Clayton Manor Care Home - Avery Healthcare

Rood Hill, Congleton CW12 1YZ
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9.8 95 Reviews
  • Clayton Manor Care Home - Avery Healthcare, Congleton
One of the longest-serving nursing homes in the Avery Healthcare portfolio, long-spanning and dedicated services defines the ethos of Clayton Manor Care Home in Congleton. Delivering exceptional care for the past two decades, the dedicated staff at this Cheshire care home bring extensive knowledge and experience, unmatched compassion and commitment.

Congleton's Clayton Manor Care Home provides residential care, dementia care, short-term respite, and nursing care. The emphasis is on the well-being of every resident, focusing on meeting unique needs and preferences. Acknowledging that it is their home, the team strive to ensure that residents and their loved ones perceive it as such. Couples and companions receive a warm welcome to the home, where their well-being, comfort and happiness take precedence.

Nestled on the renowned Rood Hill, on the outskirts of town, Clayton Manor Care Home in Congleton enjoys a picturesque location in the heart of the serene Cheshire countryside, easily accessible from Macclesfield and Manchester.

All generously sized bedrooms are furnished to high standards, featuring walk-in showers and TVs, and the home provides lounges for social interactions and quiet spaces for residents seeking independent relaxation. The secluded garden, graced by mature trees, offers shaded areas for residents to enjoy during warm and sunny weather. The home also has amenities, including a hair salon, a complimentary café, a minibus, and more.
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Care Provided by Clayton Manor Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • Self-Funded Nursing Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300

FNC for nursing clients is collected by the home in addition to the £1300 fee.

These prices are only a guideline, please contact Clayton Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Clayton Manor Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Clayton Manor Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Sally Latham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)

Clayton Manor Care Home - Avery Healthcare Reviews (95)

9.8

Clayton Manor Care Home - Avery Healthcare has a Review Score of 9.8 (9.821) out of 10, based on 42 reviews in the last 2 years.
Over all time Clayton Manor Care Home - Avery Healthcare has 95 reviews.

Overall Experience
  • 80
  • 15
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Date Published
  • 95
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Reviewer Connection to Clayton Manor Care Home - Avery Healthcare
  • 35
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  • 6
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  • 5
  • 3
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Total of 95, showing 41-60
Review from J T (Daughter of Resident) published on 21 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's like a five-star hotel. Nothing is too much trouble. Very good care workers and the food looks excellent with a very good choice of menu. Very good in-house doctor. I just found that the room that my dad was in was a little dark. The window was quite small for the size of the room with a huge holly
bush outside the window.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to complete this lovely review of Clayton Manor. We really appreciate it so much. Thank you again and best wishes for a peaceful Christmas and a happy and healthy New Year.

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Review from P H (Son of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Immediately upon Mum's residency here in late August 2022 and until her recent death, all members of staff were nothing but kind, compassionate, loving, caring, friendly and supportive of her and us. Nothing was too much trouble for anyone. All of her care needs were instantly and constantly met; she
was encouraged daily to get out of bed and was assisted with care, compassion and understanding, with all of her personal needs and dressing as well as eating and drinking. Time was taken to get to know her and her family as well as her likes and dislikes, which were fully catered for. Everyone knew her name and background and centred discussions with her around these topics so as to engage her and encourage her. Instantly her mood and general awareness were so much better. She so enjoyed participating in daily activities, especially music, singing and dancing - she got some of her old sparkle back. We appreciate all of the love, care and support she received until and beyond her death from everyone here.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to give Clayton Manor such a lovely review. We were so honoured to care for your mum and she is very missed by all the staff and residents who she lived with. She was a shining star and we had such great fun together. Again, I appreciate your time and thank you.

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Review from Julie G (Niece of Resident) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff welcoming and polite. Room lovely and clean. My aunt is very happy here.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to give us this amazing full star review. We appreciate you taking the time to complete it and we are delighted that you are happy with the care your aunt is receiving.

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Review from Rebecca E (Granddaughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my nana has been at Clayton Manor her spirt and health has been at the highest since her accident. This can only be down to the care she receives. The team are kind, attentive and professional.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Hi, thank you so much for taking the trouble to review us. I am delighted that you are happy and that you nana is having a great time! We so appreciate your review, so thank you again.

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Review from Russell E (Son of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the level of service and care provided.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your wonderful review of our service. We are delighted to hear that you are happy and we will continue to ensure that your mum receives the best we can offer.

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Review from D W (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here a few months now and seems to have settled well. She enjoys the food and the staff offer help and assistance when needed.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review our home. I am delighted to hear that your mum is settled and happy with us, and we are honoured to care for her. Thank you again.

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Review from David A (Friend of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have appreciated the kindness extended to our friend and we have observed that all the staff have a relaxed but positive attitude to their work and all the residents. There seems to be a happy atmosphere, which emanates from the top and which hopefully enables the residents to thrive.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for your lovely review. We are delighted that you are happy with the care and the atmosphere in the home, and we are so grateful that you have taken the time to review us. It means such a lot to our whole home. Thank you again.

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Review from Anthony H (Husband of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has now been resident in Clayton Manor for almost 2 years. At first it was difficult for me to come to terms with the care home. Over time this has got easier and now I feel quite comfortable visiting almost every day. I now interact with staff and residents so easily and quite enjoy the daily
visits.
Reply from Sally Latham, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your lovely review. We are delighted to be caring for your wife and are happy that you feel comfortable in your "home from home". We love to see families together enjoying our facilities and care. Thank you again.

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Review from Jennifer C (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been at Clayton Manor Care Home - Avery Healthcare there have been some distressing times with her mental health but the staff have always treated her with compassion and respect at all times. There have been times when she is non-cooperative and must have tried the patience of the staff
but as previously stated the care is exemplary.
Reply from sally latham, home manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your lovely review of Clayton Manor Care Home in Congleton. We are proud of our service and it is an honour to care for your mum.

