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Care Provided by Heliosa
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Heliosa to confirm what's included and get a personalised quote
Prices are only a guideline, please contact Heliosa to find out the exact price for your requirements
The price(s) shown are provided by the care home. Contact Heliosa for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Takepart Ltd
- Private Owned
Person in charge
- Sonia Barker (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (13)
Parking
- There is a 20 space car park to the rear of the building.
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Heliosa Reviews (32)
7.0
Heliosa has a Review Score of 7.0 (7.048) out of 10, based on 2 reviews in the last 2 years.
Over all time Heliosa has 32 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Heliosa
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Review from Judith M (Friend of Resident) published on 28 September 2018 Submitted via Postal Review Card•
Overall Experience
A pleasant, friendly and calm atmosphere.
Staff friendly. A caring environment.
Also, very important, there was no smell of uring - a very clean place.
Staff friendly. A caring environment.
Also, very important, there was no smell of uring - a very clean place.
Thank you.
A pleasant, friendly and calm atmosphere.
Staff friendly. A caring environment.
Also, very important, there was no smell of uring - a very clean place.
Staff friendly. A caring environment.
Also, very important, there was no smell of uring - a very clean place.
Thank you.
Review from Christopher B (Husband of Resident) published on 19 September 2018 Submitted via Postal Review Card•
Overall Experience
Advised by social care and checked on by me and my daughter. Pleased with the care provided for my wife and the relaxed atmosphere.
Advised by social care and checked on by me and my daughter. Pleased with the care provided for my wife and the relaxed atmosphere.
Review from Lisa D (Daughter of Resident) published on 17 August 2018 Submitted via Postal Review Card•
Overall Experience
After a long and protracted struggle to find a suitable care home for our mother who has Alzheimer's and can present challenging behaviour, we have felt relieved and content with the care provided by Heliosa.
Mum receives one-to-one care, during our visits she is often engaged in various...
After a long and protracted struggle to find a suitable care home for our mother who has Alzheimer's and can present challenging behaviour, we have felt relieved and content with the care provided by Heliosa.
Mum receives one-to-one care, during our visits she is often engaged in various activities such as colouring and listening to music.
Staff are friendly and approachable.
I have been impressed by the approachability and presence of the home manager (even at weekends), she is passionate about her work.
The home activities coordinator has also spent time getting to know mum and her family.
Mum receives one-to-one care, during our visits she is often engaged in various activities such as colouring and listening to music.
Staff are friendly and approachable.
I have been impressed by the approachability and presence of the home manager (even at weekends), she is passionate about her work.
The home activities coordinator has also spent time getting to know mum and her family.
Mum is always clean and well presented as is the care home.
Review from Liz W (Niece of Resident) published on 28 March 2018 Submitted via Postal Review Card•
Overall Experience
My aunt was in Heliosa for just over two years.
In this time I have found her standard of care to be excellent.
She was always very clean and there were always staff on hand to talk to if I had any concerns re my aunt's welfare.
In this time I have found her standard of care to be excellent.
She was always very clean and there were always staff on hand to talk to if I had any concerns re my aunt's welfare.
I was regularly contacted by medical staff if there was a change in...
My aunt was in Heliosa for just over two years.
In this time I have found her standard of care to be excellent.
She was always very clean and there were always staff on hand to talk to if I had any concerns re my aunt's welfare.
I was regularly contacted by medical staff if there was a change in my aunt's condition.
In this time I have found her standard of care to be excellent.
She was always very clean and there were always staff on hand to talk to if I had any concerns re my aunt's welfare.
I was regularly contacted by medical staff if there was a change in my aunt's condition.
I would have no hesitation to recommend this establishment to family and friends.
Review from Mark A (Son of Resident) published on 16 March 2018 Submitted via Postal Review Card•
Overall Experience
My mum was very well looked after for a period of 8 months in 2017 by the team at Heliosa.
All the team showed my mum and I great compassion, I would give the home 10/10 in all areas. Great job Heliosa team, many thanks. Even ask me to visit after my mum passed away always welcomed.
My mum was very well looked after for a period of 8 months in 2017 by the team at Heliosa.
All the team showed my mum and I great compassion, I would give the home 10/10 in all areas. Great job Heliosa team, many thanks. Even ask me to visit after my mum passed away always welcomed.
Review from Linda B (Partner of Resident) published on 1 January 2018 Submitted via Postal Review Card•
Overall Experience
Heliosa was very kind and caring, the staff were amazing - every care and comfort was given. The staff were very caring towards the residents. It's by far the most compassionate home I have ever been in. I was very impressed. Eight weeks of total dignity was given before, during and after death....
Heliosa was very kind and caring, the staff were amazing - every care and comfort was given. The staff were very caring towards the residents. It's by far the most compassionate home I have ever been in. I was very impressed. Eight weeks of total dignity was given before, during and after death. Thank you.
