Heliosa

54 Boundary Lane, Congleton CW12 3JA
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7.8 31 Reviews
  • Heliosa, Congleton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1200

Prices are only a guideline, please contact Heliosa to find out the exact price for your requirements

These prices are only a guideline, please contact Heliosa to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Takepart Ltd

Person in charge

  • Sonia Barker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private/NHS
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (40)

Parking

  • There is a 20 space car park to the rear of the building.

Are you the Owner/Manager of Heliosa? View your Advertising Options

Heliosa Reviews (31)

7.8

Heliosa has a Review Score of 7.8 (7.761) out of 10, based on 1 reviews in the last 2 years.
Over all time Heliosa has 31 reviews.

Overall Experience
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Date Published
  • 31
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Reviewer Connection to Heliosa
  • 7
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  • 1
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Total of 31, showing 1-20
Review from A M (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very warm and friendly welcome from the staff. They provide kind, and attentive care to residents, appropriate to individual needs. Activities are well organised and give residents an opportunity to enjoy physical and or mental stimulation.
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Review from Sherry B (Sister of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home has provided an excellent level of care to my brother. They have gone above and beyond what would be expected. We are very grateful for their support in caring for my brother. Love to you all.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Thanks for those comments. Kevin will be missed by us all as will you and the rest of his family.

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Review from Catherine (Wife of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was only in Heliosa a short length of time and my family and myself were very pleased with the wonderful care he received. The manager and all the staff looked after my husband like he was part of a big family, through such difficult times.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Your husband was a wonderful man.
He settled in here so well and enjoyed a laugh with all the staff.
We thank you for the comments.

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Review from Paula W (Sister of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
During my brother's stay over the last twelve month and more, the care he has received from all the staff and everyone involved has been wonderful.
The manager and her staff have bent over backwards to meet these needs, and requests from his wife, my sister and I, have if possible been granted.
On
the first impression of the home, it appears old fashioned and dated. But having spent my hours in the home, it is very welcoming, with staff and residents and also relative's having fun and laughter, in what can be a very difficult situation.
The manager and all her staff should be applauded for everything they do, and throughout these difficult times, proud of the work they do, with humility, dignity and a smile.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Thank you for those comments. Your brother was a wonderful man and touched our hearts.

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Review from Karen G (Daughter of Resident) published on 18 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved to Heliosa (Congleton) last summer with advanced dementia. From our prior research, visits and discussions with the manager, we singled out Heliosa as the place we wanted our mum to move to when she could no longer be looked after at home. We have never regretted that choice. It was a
big move for Mum, but she was welcomed and cherished by the manager and the amazing Heliosa staff from her first day there. This care home has a very special ethos and standard of care. We were always encouraged to treat this as Mum's (and our) home. My sisters and I, and our children, have spent many happy hours in the lounge with Mum and the other residents and their families. We have made many friends there. Mum died a week ago. We were lucky enough to be with her when she passed away. The Heliosa staff gave her the best end of life care that they could - using their expertise and kindness to keep us updated all along - and they cried with us when she passed. We cannot thank them enough.
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Review from Janice B (Daughter of Resident) published on 16 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for at Heliosa for 7 months until she died last month. The manager and staff were very supportive to my mother and me and my two sisters, her grandchildren and friends. She was treated with the dignity and respect she deserved and we are are very happy with her care there. The home
is a real home for residents and relatives alike and there were good times full of fun and laughter. The activities there were well thought out and enjoyed especially the music and singing. A big thank you to all the staff.
Reply from Jo Bowerbank, Home Manager at Heliosa

Thank you. Your mum was a wonderful woman. She will be in our hearts forever.

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Review from Ann H (Wife of Resident) published on 24 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was satisfied with the level of care my husband received; he was always clean and tidy. Even though it was for a short time, the staff were always welcoming and pleasant.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Thank you for your comments.
Your husband was a lovely man and settled well within our home.

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Review from Michael (Son of Resident) published on 20 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was treated with care and dignity the short time he was a resident at Heliosa. The care he received from all members of staff was excellent. The end of life care from the nursing team kept him comfortable and allowed him to pass peacefully.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Thank you for your comments. Your dad was a wonderful man. It was so lovely for us to be able to look after him especially after we looked after your mum.

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Review from Chris B (Son of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care has been given to my mother all through her illness and the staff are very caring. Very nice care home. Very pleased with the service given by Heliosa. Thank you!
Reply from joanne bowerbank, Home manager at Heliosa

Thankyou for you lovely comments.
We want are home to be warm and friendly, supportive.

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Review from M C (Sister of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attention and care given to the residents have always been paramount and the communication between Heliosa staff and myself regarding keeping in touch with health situations beyond reproach.
Reply from joanne bowerbank, home manager at Heliosa

Thank you so much for your comments.
Your sister was a joy to look after.

