Clayton Manor Care Home - Avery Healthcare

Rood Hill, Congleton CW12 1YZ
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9.8 93 Reviews
  • Clayton Manor Care Home - Avery Healthcare, Congleton
One of the longest-serving nursing homes in the Avery Healthcare portfolio, long-spanning and dedicated services defines the ethos of Clayton Manor Care Home in Congleton. Delivering exceptional care for the past two decades, the dedicated staff at this Cheshire care home bring extensive knowledge and experience, unmatched compassion and commitment.

Congleton's Clayton Manor Care Home provides residential care, dementia care, short-term respite, and nursing care. The emphasis is on the well-being of every resident, focusing on meeting unique needs and preferences. Acknowledging that it is their home, the team strive to ensure that residents and their loved ones perceive it as such. Couples and companions receive a warm welcome to the home, where their well-being, comfort and happiness take precedence.

Nestled on the renowned Rood Hill, on the outskirts of town, Clayton Manor Care Home in Congleton enjoys a picturesque location in the heart of the serene Cheshire countryside, easily accessible from Macclesfield and Manchester.

All generously sized bedrooms are furnished to high standards, featuring walk-in showers and TVs, and the home provides lounges for social interactions and quiet spaces for residents seeking independent relaxation. The secluded garden, graced by mature trees, offers shaded areas for residents to enjoy during warm and sunny weather. The home also has amenities, including a hair salon, a complimentary café, a minibus, and more.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Nursing Care: from £1300

FNC for nursing clients is collected by the home in addition to the £1300 fee.

These prices are only a guideline, please contact Clayton Manor Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sally Latham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Couples/Companion Rooms (0)

Clayton Manor Care Home - Avery Healthcare Reviews (93)

Total of 93, showing 61-80
9.8

Clayton Manor Care Home - Avery Healthcare has a Review Score of 9.8 (9.803) out of 10, based on 46 reviews in the last 2 years. Over all time Clayton Manor Care Home - Avery Healthcare has 93 reviews.

Overall Experience

  • 78
  • 15
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Date Published

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Review from D A (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The administration and staff have gone out of their way to make sure that my dad is safe, comfortable and happy since he moved onto the dementia floor and they are very responsive to his individual needs. They have also helped us by answering each of our questions and addressing each of our concerns
since Dad moved in and this has helped us through our own difficult transition.

Reply from Ryan Farrelly, Marketing Assistant at Clayton Manor Care Home - Avery Healthcare

Thank you for reviewing Clayton Manor Care Home. It is a true pleasure to have your father as part of our loving care community here and we are delighted to hear how well he has settled in. Our highly trained staff team go above the standards daily to deliver an exceptional level of care and support to all residents and their loved ones. We are always here if you have any questions or concerns, so please do not hesitate to contact the home as we'll be more than happy to help with this. We look forward to seeing you on your next visit. Best Wishes.

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Review from Paula C (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, warm, homely place.
His room is cosy for him
Staff are so nice and friendly.
Dad seems comfortable and looked after.
He enjoys the singing and music best, especially when a singer comes to sing to them all.

Reply from Ryan Farrelly, Marketing Assistant at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home. We are delighted to hear such positive feedback about our home and staff team. It is a true pleasure to have your father as part of our loving care community and it is great to hear that he has settled in well. Our residents are always encouraged to join in with the various well-being activities we have to offer here, with singing and music sessions definitely being a favourite for all. We look forward to seeing you on your next visit. Best Wishes.

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Review from J D (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient and friendly.

Reply from Ryan Farrelly, Marketing Assistant at Clayton Manor Care Home - Avery Healthcare

Thank you for reviewing Clayton Manor Care Home and for your five-star ratings.

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Review from Stephen B (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, caring staff.

Reply from Ryan Farrelly, Marketing Assistant at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home.

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Review from Val W (Sister of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is very happy and settled here, she says the staff are very friendly and look after her well.

Reply from Ryan Farrelly, Marketing Assistant at Clayton Manor Care Home - Avery Healthcare

Thank you for reviewing Clayton Manor and for your five-star ratings. We are delighted to hear how satisfied you are with our home and with the exceptional level of care your sister is receiving. We are so glad to hear that she has settled in well in our loving care community and it is a true pleasure to have her live here at Clayton Manor. Best wishes, Ryan.

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Review from W B (Son of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our family are happy with the care my dad receives.
There have been minor issues since he has been a resident in Clayton Manor, however, the issue was rectified once brought to the attention of staff. Certain staff show a great deal of love/compassion for him.

Reply from Ryan Farrelly, Marketing Assistant at Clayton Manor Care Home - Avery Healthcare

Thank you for reviewing Clayton Manor Care Home. It is a true pleasure to have your father as part of our loving care community and we are delighted to hear how satisfied you and your family are about the exceptional level of care he receives. Nothing is ever too much for our highly trained, approachable staff team, and they are always on hand to solve any issue, no matter how big or small. Best wishes, Ryan.

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Review from C G (Sister of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy to see my brother as lockdown has been very hard. He was pleased to see me and it seemed to cheer him up. I think it makes all the difference to the patients as it must be hard for them. The staff were very kind, helpful and thoughtful. They are wonderful, especially the Covid
support coordinator, general nurse and senior carer.

Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond to ensure all our residents receive an exceptional level of care. We recognise how important it is for our residents and their loved ones to be connected and therefore during such difficult times our highly trained team have successfully been adaptable to provide services that keep them in contact. Now that the Government restrictions have eased, we are delighted to welcome you back into our home for more regular safe visits. Best wishes.