Review from Ian S (Son of Resident) published on 2 August 2017 Submitted via Postal Review Card•
Overall Experience
I was impressed by the dedication and genuine enthusiasm of both staff and management in caring for the residents, listening to family and putting care plans in place. I feel very glad that my mother is in a safe and caring environment like this.
I was impressed by the dedication and genuine enthusiasm of both staff and management in caring for the residents, listening to family and putting care plans in place. I feel very glad that my mother is in a safe and caring environment like this.
Review from Bridget P (Niece of Resident) published on 11 July 2017 Submitted via Postal Review Card•
Overall Experience
Since moving our uncle to Heliosa after a very stressful and poor care environment at his previous care home, we have found Heliosa and it's staff to be the best thing we could have done for him. His well being has improved 100%. He has put on weight and enjoys the food which is all home cooked and...
Since moving our uncle to Heliosa after a very stressful and poor care environment at his previous care home, we have found Heliosa and it's staff to be the best thing we could have done for him. His well being has improved 100%. He has put on weight and enjoys the food which is all home cooked and fresh, not stored in hot trolleys.
The staff and management team are friendly, professional and caring. The home itself has a wonderful atmosphere and the dignity of the residents it uppermost. Nothing is too much trouble. Our uncle suffers from a number of illnesses, mainly dementia. We know he won't get better, but we are sure that he will be taken care of, we would recommend Heliosa very very highly.
Review from Paul F (Nephew of Resident) published on 19 May 2017 Submitted via Website•
Overall Experience
My 94 year old aunt was accepted into Heliosa in mid-August 2016 after recovering in hospital from a fractured hip operation which needed 24/7 nursing care due to her reduced mobility and periods of dementia. She feels very comfortable at Heliosa and is in good spirits. Unfortunately, as I live in...
My 94 year old aunt was accepted into Heliosa in mid-August 2016 after recovering in hospital from a fractured hip operation which needed 24/7 nursing care due to her reduced mobility and periods of dementia. She feels very comfortable at Heliosa and is in good spirits. Unfortunately, as I live in the south of England (and I am currently fighting cancer) I have not been able to visit her as often I would have liked but the home is always ready to give me an update on my aunt's latest condition and -from this -I see the care they genuinely attach to her wellbeing.
Her appearance is kept neat and tidy with regular visits from the hairdresser and she has joined in with the activities offered. The home sent photos of her 94th birthday celebrations in the lounge which was nice. They appear very capable of dealing with any issues related to my aunt's care as they may arise.
Her appearance is kept neat and tidy with regular visits from the hairdresser and she has joined in with the activities offered. The home sent photos of her 94th birthday celebrations in the lounge which was nice. They appear very capable of dealing with any issues related to my aunt's care as they may arise.
I am happy in the knowledge that my aunt is being professionally cared for in a loving environment. Thank you Heliosa!
Review from Neville G (Son of Resident) published on 28 March 2017 Submitted via Postal Review Card•
Overall Experience
My father has been a resident for four years and we have always found the staff to be kind and considerate towards him and other residents.
The staff were very supportive during his final few days and I would certainly recommend Heliosa to others.
My father has been a resident for four years and we have always found the staff to be kind and considerate towards him and other residents.
The staff were very supportive during his final few days and I would certainly recommend Heliosa to others.
Review from Arthur R (Brother of Resident) published on 7 November 2016 Submitted via Postal Review Card•
Overall Experience
My contacts at all levels at Heliosa are most helpful and obliging in spite of the pressures of their tasks. I wish them all well, their dedication is outstanding.
My contacts at all levels at Heliosa are most helpful and obliging in spite of the pressures of their tasks. I wish them all well, their dedication is outstanding.
Review from Pam R (Daughter of Resident) published on 6 June 2016 Submitted via Website•
Overall Experience
My mother-in-law moved into Heliosa in mid-March. For a lady who has suffered from agoraphobia and depression she has settled in remarkably well. The staff have answered my questions with knowledge and consideration and made the transition relatively easy. The staff are easy to approach and have...
My mother-in-law moved into Heliosa in mid-March. For a lady who has suffered from agoraphobia and depression she has settled in remarkably well. The staff have answered my questions with knowledge and consideration and made the transition relatively easy. The staff are easy to approach and have come up with some creative ideas to address some issues we ran into - this gives me confidence that they are able to deal with any situation as it arises.
The meals are well prepared, nutritious and in sensible portions. There are yummy (often hand made) snacks as well as the regular meals.The activities offered have been much enjoyed by Mum, she is now looking forward to what's to come.
I am very grateful to the management and owners who have been very considerate to the fact that I do not live in the county and have made arrangements to cover all my needs when I return home. I will leave Mum with confidence that she will be well taken care of in a professional, caring and loving way.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heliosa to verify any information. View our terms and conditions. Heliosa has a Basic Service -what a Basic Service includes.