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Review from Albert S (Husband of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care you gave to my wife was excellent and I would like to thank everyone involved.
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Review from P S (Wife of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in highly recommending Heliosa. In all our dealings with staff we have received only care, kindness, understanding, wise advice and support for the whole family. My husband is happy and settled and is treated with respect, kindness and humour, which he loves – together with the
food and his room.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Thank you for taking the time to let us know your views and those kind words are most appreciated.

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Review from Tracy (Granddaughter of Resident) published on 29 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we needed to choose a care home at an already difficult and emotional time. We were made to feel welcome at Heliosa from our first to our last visit and in between my nan was well cared for by capable and compassionate staff. The home's open door policy creates a relaxed atmosphere and
helped us to fit visiting around other commitments. I enjoyed chatting to other visitors in the lounge and soon felt very much at home. Nursing staff are available on site at all times to discuss any medical issues which was especially reassuring and helpful. It is impossible to thank all of the staff at Heliosa enough for the effort and hard work that they continually put in - we have left the home feeling very grateful that my nan was cared for there in the best way possible.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Your nan was a lovely woman and we could all see her funny side. The thought of her makes us smile now.
Thanks for your comments.

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Review from David L (Son of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being here my Dad has been cared for and supported wonderfully by everybody. His room is lovely and the home is very well set out and provides residents and staff with a nice place to live and work in.


I have got to know many other residents and their families and so there's a real family feel

at Heliosa. My Dad is treated with respect and dignity even when his condition makes him "unreasonable". He loves the food and I can get a cup of tea for him from the kitchen staff at any time when I visit.


There are events and activities including visits from local school choirs, musicians and so much more. Residents are also encouraged to take part in suitable individual activities to maintain cognitive stimulation which is so important in managing their condition positively. I know my Dad is in the very best hands and I can visit him at any time which is fantastic.


Well done to everyone at Heliosa and thanks for everything you do.

Reply from Joanne Bowerbank, Home Manager at Heliosa

Your Dad is a wonderful man.
Thanks for those kind comments.

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Review from Paul A (Relative of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and responsible. Clean and staff friendly and activity based.
Senior staff always on duty. Very good experience of home.
Reply from Joanne Bowerbank, Home Manager at Heliosa

Thanks so much for your feedback. We really do thank you for the time you have spent doing this for us.

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Review from Jennifer P (Daughter of Resident) published on 14 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Heliosa treated the family as a package, not only did they care for Dad sensitively and with dignity, but they were there for family members too. The handover from hospital ambulance crew to management was excellent and was interpreted to caring and nursing staff accurately to ensure an appropriate
personalised care package. We were able to personalise his room for the short duration of his stay which made it a pleasurable and peaceful place for Dad and ourselves to watch the birds and squirrels together. Their doctor liaised with Dad’s local GP and took time to explain our questions in layman’s language which made our individual situation more easy to digest. I can only thank all the staff for their compassion and care.
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Review from Suzanne P (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I felt that Heliosa Nursing home looked after my dad really well, especially in the hours leading up to his death. As a family we were all allowed to stay with him, including an overnight stay. We were invited to help ourselves to tea and coffee and even offered toast for breakfast. The staff were very
caring, especially one particular member of staff, and they looked after him until the end. The staff, we felt, were absolutely amazing.
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Review from Louise (Granddaughter of Resident) published on 18 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deciding a relative needs to move into a care home, is an emotional and difficult decision. Heliosa from the beginning were warm, friendly and professional from the initial visit and throughout my Nan's stay. I can't praise the manager and her staff highly enough for their kindness, dedication, support
professionalism and genuine compassion for my Nan and ourselves as a family even during the dark days. The manager and her team ensured all my Nan's needs were met and carried them out with the most sincere dignity we could have asked for.
If you want a modern state of the art, clinical care home I suggest you go elsewhere, however, if you want a warm caring environment with people who genuinely care about your loved one, and you as a family need the reassurance that this will happen, then Heliosa is for you. I will never forget how they helped us through one of the most difficult journeys of our lives, and for that, we will be forever grateful to the manager and her dedicated team.
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Review from Jason B (Son of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found everyone friendly, caring and having empathy and compassion.
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Review from Judith M (Friend of Resident) published on 28 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A pleasant, friendly and calm atmosphere.
Staff friendly. A caring environment.
Also, very important, there was no smell of uring - a very clean place.
Thank you.
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Current Review Score: 7.8 (7.761)

Overview of Review Score

The Review Score of 7.8 (7.761) out of 10 for Heliosa is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.636 for Heliosa is calculated as follows: ( (7 Excellents x 5) + (4 Goods x 4) ) ÷ 11 Ratings = 4.636
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.125 Points relating to the number of positive Reviews for Heliosa is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Heliosa

What types of Care is Heliosa registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heliosa have?

There are 40 Single Rooms.

What are the Facilities & Services at Heliosa?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heliosa to the centre of Congleton?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heliosa to verify any information. View our terms and conditions. Heliosa has an Basic Service - more info.