Heliosa

54 Boundary Lane, Congleton CW12 3JA
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7.8 31 Reviews
  • Heliosa, Congleton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1200

Prices are only a guideline, please contact Heliosa to find out the exact price for your requirements

These prices are only a guideline, please contact Heliosa to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Takepart Ltd

Person in charge

  • Sonia Barker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private/NHS
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (40)

Parking

  • There is a 20 space car park to the rear of the building.

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Heliosa Reviews (31)

7.8

Heliosa has a Review Score of 7.8 (7.761) out of 10, based on 1 reviews in the last 2 years.
Over all time Heliosa has 31 reviews.

Overall Experience
  • 17
  • 14
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Date Published
  • 31
  • 1
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  • 1
  • 30
Reviewer Connection to Heliosa
  • 7
  • 7
  • 3
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  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 31, showing 21-31
Review from Christopher B (Husband of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Advised by social care and checked on by me and my daughter. Pleased with the care provided for my wife and the relaxed atmosphere.
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Review from Lisa D (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a long and protracted struggle to find a suitable care home for our mother who has Alzheimer's and can present challenging behaviour, we have felt relieved and content with the care provided by Heliosa.
Mum receives one-to-one care, during our visits she is often engaged in various activities
such as colouring and listening to music.
Staff are friendly and approachable.
I have been impressed by the approachability and presence of the home manager (even at weekends), she is passionate about her work.
The home activities coordinator has also spent time getting to know mum and her family.
Mum is always clean and well presented as is the care home.
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Review from Liz W (Niece of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was in Heliosa for just over two years.
In this time I have found her standard of care to be excellent.
She was always very clean and there were always staff on hand to talk to if I had any concerns re my aunt's welfare.
I was regularly contacted by medical staff if there was a change in
my aunt's condition.
I would have no hesitation to recommend this establishment to family and friends.
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Review from Mark A (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was very well looked after for a period of 8 months in 2017 by the team at Heliosa.
All the team showed my mum and I great compassion, I would give the home 10/10 in all areas. Great job Heliosa team, many thanks. Even ask me to visit after my mum passed away always welcomed.
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Review from Linda B (Partner of Resident) published on 1 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heliosa was very kind and caring, the staff were amazing - every care and comfort was given. The staff were very caring towards the residents. It's by far the most compassionate home I have ever been in. I was very impressed. Eight weeks of total dignity was given before, during and after death. Thank
you.
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Review from Ian S (Son of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed by the dedication and genuine enthusiasm of both staff and management in caring for the residents, listening to family and putting care plans in place. I feel very glad that my mother is in a safe and caring environment like this.
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Review from Bridget P (Niece of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving our uncle to Heliosa after a very stressful and poor care environment at his previous care home, we have found Heliosa and it's staff to be the best thing we could have done for him. His well being has improved 100%. He has put on weight and enjoys the food which is all home cooked and
fresh, not stored in hot trolleys.


The staff and management team are friendly, professional and caring. The home itself has a wonderful atmosphere and the dignity of the residents it uppermost. Nothing is too much trouble. Our uncle suffers from a number of illnesses, mainly dementia. We know he won't get better, but we are sure that he will be taken care of, we would recommend Heliosa very very highly.

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Review from Paul F (Nephew of Resident) published on 19 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94 year old aunt was accepted into Heliosa in mid-August 2016 after recovering in hospital from a fractured hip operation which needed 24/7 nursing care due to her reduced mobility and periods of dementia. She feels very comfortable at Heliosa and is in good spirits. Unfortunately, as I live in the
south of England (and I am currently fighting cancer) I have not been able to visit her as often I would have liked but the home is always ready to give me an update on my aunt's latest condition and -from this -I see the care they genuinely attach to her wellbeing.
Her appearance is kept neat and tidy with regular visits from the hairdresser and she has joined in with the activities offered. The home sent photos of her 94th birthday celebrations in the lounge which was nice. They appear very capable of dealing with any issues related to my aunt's care as they may arise.
I am happy in the knowledge that my aunt is being professionally cared for in a loving environment. Thank you Heliosa!
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Review from Neville G (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been a resident for four years and we have always found the staff to be kind and considerate towards him and other residents.
The staff were very supportive during his final few days and I would certainly recommend Heliosa to others.
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Review from Arthur R (Brother of Resident) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My contacts at all levels at Heliosa are most helpful and obliging in spite of the pressures of their tasks. I wish them all well, their dedication is outstanding.
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Review from Pam R (Daughter of Resident) published on 6 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law moved into Heliosa in mid-March. For a lady who has suffered from agoraphobia and depression she has settled in remarkably well. The staff have answered my questions with knowledge and consideration and made the transition relatively easy. The staff are easy to approach and have come
up with some creative ideas to address some issues we ran into - this gives me confidence that they are able to deal with any situation as it arises.


The meals are well prepared, nutritious and in sensible portions. There are yummy (often hand made) snacks as well as the regular meals.
The activities offered have been much enjoyed by Mum, she is now looking forward to what's to come.
I am very grateful to the management and owners who have been very considerate to the fact that I do not live in the county and have made arrangements to cover all my needs when I return home. I will leave Mum with confidence that she will be well taken care of in a professional, caring and loving way.

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Current Review Score: 7.8 (7.761)

Overview of Review Score

The Review Score of 7.8 (7.761) out of 10 for Heliosa is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.636 for Heliosa is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.125 Points relating to the number of positive Reviews for Heliosa is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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