Weston Park Care Home

Moss Lane, Macclesfield SK11 7XE

Weston Park Care Home is located on the edge of Macclesfield and is convenient for shops, amenities, public transport and the motorway network.

This purpose built care home provides accommodation in single occupancy rooms, all of which have private toilet facilities.

Weston Park provides TV lounges and quiet sitting rooms for residents to relax and socialise in. Separate dining rooms, where residents can enjoy the company of others at meal times, are also available. A good variety of home cooked food based on traditional cooking using fresh produce is served. Special diets are catered for and daily choices are available.

Regular visits are made to the home by an experienced hair stylist and a qualified chiropodist. A range of complementary therapies can be arranged for residents.

The home provides a varied programme of activities.

Group: Capital Care Group

Person in charge: Val McQueen (Home Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 103 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Languages Spoken by Staff (other than English): French

Single Rooms: 103

Rooms with ensuite WC: 90

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Near Public Transport • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Weston Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.2 (maximum of 10) for Weston Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.1 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Weston Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.118 for Weston Park Care Home is calculated as follows: ( (12 Excellents x 5) + (9 Satisfactorys x 3) + (6 Poors x 2) + (7 Very Poors x 1) ) ÷ 34 Ratings = 3.118

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.049 Points relating to the number of positive Reviews for Weston Park Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 20.6 positive Reviews (103 registered maximum number of service users ÷ 5). 1 Reviews ÷ 20.6 Target = 0.049

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.2 Weston Park Care Home has a Review Score of 6.2 (6.167) from 3 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Weston Park Care Home?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Weston Park Care Home

  • Great-Niece of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1

My wife had Alzheimer's disease and was only a resident at Weston Park for 6 weeks before she died. During the time that she lived at Weston Park, she received excellent care. The staff treated her with dignity and respect and always went the extra mile to ensure that she was comfortable, well fed and safe. The staff also took excellent care of the family who visited every day. Staff demonstrated excellent values, I cannot thank them enough for the care they took of my wife.

How likely would you be to recommend Weston Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We are extremely disappointed with the care our relative is receiving.

He is in the wrong unit in the home - he is in the dementia section and clearly, does not have dementia. We have mentioned this several times to staff and nothing appears to have been done.

My uncle reports that other residents enter his room unchecked during the night, and I have witnessed this myself during an evening visit. A man wandered into the room (my relative is bed bound so unable to move) and no member of staff was aware.

Staff don't seem to care about the patients and some of the staff don't appear to have a good understanding of English - evident when I have asked for things.

We have asked for physio to get my uncle moving again and nothing appears to have been done.

How likely would you be to recommend Weston Park Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.1 out of 5

Debbie Hardacre, Home Manager at Weston Park Care Home responded to this review on 14 Mar 2017:

This gentleman was originally in a nursing placement, but disturbed behaviours required input from mental health nurses. This is constantly under review by the GP, the home and by other professionals involved in his care. Residents have freedom of movement within the unit and CCTV is in operation in all communal areas to monitor. Staff recruitment is ongoing and the home will continue to use agency staff to maintain safe staffing levels. A Physiotherapy referral was made by the GP as requested by the home shortly after admission.

I have been dismayed and appalled at the management of this so called care facility.
My biggest concerns have been,
-Lack of liaison between residents, family and medical staff.
-Poor hygiene for residents, only one bath/shower a week.
-Rarely able to contact anyone at the home, by phone or in person.
-Very few meal choices offered.
-Insufficient staff to attend resident calls, particularly in an emergency.

How likely would you be to recommend Weston Park Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Value for Money

Average Rating:   2.1 out of 5

D Hardacre, Home Manager at Weston Park Care Home responded to this review on 14 Mar 2017:

The home has recently changed ownership and is undergoing changes in leadership of the unit where this person is residing. Residents are offered baths/showers on a daily basis but it is their choice if they wish to refrain. The person this refers to has full capacity and is able to request and refrain at any time. The home is fully staffed 24/7 according to identified dependency and occupancy of the home. There is a system on the telephone directing you to the relevant area or person you wish to speak to. Unfortunately, if calls are made during meal times and medication rounds there may be a delay in the response. the system is under review by the new owners.
Breakfast there are choices - hot or continental.
Lunch there are two choices of main but a further alternative is also available on request.
Evening meal is a choice of hot or cold. Menus are reviewed every six months and are also discussed at residents regular meetings.
All emergencies are dealt with by the staff and two nurses as appropriate. CCTV is now in the home in all communal areas and external areas, this can be reviewed by the manager and senior managers to up to seven days after.

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