Mount Hall Care Home

I just want to thank everyone at Mount Hall for making Lynn so at home. She wasn't able to look after herself previously, and ended up in hospital. Mount Hall has been great for her - she's well-fed, looked after and has company. She always praises the food and the staff are delightful. Alan is an excellent manager who obviously cares and maintains high standards.

We have been made to feel extremely happy/welcome at Mount Hall. All the staff have been so kind and caring and have made it feel like home. We can't fault it and would certainly recommend to others. We will miss our friends at Mount Hall. They are doing an amazing job. A big thank you.

Went in for 2 weeks' rest/respite. Pleasant room and spotless, as was the rest of the residential areas. Lovely views (was fortunate with sunny weather). Food rather disappointing. Mattress rather uncomfortable. Staff were very kind. They need to have some way of making a hot drink (on the 1st/floor at night/for themselves and residents) Enjoyed my stay.

I find the place (Mount Hall) very nice. The staff are all great. There are no complaints at all about food. I am restricted to some of the activites but there always something for me to do.

This is a beautiful, well-kept home in lovely surroundings, but what makes it outstanding are the people who work here. Without exception they are not only hard working and professional, but also friendly, warm and welcoming. They constantly go the extra mile to make the whole family feel truly cared for and nurtured.

I've been in here 3 weeks and have no idea how much long I will be in here. I cannot fault anything. Everyone is so friendly and helpful.

Every time I visit my fiancés grandmother at Mount Hall the friendliness, helpfulness, and caring nature of the staff is evident as soon as you walk through the door as you are always greeted warmly by the employees behind the desk. The staff all make such an effort to smile and chat to you when they pass you in the corridor and form lovely bonds with the visitors and the residents. When I visit my fiancés grandmother she always looks well taken care of with her hair nicely styled and her nails painted beautifully, she always has tea on hand and either a biscuit or a hearty meal too. The staff and carers are so kind to her and they all made such a fuss over her for her recent birthday, even allowing us to have a family gathering in the lounge to celebrate the special occasion.

My grandma celebrated her 100th birthday at Mount Hall and when I visited all the staff were so so lovely & you can tell they genuinely care. I'm so happy my grandma is in such a nice, clean & safe place!

For my in-laws, being at Mount Hall meant the best of medical attention, excellent food, a beautiful setting in which to live, company and friends, but most of all the attention of and support from a highly professional team of administrators, nurses, carers, housekeepers and maintenance staff, entertainment coordinators, chefs and kitchen staff. Without the support the home offered, my parents-in-law's final years would not have been filled with so much laughter, fun and contentment. We always enjoyed our visits to Mount Hall, hearing about what had been happening during the week and also connecting with some of the other residents and their family members. The weekly friendly chats with members of staff were uplifting and we will miss visiting - Mount Hall has felt like a second home to us. All interactions with staff have been given with the spirit of human kindness.

My parents spent around 7 months at Mount Hall. They were there while dad recuperated after an operation. In some ways, they were reluctant residents, but the staff (carers, household and admin) all worked hard to make their life comfortable and welcoming. Some staff became good friends, and their interest and attention helped make mum and dad's stay as good as possible. The grounds and accessibility really helped them to maintain some independence. The family are very grateful to all staff at Mount Hall for looking after mum and dad so well.

My partner was transferred to Mount Hall from hospital after a bad stroke. He is being treated with the utmost care, kindness, consideration, courtesy and compassion. Every member of staff, whatever their role, are polite, helpful and takes tremendous pride in their role, and in Mount Hall itself. There is a wonderful atmosphere. Friends and relatives are treated with care and understanding.

My grandma received exceptional care whilst she lived at Mount Hall. I loved visiting her, it was like home from home. The staff were loving and attentive, not just with grandma but with us too - they took an interest in us all. They treated grandma with respect, like she was family. The activities they planned for grandma and the residents were fab, and often included family members too. We never worried about grandma as we knew she was taken such good care of. Thank you!

Nice place with good caring staff.

Set in lovely surroundings, Mount Hall is an ideal home to be residing in. My good friends of over 40 years is happily being cared for. On arriving at the front door, you are greeted by a warm and friendly face. Everyone seems happy, residents appear content. The whole ambulance is very good. Meals appear first class at from what I've seen. Entertainment on daily scale and activities on offer excellent. I'm very happy that my friend is living here, content in the knowledge she is being cared for and treated like one of the family. Well done to Mount Hall.

My father was cared for at Mount Hall for the last 2.5 years of his life. They showed him love, dignity and respect over and above his daily needs. I cannot rate the staff and the care they have given, more highly. Thankyou to all.

Thank you to everyone who helped care for my sister to the end.

I have just spent 2 weeks here and everything has been wonderful everyone kind caring helpful nothing to much trouble food very good you couldn't ask for more staff everyone wonderful thank you so much for having me I will miss everyone here very much.

I am not able to comment on some of the options as I visited her in one of the communal rooms and obviously cannot comment on safety, value for money, management and rooms.

My father-in-law was in Mount Hall for three and a half weeks in for end of life care. He was treated with respect and dignity from all the staff. They tried on a daily basis to include him in activities, which they succeeded to do. They gave him time with personal care and nothing was too much trouble. He had very little appetite but they tried every day to tempt him with his favourite foods Every member of staff was dedicated to his needs, and had time to chat with him. He loved it there! He felt reloved and cared for. As a family we are extremely grateful to everyone and could not have hoped for a better ending to his life

I have visited my friend on a regular basis for past 3 years. Personaly experience first class in every respect - comfort/care/concern of staff for my friend is fantastic and know he is in best hands and care possible I have been a visitor many years in past and always considered care and facilities excellent and recommend *5 star plus*