe bar for more relaxing family visits.
A big thank you to all the staff

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My brother is a resident and he is very well looked after. All the staff are pleasant and helpful. It is a pleasure to visit in such lovely surroundings. There is a lovely atmosphere. He has told me that everyone is kind and caring with him. I worry about my brother but know that he is in good hands and he is well looked after. It is hard work in a care home and I appreciate all they do for him. I am very pleased that he is in the right place.

How likely would you be to recommend Clayton Manor Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mam has been at Clayton Manor Care Home now for about six weeks and we've been very impressed with the quality (and quantity) of care. Each time we visit, there are always plenty of helpful, smiling staff on hand to help both the residents and their families.

We're really pleased with the way the move has worked out.

How likely would you be to recommend Clayton Manor Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Submit a Review for Clayton Manor Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Clayton Manor Care Home