Clayton Manor Care Home - Avery Healthcare

Rood Hill, Congleton CW12 1YZ
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9.8 93 Reviews
  • Clayton Manor Care Home - Avery Healthcare, Congleton
One of the longest-serving nursing homes in the Avery Healthcare portfolio, long-spanning and dedicated services defines the ethos of Clayton Manor Care Home in Congleton. Delivering exceptional care for the past two decades, the dedicated staff at this Cheshire care home bring extensive knowledge and experience, unmatched compassion and commitment.

Congleton's Clayton Manor Care Home provides residential care, dementia care, short-term respite, and nursing care. The emphasis is on the well-being of every resident, focusing on meeting unique needs and preferences. Acknowledging that it is their home, the team strive to ensure that residents and their loved ones perceive it as such. Couples and companions receive a warm welcome to the home, where their well-being, comfort and happiness take precedence.

Nestled on the renowned Rood Hill, on the outskirts of town, Clayton Manor Care Home in Congleton enjoys a picturesque location in the heart of the serene Cheshire countryside, easily accessible from Macclesfield and Manchester.

All generously sized bedrooms are furnished to high standards, featuring walk-in showers and TVs, and the home provides lounges for social interactions and quiet spaces for residents seeking independent relaxation. The secluded garden, graced by mature trees, offers shaded areas for residents to enjoy during warm and sunny weather. The home also has amenities, including a hair salon, a complimentary café, a minibus, and more.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300

FNC for nursing clients is collected by the home in addition to the £1300 fee.

These prices are only a guideline, please contact Clayton Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sally Latham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)

Clayton Manor Care Home - Avery Healthcare Reviews (93)

Total of 93, showing 21-40
9.8

Clayton Manor Care Home - Avery Healthcare has a Review Score of 9.8 (9.803) out of 10, based on 46 reviews in the last 2 years. Over all time Clayton Manor Care Home - Avery Healthcare has 93 reviews.

Overall Experience

  • 78
  • 15
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Date Published

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Review from R L (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with what you do for my mother.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your lovely review of Clayton Manor. We are delighted to receive this and it is an honour to care for your mum who is such an integral person in our Clayton Manor family. Thank you again for taking the trouble to review us.

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Review from Christopher F (Friend of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my partner regularly visit a wonderful friend of ours who has been a resident at Clayton Manor for over a year now. We have always found all the staff to be very caring and kind. There are frequent activities and entertainment for the residents. The home has a lovely atmosphere with all the
staff - nurses/support workers/domestic and carting staff doing their best to look after our friend.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your amazing 5 star review of Clayton Manor. We are so delighted! It is so lovely to receive such a review as the team work continuously to ensure that everyone is happy and well cared for. Thank you again.

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Review from L D (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here just over 6 months. Everything is excellent. I am kept informed of everything that occurs. The manager and staff are excellent giving the best possible care. The residents are foremost in their minds.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your fabulous review of Clayton Manor. We are so delighted with it, and are so genuinely happy to care for your lovely mum. Thank you again.

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Review from Peter J (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Clayton Manor Care Home since 2019 and I remain very happy with the care provided. I have only recently returned to the area after years away, and the care home staff have kept me informed of developments in her health and care. My thanks to the staff for all they do
for her.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this amazing 5 star review. We are delighted that you are happy with your mum's care and it is an honour for us to care for her. Thank you again.

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Review from Jean A (Friend of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been happy to help and keep us informed.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this lovely 5 star review. We always appreciate feedback and work hard every day for our residents so this review is really appreciated.

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Review from Pam B (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Pleased with all care for my mum. Hoping she'll be back on her feet after being in hospital.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this 5 star review. We are so grateful as it is important that people know how we are doing at Clayton Manor. We are honoured to care for your mum. Thank you again

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Review from Sue B (Daughter of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clayton Manor Care Home staff are lovely and very caring, and the home itself is kept very clean including residents' rooms. The manager is always on the ball, and really helpful, often under difficult circumstances. I'm confident my mum is in the best possible hands, receiving the best possible care.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give Clayton Manor this lovely 5 star review. We are delighted that you are happy with your mum's care. Thank you again.

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Review from Wayne B (Nephew of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, really care for my aunty. Her husband is also very happy when he visits her, doesn't want to go home most days.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to complete this fabulous review of Clayton Manor. We are delighted that you are happy with the care your aunty receives and we are honoured to care for her.

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Review from K S (Granddaughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan is much safer being here than at home, but sometimes feel she doesn't always get the support she needs e.g making her bed and continence care in the night. The staff are lovely and ensure they show dignity and respect. Nan is a very independent lady but does need some support. Decorated lovely and
good refreshments. Good level of infection control. Overall good! Bedrooms slightly too small.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give Clayton Manor this lovely review. We are constantly striving to improve and feedback is crucial for this to happen, so we really appreciate it. Thank you once again.

