Howgate House Care Home

My experience of the care home has been really good. Staff are very helpful and treat my dad with dignity. I'm very happy with the care my dad is receiving.

Staff are always friendly and caring. Mum has been at Howgate House Care Home for seven years throughout that time she has been well looked after and staff have always kept me well informed of any issues.

Staff care is so lovely, nothing is too much trouble. Carers are hard working, lovely, polite and caring.

I think they go above and beyond. I am there most days, if asked I would recommend it to anyone looking for their loved ones.

I visit my old neighbour, he is very happy and well looked after.

Since my husband has been in Howgate House Care Home all has worked out well. All the staff, care, nursing, kitchen and manager have all been very caring and understanding and will do anything to help. In out case myself and sons have been very pleased with how things have worked out.

Moving Dad to a new home was 100% the right thing to do - whilst not fancy Howgate House Care Home staff really do deliver "care" in this comfortable home and I would have no hesitation to recommend them.

From the moment we contacted Howgate House Care Home they gave us amazing care and support. They cared for both my mother and my father, who were settled, happy and well looked after whilst in their care. The staff always had time to talk, help and support all the family. They helped us through some very difficult times with true professionalism and care - forever thankful.

Since my husband moved to Howgate House Care Home, he managed to get out twice (fire exit and main entrance) without staff noticing. Police were involved to find him the first time. Reception staff very friendly and helpful. During visits I clean his floor, some debris under the bed is still there since he moved in. Clothing getting mixed even though it is labelled, I now wash myself. Staff undermine his appearance. Some carers bully him. Can go on and on.

My mum was sent to Howgate House Care Home for assessment for her future care after time in hospital. I couldn’t of wished for more caring staff, my mum was looked after and soon settled there. The staff have been so supportive to myself and the family and helped us with any requests we made on Mum's behalf. The care by the staff and manager for the residents is genuine and makes you feel reassured your loved one is well looked after.

My grandfather has been treated with dignity and respect since his arrival a at Howgate House Care Home the staff and manager are very friendly and helpful.

After nearly four months at Howgate, I can't praise this establishment enough. Dad is a grump at the best of times, and he could moan at anything, but he's really happy here; he gets treated like a king, and nothing is too much trouble for the staff.

The staff are very good and the accommodation overall is very good, but it needs a lick of paint and new woodwork to outside. Food seems to be okay, my wife does not complain to me about it, so it must be.

Everywhere is spotless. The staff are very friendly and efficient. Food is excellent and homemade.

Well looked after, the staff are pleasant and helpful. Questions are answered. I have concerns regarding personal property being returned after washing, eventually turns up when I chase it.

My mum spent four weeks at the home and I felt she was very well looked after, with dignity. My only slight issue was that as it was during the pandemic, visiting wasn't allowed. I managed to have a couple of video calls with my mum but these were facilitated by the nurses, there did not seem to be a process in place for such calls. Otherwise, I was impressed with the building and set-up when I could visit my mum as she was dying. Thanks for looking after her.

I feel dad is well cared for. Staff are very helpful and answer any questions we have as a family. Mum is supported when she visits alone, and her questions are answered fully.

The care of the residents is excellent. Nothing is too much trouble for the staff.

Dad has been here nearly 6 years. The staff have made his stay very pleasant.

Staff are lovely. Very caring atmosphere.