Parkside Care Home

Friendly, caring, attentive, clean, plenty of staff on.

The home provides great care for my elderly mother. The only small negatives are clothes are being misplaced/lost even though name and room number are wrote on them. The warm food supplied upstairs could do with being hotter as this is cold after mum gets halfway through the meal. It would definitely be 5 stars if this was addressed.

When we take our mother out the carers know to lock the door which does help.

Besides the quality of care my mother gets, all the staff are wonderful. I have also got peace of mind, not having to think about Mam all the time. She's getting excellent care!

The care is very good and the staff are nice and nothing is too much trouble.

My mother has been in the care home for about three years. I visit on a regular basis. I have visited other care homes from time to time, and this is the best I have seen. It is clean and comfortable, and the staff are very sociable. It is efficiently run and very secure. I am very pleased with the care that my mother is receiving.

The staff are amazing and take good care of the residents. My brother has settled in well and is content. I am happy with the care he receives.

The staff supported us well as a family and I can’t thank them enough for their kindness.

Very very clean in all areas of this home. My nan was mainly confined to her room as she had a terminal illness and struggled to get out of bed. On the occasions, she did it wasn't a problem for the staff to try and assist her to the chair which was at the side of her bed. When the time came when she could not get out of her bed mainly towards the end the staff would always come in to see how she was. If she needed any water, food or if she was in any pain. They all cared about my nan's needs and washed her daily and always kept her comfortable. I also was told at any time of the day whether it was day or night I could ring up to see how she was. I was also given the reassurance that when she deteriorated I would immediately be called. I was also kept well informed of any new changes. Overall immaculate care home.

Our mum has been a resident at Parkside for nearly four years and she has always been treated with love and respect. On occasions when she has had a fall, we have been immediately informed. As a family, we have always been made welcome. In our opinion, our mum could not be in a better home. She is loved, fed, kept, clean and tidy and looked after extremely well.

Since the new manager started, the home has improved 100%. All staff are extremely caring, everyone goes above and beyond. I would highly recommend Parkside Care Home. It feels like a new home, nothing is too much.

My mum who has dementia has been a resident in Parkside for exactly a year now. The staff there are great and since the new manager has taken over in July this year, I've seen a massive improvement in how mum is. She's much more calm and relaxed. Things have gone from good to great and I can't speak highly enough of the support from the manager and the deputy manager. I would recommend Parkside to anyone looking for a care home for their elderly relatives. Since we moved our mum to Parkside we have been so much happier and no longer worry. There are some terrible care homes out there. The staff here have made a huge difference to the health, wellbeing and happiness of our mum as well as our own.

Parkside Care Home is a very caring, friendly and welcoming home. My mum has really settled well at Parkside after a bad experience elsewhere. The staff are all very friendly and nothing is too much trouble. The new manager is very helpful and efficient and will get on with any queries you have straight away and keep you up to date with what's happening and any changes that are being made. I would highly recommend this care home to anyone, it's somewhere you know your relative will be cared for.

Very nice home, staff are caring and everyone is approachable.

Very caring staff, they care with dignity. The home is very clean, food is to a high standard, nothing is too much trouble. Very friendly staff, always smiling. Excellent.

The home is very nice.

Since the new manager arrived things have changed I'm happy to have my wife in this care home also the family. I would like to see my wife enjoy every day so would other families but they do their best if possible to fit you in. I like all the things they arrange for them, my family and I cleaned up the patio with flowers and brought them a bench and table. The spare garden needs a complete makeover.

My father became a resident here during lockdown so we were unable to have a look around the home and facilities. In the short time he’s been there, there have been issues with basic care needs (lack of). Accident within the home resulting in spending all night in A&E unescorted and with dementia. He was totally bewildered by it all by the time I arrived there, after finding out at 7 am the next morning. You would think for £600+ a week in fees the proprietors would be able to pay one extra junior carer for night duty for such occurrences. They have a duty of care to residents, how can a patient with dementia answer questions in A&E alone? He’s diabetic and the home didn’t send any medication with him either. We sent plenty of (decent) clothes in with him which they didn’t mark name with any permanent marker (just a biro) which will of course wash out. We have yet to see him in a pair of his trouser, they checked the laundry room (not there apparently). More interested in singalongs than care.

My husband spent six months at Parkside, he had dementia. He was okay for the first couple of weeks but then we noticed he was unshaven and had the same clothes on all the time sometimes no underwear on. The staff kept saying he was refusing to get changed or washed so we suggested my daughter went in to do personal care. The manager was against this but agreed. We had no problem getting him to have showers at all but the staff were just leaving it then for us. He did not seem happy at all there so we moved him and the new place has had no problem with him getting ready for bed, getting washed and is happy now. Some of the staff there could do with more training. I would not recommend this place as I feel my husband was neglected. There is a lot more I could but would need to write a book.

Things started off great, looking well-kept, Dad seemed to be happy then due to lockdown in December I wasn’t allowed to see him through the window so I spoke to Dad over the phone and asked staff how he was, which they said he was fine. Then a few things started to change when the restrictions started to lift. Dad's behaviour was changing, had a few issues with one or two residents which they did inform us. Then as I was starting to visit Dad more, noticed Dad was very unkempt and in the same clothes for weeks. Asked why and they said he was refusing personal care. I thought it was a bit strange as at first, they had no problems with dad. It went on for a while, so I asked if I could be his honorary carer where I was going in twice a week to do personal care, in the meantime, they would try to get him showered and changed but never happened. All his clothes went missing. So upsetting to leave him there.