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Review from Christine R (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled into Clayton Manor Care Home and is well cared for by the welcoming and friendly staff. The activities are well planned and they try to involve all residents.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for your amazing review of Clayton Manor. We are delighted to care for your mum and to have you as part of our wider team. Thank you once again.

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Review from J P (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after, she is always happy and she enjoys the activities. Staff are very caring. I could not ask for anything better.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give us this amazing 5 star review. We are honoured to care for your mum. She is a shining light in our care home and we love her.

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Review from Paul C (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very caring in looking after my friend.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give us this amazing 5 star review. Have a wonderful Christmas and thank you again. We all work hard every day and we really appreciate your feedback.

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Review from Neil L (Brother of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We usually visit on Mondays. Staff always attentive, pleasant and friendly. My sister is always comfortable and warm. Excellent all round care.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to review Clayton Manor. We are delighted that you are happy with the care your sister receives and we are honoured to care for her.

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Review from Sylvia H (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is always friendly and helpful, with lots of activities for the residents.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time out to give Clayton Manor this wonderful review. We are so grateful.

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Review from J O (Daughter of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clayton Manor 'family' is an excellent place. The warmth and care that comes across is heartwarming. The staff are second to none in all departments from the cleaners to the management and all in between. I would recommend Clayton Manor to anyone, and I have!!

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give Clayton Manor this amazing 5 star review. We are so grateful and we are truly privileged to care for your dad. Thank you once again.

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Review from Nick F (Grandson of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really cannot fault Clayton Manor. Nanna has been so well looked after and is very comfortably. Physically very good, dementia is taking its toll but again the care she gets from the excellent staff does not make this any sort of issue. I would recommend Clayton Manor to anyone.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for such a lovely review of Clayton Manor. We are delighted that you are happy with the care your nanna is receiving and it is an honour to care for her. Thank you again.

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Review from Jude G (Sister of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved into Clayton Manor from another care home - since she has moved, there has been a marked improvement in her health. She is always clean and tidy and is receiving excellent care from all of the staff, who are always welcoming. Today I went on the canal trip with my sister which was organised
by a staff member - it was brilliant. My sister really enjoyed the day and so did I. I never thought I would be able to go on a trip with her again. My brother went on the rikshaw ride with her. This place and staff are amazing.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to leave us this amazing review. We are so delighted that you are happy with the care and social activities at Clayton Manor and we will continue to do our very best for everyone living and working here. Thank you again.

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Review from M M (Sister of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind, caring and cheerful. Very impressed.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this report. we really appreciate your feedback and are working hard to improve in all areas of our care and environment. Thank you again.

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Review from J T (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like a five-star hotel. Nothing is too much trouble. Very good care workers and the food looks excellent with a very good choice of menu. Very good in-house doctor. I just found that the room that my dad was in was a little dark. The window was quite small for the size of the room with a huge holly
bush outside the window.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to complete this lovely review of Clayton Manor. We really appreciate it so much. Thank you again and best wishes for a peaceful Christmas and a happy and healthy New Year.

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Review from P H (Son of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immediately upon Mum's residency here in late August 2022 and until her recent death, all members of staff were nothing but kind, compassionate, loving, caring, friendly and supportive of her and us. Nothing was too much trouble for anyone. All of her care needs were instantly and constantly met; she
was encouraged daily to get out of bed and was assisted with care, compassion and understanding, with all of her personal needs and dressing as well as eating and drinking. Time was taken to get to know her and her family as well as her likes and dislikes, which were fully catered for. Everyone knew her name and background and centred discussions with her around these topics so as to engage her and encourage her. Instantly her mood and general awareness were so much better. She so enjoyed participating in daily activities, especially music, singing and dancing - she got some of her old sparkle back. We appreciate all of the love, care and support she received until and beyond her death from everyone here.

Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give Clayton Manor such a lovely review. We were so honoured to care for your mum and she is very missed by all the staff and residents who she lived with. She was a shining star and we had such great fun together. Again, I appreciate your time and thank you.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Clayton Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Clayton Manor Care Home - Avery Healthcare is calculated as follows: ( (446 Excellents x 5) + (96 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 548 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clayton Manor Care Home - Avery Healthcare is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Sally

Sally Latham

Job Title: Registered Manager

Joined: 2020

I am a qualified nurse with 21 years of experience in the NHS and 22 years of experience in the healthcare sector. I have a special interest in dementia care, and worked as a national dementia lead, before coming to manage Clayton Manor in 2020. Prior to this role, I managed an outstanding-rated home for 9 years. I love my job and work hard to ensure that people living and working here are happy, and safe and have the best we can possibly offer. I also ensure that relatives are informed of what is happening at all times. We operate in a truly inclusive way so everyone feels welcome and supported. I am very proud to say that I work at Clayton Manor. It is the most homely, caring and exceptional place I have worked in.

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