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Review from David B (Son of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and facilities. Clean and tidy facilities. Covid rules strictly applied so no worries as to the disease getting in the home.
Staff warm and friendly, and they can't do enough for the residents.
Altogether outstanding!

Reply from Rachel Aran, Marketing Administrator at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to review Clayton Manor Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards in order to provide an excellent standard of care to all our residents. The safety of our residents, their loved ones and our staff has been a priority, especially during the pandemic, meaning that we have strictly followed Government guidelines and our own stringent hygiene routines. Now that these guidelines have eased, we look forward to welcoming you back into the home for more regular safe visits. Best wishes

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Review from C H (Daughter of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dedicated team of experienced staff who love their jobs and treat the residents and relatives like family. They are kind and cooperative in their approach, working with residents, community mental health teams other health care professionals and family to do the very best they can for the resident.
I'm so grateful for all they have done and continue to do for my mum.

Reply from Deborah Marshall, Home ManagerManager at Clayton Manor Care Home - Avery Healthcare

Thank you so much for taking the time to place such a wonderful review. I will share this with the team.

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Review from Stan P (Husband of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a visitor to Clayton Manor for over three years and the one thing that has impressed more than any other is the devotion of all members of staff to their charges, particularly the ones suffering from dementia. You can see how they respond to this love that they are contented and settled
and I am confident that my wife is in very good hands, which is a very big plus for me. I have eaten here on several occasions such as Birthdays and Christmas and the food has been excellent with staff pulling out all the stops to make the day memorable. Brilliant coffee and cake in reception. The maintenance of the home is first-rate and there is an absence of the offensive odours that I have experienced in the many other homes I have visited over the years. During the recent pandemic, it is appreciated that the staff workload must have been greatly increased by residents being confined to their rooms and yet my constant phone calls have been treated with the utmost kindness. Thank you.

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Review from J F (Niece of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Clayton Manor to be a warm and friendly place. The staff are always pleasant and helpful as are the office staff who go the extra mile.

Reply from Angus Matthew, Senior Marketing Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for taking the time to complete the review and give feedback. We continue to improve and raise our standards for the residents.

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Review from L B (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not praise the staff, management and the care my mother has received highly enough. In the 10 years she has been a resident here she has been treated as an extension of the carers' families. The staff (every last one of them) go above and beyond every single day. I would highly recommend Clayton
Manor as a safe and very caring environment for a relative needing such care.

Reply from Debbie Marshall, Home Manager at Clayton Manor Care Home - Avery Healthcare

What a pleasure to receive such wonderful comments regarding the care provided by the team at Clayton Manor. I will ensure the staff receive the praise as it's well deserved.

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Review from D S (Mother of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, care is very good, but they seem to have difficulty in retaining staff. A lot of good care staff have left or are leaving. Activities are good, although my daughter does not always join in. She does enjoy music and film afternoons, more outings would be nice once or twice a month - locally,
ie. shops, park/cafe or theatre.

Reply from Deborah Marshall, Home Manager at Clayton Manor Care Home - Avery Healthcare

Thank you for your comments, please do not hesitate to speak to me directly regarding any concerns or suggestions.

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Review from P N (Son of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and brother are residents and are both looked after extremely well.

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Review from Debbie T (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and great with the residents.
The home has recently been redecorated and looks lovely but this has been confined to the main communal areas and offices.
The bedrooms are functional and that's fine but the ensuites are quite dated.
The day trips out or half days out seemed
to have decreased in frequency.

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Review from Beryl B (Wife of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Clayton Manor for approximately 2 months.
I visited him every day and was always impressed by the care he received.
I never saw anything untoward and the staff looked after me as well as my husband.
I found the cost rather expensive but decided if you want the best you should pay
for it.
If I ever need to be in a care home, Clayton Manor is the one I would choose.

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Review from S T (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at Clayton Manor on Friday 29th March 2019 after suffering a severe stroke at home.
She received treatment at the hospital for 11 weeks before arriving here.
My mum was treated with such care and dignity from the moment she arrived, the team went above and beyond to make her comfortable
in her last weeks.
The care and support shown to me personally were exceptional, I can't praise them enough.

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Review from Nick L (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife came to Clayton Manor we were unsure of how she would be cared for. In the event, we could not have been more impressed. The quality of care, the quality and friendliness of the staff and the quality of the accommodation were all admirable. Everything was as good as one could expect.
Thank
you so much.

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Review from Catherine H (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I hated having to put my dad in a care home but I had no choice, it was the best place for him. The staff were lovely with him and incredibly patient. If any more of my family need this sort of care I wouldn't hesitate in using the same home again or in recommending it to a friend.

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Review from Michael S (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care and nursing my Mother has received since she was moved to Clayton Manor.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Clayton Manor Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Clayton Manor Care Home - Avery Healthcare is calculated as follows: ( (446 Excellents x 5) + (96 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 548 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Clayton Manor Care Home - Avery Healthcare is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (1)

Sally

Sally Latham

Job Title: Registered Manager

Joined: 2020

I am a qualified nurse with 21 years of experience in the NHS and 22 years of experience in the healthcare sector. I have a special interest in dementia care, and worked as a national dementia lead, before coming to manage Clayton Manor in 2020. Prior to this role, I managed an outstanding-rated home for 9 years. I love my job and work hard to ensure that people living and working here are happy, and safe and have the best we can possibly offer. I also ensure that relatives are informed of what is happening at all times. We operate in a truly inclusive way so everyone feels welcome and supported. I am very proud to say that I work at Clayton Manor. It is the most homely, caring and exceptional place I have worked in.

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