Howgate House Care Home

Room could do with updating.

I just want to say how good Howgate House is and how good the staff are with my mum, they go the extra mile in all her care, they get her into the lounge when they can, even though she is bedbound. They feed her and are so respectful of her needs, and I have no complaints of the care she is given.

Many thanks from Terry and Hazel

We would absolutely recommend this care home.

~Having looked at 2 other homes, I picked up on Howgate's sense of homeliness, which was not apparent at others. We were very pleased to find that the staff are caring, dedicated individuals who genuinely enjoy their role, which resulted in a low staff turnover and familiar faces throughout. Fun activities were put on daily by enthusiastic staff & excellent visiting entertainers, family members encouraged to join in & be part of the community. Staff sorted out any necessary admin without prompting and were always proactive in keeping me updated with mum's progress. I found Howgate a compassionate, caring, professional & homely place and was very pleased with all the staff and the care received by my mum, which is all that we could have hoped for.

From the first day my mum was taken into care, we were all treated with compassion & kindness in what was a difficult time, which has continued to this day.

I put my mum in this care home as l know very well that she is been looked after 24/7 by all the staff ever single one are excellent the food is excellent the rooms are excellent clean daily all staff are very friendly and polite l would recommend that if you are looking for a good care home for any one this is the one for them as you leaving them you know that they are 100% looked after

She needed extra care this year after a fall in her room and we were pleased with the level of care she received whilst practically bed bound. The meals are lovely and always lots of drinks and snacks provided inbetween. She has a big room which we have tried to make as homely as we can with her own bedding, tv, photos and cushions etc. we have peace of mind knowing there is someone available 24 hours if she needs it and you can't put a price on that. We've needed to speak to management on a couple of occasions and they're very obliging and always resolve any issues.

My stay at Howgate House has been really brilliant.

I am comparing Howgate to what I consider to be better care homes (from personal experience).

Mum is well looked after. It is good that carers have a word with my mum at regular intervals.

Thank you.

Thank you.

What a wonderful care home Howgate is made more so by the excellent staff and management who are all pleasant and willing to listen at any time. They all strive to make sure the residents are safe and as happy as they could possibly be. What more could you ask from this wonderful caring care home, so from the cleaners to the managers a big well done.

The staff are friendly, but there are not enough of them. We are consistently being told the staff-to-residents ratio is correct, but it absolutely isn't. The staff-to-residents needs ratio is not being met. When my mum moved into Howgate in January 2023, she had a shower every week, now she's lucky if she gets one a month. I get costs are rising but this should not be to the detriment of the residents.

My aunt has come into Howgate House since 28/12/23. Both her physical and mental health has improved. She has put on wight and is enjoying the food. She has settled in quickly. She has as many personal possessions around her as necessary to make her feel at home. The carers are all lovely with tons and tons of patience, very kind and respectful. The management staff are all approachable and sort out any concerns efficiently, it's all good.

Brilliant. Right from the start of my mum's assessment to acceptance, the admin staff have been so helpful and really pleasant and friendly towards my mum and us. The carers are exceptional, they all know her and have a good laugh with her and us. The activities are varied and often and the two ladies are bonkers. They are all truly great and I wouldn't want my mum anywhere else. Thank you all the team.

My mum was lucky to be sent to Howgate House Care Home for her palliative care. I couldn’t have wished for more caring staff, my mum was made to feel very welcome and settled in immediately. The staff and residents have been so supportive of Mum. The staff and manager genuinely care for their residents. It’s one of the hardest decisions to make, putting a loved one into care. I wouldn’t hesitate to recommend sending your loved one to Howgate House. I can’t thank them enough for caring for my mum in her final days.

I wouldn't recommend this home.

My husband was recently admitted to Howgate House Care Home and I can't sing their praises enough. Sadly, following his diagnosis of Alzheimer's six years ago and having cared for him myself at home throughout this last year has become increasingly challenging. He is now residing at Howgate House Care Home permanently. The manager and the rest of the staff have been amazingly supportive to us. They have been so reassuring and my husband is receiving excellent care. In a safe, clean, comfortable environment where his needs are met, that makes both of us content.