Haythorne Place

This care home has improved. Since my dad has moved into house 2 and new management has taken over. Caring staff and well looked after, and friendly. Cleaners also very helpful also very helpful at reception if you need help.

In house 5 as always we have found the staff and management caring, attentive, and genuinely invested in maintaining the health and well-being of our Aunt. The safety levels seem a little bit low but the staff that care there always seem to give 110% to make up for this. The rooms are clean and well-maintained but a little tired and dated. My Aunt is bedridden with dementia so she no longer uses many of the activities but when she did she found them excellent. The food and drink are tailored for her needs which is lovely. Once again a big thank you to the staff and management.

Avoid avoid avoid. My dad was in Haythorne Place from September - December 22. He was firstly in house 2 where he escaped from. I am still waiting for answers 6 months on as to how, then he was verbally abused by one of the carers but no one informed me until a few weeks after this happened, and up to this date I am still waiting for answers to find out what fully happened and if the worker is still there or they have sacked him. Every time I went to visit dad they didn’t like it because they stated I had to make an appointment, don’t understand why, think they wanted to be prepared as when I did just turn up unannounced he was always in a bed full of urine. They hardly ever changed his clothes and he was in ladies' clothes and not his own. Never any staff to care for the residents. Once I turned up to find someone who wasn’t even a carer looking after them as they were short-staffed. Worst care home I have ever seen. Don’t put your loved ones in here. So glad I got dad elsewhere.

My daughter being in this home has given her family peace of mind that she has twenty four hour care because before when she was in her own flat we couldn't get carers we could trust and rely on to look after her. She was left on her own all night, that wasn't good. Would like to thank you all at this nursing home for looking after her so well. We feel that you think a lot of her.

Placing my father into care was not an easy decision but the care, compassion and understanding of the staff was so positive in a very negative situation. The management and staff are always very approachable and answered all questions, very professional whilst kind and caring to my dad and his family. The home always looks clean and smells fresh.

Overall staff very good and friendly. Standard of care good and residents treated with dignity and respect. Selection of food seems to be varied. Rooms as good as can be expected. Lounge neat and tidy and comfortable.

On the downside, room was dirty when we arrived but on pointing it out it was rectified immediately, handyman very helpful. Staff very professional and easy to talk to. My mother did "escape" one evening, but since then the gate has been locked so it shouldn't happen again. Overall, a good experience thanks! Very grateful for all their help.

When I rang to speak with staff etc for Mum to come into the home. All have and was excellent, was so kind and caring. All staff have been excellent and very helpful, Mum's care is excellent and everyone very friendly and kind. Mum's care I am really happy with, come and see Mum lots. I wouldn't want Mum to be anywhere else, Thank you everyone for continuing to look after Mum.

I write a very positive review of the care of my cousin gets from the staff at Haythorne Place. I have nothing but thanks for the way they look after her and always have. G has not had a chest infection (or any other infection) for the last few years - all down to the care given. The staff are welcoming and go above and beyond. Particularly hard during the Covid pandemic, and all deserve praise for their hard work.

My Dad has been living in Haythorne Place for years. I am very happy with the service my dad receives. My dad says he is very happy living at Haythorne Place, he gets on with other residents and staff and that makes me feel happy. Dad likes most of the meals that are served, he goes to bed when he wants and also gets up when he wants. Dad is allowed to smoke and have a few cans of beer when he wants to.

My husband's nan was in House 2. They never had any staff, her clothes always missing, her room had wallpaper peeling off, her toiletries missing, and I visited twice and allowed in with no covid test taken. No one ever had the time to speak to you about any concerns, we would definitely not recommend.

I was always pleased with the staff who cares for her, especially during the Covid 19 pandemic and thank all of them who I met over the last five years.

My partner has been very well looked after. He is quite happy with everything and I am happy for him to be at Haythorne Place. The staff are very good with him and I feel settled. Thanks to everybody concerned.

Due to the Covid restrictions, I understand it is hard to have group activities however there are plenty of one to one activities taking place. The care my mum receives is good she always looks clean and well looked after and the staff keep me informed of my mother's needs.

The staff are very helpful and kind to my friend. He would be happy if he can stay in the home as they care for him.

I find the staff very friendly and caring as my mum is a resident at this care home. I would recommend it to anybody when the time is needed. It’s nice and clean and the residents are looked after well.

Very friendly. The staff are very caring and keep the family informed about everything. A good job is done by all.

I visit Haythorne place about 5 days a week, different clients, different needs. My clients are very well looked after by the staff. Very polite, very welcoming, showing empathy towards their residents and also towards visiting members. I have built a relationship up with my clients and staff, they know what progress or changes I need to hear with regard to the well being of my clients. We all have a duty of care towards our clients and this is shown in the staff. The staff are exceptional. Excellent office staff.

Staff extremely caring and helpful. Always there to help.

Haythorne Place was the last of the nursing homes we visited when we were choosing the right one for Grandma and we knew straight away that this was the right place as it seemed homely, well-staffed and most importantly that residents would be well cared for well. We would definitely recommend this nursing home and thank the team for their care whilst she was with them.