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Review from Kath B (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been really well looked after and has made friends. Staff show care, respect and consideration. She is happy and settled. Activities are well structured and Mum loves the outings. Thank you for the care you give to Mum.
Reply from sally latham, home manager at Clayton Manor Care Home - Avery Healthcare

Hi, thank you so much for your review. We appreciate all feedback and are proud of our service and values here at Clayton Manor.

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Review from Paul B (Son of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home, lovely place, great people.
Reply from sally latham, home manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for your lovely review. We appreciate your feedback.

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Review from Sandra W (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home, friendly and always welcoming. A calm environment when you visit. Mum is very happy here, the staff are very caring and attentive. Very good activity programme arranged throughout the week, always something to do.
Reply from sally latham, home manager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to review us.
We appreciate your feedback, and as always we continually try to improve our service of which we are very proud.

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Review from B K (Wife of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Clayton Manor since the end of October 2022. He has settled in very well and seems very happy. The staff are very professional and intensive. It is a lovely environment with lots of activities for the residents to engage in. I'm so happy that my husband is getting looked after
so well.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton and for your amazing 5-star rating. We are delighted to hear that your husband has soon settled into his new surroundings, giving you and your family the peace of mind you deserve. It is also lovely to hear that the choice of daily activities provided by our talented well-being team is so well received. It is a true pleasure to have your husband living with us as part of our loving care community. Best wishes.

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Review from Colin J (Respite Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had a two-week respite stay here from the 7th to the 21st of September, this is the third care home I have tried since I began to use my respite allowance 6 years ago. My previous experience of this type of service has been not without its difficulties, my main complaint has been how dirty and
unkempt she has been upon collecting her to bring her home, I have never been able to understand how this can possibly be acceptable. This respite stay was excellent, she was not put with people who were mentally much worse than she is so her mental health was just as I had left her. She was clean and tidy, I did not have to shower her as soon as we got home as I had always had to do, all her clothes were laundered and ironed, all her belongings came home with her intact, which was an absolute first.
I could not recommend this home highly enough and the lovely staff and the manager who was so very helpful to me as I still find the initial parting very upsetting.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We would like to thank you for the heartfelt feedback on the care your wife received on her respite stay with us by our dedicated staff team, giving you and your family the peace of mind you deserve. It is also nice to know that you felt supported at this difficult time. We would be happy to welcome her back at any time should the need arise. Best wishes, Rachel.

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Review from T H (Grandson of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received by my grandmother has been second to none. Attentive staff, so personable and friendly, made her feel at home instantly.
As a power of attorney, the feedback and two-way discussions have been excellent. I know the most precious lady in my life is in safe hands.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to look after your grandmother in the loving care community that we create, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.

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Review from M E (Friend of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All good here. No complaints from the lady we are here to visit.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We would like to thank you for your kind words, your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.

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Review from S B (Son of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good nursing home. My mother has been looked after very well. All the staff are friendly and polite.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is a pleasure to look after your mother in the loving care community that we create. Best wishes, Rachel.

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Review from K M (Granddaughter of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very light and bright. Nan's room is lovely with sliding doors. Staff are friendly and welcoming. Great that we can make ourselves a drink in the waiting area. Lots of activities to do each day with lots of variety.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We are pleased to hear how satisfied you are with our home and that the activities provided by our talented well-being team are so well received. It is a true pleasure to care for your nan in the loving care community that we create. Best wishes, Rachel.

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Review from P B (Son of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care provided for my mum by Clayton Manor Care Home. The care staff and nursing staff are very helpful and always attend/assist with any issues or concerns I have with Mum's care.
A very nice family atmosphere between the staff, residents and relatives.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We are delighted to hear how satisfied you are with the care provided by our dedicated staff team. It is a pleasure to have your mum living with us as part of our loving care community. Best wishes, Rachel.

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Review from Barbara R (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
No longer able to obtain domiciliary care to enable my father to stay in his own home, I was very anxious about the prospect of a nursing home. From the first contact with the manager at Clayton Manor Care Home, however, I began to relax. On the day of admission, he was warmly welcomed on the journey
and on arrival by a whole team of smiling faces. Carers, nurses, office staff and support staff are all professional, friendly, caring, compassionate and responsive. It took Dad a while to settle into his new surroundings but he is content and beginning to participate in activities despite his limitations. I am confident that he is safe and well looked after. The team welcomes feedback. All questions and requests are dealt with promptly. There's a pleasant garden room for visitors, lovely gardens and a little cafe area. I can't ask for more.
Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home in Congleton. We would like to thank you for your kind words regarding the care your father has received since being a member of our loving care community, giving you and your family peace of mind. It gives us great pleasure to hear that he is enjoying joining in with the daily activities organised by our talented well-being team. We look forward to seeing you on your next visit for a cup of tea and a chat. Best wishes, Rachel.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Clayton Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Clayton Manor Care Home - Avery Healthcare is calculated as follows: ( (419 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 498 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Clayton Manor Care Home - Avery Healthcare is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Sally

Sally Latham

Job Title: Registered Manager Joined: 2020

I am a qualified nurse with 21 years of experience in the NHS and 22 years of experience in the healthcare sector. I have a special interest in dementia care, and worked as a national dementia lead, before coming to manage Clayton Manor in 2020. Prior to this role, I managed an outstanding-rated home for 9 years. I love my job and work hard to ensure that people living and working here are happy, and safe and have the best we can possibly offer. I also ensure that relatives are informed of what is happening at all times. We operate in a truly inclusive way so everyone feels welcome and supported. I am very proud to say that I work at Clayton Manor. It is the most homely, caring and exceptional place I have worked in.

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