Heliosa

Very warm and friendly welcome from the staff. They provide kind, and attentive care to residents, appropriate to individual needs. Activities are well organised and give residents an opportunity to enjoy physical and or mental stimulation.

The care home has provided an excellent level of care to my brother. They have gone above and beyond what would be expected. We are very grateful for their support in caring for my brother. Love to you all.

My husband was only in Heliosa a short length of time and my family and myself were very pleased with the wonderful care he received. The manager and all the staff looked after my husband like he was part of a big family, through such difficult times.

The manager and all her staff should be applauded for everything they do, and throughout these difficult times, proud of the work they do, with humility, dignity and a smile.

Our mum moved to Heliosa (Congleton) last summer with advanced dementia. From our prior research, visits and discussions with the manager, we singled out Heliosa as the place we wanted our mum to move to when she could no longer be looked after at home. We have never regretted that choice. It was a big move for Mum, but she was welcomed and cherished by the manager and the amazing Heliosa staff from her first day there. This care home has a very special ethos and standard of care. We were always encouraged to treat this as Mum's (and our) home. My sisters and I, and our children, have spent many happy hours in the lounge with Mum and the other residents and their families. We have made many friends there. Mum died a week ago. We were lucky enough to be with her when she passed away. The Heliosa staff gave her the best end of life care that they could - using their expertise and kindness to keep us updated all along - and they cried with us when she passed. We cannot thank them enough.

My mother was cared for at Heliosa for 7 months until she died last month. The manager and staff were very supportive to my mother and me and my two sisters, her grandchildren and friends. She was treated with the dignity and respect she deserved and we are are very happy with her care there. The home is a real home for residents and relatives alike and there were good times full of fun and laughter. The activities there were well thought out and enjoyed especially the music and singing. A big thank you to all the staff.

I was satisfied with the level of care my husband received; he was always clean and tidy. Even though it was for a short time, the staff were always welcoming and pleasant.

My father was treated with care and dignity the short time he was a resident at Heliosa. The care he received from all members of staff was excellent. The end of life care from the nursing team kept him comfortable and allowed him to pass peacefully.

Very good care has been given to my mother all through her illness and the staff are very caring. Very nice care home. Very pleased with the service given by Heliosa. Thank you!

Attention and care given to the residents have always been paramount and the communication between Heliosa staff and myself regarding keeping in touch with health situations beyond reproach.

The care you gave to my wife was excellent and I would like to thank everyone involved.

I have no hesitation in highly recommending Heliosa. In all our dealings with staff we have received only care, kindness, understanding, wise advice and support for the whole family. My husband is happy and settled and is treated with respect, kindness and humour, which he loves – together with the food and his room.

As a family, we needed to choose a care home at an already difficult and emotional time. We were made to feel welcome at Heliosa from our first to our last visit and in between my nan was well cared for by capable and compassionate staff. The home's open door policy creates a relaxed atmosphere and helped us to fit visiting around other commitments. I enjoyed chatting to other visitors in the lounge and soon felt very much at home. Nursing staff are available on site at all times to discuss any medical issues which was especially reassuring and helpful. It is impossible to thank all of the staff at Heliosa enough for the effort and hard work that they continually put in - we have left the home feeling very grateful that my nan was cared for there in the best way possible.

Since being here my Dad has been cared for and supported wonderfully by everybody. His room is lovely and the home is very well set out and provides residents and staff with a nice place to live and work in.

I have got to know many other residents and their families and so there's a real family feel at Heliosa. My Dad is treated with respect and dignity even when his condition makes him "unreasonable". He loves the food and I can get a cup of tea for him from the kitchen staff at any time when I visit.

There are events and activities including visits from local school choirs, musicians and so much more. Residents are also encouraged to take part in suitable individual activities to maintain cognitive stimulation which is so important in managing their condition positively. I know my Dad is in the very best hands and I can visit him at any time which is fantastic.

Well done to everyone at Heliosa and thanks for everything you do.

Senior staff always on duty. Very good experience of home.

Heliosa treated the family as a package, not only did they care for Dad sensitively and with dignity, but they were there for family members too. The handover from hospital ambulance crew to management was excellent and was interpreted to caring and nursing staff accurately to ensure an appropriate personalised care package. We were able to personalise his room for the short duration of his stay which made it a pleasurable and peaceful place for Dad and ourselves to watch the birds and squirrels together. Their doctor liaised with Dad’s local GP and took time to explain our questions in layman’s language which made our individual situation more easy to digest. I can only thank all the staff for their compassion and care.

I felt that Heliosa Nursing home looked after my dad really well, especially in the hours leading up to his death. As a family we were all allowed to stay with him, including an overnight stay. We were invited to help ourselves to tea and coffee and even offered toast for breakfast. The staff were very caring, especially one particular member of staff, and they looked after him until the end. The staff, we felt, were absolutely amazing.

If you want a modern state of the art, clinical care home I suggest you go elsewhere, however, if you want a warm caring environment with people who genuinely care about your loved one, and you as a family need the reassurance that this will happen, then Heliosa is for you. I will never forget how they helped us through one of the most difficult journeys of our lives, and for that, we will be forever grateful to the manager and her dedicated team.

I found everyone friendly, caring and having empathy and compassion.

Thank you.